# Veradigm FollowMyHealth Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Veradigm FollowMyHealth the right Patient Engagement solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/213248/Veradigm-FollowMyHealth/reviews

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Veradigm FollowMyHealth

2.3 (23)

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Last updated March 13th, 2026

# Reviews of Veradigm FollowMyHealth

Ease of use

2.4

Customer Service

1.9

## Pros and Cons in Reviews

KP

Kristin P

PM SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“Overall, FMH provides the patient with a great tool to access their patient record as well as a host of other features such as secure messaging with their provider and refill requests.“

July 21, 2023

SF

Susam F

ExecAccounting, 2 - 10 employeesUsed the software for: 6-12 months.

“It’s an invasion of privacy and probably a Hippaa violation.“

December 1, 2022

LR

Linda R

Procedure Control ManagerFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“The FollowMyHealth software is easy to use & has common sense terminology that help end users understand what they are looking at & find what they are looking for.“

August 23, 2020

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
CNA  
Medical Practice  
Used the software for: Less than 6 months

### "Follow My Health-Real time record reviews! "

October 23, 2023

5.0

Pros

The best feature about FollowMyHealth is the fact you get real time access to test results. There's no more waiting to hear back from someone via a phone call. If you had blood work done all you have to do is log in and check blood work. It explains it for you if there's something that is not in the normal range, the abnormal test will be flagged! I love the fact that we can see our health records by using this application. It's great!

Cons

There's nothing I could say that's negative about Veradigm Follow my Health! It's truly a game changer. This application would be easy for even a beginner level type person using technology.

Review Source

JB

John B.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "A New Way, New Day"

December 21, 2024

5.0

I have used this interface for a few years now. The more I use it the more I am impressed

Pros

Used by critical health care providers locally

Cons

Getting accustomed to using the app vs calling providers

Review Source

RT

Robert T.  
CPA  
Accounting  
Used the software for: Less than 6 months

### "CPA"

September 4, 2024

1.0

VERY NEGATIVE!!!!! THIS SOFTWARE SUCKS!!!!!

Pros

nothing

Cons

Impossible to access medical records. When I attempt to log in to PATIENT ACCESS it keeps taking me to the Provider Page and will not allow me to access the PATIENT PORTAL

Review Source

KP

Kristin P.  
PM Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Patient Portal at Your Fingertips!"

July 21, 2023

4.0

Overall, FMH provides the patient with a great tool to access their patient record as well as a host of other features such as secure messaging with their provider and refill requests.

Pros

This patient portal is easy to navigate and includes a lot of features important for patients to access at home 24-7. There is an app as well, making it easy for patients to access their portal from home or on the go.

Cons

It can be challenging for a patient to share a multi-page document with their provider via the portal.

Review Source

SLB

Shae Lynn B.  
QI Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Not the BEST program but it works"

February 27, 2018

4.0

Pros

This program was what was reccommended to use ith Allscripts. Sending out invites is very easy for patients under age 18 as well as adults.

Cons

When they do an upgrade it does not save your prior practice information. You constantly have to go and uncheck things you do not want to be seen. For example we have had many probles with the patient scheduling their own appt so we stopped this. In the last update it rechecked the appointment scheduling option. you have to delete patients and resend occationally because EHR will not cross over.

Review Source

LE

Lynn E.  
Patient  
Medical Practice  
Used the software for: 2+ years

### "Message Delivery Failure"

March 9, 2023

1.0

Terrible! They will make your business look incompetent!

Pros

Nothing! You can forget about communicating with your healthcare team!

Cons

My messages to my healthcare provider never go through, keep receiving "Message Delivery Failure". I always end up having to call and leave a message. I told them to ditch this program and get something more reliable.

Review Source

DP

Don P.  
Consumer  
Medical Practice  
Used the software for: 1-2 years

### "Great Idea but Poor Execution"

May 26, 2018

1.0

Online tools can be really helpful and save time for both patients and healthcare providers but sadly this one doesn't cut it. Simplify the navigation and most importantly resolve the out-of-date/lack of data issue and this could be a great tool.

Pros

Potentially could be very useful communication tool between patients and health care providers bur seriously lacks functionality making it difficult to navigate.

