# PayPal Enterprise Payments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayPal Enterprise Payments the right Payment Processing solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213069/Braintree/reviews --- PayPal Enterprise Payments 4.1 (98) [View alternatives](https://www.capterra.com/p/213069/Braintree/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PayPal Enterprise Payments Ease of use 4.1 Customer Service 3.8 ## Pros and Cons in Reviews AA Ahmed A FreelancerBiotechnology, Self-employedUsed the software for: 6-12 months. “Braintree is a cloud-based payment processing platform that helps businesses manage online transactions and streamline billing processes.“ April 23, 2025 EO Ejiroghene O head teacherE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “I am frustrated by how difficult it is to get started with PayPal Braintree and how poor the customer support experience has been, especially when dealing with complex accounting and account management issues“ April 24, 2025 PB Paul B Customer Experience ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “It essential to manage our business because connected to our subscription management platform, its versatility allows us to work with no issues.“ May 30, 2025 BL Blake L creativeArts and Crafts, Self-employedUsed the software for: 6-12 months. “The high transaction fees for foreign transactions and less competitive ACH pricing compared to some alternatives.“ April 25, 2025 NM Nafula M FreelancerDesign, Self-employedUsed the software for: 6-12 months. “Braintree is great because it lets people pay in many ways, keeps their money safe, and helps if they pay a little bit each month.“ April 29, 2025 AA Ahmed A FreelancerBiotechnology, Self-employedUsed the software for: 6-12 months. “\_It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating.“ April 23, 2025 MF MOHAMME F التداول مع بيناس ومحافظ أخريCapital Markets, Self-employedUsed the software for: More than 2 years. “Paypal is one of the best wallets for receiving and sending money and digital currencies.“ April 29, 2025 SH Suhail H QA MemberApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “What’s more, the fee structure isn’t always very intuitive at a glance.“ April 28, 2025 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SURYA MOULI A. NA Food Production Used the software for: 2+ years ### "Secure payment platform" February 12, 2026 5.0 Very pleasant experiencefor me so far. I doby beed to add the card details everytime i buy sonething online. Pros Easy login process and love the security 2 step verification and extra layer of protection were the most things i like Cons Not every company was using paypal payment platform. Paypal need to participate with akk companies to fi it Review Source Mark G. Head of Digital Non-Profit Organization Management Used the software for: 2+ years ### "Great payment gateway across multiple platforms" September 3, 2024 5.0 Operationally Braintree has worked really well, and has integrated into 5 different platforms / user experiences. A very good Sandbox service really helps get things right. Pros Braintree works really well as our payment gateway across a number of platforms. Reports are easy to access and payment is reliable. Cons To use multiple receiving bank accounts we have had to set-up different accounts for each one. Alternatives considered [Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PayPal Enterprise Payments Ease of use, good customer service during setup, gateway of choice for tech platform Switched from [Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) New platform integrated with Braintree out of the box, found it so easy we migrated all other platforms Review Source RK Rebecca K. Associate Director Retail Used the software for: 2+ years ### "Shocking After Care Support" September 9, 2024 3.0 Good until the recent 3DS upgrade - now they have just stopped replying back to our queries/complaint. Pros Lots on support when On Boarding and for the first 12 months after integration Cons Being able to actually speak to a person rather than going through their automated processes. Our issue is technical and we understand that mistakes can happen but not being able to discuss them in a reasonable manner has been frustrating and we still don't have a resolution. Braintree have simply stopped responding. Alternatives considered [Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[Mollie](https://www.capterra.com/p/195767/Mollie/) Reason for choosing PayPal Enterprise Payments We already had Paypal and linking Braintree made sense as we could negotiate a better transaction fee. Review Source EO Ejiroghene O. head teacher E-Learning Used the software for: 6-12 months ### "Seamless and Versatile Payment Processing with PayPal Braintree" April 24, 2025 5.0 I am pleased with how PayPal Braintree offers a reliable and flexible payment processing platform that is easy to integrate and supports a wide range of payment methods, making my overall experience smooth and efficient Pros I am impressed by how PayPal Braintree lets me accept a wide variety of payment methods—including PayPal, Venmo, Apple Pay, Google Pay, and all major credit and debit cards—on a secure, user-friendly platform with transparent fees and strong fraud protection Cons I am frustrated by how difficult it is to get started with PayPal Braintree and how poor the customer support experience has been, especially when dealing with complex accounting