--- title: "PayPal Enterprise Payments Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PayPal Enterprise Payments the right Payment Processing solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/213069/Braintree/reviews/" page_type: "reviews" language: "en" --- PayPal Enterprise Payments 4.2 (100) [View alternatives](https://www.capterra.com/p/213069/Braintree/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of PayPal Enterprise Payments Ease of use 4.1 Customer Service 3.8 ## Pros and Cons in Reviews TM Thanushek M UI DesignerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The well documented APIs, secure payments capabilities, and flexible integration options.“ July 7, 2026 EO Ejiroghene O head teacherE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “I am frustrated by how difficult it is to get started with PayPal Braintree and how poor the customer support experience has been, especially when dealing with complex accounting and account management issues“ April 24, 2025 AA Ahmed A FreelancerBiotechnology, Self-employedUsed the software for: 6-12 months. “Braintree is a cloud-based payment processing platform that helps businesses manage online transactions and streamline billing processes.“ April 23, 2025 BL Blake L creativeArts and Crafts, Self-employedUsed the software for: 6-12 months. “The high transaction fees for foreign transactions and less competitive ACH pricing compared to some alternatives.“ April 25, 2025 Melissa R Financial MangerArts and Crafts, 11 - 50 employeesUsed the software for: 6-12 months. “Additionally, the employee management tools are intuitive, making day-to-day oversight highly efficient.“ July 25, 2026 AA Ahmed A FreelancerBiotechnology, Self-employedUsed the software for: 6-12 months. “\_It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating.“ April 23, 2025 PB Paul B Customer Experience ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “It essential to manage our business because connected to our subscription management platform, its versatility allows us to work with no issues.“ May 30, 2025 SH Suhail H QA MemberApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “What’s more, the fee structure isn’t always very intuitive at a glance.“ April 28, 2025 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SURYA MOULI A. NA Food Production Used the software for: 2+ years ### "Secure payment platform" February 12, 2026 5.0 Very pleasant experiencefor me so far. I doby beed to add the card details everytime i buy sonething online. Pros Easy login process and love the security 2 step verification and extra layer of protection were the most things i like Cons Not every company was using paypal payment platform. Paypal need to participate with akk companies to fi it Review Source TM Thanushek M. UI Designer Information Technology and Services Used the software for: 2+ years ### "Secure For Money Transfers Globally " July 7, 2026 5.0 It has the simplest learning curve making it easy to understand how to use and set up. It doesn't require too much training and that is fantastic. Pros The well documented APIs, secure payments capabilities, and flexible integration options. I like using it's features because they make it easy to design consistent payment experience. Cons This platform is excellent for fraud detection meaning I am protected from money theft and from being robbed, it doesn't have any issues from my part. Review Source RK Rebecca K. Associate Director Retail Used the software for: 2+ years ### "Shocking After Care Support" September 9, 2024 3.0 Good until the recent 3DS upgrade - now they have just stopped replying back to our queries/complaint. Pros Lots on support when On Boarding and for the first 12 months after integration Cons Being able to actually speak to a person rather than going through their automated processes. Our issue is technical and we understand that mistakes can happen but not being able to discuss them in a reasonable manner has been frustrating and we still don't have a resolution. Braintree have simply stopped responding. Alternatives considered [Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[Mollie](https://www.capterra.com/p/195767/Mollie/) Reason for choosing PayPal Enterprise Payments We already had Paypal and linking Braintree made sense as we could negotiate a better transaction fee. Review Source Melissa R. Financial Manger Arts and Crafts Used the software for: 6-12 months ### "Paypal in businesse" July 25, 2026 5.0 Our experience with PayPal Enterprise Payments has been highly efficient and reliable when it comes to processing core transactions at scale. The platform provides a solid foundation for day-to-day operations, but there is still a noticeable amount of manual data validation required from our team. Integrating more advanced, built-in automation features—such as modern conversational AI assistants or automated reconciliation models—would drastically improve overall user efficiency and modernize our daily oversight. Pros PayPal Enterprise Payments delivers an excellent experience when it comes to administrative control. The login process is both seamless and secure, which is vital for our operations. Additionally, the employee management tools are intuitive, making day-to-day oversight highly efficient. Cons A major limitation is the lack of intelligent automation features. Integrating conversational AI assistants or automated reconciliation models would improve user experience and reduce manual data validation. Review Source MF MOHAMME F. التداول مع بيناس ومحافظ أخري Capital Markets Used the software for: 2+ years ### "Paypal deserves 5 stars " April 29, 2025 5.0 From personal experience for more than two years, I send and receive currencies without any problems or delays. You deserve 5 stars. Pros Paypal is one of the best wallets for receiving and sending money and digital currencies. It deals with the largest wallets such as Binance Trust Wallet, FastPay, and others. It is reliable and secure in receiving and sending money and digital currencies. Cons Really, there are no negatives