# Page 3 | Kenect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kenect the right Customer Communications Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212906/Kenect/reviews --- Kenect 4.6 (93) [View alternatives](https://www.capterra.com/p/212906/Kenect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Kenect ## Showing most helpful reviews Showing 51-75 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Porsche R. Parts Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Kenect Review" January 26, 2021 5.0 We are able to save lots of time while providing a good experience for our customers. Pros The product is very easy to use! I am able to stay in better contact with my customers via text message or also video chat. My customers are able to save time by sending a quick text to see if we have the part that they are needing! Cons This software is very easy to use. There is nothing that I do not like about it. Review Source DD DENNY D. Salesman Retail Used the software for: 2+ years ### "Great time saver" January 27, 2021 5.0 Saves me tons of time on phone calls Pros Ease of use and how well it fits in our overall everyday work Cons none Reason for choosing Kenect Just seems to fit here Review Source BM Bobby M. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Communication = Happier Customers" January 26, 2021 5.0 Customer support had been great, and regular engagement to ensure that we are not only using the software, but using it to its full capability has been fantastic. Pros How simple it is to use and the ability to use it from any device. The quick replies have increased our efficiency and overall customer engagements. Cons Integration with our DMS (PBS) would be helpful. Review Source SS Steve S. Service Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Essential Tool" January 26, 2021 5.0 Pros Ease and speed of use is fantastic. It has turbocharged our customer response time. Cons There were a few stumbling blocks with the integration process, but the Kenect team stayed on it until everyone on our staff was comfortable and the system was working the way we need it to work for our processes. Review Source BW BROOKE W. FINANCE MANAGER Automotive Used the software for: 1-2 years ### "GREAT TOOL FOR CONNECTING WITH CUSTOMERS " January 26, 2021 5.0 I HAVE HAD A GREAT OVERALL EXPERIENCE WITH KENECT. I LIKE THE FEATURES AND THE SUPPORT STAFF IS ALWAYS READY TO HELP IF I HAVE AN ISSUE. Pros KENECT IS VERY EASY TO USE, AND HAS MANY BENIFICAL FEATURES. I REALLY LIKE THE INTERGRATIONS AND THE AUTOMATED TEXT. Cons CONS, IT IS SOMETIMES GLITCHY ON THE DESKTOP AND ON THE PHONE. Review Source KN Kevin N. sales Sporting Goods Used the software for: 2+ years ### "GREAT" January 26, 2021 5.0 Great Pros The Ease of Use very simple allows quick answers Cons The only thing is i wish we had access to the # the c/s is Texting From Review Source RC Ron C. Service Advisor Maritime Used the software for: 6-12 months ### "Ron Clark - Service Advisor - Shep Browns / A GOODHUE Boat Company." January 26, 2021 5.0 I personally like it a lot & our customer base is using it more and more with every passing day. Pros Ease of sending / receiving text based messages. The communication by Text messages are preferred by a lot of people in this day and age. the ability to include attachments is a perfect addition. Cons If this is a text message based communicator, You Need to implement use of Appropriate emojis as well. Our customer base uses them all the time in messages. Review Source KW Kelly W. Litigation Assistant Law Practice Used the software for: 6-12 months ### "Outstanding and Extremely Useful product" January 26, 2021 5.0 My overall experiences with Kenect have been extremely positive and I am constantly thanking my boss for providing this product to our staff. Pros In these hard times while working from home, Kenect allows me the option to connect with my clients more efficiently with quicker responses than email and without having to reveal my personal cell phone number. Cons I would like also to be able to send out faxes from home but I do not know if this is even possible with Kenect. Review Source DL Debbie L. Pro Shop Manager Retail Used the software for: 6-12 months ### "So easy it saves me so much time" January 26, 2021 5.0 We can immediately close the sale by being able to send them video and pictures of what stock we have in and when we can ship to them. Keeps them purchasing from us. Pros That it is able to be on your laptop and your phone. So even when you are not on one you can answer/reply from the other. You are always able to immediately help your customers, answer questions, send stock selections etc. Cons It was super easy to set up and then download the app. Immediate success. Review Source JR Jesse R. Service Advisor Retail Used the software for: 1-2 years ### "Very good program" January 26, 2021 5.0 I have been using this program for a couple years and its been wonderful Pros Its very easy to use and has some nice functions. Cons I would like to be able to paste a phone number with my mouse. As it is now I have to hit control V. Its not a huge deal but would sure make things easier. Review Source AS Allison S. Marketing Manager Retail Used the software for: 6-12 months ### "Kenect is easy to use and Functional" January 28, 2021 5.0 Increased our reviews and sales through facebook and google dramatically. Ease of use with Service scheduling is great. Love the auto links and requests. Pros Super easy to use. Love the amount of reviews that we get. Customers respond much quicker. Overall easy to use the quick replies. Cons