# telecrm Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about telecrm Software - reviews, pricing plans, popular comparisons to other Online CRM products and more. Source: https://www.capterra.com/p/213134/TeleCRM/ --- # telecrm Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) telecrm ## What is telecrm? Telecrm empowers you to connect with your customers effortlessly—through WhatsApp, SMS, email, and calls—all from one unified platform. Our powerful automation tools handle repetitive tasks, freeing up your time to focus on what truly drives growth: building relationships and closing deals. With collaborative tools for your team and a comprehensive dashboard for real-time tracking, Telecrm gives you everything you need to monitor, manage, and optimise your entire sales operation—efficiently and effectively. Whether you're scaling your outreach or streamlining your workflows, Telecrm is your all-in-one solution for smarter, faster, and more impactful sales. ## What is telecrm used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Online CRM](https://www.capterra.com/online-crm-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹799 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for telecrm?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://telecrm.in/&name=telecrm) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### telecrm 4.0 (6) VS. [4.3 (6,985)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price ₹799 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (6) Ease Of Use 4.2 (4,375) Value For Money 4.2 (6) Value For Money 4.3 (3,507) Customer Service 4.2 (6) Customer Service 4.1 (3,516) ## telecrm alternatives Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,474)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,797)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [View all alternatives](https://www.capterra.com/p/213134/TeleCRM/alternatives/) ## FAQs about telecrm Overview ### What company size and specific industries is telecrm built for? telecrm is designed for ambitious Indian small and mid-sized businesses that need structured sales processes and better lead management. It fits companies across industries that want clearer pipeline control and faster conversion, especially sales-driven organizations focused on growth rather than large enterprise operations. Features and Usability ### What are the key features of telecrm? telecrm offers CRM tools for contact management, lead capture, lead management, opportunity management, and pipeline management. It also includes call center features such as auto-dialer, automatic call distribution, call tracking, and callback scheduling, plus reporting, workflow management, segmentation, and third-party integrations. Integrations ### Which third-party tools and platforms does telecrm integrate with? telecrm integrates with 9 third-party tools and platforms, including Calendly, Google Ads, IndiaMART Connector, Pabbly Connect, Razorpay, Shopify, WhatsApp Business API, WooCommerce, and WordPress. These integrations cover scheduling, advertising, payments, ecommerce, automation, and messaging. Getting Started and Support ### What training and onboarding options does telecrm offer? telecrm provides live online sessions, webinars, and videos for team training. Live online sessions support guided setup and direct instruction, webinars cover scheduled training topics, and videos offer self-paced reference for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does telecrm offer? telecrm provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support coverage appears broad, but there is no reviewer feedback available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,407 Online CRM reviews Capterra data shows that buyers of online CRM software rank the following features as their top priorities: - **Contact Management** (**49%** of reviewers rated this feature as critical) - **Data Import/Export** (**43%**) - **Workflow Management** (**43%**) telecrm supports all three of the features reviewers value most: **Contact Management**, **Data Import/Export**, and **Workflow Management**. Together, these capabilities help businesses keep customer records organized, move data in and out of the system more easily, and manage repeatable sales and service processes, allowing teams to work more efficiently and maintain better visibility across customer interactions. Contact Management 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Data Import/Export 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Lead Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Mobile Access 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Campaign Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results telecrm 34 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Schedules callback times Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store and organize documents in a centralized system Form predictions based on past and present data/trends Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Access software remotely via mobile devices Track all opportunities for potential sales and convert them into recurring revenue Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (6) 4.0 Based on 6 reviews ## Pricing Value for money 4.2 (6) Free Trial Annual Plan ₹799.00 Per User,Per Month Quaterly Plan ₹1,099 Per User,Per Month Value for money 4.2 (6) 4.2 Based on 6 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Razorpay](https://www.capterra.com/p/179263/Razorpay/)[ Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6) 4.2 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 6 reviews Filter by rating 5(4) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AM Aygul M. Digital Marketing Specialist Information Technology and Services ### "Helped our team stay on top of follow-ups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 14, 2026 Before using TeleCRM, we were tracking leads across spreadsheets, WhatsApp chats, and call logs, which made it easy to miss follow-ups. After moving everything into TeleCRM, our sales process became much easier to manage. Having calls, WhatsApp conversations, reminders, and lead history in one place has helped the team stay organized throughout the day. Pros The follow-up reminders and WhatsApp integration have made the biggest difference for us. Sales reps know exactly who to contact next, and managers can easily see the status of every lead without asking for updates. It has made our daily sales routine much more structured. Cons Overall, the platform has worked well for