# Brightree Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Brightree Software - reviews, pricing plans, popular comparisons to other Inventory Management products and more.

Source: https://www.capterra.com/p/213076/Brightree

---

# 

 Brightree Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Independent research methodology

Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Brightree

## What is Brightree?

Brightree solution includes billing, inventory management, A/R management, point of sale, marketing management, and reporting tools.

## What is Brightree used for?

[Inventory Management](https://www.capterra.com/inventory-management-software/)[Business Management](https://www.capterra.com/business-management-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Brightree?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.resmed.com/en-us/&name=Brightree)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Brightree

2.8 (13)

VS.

[4.6 (5,732)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

Contact vendor

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.7 (9)

Ease Of Use

4.5 (5,683)

Value For Money

2.3 (9)

Value For Money

4.3 (4,322)

Customer Service

2.4 (9)

Customer Service

4.4 (4,125)

## Brightree alternatives

[4.2 (1,296)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

[4.4 (3,278)](https://www.capterra.com/p/120109/Xero/reviews/)

Starting price

$25.00

Per User, Per Month

[4.2 (2,004)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting price

Contact vendor for pricing

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

[4.4 (5,817)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting price

$50.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/157279/Dynamics-365/)

[View all alternatives](https://www.capterra.com/p/213076/Brightree/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inventory Control

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Monitor product stock levels

Accounting

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

API

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Billing & Invoicing

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Document Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Inventory Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Brightree 15 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Automates core HR functions such as talent management, employee evaluation and learning management

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Track the status over time for a request, process, asset, or transaction

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

2.8 (9)

2.8

Based on 9 reviews

## Pricing

Value for money

2.3 (9)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.3 (9)

2.3

Based on 9 reviews

## Integrations

[

Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[

MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/)[

Trella Health Marketscape](https://www.capterra.com/p/229077/Trella-Health/)[

Updox](https://www.capterra.com/p/147554/Updox/)[

Conduit](https://www.capterra.com/p/10015689/Conduit/)[

MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/)[

MatrixCare Life Plan Community](https://www.capterra.com/p/165451/MatrixCare/)[

Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.4 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.4 (9)

2.4

Based on 9 reviews

## User reviews

Overall rating

2.8

Based on 13 reviews

Filter by rating

5(3)

4(2)

3(2)

2(2)

1(4)

Mentioned topic

Sorted by most recent

AM

alex m.

Finance Staff

Hospital & Health Care

### "Ok, but needs an update"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

April 29, 2025

Once you know what you are doing, it was a decent system, but it also had many drawbacks.

Pros

the customizable reporting was very deep and useful for analytics

Cons

The system itself is old and many features are hidden and not easy to find

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RW

RACHAEL W.

RETAIL SUPERVISOR

Health, Wellness and Fitness

### "Brightree Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

March 25, 2024

Pros

I like a lot of the features that Brightree has to offer, if everything was sold as 1 program and not have to purchase " a la cart" items it would be even better, but just having the general brightree program its really great and easy to use.

Cons

I do not like the fact that you pay 1 price for the program, but when going through the setup, there are a TON and i mean a TON of "a la cart" items that you need to purchase on top of the regular brightree cost, this is also never explained when its being sold to you. So do do your job you need all these extra items that you have to pay more for, which doesnt seem right.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VO

Victoria O.

Compliance Officer

Medical Practice

### "Unfulfilled promises"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

November 14, 2023

Overall, Brightree is a software that is cheaper than EPIC & HCHB, more compliant than some others (e.g., Wellsky) and it has a more attractive cloud-based interface than Casamba or Netsmart. However, it leaves the impression that it tries to be too many things instead of keeping it simple. Adding copious amounts of integrations makes it difficult to get IT support, because every product integration has a different support ticket staff.

Pros

Brightree (AKA MatrixCare) utilizes branching documentation, which means the clinicians save time bypassing irrelevant documentation screens. It has an attractive interface for both mobile users in the field as well as back-office users. The implementation and sales teams were very helpful and accommodating.

Cons

Brightree sales & implementation made several promises to us that were not true. They promised that the software could be used by iPads that were offline, but this was not true and it created countless hours of headache for clinicians and administrative staff. After a year of frequent support tickets, nurses quitting due to technical difficulties with documentation, our company purchased WiFi tablets which fixed 90% of the problems. Brightree often advertises integrations with 3rd party companies to add services at little or no charge. Our company took advantage of those offers a couple of times and the integrations were either difficult to implement or were glitchy and did not perform as promised.

Reasons for choosing Brightree

Our company chose brightree over the alternative products because of price and functionality.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LK

Laurie K.

Csr

Medical Devices

### "Brightree "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 20, 2022

Overall it works very well for me to be able to do my daily work.

Pros

How it is easy to maneuver thru when searching for people information to be able to see if due for a reorder.

Cons

Freezes alot when trying to pull up information or times our in middle of doing something.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FA

Faizan A.

Assistant Manger

Hospital & Health Care

### "Easy to handle billing of Durable Medical Equipment"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 9, 2022

We are handling a practice of Durable Medical Equipment on brightree we are happy with the progress because it’s very helpful to new user

Pros

step to scrub the claim is very easy and also update with new and guideline’s

Cons

User friendly interface is the best thing easy to create a charge best thing easy to post a payment

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TW

Trisha W.

Warehouse Manager

Medical Devices

### "Failed Promises"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 21, 2022

We were told that this software would make our jobs easier, that everything would be automatic and save work time for all employees. None of this was true and this has only made our jobs worse and put more work on all of us. Our training and implementation were a train wreck and still have yet to get the training and reports that we need. We have had to do nothing but clean up in this new system since it was implemented and we keep getting the run around from everyone who is "helping" us. Everything that we do know is because of playing around in the system and figuring it out on our own. Horrible company to work with. We were also told after the fact that certain programs, that we thought were included, were not included and everything needs to be added on with an additional cost. We are losing more money since switching to this software, than we are making money.

Pros

That we were told this software would make our jobs easier and everything we needed was at the push of a button.

Cons

That everything we were told about this software is a lie. All they want to do is take money from small companies like ours.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Kristin P.

Corporate Retail Manager

Medical Devices

### "Not what we were sold"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

January 20, 2022

We shown a system at our demo, prior to purchase, that had great reporting capabilities. It would be a time-saver for our staff. We would get real-time reporting on revenue and employee activity. None of this has been true. We went live over 8 months ago and we are still in the implementation phase.

Pros

We liked the "possibilities". It does have a modern "look" compared to our legacy system.

Cons

Inaccurate reporting, too many keystrokes for a simple retail sale, too much going "back and forth" between screens to complete simple tasks.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Software Engineer

Computer Software

### "Had no other alternatives at the time. "

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

October 28, 2021

It was not fun. Too many bugs and the implementation took way too long to finish.

Pros

Its use to be the only product that can do what it does in the DME industry.

Cons

They have already covered 70% of the DME market so they no longer care about their customer's needs. The software has too many pop-us and is super glitchy at times especially after a production release.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Intake Coordinator

Medical Devices

### "Below average"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

May 31, 2021

Pros

Nothing. Its dated and unnecessarily hard to learn.

Cons

Software is unnecessary hard to use because its dated. Loads slowly. Easy to accidentally delete files. Difficult to distinguish documents be orders. There are better options out there.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

David P.

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

April 6, 2019

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/213076/Brightree/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)