I wish is was easier to have internal visible communication about a customer between users. Also some of our auto requests do not go out as they should Review Source JM Justifer M. Salesman Retail Used the software for: 1-2 years ### "Has made managing customers a dream!! " January 26, 2021 5.0 Pros I love the ability to send constructed messages and especially deposits. Makes transferring information back and forth between sales extremely easy. Cons Sometimes I do have a few issues with it being "buggy". Sometimes likes to fail certain messages. Review Source JC Jolene C. Parts Manager Retail Used the software for: 6-12 months ### "Great product" January 26, 2021 5.0 Very great, I love it and use it many times a day Pros Very easy to use even out less tech savey employees are able to use this program without problems, saves me a lot of time everyday, texting customers that their parts are available for pick up instead of calling and having a 10 min conversation about their day and the weather. Cons messages sometimes get lost in the "closed tab" Review Source SK Scott K. Vice President Recreational Facilities and Services Used the software for: 1-2 years ### "Great product and great service" January 26, 2021 5.0 Pros Great product that is easy to use and connects with our customers much quicker and easier! Cons At this time we have no cons at all! This product is fantastic. Reason for choosing Kenect Did not look at any other product Review Source JM Janine M. Legal Assistant Law Practice Used the software for: 6-12 months ### "Practical" January 26, 2021 4.0 Client contact has improved. Pros I like that I can text a client and send reminders about depositions and appointments without have to interrupt them at work or while driving. Cons This program is alright ....I can usually find what I want with a few clicks. It could be a bit more easier to navigate...specific icons perhaps Review Source KR Kallie R. Sales Retail Used the software for: 1-2 years ### "Great program " January 29, 2021 5.0 Pretty good Pros I like being able to text my customers in a professional manner. Cons I don't like the new update. I wish we could go back to the other way Review Source JS Joel S. Sales Manager Machinery Used the software for: 6-12 months ### "Transform customer interaction" January 27, 2021 4.0 Pros For a John Deere Equipment Dealership it has been an absolute game changer for 21st century customer communication. And the admin access allows you to see a live-feed of your business’ culture. Cons It can be glitchy from time to time. Would also like to see integration with Google chat. Review Source MR Mickey R. Kubota / Landpride Sales Retail Used the software for: 6-12 months ### "Kenect for Sales & Service" January 28, 2021 5.0 I like it. Pros Kenect allows our Sales, Parts and Service Teams to keep in touch with customers from start to finish to after the sale. Ease of Upload for pictures and documents help with diagnosing issues and expediting transactions. Cons Glitchy once in a great while. Review Source JC JoAnna C. Paralegal Law Practice Used the software for: 6-12 months ### "Sending texts to clients via Kenect is helpful and works great!" January 26, 2021 5.0 Pros Kenect texting is easy to use, I can save each conversation by giving it a client name, and my texts go to my clients instantly, allowing me to contact them, especially those who do not have email and are hard to reach. Cons There is nothing I would change; this product works great! Review Source RJ RANDY J. SALES MANAGER Retail Used the software for: 1-2 years ### "review from Sandyland" January 27, 2021 5.0 excellent Pros easy to use It is very easy to use and I have the app on my phone Cons nothing there is nothing that I don't like about it Review Source JT Jim T. Owner Law Practice Used the software for: 6-12 months ### "Kenect Software is primitive " October 26, 2022 3.0 I like it but wish that it worked better. Pros I love the idea of texting from my website. Cons Technically primitive. For the price, it should be more technically versatile. Review Source hS hunter S. sales rep Construction Used the software for: 6-12 months ### "ease of operation " January 26, 2021 5.0 customer interaction is superb. this benefits the dealers and long with the buyers in all ways. Pros the ease of the operations and customer connectivity is beyond expectations and are amazing. Cons so far I haven't found anything i can leave a negative review about. Review Source LO Lolly O. LPN Medical Practice Used the software for: 6-12 months ### "Where would we be without Kenect?" January 26, 2021 5.0 We are able to communicate with our patient's immediately. Pros I really like that it is easy to use and that it helps in our day to day operations. Cons I don't like that I have to refresh my screen before new messages show up. Review Source MD Matt D. Attorney Law Practice Used the software for: 6-12 months ### "Excellent platform" January 26, 2021 5.0 Fantastic platform. Super easy to connect with clients. Pros Super easy to use. Clients like being able to text pictures Cons Occasional delay on getting notifications on PC desktop Review Source RD RAY D. CONSINGMENT AND PURCHASE MANAGER Automotive Used the software for: 6-12 months ### "Easy to use prodcutive tool" January 26, 2021 4.0 Very good Pros Keeping track of all texts including achived from all associates Cons No spell check that would be helpfull. Most programs of this type have it. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Review Management](https://www.capterra.com/review-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.