# Best Dynamics 365 Customer Service Alternatives 2026 | Capterra > Looking for alternatives to Dynamics 365 Customer Service? Find out how Dynamics 365 Customer Service stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/alternatives --- # Alternatives to Dynamics 365 Customer Service [4.4 (7)](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/#reviews) Write a Review! [View Profile](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/) Tabset anchor ## Top Dynamics 365 Customer Service Alternatives Dynamics 365 Customer Service * * * Starting from: Not provided by vendor Pricing Model: Per Feature * * * Overall Rating: [4.4 (7)](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/#reviews) Ease of Use 4.1 Customer Service 4.3 Features 4.6 Value for Money 3.8 * * * Starting from: $39/Per Month Pricing Model: Per User * * * Overall Rating: [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 * * * Starting from: $69/Per Month Pricing Model: Flat Rate * * * Overall Rating: [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of Use 4.0 Customer Service 4.0 Features 4.3 Value for Money 4.2 * * * Starting from: $25/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Ease of Use 4.1 Customer Service 4.3 Features 4.4 Value for Money 4.2 Tabset anchor All Dynamics 365 Customer Service Alternatives At a Glance Top Alternatives for Dynamics 365 Customer Service - [Zendesk Suite](#product_ffc45fc8-9499-40c2-b1ba-a6d200b7a22f) - [Bitrix24](#product_d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3) - [Salesforce Service Cloud](#product_008cf187-8246-4661-af4c-a6d200b654f5) - [Salesforce Sales Cloud](#product_8c7f8bf5-dbf6-47ee-9df7-a6d200b64092) - [Zoho Desk](#product_81110b70-0546-4846-9874-a6d200b7a22f) Tabset anchor by Salesforce [4.4 (18784)](https://www.capterra.com/p/61368/Salesforce/reviews/) Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. [Learn more about Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Compare Tabset anchor by Zoho [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Compare Tabset anchor by QualityUnit [4.7 (1785)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Compare Tabset anchor by Freshworks [4.5 (3438)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Compare Tabset anchor by Zoho [4.7 (1416)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. [Learn more about Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Compare Tabset anchor by Fin [4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/) Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/) Compare Tabset anchor by Text [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. [Learn more about HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Compare Tabset anchor by Yonyx [4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT. [Learn more about Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) Compare Tabset anchor by Atlassian [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Compare Tabset anchor by HubSpot [4.4 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Compare Tabset anchor ## [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1723)](https://www.capterra.com/p/62194/LiveChat/reviews/) LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Compare Tabset anchor ## [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Intelligent helpdesk and IT management system. [Learn more about Milvus](https://www.capterra.com/p/202528/Milvus/) Compare Software Found In - [Customer Service Software](https://www.capterra.com/customer-service-software/)