Automated Integration

Total Service

4.5 / 5 3 reviews

Who Uses This Software?

Commercial & Residential HVACR, Plumbing, Overhead Door, Fire& Safety, Elevator Contractors, Medical


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Automated Integration
  • www.automatedintegration.com
  • Founded 1991
  • United States

About Total Service

COMMERCIAL, INDUSTRIAL & Mech, Total Service Enterprise is an "All-in-One" integrated solution designed to streamline & 2X the PERFORMANCE of your Company. It's time to get real-time Job Costing and increase your Profitability. With the #1 Field Mobile app you will exceed Customer expectations & double your revenues & Profitability. Protect your Gross Profit Margin on your big ticket projects! Sell more PM Agreements with our integrated CUSTOM FORMS !! a Sales Reps Dream :-)


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Total Service Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Total Service Reviews Recently Reviewed!


Our company uses this software currently for all of our business functions.

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet.

Cons: Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced.

Use everyday for all aspects of the business. Customer Support is great.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support is great, they have great response time. Very easy to work with. Total service helped the company in every aspect.

Cons: New version does not run on certain servers. Need to update your servers before you can run their updated system. They no longer have updates for older versions.

A great service industry product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field.