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Datto RMM is a secure, cloud-based platform to remotely monitor, manage and support endpoints across your customer base. You get a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, your clients are in good hands.
Provider
Kaseya
Located In
United States
Foundation
2004
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Videos, Documentation, In Person, Live Online, Webinars
Support
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
Managed Services Providers looking to grow their IT Managed Services businesses by remotely monitoring and managing client endpoints and infrastructure efficiently and securely.
Content Source: Datto RMM
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Datto RMM Reviews
Pros
Ease of use with deployment. Great product to remote manage machines.
Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.
Overall it was a great product. We used this along with some other Datto products all of which we liked.
Well laid out dashboard and good documentation, patch management it great and support is helpful.
Cons
Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.
Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
Once connected it would sometime leave the users desktop all black until they rebooted.
When a job has failed, maybe we can gather more specific data for troubleshooting purposes.
"Administrator's review"
Overall: Great experience and would recommend to everyone
Pros: Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys. Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications. Easy patch management and targeting flexible due to UDF fields provided by datto
Cons: The NEW UI is not as user friendly as old one
"Datto RMM is worth it!!"
Overall: A Fantastic experience, since we a large supporter of Datto and Kasey’s products
Pros: Easy to use and we are a huge proponent for Datto and Kaseys products. It intergrates with almost everything we use.
Cons: There isn’t too much I don’t like about it
"Avoid Datto RMM"
Overall: The bottom line is that you are paying for a premium solution and getting one that is lacking in many ways. Don’t waste your time or money on Datto RMM. There are too many other RMM’s out there that cost much less and work much better than this one. Hope this helps anyone considering adding Datto RMM to their tool kit.
Pros: User interface is nice. Menu is easy to navigate.
Cons: Community ComStore and knowledge base are worthless. Patching and endpoint auditing are inconsistent at best. You will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers. Support is Ok if you get the right person. About 80% of the time, they will blame something other than their solution and close the ticket. You will pay for onboarding which is little more than someone walking you through a canned deployment that they feed everyone. Nothing will be aimed at making the solution work for your environment. Built in web remote tool is terrible. You will need to use Splashtop if you can get it to work consistently. Built in agent browser won’t give you all Windows event logs. The file browser doesn’t tell you the date modified or size of folders. No WMI queries to show you what printers or other devices are installed or connected to the endpoint.
"Key support tool to our MSP"
Overall: Happy with the product and support received. Do note its a US based company, you may have a support time zone issue.
Pros: Love the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.
Cons: The only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable.
"Great Product"
Overall: I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.
Pros: Easy to use as an RMM tool Easy to navigate & train others on Tons of customizability
Cons: Customizability can be overwhelming Interplay between groups and filters can be confusing