Cons

There appears to be a fatal flaw on how data gets updated (or not). I manage records for several patients and really want to like this system but I find that the data is so out-of-date and lacking that it is useless (e.g. previous conditions that were resolved years ago still show as active).The disconnect could be with the providers failing to send updated records but that probably speaks to the difficulty in using the system. It appears that the Chrome browser is not well supported but even in other browsers pop-up overlays frequently fail to load. The overall software design lacks intuitiveness and organization.

Review Source

KC

Kim C.  
Nurse  
Hospital & Health Care  
Used the software for: 2+ years

### "Health info at your fingertips "

March 11, 2023

5.0

Pros

I like how easy it is to review information and communicate with others using this platform. It lets you input multiple doctors in many practices to easily communicate if needed. It helps to show trends in things such as vitals and is well organized

Cons

I currently do not have anything I would consider a con about this.

Review Source

CD

Christine D.  
Clinical Psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "Good software for basic Healthcare"

August 16, 2018

4.0

This has saved a lot of time and frustrations for patients waiting on a phone call back!

Pros

I love the aspect of patients being able to email the providers instead of trying to get someone by phone. It is super convenient when questions come up and the office is closed, as you can email your questions and get an answer when the office opens. As a provider, it is nice to be able to email instead of trying to reach the patient by phone. Better time management.

Cons

Sometimes patients have a hard time logging in when needed. Not sure if that is a software issue or a person issue though.

Review Source

TT

Teri T.  
RN  
Medical Practice  
Used the software for: 6-12 months

### "Website filled with errors"

December 1, 2018

1.0

Pros

The thought. Since there are so many errors there is not much to like. I guess I could like the organization of the tabs. It makes the doctor think he or she is communicating with the patient.

Cons

The website only partially loaded so I didn't have all the tabs available. When I contacted customer service. the agent was condescending and angry. She blamed me and accused me of not being on the correct website. I told her there was a new record added but I didn't see where it was flagged. She told me I had to search all 350+ documents and find it myself. Are you kidding me?! I've told my doctor I'm not using this website, it's worthless and the cs is terrible.

Review Source

LR

Linda R.  
Procedure Control Manager  
Financial Services  
Used the software for: 2+ years

### "Easy to FollowMyHealth"

August 23, 2020

5.0

Overall, FollowMyHealth is an intuitive software that allows end users to easily navigate where they need to go. It also allows patients to edit various fields like current medication & allergies, which helps keep information up-to-date.

Pros

The FollowMyHealth software is easy to use & has common sense terminology that help end users understand what they are looking at & find what they are looking for.

Cons

It can take a significant amount of time before a test result or appointment summary is available, which can cause frustration.

Review Source

SF

Susam F.  
Exec  
Accounting  
Used the software for: 6-12 months

### "Selling your info to every insurance and pharmacy co"

December 1, 2022

1.0

Awful.

Pros

I hate the intrusiveness and non intuitive nature of this.

Cons

I get calls and mail purporting to be a medical referral when it’s a sales effort, not in my interest but in the interest of profits. It’s an invasion of privacy and probably a Hippaa violation.

Review Source

CM

Cheryl M.  
CMA  
  
Used the software for: Less than 6 months

### "Rad Onc"

April 13, 2018

1.0

Try making this software more like MyChart for patients.

Pros

NONE that I can think of. I wish there was, but there isn't, which is a shame. Maybe a complete overhaul would help.

Cons

Where do I begin? 1- unable to connect to any healthcare providers 2- unable to actually reach tech support. All there is for "tech support" is a knowledge base. And the knowledge base is small 3- invitation that is sent, so patient can connect...the link is broken. Needs to be fixed 4- completely and utterly not user friendly!!

Review Source

RD

Robert D.  
Clergy  
Higher Education  
Used the software for: 1-2 years

### "Can NEVER sign in!!!"

September 28, 2022

1.0

I do not like this program at all! It is definitely NOT user friendly

Pros

Nothing! No longer able to connect with my Dr. Old info shows up on my Chromebook Updated info shows up on phone...whenever it is properly working.

