# Cisco Unified Intelligent Contact Management Enterprise Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cisco Unified Intelligent Contact Management Enterprise Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/213093/Cisco-Unified-Intelligent-Contact-Management-Enterprise

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# 

 Cisco Unified Intelligent Contact Management Enterprise Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Cisco Unified Intelligent Contact Management Enterprise

## What is Cisco Unified Intelligent Contact Management Enterprise?

Contact management solution that helps midsize to large businesses manage calls through routing, IVR, agent availability and more.

## What is Cisco Unified Intelligent Contact Management Enterprise used for?

[Contact Center](https://www.capterra.com/contact-center-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Cisco Unified Intelligent Contact Management Enterprise

4.0 (2)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (2)

Ease Of Use

4.6 (1,733)

Value For Money

5.0 (1)

Value For Money

4.6 (1,487)

Customer Service

5.0 (1)

Customer Service

4.7 (1,506)

## Cisco Unified Intelligent Contact Management Enterprise alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Computer Telephony Integration

Computer-telephony integration is the use of computers to manage telephone calls

Contact Management

Manage, organize, and store contact information

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Cisco Unified Intelligent Contact Management Enterprise 4 features

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

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We can help you find the software with the features you need.

Features

3.0 (2)

3.0

Based on 2 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

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## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

4.0

Based on 2 reviews

Filter by rating

5(1)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EB

Ethan B.

Detailer

Automotive

### "Cisco unified intelligent contact enterprise products review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

August 3, 2025

Good afternoon if you only use Cisco unified intelligent contact enterprise products for your business

Pros

I liked how I could manage my team through Cisco management enterprise as it was a way to connect my employees

Cons

I did not like how it was only able to manage Cisco unified intelligent contact enterprise products.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Workforce Scheduler

Telecommunications

### "Does the job for a basic contact centre, however lacks other functions for it be useful"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

January 24, 2021

Did the job for our initial stage of the company. As I wasnt part of the implementation or purchase of this product, there could of been more options or addons that my company didnt want to spend on. Through the years there could of been functions that were introduced that we werent aware of. If this software is much cheaper in price compared to other high end software for contact centres, then this is a great start for those that require basic functions in a contact centre. Or maybe for contact centres that dont have strict targets

Pros

It was basic to use at the time, fulfilled our business needs for a contact centre that required inbound and outbound calling with call recording. The real time adherence (CISCO Supervisor) was easy to use, this was implemented to CISCO UI which was good

Cons

\-We had to use a separate software for call recording. This proved tricky as we had to match the call from this software's reporting with another to find the correct call metrics and recording -Implementing new IVR changes required an email to our vendor of which they made changes and took minimum of 2 days, this was quite challenging as we were a new business at the time and multiple decisions/changes were implemented -Dashboards we had another software which had data sent to. This resulted in a 5 second delay between our dashboard and what was actually happening. Probably not the best thing to happen in a contact centre where ideally we want everything live, especially when we have calls queueing and we dont know if they were picked up or not until 5 seconds later

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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