from personal experience. Trust and security in sending and receiving money and easy to deal with. Review Source EO Ejiroghene O. head teacher E-Learning Used the software for: 6-12 months ### "Seamless and Versatile Payment Processing with PayPal Braintree" April 24, 2025 5.0 I am pleased with how PayPal Braintree offers a reliable and flexible payment processing platform that is easy to integrate and supports a wide range of payment methods, making my overall experience smooth and efficient Pros I am impressed by how PayPal Braintree lets me accept a wide variety of payment methods—including PayPal, Venmo, Apple Pay, Google Pay, and all major credit and debit cards—on a secure, user-friendly platform with transparent fees and strong fraud protection Cons I am frustrated by how difficult it is to get started with PayPal Braintree and how poor the customer support experience has been, especially when dealing with complex accounting and account management issues Review Source AA Ahmed A. Freelancer Biotechnology Used the software for: 6-12 months ### "Its my review with paypal Braintree " April 23, 2025 5.0 Braintree is a cloud-based payment processing platform that helps businesses manage online transactions and streamline billing processes. Professionals can conduct risk analysis and utilize machine learning algorithms and actionable filter recommendations to prevent fraudulent transactions Braintree allows organizations to store encrypted data in Braintree Vault, authenticate user identity before payments, and ensure compliance with PCI regulations. Managers can process recurring billings or subscriptions and receive automated notifications about payments. Additionally, it lets users generate reports to view payment history, transaction disputes and more. Pros \_am huge fan of PayPal, we all have phones and we can have the software available anywhere we go and makes it super easy to use \_I love how it is easy to manage money for me and my employe and splitting it for a fair price. This site is a good site for companies at any size. Cons \_Customer sucess is very poor : not able to understand our problem- SDK not compatible with modern technology (React Native)- Debugging is a nightmare : log access is a real pain. \_It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating. Review Source RG Rena G. Security Events Services Used the software for: 2+ years ### "PayPal Gal for LIFE" September 12, 2025 5.0 I have been using Paypal for many years and I will continue to use their service because of the fraud protection, fast service and the protection on my purchases. Pros If the business that I purchased something from, decides not to send me my product that I purchased, Paypal refunds me my money and it is a very fast process. Cons There is actually nothing that I don't like about PayPal! Their service is excellent all the way around! Review Source CV Christina V. processor Health, Wellness and Fitness Used the software for: 2+ years ### "High regarded secure payment platform" September 18, 2025 4.0 Pros Trusting, secure, and versatile payment platform for businesses accepting wide range of payment methods Cons a significant drawback are the relatively high transaction fees compared to some competitors and inconsistent or slow customer support, especially for complex, enterprise-level issues. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 1-2 years ### "Smooth integration experience" May 5, 2025 5.0 Smooth integration experience, and paymnets are secured with 3DS verifications Pros Great way to split business payments with Braintree by Paypal Cons Documentation can be better as for a new developer it was difficult to figure out some integrations. Review Source BM Bramwel M. Food and beverage attendant Food & Beverages Used the software for: 2+ years ### "BRAINTREE IS THE TOP NOTCH AT FRAUD PROTECTION " December 13, 2024 5.0 It was a great tool for protection from fraud It was the best of all times Pros Easy to use It is pocket friendly Customer support is on top notch Reports are easy to access and payment is reliable It is a secure platform Ability to accept so many payments eg paypal It helps us manage all the payments Cons Braintree is the best of all times platform for payment processing and fraud protection No dislike at all Review Source MD Michelle D. Online Marketing Computer Software Used the software for: Less than 6 months ### "Online Marketing " April 28, 2025 5.0 My overall experience was fast,easy and overcall concise . Good Communication Pros I would rate this product to be well defersived; Quality is Renound. Cons I don't have any conotations to say in regard to the product. Review Source BL Blake L. creative Arts and Crafts Used the software for: 6-12 months ### "PayPal Braintree is a good platform overall " April 25, 2025 5.0 It is a generally a good user friendly and secure payment processing platform. Pros It offers a flexible payment processing solution . Cons The high transaction fees for foreign transactions and less competitive ACH pricing compared to some alternatives. Review Source CH Cesar H. Salesforce consultant Computer Software Used the software for: Less than 6 months ### "Awesome work with salesforce" December 15, 2024 4.0 Pretty good, client is happy, part of a payment processor restructuring Pros Able to connect to Salesforce through 3rd party apps Cons I had a hard time doing Customizations on pay receipts Switched from [Blackthorn Payments](https://www.capterra.com/p/193491/Blackthorn-Payments/) Not enough sync of information when paying Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 2+ years ### "Good solution, but not the best " September 10, 2022 4.0 Overall, my experience was good, but I I\*did\* end up switching over to Stripe in the end which I found to be an simpler solution and easier to use overall. Pros I felt that Braintree was very trustworthy. As I have an online shop, I wanted to make sure my customer's data and transactions were being processed safely and in line with top industry standards - I definitely trusted Braintree to