Cons

I know my user name and sign in info yet it never accepts my entries. Even tried to change info...still not working

Review Source

BH

Brett H.  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "AOL did a better job in 1996"

April 9, 2020

1.0

I refuse to use this garbage!!

Pros

It is easy to log on and to look up medical records. It is pretty to look at.

Cons

There is a terrible lag in communications between when a message is sent, when an email or text notification is received alerting you to the existence of the message waiting for you, and when the message actually arrives. Case in point: message sent by doc's office at 11:42 offering a 3:30 appointment arrives at 3:37. Well, that doesn't work at all.

Review Source

NM

Nicole M.  
New patient coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Follow my health user!"

October 5, 2018

5.0

Pros

I love using this software before and after seeing my doctors, they are quick to upload any labs or tests I have had done, and also so easy to request an appointment and then their office calls me to confirm!

Cons

I have not yet had a bad review with this software it has been user friendly and easy to navigate and get me what I want!

Review Source

MF

Monica F.  
Owner  
Alternative Medicine  
Used the software for: 6-12 months

### "Difficult to use, clunky"

April 10, 2018

1.0

I would not recommend this product because it is not easy to use or visually appealing.

Pros

It is nice to see all of your health information in one place but this product does not offer a pleasing design and is organized weirdly.

Cons

It's difficult to click between screens, the mobile app is clunky, and it's hard to see your lab reports.

Review Source

MA

Mark A.  
VP Business Travel Solutions  
Hospitality  
Used the software for: Less than 6 months

### "No end user support"

June 19, 2019

2.0

Pros

I like the concept but the execution is flawed.

Cons

I tried to log in as an end user and forgot my password so I used the "forgot password" feature which sent me a security code to my user name/email account. Problem is, it took almost a half hour to get the new security code so by the time I got it the code expired. Attempted multiple times with the same result. I went online to try to find some way to contact FollowMyHealth and they do an excellent job of obscuring any possible way of contacting them directly. Second rate technology for what should be a relatively easy app to support.

Review Source

EA

Esther A.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Does Not Work Properly"

April 7, 2018

1.0

This company first needs to get this system functional before trying to get providers and patients to join. This is a system that collects the most personal information and one can't seem to get through to relevant parts of what the software is about.

Pros

There really isn't one to write of. I was hoping there would be. I wish I hadn't entered my SS# here

Cons

Unable to connect to any of my health care providers. Continuous spin & never takes you to the page.

Review Source

LL

Laura L.  
Patient  
Medical Practice  
Used the software for: Less than 6 months

### "Ineffective, complicated, and confusing"

March 20, 2019

1.0

I am a patient that was given this option to use for keeping up with my digital medical record, but I can't access any information at all!

Pros

Absolutely nothing is useful on this site, it's horrible.

Cons

The website is difficult to navigate, slow to respond, and I can't even figure out how to use half of the options. I have tried to look for my providers to add them, and it's giving me results three states away even though I have selected the 10 miles distance option, AND it still didn't even return the provider that I know is a UH doctor.

Review Source

KP

Kevin P.  
Founder  
Medical Practice  
Used the software for: Less than 6 months

### "Meaningless Use"

February 13, 2018

1.0

This is a totally useless piece of software and does not allow patients to download and access their own records.

Cons

Eveything. It doesn’t work. It doesn’t allow me to download my records. The profile is incomplete and there is no help to guide you through the useage. Not flexible at all.

Review Source

KS

Kelly S.  
Medical Education Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "The site does not work, does not recognize my physcian's office, no technical support phone number."

October 11, 2017

1.0

There needs to be a phone number to call so you can speak with someone directly about the issues, not tutorials that are of no help.

Pros

Nothing at this point. If it doesn't work how can I tell you what I like about it? It is nonfunctional.

Cons

It is not user friendly. It does not connect with my physician's office and his office tells me it is the network's issue, not theirs. They send me email regarding my appointments and to "click here" and although I have created an account, there is nothing there. It is useless.

Review Source

eA

erin A.  
none  
Medical Practice  
Used the software for: Less than 6 months

### "No option to make an appoiment"

July 15, 2022

1.0

Pros

why do i have to write anything here at all?

Cons

There's no option on the website to make an appointment with a doctor.

Review Source

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