--- title: "Retamo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Retamo Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/213383/Retamo/" page_type: "product" language: "en" --- # Retamo Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Retamo ## What is Retamo? Retamo is an online review and reputation management software designed to help businesses generate, monitor, and analyze customer ratings or feedback. Using Retamo, supervisors can create a profile page or search engine optimization (SEO) website displaying company reviews. The system also helps managers respond to negative feedback and create campaigns and distribute them among clients via email or QR codes. ## What is Retamo used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retamo?[Manage this product listing](https://www.g2.com/products/retamo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retamo 5.0 (9) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €19 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.7 (707) Value For Money 4.8 (9) Value For Money 4.5 (619) Customer Service 5.0 (9) Customer Service 4.6 (654) ## Retamo alternatives Highest Rated [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141023/ReviewInc/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) [4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140801/ReviewTrackers/) ## FAQs about Retamo Features and Usability ### What are the key features of Retamo? Retamo offers feedback management, survey and poll management, anonymous feedback, and negative feedback management for collecting customer input. It also includes review generation, review monitoring, and review request tools, plus reporting and analytics such as customizable reports, sentiment analysis, trend analysis, dashboards, and alerts/notifications. Getting Started and Support ### What training and onboarding options does Retamo offer? Retamo provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and product details as needed. Getting Started and Support ### What customer support options does Retamo offer? Retamo provides Email/Help Desk support and an FAQ/Forum for self-service guidance. These channels give users direct help and access to common answers in one place. No reviewer feedback on support quality is available, so the experience cannot be characterized beyond the listed support options. ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Retamo supports all three of the features reviewers value most: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track incoming feedback across channels, and stay on top of their online reputation, allowing teams to respond faster and make better customer experience decisions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations API Application programming interface that allows for integration with other systems/databases Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Retamo 40 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Sharing: Allows businesses to share their videos on social media. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 5.0 (9) 5.0 Based on 9 reviews ## Pricing Value for money 4.8 (9) Free Trial Basic €19.00 Usage Based,Per Month Value for money 4.8 (9) 4.8 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB John B. Urbanes Künstlerkollektiv für Fassadengestaltung Design ### "sehr gutes Tool um unsere Online-Beweertungen auszuwerten" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2022 Pros Alle Kundenbewertungen sind an einem Ort ersichtlich. Einfache und intuitive Nutzbarkeit Cons Bisher bin ich mit der Software und dem Kundenservice rundum zufrieden! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sascha S. Projektentwicklung Marketing Plastics ### "Alle Bewertungen zentral auf einem Blick" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2022 Pros Das Tool ermöglicht uns alle Kundenbewertungen sehr einfach zu überwachen und zu verwalten. Ein weiterer wichtiger Punkt ist die Generierung neuer positiver Bewertungen. Cons Wird unseren Ansprüchen gerecht. Bisher ist uns nichts negatives aufgefallen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Elena T. Geschäftsführerin Hospitality ### "Perfekte Lösung um Kundenbewertungen zu erhalten und zu überwachen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2021 Wir haben unser Eiscafe neu eröffnet und suchten eine Lösung um schnell, viele Bewertungen bei Google, Facebook und Co. zu sammeln. Mit Retamo funktioniert das super. Wir haben einen QR-Code auf unseren Eisbechern platziert, wodurch wir jeden Kunden unaufdringlich um eine Bewertung bitten können. Die Teilnahme können wir anschließend in der Software auswerten. Top! Pros Retamo ist super einfach einzurichten und Fragen werden zügig und sehr freundlich beantwortet. Cons Bis jetzt habe ich nichts negatives zu berichten. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Andreas K. Geschäftsführer Marketing and Advertising ### "Starkes Tool für Bewertungsmanagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2021 Retamo hilft uns dabei, Reputationsmanagement zu betreiben und unseren Kunden einen erweiterten Service zu bieten. Man muss sich nicht in 10 verschiedene Portale einloggen sondern hat hier die Möglichkeit alles aus einer Hand zu betreuen. Noch dazu gibt es die Möglichkeit verschiedene Kampagnen zu schalten, die das Sammeln von Bewertungen, die ja heutzutage super relevant sind, vereinfachen. All in all: hammer tool! Pros Man spürt, dass viel Zeit und Kraft in die Entwicklung von Retamo geflossen ist. Es spart Zeit, Ressourcen und ist noch dazu super praktikabel. Das Kommunikationsdesign und die UX sind erste Sahne! Cons Bisher sind keine Nachteile zu identifizieren. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Enrico A. CMO Computer & Network Security ### "Bewertungen schaffen Vorteile! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2021 Ehrliche Bewertung helfen unseren Kunden im Preis verstanden zu werden. Service und Qualität kosten Geld. Pros Der Wettbewerbsvergleich und die Transparenz des Tools. Bewertung aktiv zu begleiten. Cons Die Aussagekraft bei kleinen Unternehmen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Tonny T. Gastronome Food Production ### "Einfache Überwachung und Generierung von Bewertungen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2021 Pros Übersichtliches Dashboard. Habe mich auf Anhieb gut zurecht gefunden. Die wichtigste Funktion für unser Unternehmen ist die Generierung von neuen Bewertungen, was gut funktioniert. Cons Soweit bin ich mit allem zufrieden. Mir fällt nichts negatives ein. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Johannes K. Versicherungsmakler Insurance ### "Die All-in-One Lösung für Bewertungen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2020 Während der Testphase wird man gut begleitet. Hat man den Mehrwert erst erkannt, muss man diese Software einfach nutzen. Pros Es können mehrere Unternehmen und Standorte überwacht werden. Die Analyse der Wörter in Bewertungen ist nicht nur spannend, sondern hilft uns auch bei der stetigen Optimierung unserer Dienstleistung. Cons Einige Bewertungsseiten fehlen aktuell noch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Marco H. Dipl. - Betriebswirt (FH) Financial Services ### "Tolles Produkt zu fairen Preisen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2020 Absolut weiterzuempfehlen! Pros Abfrage der Kundenzufriedenheit direkt auf unserer Homepage möglich. Ermittlung des NPS. Alle Bewertungen auf einen Blick. Schneller, unkomplizierter Support. Cons Bis jetzt sind mir keine Nachteile aufgefallen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Patrick K. Steuerberater Financial Services ### "Behält unsere Online Reputation im Blick und generiert echte Bewertungen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2020 Obwohl die Software noch recht jung ist, scheint uns alles extrem gut durchdacht. Die Software ist nicht überladen, wirkt aufgeräumt und hält was sie verspricht. Von uns eine klare Empfehlung! Pros Uns haben besonders die einfache Einrichtung und die Möglichkeit unaufdringlich an Bewertungen zu gelangen überzeugt. Erste Auswertungen sind bereits nach wenigen Minuten verfügbar und bei neuen Bewertungen erhalten wir eine E-Mail. Kampagnen können auch mit einem QR-Code zugänglich gemacht werden und über das Benchmarking können wir direkt sehen, wie unsere Wettbewerber abschneiden. Cons Zusätzliche Kosten zur Auswertung von Wettbewerbern. Ansonsten sind wir rundum zufrieden und froh uns für Retamo entschieden zu haben. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2021 Herzlichen Dank fur die tolle Bewertung. Wir freuen uns, dass Sie mit an Bord sind und wunschen weiterhin ganz viel Erfolg. [View all Reviews](https://www.capterra.com/p/213383/Retamo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.