handle payments made through my Woocommerce setup. Cons I sometimes had a hard time navigating the Braintree control panel and enabling certain functions and add-ons. I found it impossible to setup Apply Pay for instance (which was just a couple of simple steps with Stripe). I also experienced a couple of infrequent issues with Braintree's Woocommerce plugin - honestly not sure if that's on Braintree or Woocommerce. But when I switched to Stripe, their plugin worked smoothly without any of the same small hiccups. Review Source VR Verified Reviewer Marketing Director Business Supplies and Equipment Used the software for: 6-12 months ### "Great Processor and works with WooCommerce" December 16, 2023 5.0 Pros I could accept multiple different payment methods. Customers could pay with PayPal, credit or debit, Zelle, and I could connect Stripe. It was just versatile and extremely easy to use. Cons I couldn't really figure out how to set up ACH, but I also couldn't figure out how to find support for it. Maybe there was options but that was hard for me to find so I spent a lot of time googling to figure stuff out for myself. Review Source LA Lorenzo A. Procurement Manager Civic & Social Organization Used the software for: 1-2 years ### "Proficient Payment processing Program " March 27, 2024 5.0 Braintree has increased the value for every payment made, and this ensure there is quality operational support. Pros Braintree helps us manage all the payments, and this gives more revenue to the firm. Cons The focus from Braintree is authentic and flawless. Review Source DH Dave H. WFM Sr Mgr Hospital & Health Care Used the software for: 2+ years ### "Braintree keeps us online & safe in a risky world" July 29, 2024 3.0 Overall, we have been very happy with Braintree. We process a lot of different payment types across different platforms, and they can all run through this single system to keep us safe from fraud & data breaches. Pros The ease of implementation within our internal user UI & our self service UI was really nice. We also know that we can rely on Braintree to keep us on the safe side of payment processing - which of course is the most critical need. Cons We've had a few minor SEV outages with Braintree, but overall they are fairly minor. Review Source FK Fotios K. Support Team Lead Computer Software Used the software for: 2+ years ### "Braintree has everything you need" December 8, 2022 5.0 It's the best option out there at the moment. Pros I like how whole the product is. It has everything you need. Cons It takes a minute to get acquainted with the product but once you know where everything is, you are good to go. Review Source BC Brandon C. PM Computer Software Used the software for: 2+ years ### "Features far behind competitors and terrible support" October 13, 2022 2.0 We dealt with their support team during a 4 month period to handle a seemingly simple request. They ended up closing the ticket without explanation and the case went unresolved. We're currently migrating to a competitor. Pros They offer the bare minimum functionality for processing payments Cons The customer support is probably the worst I've experienced and the product has not progressed much over the 6 years we were with them. Reason for choosing PayPal Enterprise Payments At the time (6 years ago) they offered no transaction fees for the first $50k in payments processed. Review Source AJ Asher J. Financial Director Consumer Goods Used the software for: 2+ years ### "Simple and efficient payment solution" June 7, 2021 5.0 Braintree makes it easier for your customers to pay you. What could be better !? It's a highly efficient and unobtrusive payment solution that works very well with your PayPal account. Pros Disbursement reports are comprehensive. The interface is simple and understandable. Integration is seamless, and we have never had any issues with syncing. Cons Braintree matches all competitors from a price point perspective. Could it be a little cheaper ? Yeah, that'd be great. But it does it's job well and is worth the price. Review Source RW Robert W. Producer Entertainment Used the software for: 2+ years ### "Solid payment processor" September 28, 2021 4.0 Pros We specifically use Braintree as their marketplace solution is one of the most flexible and requires the least input from the marketplace users. Basically none of the competitor can match this particular feature set. Cons In other regards Braintree simply isn't as good as their competitors. It's a clunky interface and the APIs just aren't that powerful compared to what's available through Stripe, Paypal and several others. Review Source SM Suleman M. Professor Writing and Editing Used the software for: 1-2 years ### "Braintree" June 8, 2021 5.0 Braintree software is amazing software that helps individuals and organisations to make the world easier in teams of files keeping and other necessary documents , it also help to build personal or business forms Pros Braintree software gives you the opportunity to operate weather online or offline Cons Fact that you can operate offline doesn't mean you have access to all your files, and also to get access to the tools that are very important it goes with a cool price Review Source LB Larissa B. Technical Support Manager Computer Software Used the software for: 1-2 years ### "Braintree gets the job done but there are better options" February 14, 2022 5.0 Pros When we used Braintree, we never had issues with their application going down. Our customers didn't experience downtime due to Braintree's app not working, which we appreciated. Cons The search function wasn't great and the advanced search option provided way too many options that it only confused me. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great place to keep my money" November 27, 2020 5.0 Great app! Pros I had my check get dopositied right in it. It was easy in stores because they just looked at it and i payed. Easy online too! Cons It could be a bit easier to sign up though, I did get confysed the first time Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.