our team. I would like to see a few more options for customizing reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Abhi N. Digital Marketing Manager Health, Wellness and Fitness ### "Exceptional UI/UX and Seamless Integrations: A Game-Changer for Busy Professional Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 My experience with telecrm has been nothing short of transformative for our operations at Praanaa Pain Clinic and Praanaa Hospitals. Before integrating this platform, managing five distinct professional teams across our centers in Hyderabad, Bangalore, and \[sensitive content hidden\] was a significant logistical challenge. We were dealing with a high volume of leads from Meta and Google Ads, and ensuring nothing fell through the cracks was becoming a "black box" problem. A Total Solution for Lead Management The impact on our lead management has been phenomenal. telecrm has acted as the central nervous system for our sales and calling teams, allowing us to track every interaction with clinical precision. The UI/UX is a standout feature—it is incredibly clean and intuitive, making it very easy to use for our agents, including \[sensitive content hidden\] and our regional teams. This ease of adoption meant we could move from manual tracking to a fully automated pipeline almost overnight. Seamless Technical Integration As someone focused on high-performance marketing and algorithmic precision, I am deeply impressed by how well the third-party integrations are managed. Connecting our Meta and Google Ads—specifically our Performance Max campaigns—was seamless. It finally allowed us to capture the CTWA Click IDs and bridge the gap between an ad click and a closed consultation. This level of data visibility has turned our marketing from a "disaster" of guesswork into a data-backed powerhouse. Unmatched Support and Value The Value for Money offered by telecrm is undeniable. It provides enterprise-level features at a price point that makes sense for a growing medical group like ours. Furthermore, the customer support is truly awesome; they are responsive, knowledgeable, and genuinely invested in helping us optimize our workflows. Pros Excellent Tool for Team Productivity and Lead Tracking. We’ve found telecrm to be a game-changer for our daily operations. The platform is very easy to use, leading to a high adoption rate within the team. The lead management features are very good, ensuring no lead falls through the cracks. We especially appreciate the managed third-party integrations, which allow us to connect our marketing stack without any technical friction. Combined with a great UI/UX and awesome customer support that is always ready to help, it offers incredible Value for Money. Highly recommended for any business looking to professionalize their sales flow. Great UI/UX Lead management is very good Cons While the platform is exceptional, every power user wants to see their favorite tools reach perfection. Here are a few minor areas for optimization that would elevate the experience even further: Call Syncing Optimization: On certain days, the call syncing can be a little laggy. While the overall tracking is reliable, achieving more consistent real-time synchronization would make the daily workflow even smoother. Third-Party Telephony Integration: The cloud telephony tie-up with CallerDesk occasionally experiences connectivity issues or minor call disruptions. Additionally, data transfer can sometimes be delayed. Strengthening this specific integration to ensure seamless, real-time data flow would provide a more robust experience for high-volume operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Business development Manager Professional Training & Coaching ### "Great work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 Its great! easy to use and also easy to monitor other team- mates data. I can create multiple campaigns as per the requirement Pros Its very easy to do the calling and getting the day to day calling report without using any extra filters. Cons Nothing as usual - but i wish i can create 2 leads with same number as our business get multiple requirement from our client Switched from [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) We were not using calling option in that - so we want a 1 step solution for all the data Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Anshul A. Founder Information Services ### "Worst crm ever experienced " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 25, 2025 Pros Worst after sales Their focus is only to sell their crm. Too many issues in their app and not even smooth to use You will miss messages from your customers also many times. Whatsapp bot stops working automatically Cons Worst crm software ever used Highly not recommended Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Bahar T. Student E-Learning ### "TeleCRM" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2022 Its amazing for team management and leading a project Pros This app is so useful for students and anyone who wants to manage a team and do some projects can use this app Cons Sometimes it doesn’t allow users to unlock some options and use them free Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Rafi C. CEO Computer Software ### "Breeze to start, super easy to use. It does one thing and does it really well!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2020 We've tried 13 CRMs so far, Every time I have to push so much for the team to adopt it and then All of the others were so complicated that we would end up going back to excel sheets. It was all haywire and as a manager it made my life hell! And as a business owner I did not know exactly what the heck anyone was doing, And exactly where their performances were lacking and What on how to optimize! Pros Probably the easiest to use daily marketing CRM software out there Cons Can't wait for the features that are coming soon like call recording and VoIP calling this isn't exactly a con but I don't have any other complaints about this so... Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) It was so complicated we had to go back to excel sheets before finding TeleCRM Alternatives considered [CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) Reasons for choosing telecrm Two words: Simplest UX Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 4, 2020 Hey Rafi Thanks for taking the time to submit this review. It's amazing to see you succeeded with TeleCRM. Words like this are what keeps us going... ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.