--- title: "Cisco Unified Intelligent Contact Management Enterprise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cisco Unified Intelligent Contact Management Enterprise Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/213093/Cisco-Unified-Intelligent-Contact-Management-Enterprise/" page_type: "product" language: "en" --- # Cisco Unified Intelligent Contact Management Enterprise Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cisco Unified Intelligent Contact Management Enterprise ## What is Cisco Unified Intelligent Contact Management Enterprise? Contact management solution that helps midsize to large businesses manage calls through routing, IVR, agent availability and more. ## What is Cisco Unified Intelligent Contact Management Enterprise used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cisco Unified Intelligent Contact Management Enterprise?[Manage this product listing](https://www.g2.com/products/smartrak/claim_requests/new?auto=true) ## Cisco Unified Intelligent Contact Management Enterprise Overview Updated August 2026 AI summary Cisco Unified Intelligent Contact Management Enterprise supports businesses of all sizes seeking to manage and route customer interactions through contact center, CRM, and telephony integration capabilities. Deployed via cloud or on-premises options, it offers call routing, caller information access, IVR, and centralized contact management to coordinate agent activity and link telephony data with customer relationship workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cisco Unified Intelligent Contact Management Enterprise 4.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (1,769) Value For Money 5.0 (1) Value For Money 4.6 (1,519) Customer Service 5.0 (1) Customer Service 4.7 (1,538) ## Cisco Unified Intelligent Contact Management Enterprise alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) ## FAQs about Cisco Unified Intelligent Contact Management Enterprise Features and Usability ### What are the key features of Cisco Unified Intelligent Contact Management Enterprise? Cisco Unified Intelligent Contact Management Enterprise includes CRM, Computer Telephony Integration, Contact Management, and IVR for managing customer interactions. These features support call routing, caller information access, and automated menu handling, while centralizing contact records and linking telephony data with customer relationship workflows. Getting Started and Support ### What training and onboarding options does Cisco Unified Intelligent Contact Management Enterprise offer? Cisco Unified Intelligent Contact Management Enterprise provides documentation as its training option. Documentation offers written reference material for users who need setup guidance, feature explanations, and step-by-step information during implementation and ongoing use. Getting Started and Support ### What customer support options does Cisco Unified Intelligent Contact Management Enterprise offer? Cisco Unified Intelligent Contact Management Enterprise provides Email/Help Desk, FAQ/Forum, and Chat support. User experience feedback on support is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,302 Contact Center reviews Capterra reviewers highlight these as the Contact Center features buyers focus on most: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Cisco Unified Intelligent Contact Management Enterprise is built around contact center operations, with tools for routing, managing, and monitoring customer interactions across service environments. Its capabilities are designed to support high-volume communication workflows and oversight needs, helping businesses coordinate agent activity, handle incoming demand efficiently, and maintain consistent customer service processes. Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Cisco Unified Intelligent Contact Management Enterprise 4 features ### All Features - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response --- Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent EB Ethan B. Detailer Automotive ### "Cisco unified intelligent contact enterprise products review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 August 3, 2025 Good afternoon if you only use Cisco unified intelligent contact enterprise products for your business Pros I liked how I could manage my team through Cisco management enterprise as it was a way to connect my employees Cons I did not like how it was only able to manage Cisco unified intelligent contact enterprise products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Workforce Scheduler Telecommunications ### "Does the job for a basic contact centre, however lacks other functions for it be useful" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 January 24, 2021 Did the job for our initial stage of the company. As I wasnt part of the implementation or purchase of this product, there could of been more options or addons that my company didnt want to spend on. Through the years there could of been functions that were introduced that we werent aware of. If this software is much cheaper in price compared to other high end software for contact centres, then this is a great start for those that require basic functions in a contact centre. Or maybe for contact centres that dont have strict targets Pros It was basic to use at the time, fulfilled our business needs for a contact centre that required inbound and outbound calling with call recording. The real time adherence (CISCO Supervisor) was easy to use, this was implemented to CISCO UI which was good Cons \-We had to use a separate software for call recording. This proved tricky as we had to match the call from this software's reporting with another to find the correct call metrics and recording -Implementing new IVR changes required an email to our vendor of which they made changes and took minimum of 2 days, this was quite challenging as we were a new business at the time and multiple decisions/changes were implemented -Dashboards we had another software which had data sent to. This resulted in a 5 second delay between our dashboard and what was actually happening. Probably not the best thing to happen in a contact centre where ideally we want everything live, especially when we have calls queueing and we dont know if they were picked up or not until 5 seconds later Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.