--- title: "Datto RMM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Datto RMM Software - reviews, pricing plans, popular comparisons to other Remote Monitoring and Management products and more." source_url: "https://www.capterra.com/p/213158/Datto-RMM/" page_type: "product" language: "en" --- # Datto RMM Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Datto RMM ## What is Datto RMM? Datto RMM is a secure, cloud-based platform to remotely monitor, manage and support endpoints across your customer base. You get a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, your clients are in good hands. ## What is Datto RMM used for? [Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Patch Management](https://www.capterra.com/patch-management-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 81% Neutral 12% Negative 7% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Datto RMM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=Datto RMM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Datto RMM 4.3 (43) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price Contact vendor Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (43) Ease Of Use 4.0 (253) Value For Money 4.0 (39) Value For Money 3.9 (239) Customer Service 4.1 (39) Customer Service 3.9 (242) ## Datto RMM alternatives [4.3 (201)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (451)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (72)](https://www.capterra.com/p/239557/ConnectWise-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/213158/Datto-RMM/alternatives/) ## FAQs about Datto RMM Overview ### Which roles and teams benefit most from Datto RMM? Datto RMM is most used by IT administrators, network engineers, systems managers, and operations leaders who need centralized remote monitoring, patching, and endpoint management. MSP teams and infrastructure leads rely on it to automate maintenance, resolve device issues quickly, enforce policies, and maintain visibility across distributed user environments. Answer based on 43 reviews Overview ### What company size and industries is Datto RMM built for? Datto RMM is built for Managed Services Providers, primarily small businesses, which make up 88% of reviewers, with Information Technology and Services leading at 65%. It also serves midsize businesses at 9% and enterprises at 2%, with additional use in Computer & Network Security at 12% and Banking at 2%. Answer based on 43 reviews Features and Usability ### What are the key features of Datto RMM? Datto RMM offers remote monitoring and management, device management, network and server monitoring, and remote access/control for IT systems. It also includes patch management with automatic patch deployment, alerts/notifications, policy and workflow management, reporting/analytics, role-based permissions, and integrations with Active Directory and third-party tools. Integrations ### Which third-party tools and platforms does Datto RMM integrate with? Datto RMM integrates with 10 third-party tools, including Autotask PSA, IT Glue, ConnectWise PSA, Datto SIRIS, BrightGauge, OpsGenie, Myki, and ScalePad Lifecycle Manager. Reviewer mentions center on PSA, documentation, security, and backup workflows, with Autotask PSA and IT Glue appearing most often. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Datto RMM offer? Datto RMM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide on-demand walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Datto RMM offer? Datto RMM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as mixed: some report helpful, quick ticket turnaround and supportive staff, while others say the knowledge base and forum are unhelpful and ticket handling can feel dismissive. Answer based on 5 reviews ## Features AI summary Based on 1,517 Remote Monitoring and Management reviews Capterra data shows that buyers of Remote Monitoring and Management rank the following features as their top priorities: - **Server Monitoring** (**60%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**59%**) - **Patch Management** (**56%**) Datto RMM supports all three features that reviewers rate highest: **Server Monitoring**, **Real-Time Monitoring**, and **Patch Management**. Together, these capabilities help businesses keep watch over server health, respond quickly to issues as they happen, and keep systems up to date with timely patches, allowing teams to reduce downtime, maintain security, and manage IT environments more efficiently. Server Monitoring 4.3 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Monitoring 4.4 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Access Controls/Permissions 4.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Remote Access/Control 4.0 (27) 92.59% of 27 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Deployment Management 3.