and account management issues Review Source MF MOHAMME F. التداول مع بيناس ومحافظ أخري Capital Markets Used the software for: 2+ years ### "Paypal deserves 5 stars " April 29, 2025 5.0 From personal experience for more than two years, I send and receive currencies without any problems or delays. You deserve 5 stars. Pros Paypal is one of the best wallets for receiving and sending money and digital currencies. It deals with the largest wallets such as Binance Trust Wallet, FastPay, and others. It is reliable and secure in receiving and sending money and digital currencies. Cons Really, there are no negatives from personal experience. Trust and security in sending and receiving money and easy to deal with. Review Source PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "Do business seriously with a solid payment gateway processor" May 30, 2025 5.0 Several years of smooth experience, when everything works good it does its job, the support is reactive, so you can trust this service. Pros It essential to manage our business because connected to our subscription management platform, its versatility allows us to work with no issues. Cons The search for data, charges, transactions. Quite tricky, filters not that flexible, and the overall backend which is not allowing to quickly accessing everything. And the dispute management, not so flexible, and time consuming. Review Source JM Jae M. Owner Alternative Medicine Used the software for: 2+ years ### "Great platform " June 2, 2025 5.0 Evan Paypal for over 10 years I’ve never had any problems whenever there was like a charge bag they were able to correct everything quickly Pros Convenient. Getting being able to use it from both my app and the website. Also being that my customers can log-in to their accounts and scan my QR code. Cons I really don’t have any cons. If there was one it would be the fees. The platform is excellent. You can make international and domestic transactions Review Source RG Rena G. Security Events Services Used the software for: 2+ years ### "PayPal Gal for LIFE" September 12, 2025 5.0 I have been using Paypal for many years and I will continue to use their service because of the fraud protection, fast service and the protection on my purchases. Pros If the business that I purchased something from, decides not to send me my product that I purchased, Paypal refunds me my money and it is a very fast process. Cons There is actually nothing that I don't like about PayPal! Their service is excellent all the way around! Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 1-2 years ### "Smooth integration experience" May 5, 2025 5.0 Smooth integration experience, and paymnets are secured with 3DS verifications Pros Great way to split business payments with Braintree by Paypal Cons Documentation can be better as for a new developer it was difficult to figure out some integrations. Review Source CV Christina V. processor Health, Wellness and Fitness Used the software for: 2+ years ### "High regarded secure payment platform" September 18, 2025 4.0 Pros Trusting, secure, and versatile payment platform for businesses accepting wide range of payment methods Cons a significant drawback are the relatively high transaction fees compared to some competitors and inconsistent or slow customer support, especially for complex, enterprise-level issues. Review Source JF Jon F. Manager Information Technology and Services Used the software for: 2+ years ### "Braintree is powerful" November 29, 2024 5.0 Overall, we had integrated braintree with one of our client's ecommerce sites for payment processing. Documentation is good, support is good and highly recommend. Pros Easy to implement, good technical support, fast processing Cons Not too many bad things here. Occasionally ran into support needs, but handled quickly Review Source SH Shannel H. Dispatcher Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Worth a try!!!! " April 23, 2025 5.0 Like that there is no monthly fee. The fees are on the higher side compared to other companies. But they are competitive. Pros Simple and easy to use to process a credit and or debit card. I like that it is fast and convenient. Like that there is no monthly fee. Cons The fees are on the higher side compared to other companies that offer the same if not similar things. Review Source NM Nafula M. Freelancer Design Used the software for: 6-12 months ### "PayPal Braintree revie" April 29, 2025 5.0 Great overall experience when I started using Braintree more. Pros Braintree is great because it lets people pay in many ways, keeps their money safe, and helps if they pay a little bit each month. Cons Unfortunately it wasn't obvious how to transition it at first but then it was a breeze to use. Review Source SA Spencer A. Project Manager Research Used the software for: I used a free trial ### "Update Software look" December 12, 2024 4.0 Pros The functionality is really amazing. It is a great solution. Cons The look and feel of the software could be updated. Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 2+ years ### "Good solution, but not the best " September 10, 2022 4.0 Overall, my experience was good, but I I\*did\* end up switching over to Stripe in the end which I found to be an simpler solution and easier to use overall. Pros I felt that Braintree was very trustworthy. As I have an online shop, I wanted to make sure my customer's data and transactions were being processed safely and in line with top industry standards - I definitely trusted Braintree to handle payments made through my Woocommerce setup. Cons I sometimes had a hard time navigating the Braintree control panel and enabling certain functions and add-ons. I found it impossible to setup Apply Pay for instance (which was just a couple of simple steps with Stripe). I also experienced a couple of infrequent issues with Braintree's Woocommerce plugin - honestly not sure if that's on Braintree or Woocommerce. But when I switched to Stripe, their plugin worked smoothly without any of the same small hiccups. Review Source VR Verified Reviewer Marketing Director Business Supplies and Equipment Used the software for: 6-12 months ### "Great Processor and works with WooCommerce" December 16, 2023 5.0 Pros I could accept multiple different payment methods. Customers could pay with PayPal, credit or debit, Zelle, and I could connect Stripe. It was just versatile and extremely easy to use. Cons I couldn't really figure out how to set up ACH, but I also couldn't figure out how to find support for it. Maybe there was options but that was hard for me to find so I spent a lot of time googling to figure stuff out for myself. Review Source LA Lorenzo A. Procurement Manager Civic & Social Organization Used the software for: 1-2 years ### "Proficient Payment processing Program " March 27, 2024 5.0 Braintree has increased the value for every payment made, and this ensure there is quality operational support. Pros Braintree helps us manage all the payments, and this gives more revenue to the firm. Cons The focus from Braintree is authentic and flawless. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great for payment processing and fraud protection" June 3, 2023 5.0 It is a great tool overall and nice to use. Pros Great tools for fraud protection and also payments and accounting needs Cons Not much. It's a great tool so far and really easy to use. Review Source VR Verified Reviewer Web Developer Marketing and Advertising Used the software for: 2+ years ### "Popular Processor - Makes Merchants Happy" June 5, 2023 4.0 Pros Lots of integrations. I've set this up for clients on Shopify, BigCommerce, WooCommerce, and Turbify. Cons Marketing materials really confuse merchants when it comes to Braintree / PayPal. Very similar wording makes it hard for merchants to understand which gateway they need to use sometimes. Review Source VR Verified Reviewer CMO Computer Software Used the software for: 2+ years ### "Considering a migration…" October 21, 2022 3.0 Pros Been using it for a few years, moving $10m+ per year through it. It’s reliable and works, but not as friendly/simple as stripe. Cons Integration, support and pricing are not as friendly as the competition. Also, international support is not quite there yet. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Review Source KO Kayla O. Business partnerships manager Non-Profit Organization Management Used the software for: 2+ years ### "Secure way to outsource payments" February 5, 2022 5.0 Pros It is fairly mainstream, so it invokes trust. I like that it’s now part of PayPal. It rarely has outages or breaches that I know of. Cons I think to get additional security features you need to integrate with add-one like Sift. Review Source aA alex A. owner Automotive Used the software for: 1-2 years ### "Easy-to-use service " February 24, 2021 5.0 i am huge fan of PayPal, we all have phones and we can have the software available anywhere we go and makes it super easy to use. Pros this is awesome service to use. this is another type of the payments that we take in my shop and having this available to my customers it helps us and my customers alot when it comes to making a purchase. Cons once or twice i had experience bug with the system, but no need to worry. customer service took care of it right away and they were with me the whole time until the bug was fixed. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Stay away from Braintree, it will steal your time, your nerves and your money" October 4, 2018 1.0 Pros There are none, only if you have to too much money you want to get rid of or your live is too nice and you want it to be miserable choose Braintree Cons Nothing, absolutely nothing. It's a pain to get started, it is horrible to use, the gateway is designed by sadistic coders and it is the unsafest system available. Scammers and fraud artist will hit you when they see you use Braintree, then Braintree will freeze your account and take your money. Stay as far from this system as possible. Review Source AT Aron T. Website owner Internet Used the software for: 6-12 months ### "I love using Braintree" January 6, 2021 5.0 i have been using it to help my buisness to make things go more easy and smoothly. Pros i love how it is easy to manage money for me and my employe and splitting it for a fair price. This site is a good site for companies at any size Cons i didnt like that it was a little hard to manage sertain things on the site, like the profile. Review Source KI Kenyatta I. CEI Writing and Editing Used the software for: 2+ years ### "Love this online payment option " July 15, 2021 5.0 No major complaints with Braintree, quick and easy transactions Pros I love how simple it is to use Braintree and the speed that transactions are settled. No major issues... Cons The fees I have think are a little high.. still less than Stripe so I'll take it. But you pay for what you get... no major complaints. Review Source Similar Products Featured