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage the processes involved when making the application ready for use Patch Management 4.2 (29) 89.66% of 29 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Datto RMM 55 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Device Management: Maintenance and upkeep of physical and/or virtual devices - For MSPs: Intended to be used by managed service providers - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Wide Management: The ability to manage all patches within a network - Patch Management: Install software updates and bug fixes remotely - Patch Prioritization: Determine which patches should receive immediate attention - Patch Testing: Test patches before deployment to mitigate security risks - Policy Management: Create, manage, and track policies and procedures within an organization - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (43) 4.2 Based on 43 reviews ## Pricing Value for money 4.0 (39) ### Starting price Free trial available Value for money 4.0 (39) 4.0 Based on 39 reviews ## Integrations [ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[ Datto SIRIS](https://www.capterra.com/p/148228/Datto/)[ Passportal](https://www.capterra.com/p/187345/Passportal/)[ BrightGauge](https://www.capterra.com/p/226439/BrightGauge/)[ Password Boss](https://www.capterra.com/p/210805/Password-Boss/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (39) 4.1 Based on 39 reviews ## User reviews Overall rating 4.3 Based on 43 reviews Filter by rating 5(25) 4(10) 3(5) 2(0) 1(3) Mentioned topic Sorted by most recent EH Eddy H. IT Lead Automotive ### "Great multitool, not perfect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 3, 2026 It tends to be useful but in general i mostly use it for remote support and on some devices it feels slow. Pros It is great to keep track of your equipment and what updates it may be missing, as well as if it is compatible with the newest updates or if it is time to retire it, also helps you keep track of alerts and threats so you can take defensives steps on time. Also allows you to provide remote support. Cons The remote support consumes a lot of resources that it feels slow and sometimes you get disconnected, but it is helpful nonetheless Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) The features where better and easier to remote in without the use of codes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Wayne H. Group IT Manager Electrical/Electronic Manufacturing ### "One of the best remote management tools out there." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Overall good, it's responsive, and even remote controlling someone thousands of miles away is no problem. Pros Datto rmm simply works well, the agent running on the machines is intrusive and works where others fail. We also have Remote access Plus installed but when that fails to connect, Datto always comes through. It also does a great job of inventory and provides genuinely useful dashboards. Cons The only issue I have is cost, however this could simply be the charges we were getting from our provider, maybe if we had gone direct it would be cheaper. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) TeamViewer licensing is atrociously complex and they keep adding features nobody asked for. It used to be one of the best, now sadly it's lost its way and is far from intuitive. Alternatives considered [ManageEngine Remote Access Plus](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/) Reasons for choosing Datto RMM We didn't, we use both. Datto is superior though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Joseph L. Systems Administrator Computer & Network Security ### "Datto RMM for the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2026 Everything you need in a remote management module. Easily access computers, push updates, pull reports and so much more. Pros Easily manage hundreds of devices. Everything is accessible in just a few clicks. Deploy antivirus, updates or software to multiple devices in minutes. Cons No free trial. When you get in touch with a sales representative they will demo the product but you cannot get a real world trial without purchase. This may have changed in the past few years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Centralized Services Engineer Information Technology and Services ### "Datto RMM -- Its Worth It!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 10, 2026 Overall, Datto RMM is a great, well-rounded RMM tool! Patching is more stable, reporting is better out of the box, and the configurable dashboards and alerting make it do what an RMM is best at! Pros Datto RMM is a great platform for managing endpoints! We have administered thousands of endpoints with ease. Creating and adding your own scripts on the platform is simple, and reduces a lot of manual overhead. We've been able to deliver a higher level of customer service with the integrations built into the web remote tool as well. The dashboards are configurable, which is a plus. I love the fact that it's not just user machines and servers, but even network equipment can be managed! It's an easy way to managed all of your assets in one place. Cons Datto RMM has some latency issues still with the Web Remote feature. The agent browser is wonderful, but it currently only supports Windows devices. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) VSA was laggy and hard to use on occasion. We also had issues with patching and automation workflows that made it worth while to switch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NN Nisarg N. System Administrator Information Technology and Services ### "Very versatile product with value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 Overall experience with Datoo RMM is amazing. It's completely value for money and their customer support is also very supportive. It's a perfect Device management tool. Pros It's very useful as it has very good remote access related features and it's very easy to handle and use. Cons There was nothing much to not like in Datto but yeah, its remote session works slow on some regions. Switched from [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Datto had more features and very easy to handle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations Manager ICT Information Technology and Services ### "Strong RMM Platform with Excellent Patching" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2025 My overall experience with Datto RMM has been really positive. It’s straightforward to manage access with different user levels, and it integrates smoothly with other Kaseya products, especially Autotask for creating tickets directly from alerts. Device patching has been reliable and easy to automate, and the platform generally feels stable, organised, and efficient for day-to-day MSP work. Pros I really like how Datto RMM streamlines remote work, especially with the web remote feature that connects quickly and reliably. The password injection through IT Glue is a huge bonus because it removes the hassle of credential hunting and keeps everything secure and efficient. Overall, the platform feels solid, responsive, and easy to manage day-to-day. It delivers good value, makes support tasks smoother, and generally improves how we handle monitoring and remote troubleshooting. Excellent customer support and quick turn around times for tickets created via Kaseya helpdesk Cons What I like least is that the network discovery tool occasionally doesn’t pick up hostnames, which means a bit of manual checking. At times, policy updates take a little longer than expected. These aren’t serious issues, but small areas where smoother consistency would make the experience even better. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) More features in Datto RMM especially password injection and web remote Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brian M. IT Furniture ### "Boost our IT abilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2025 We used and IT service to help deploy this software on the machines at our company. Once deployed, my experience has been logging in to respond to IT tickets using this RMM instead of previous solutions we used to do. Pros I like the ease with which this tool allows us to remotely access users machines. Before we were using remote desktop to respond to IT tickets, but this solution is way smoother. Cons I dont have any comments with regard to what I liked the least. So far everything has been smooth and easy with this software. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Chrome remote desktop was too unreliable and we were not managing our assets effectively Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK Harrison K. Manager Information Technology and Services ### "Datto is a wonderful service. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 13, 2025 I have used Ninja, both flavors of ConnectWise RMM and Datto RMM and i like how much easier it is to navigate. The built in automation ia great. Pros The customer support is amazing and the platform is laid out very nicely. I like the integration with splashtop. Cons The granularity of admin roles isnt clear and the bcdr access from that site isnt nesicarry to see if you dont pay for that service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Stephen G. IT Manager Computer & Network Security ### "Spend the time and enjoy the benefits." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 14, 2025 Once fully customised, Datto intergratded with our network and allowed automation of many manual tasks. In the long run the time spent to customise paid off. Pros Datto RMM has so many features and options to customise and is a very powerful tool. It has the ability to be a all in one tool and intergrate everything. Cons The cost of Datto is high. There is so much customisation available that you really need a dedicated internal team to manage it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad ### "High quality and effective onboarding and IT support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2025 Device management addresses security concerns. Software bundling helps to bring safe software to the users with minimal overhead. The IT onboarding system helps to assign devices and create all the required accounts for new employees, which can be a time consuming process. Pros Datto RMM's mobile device management system seamlessly supports our macOS environment, providing reliable and professional assistance. Their exceptional support complements our onboarding process, enabling us to execute large IT projects efficiently with a small internal team. Datto ensures our IT infrastructure always functions optimally. Cons There is no significant downsides to using Datto RMM. Occasionally, we experience minor delays in support response times during peak periods, but overall, their service remains reliable and effective. Switched from [deeploi](https://www.capterra.com/p/10011598/deeploi/) [Atera](https://www.capterra.com/p/144309/Atera/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Onboarding new users is more admin friendly in Datto RMM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/213158/Datto-RMM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [N-central vs Datto RMM](https://www.capterra.com/compare/13803-213158/N-central-vs-Datto-RMM)[Syncro vs Datto RMM](https://www.capterra.com/compare/207618-213158/Syncro-vs-Datto-RMM)[Atera vs Datto RMM](https://www.capterra.com/compare/144309-213158/Atera-vs-Datto-RMM) [Action1 vs Datto RMM](https://www.capterra.com/compare/180609-213158/Action1-RMM-vs-Datto-RMM)[Automox vs Datto RMM](https://www.capterra.com/compare/148872-213158/Automox-vs-Datto-RMM)[Kaseya VSA vs Datto RMM](https://www.capterra.com/compare/100303-213158/Kaseya-VSA-vs-Datto-RMM)