Automated Integration

Total Service


3.5 / 5
4 reviews

Who Uses This Software?

Commercial & Residential HVACR, Plumbing, Overhead Door, Fire& Safety, Elevator Contractors, Medical


Average Ratings

4 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Automated Integration
  • www.automatedintegration.com
  • Founded 1991
  • United States

About Total Service

COMMERCIAL, INDUSTRIAL & Mech, Total Service Enterprise is an "All-in-One" integrated solution designed to streamline & 2X the PERFORMANCE of your Company. It's time to get real-time Job Costing and increase your Profitability. With the #1 Field Mobile app you will exceed Customer expectations & double your revenues & Profitability. Protect your Gross Profit Margin on your big ticket projects! Sell more PM Agreements with our integrated CUSTOM FORMS !! a Sales Reps Dream :-)


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Total Service Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Total Service Reviews Recently Reviewed!


Our company uses this software currently for all of our business functions.

Jun 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money

Pros: Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet.

Cons: Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced.

Use everyday for all aspects of the business. Customer Support is great.

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support is great, they have great response time. Very easy to work with. Total service helped the company in every aspect.

Cons: New version does not run on certain servers. Need to update your servers before you can run their updated system. They no longer have updates for older versions.

Disappointed

Sep 21, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Comments: I would not recommend this software for small businesses. Maybe a large business has the extra man-power to dedicate people to setting up and all the data entry required, but we are not a big business and this was very complicated and time consuming to set up. It felt like we were starting from scratch with this software when we've been in business for 8 years. I was not happy with how complicated everything was, from all the data entry to set up to the layout of the main menu and how complicated it was to find where to go to do certain task. We lost a lot of time and money with this software.

Pros: It could have had a lot of great features, but the set up was too complicated and it is not very user-friendly so we could not use the software.

Cons: Not good for small businesses. The set up is too complicated, time consuming & the system is not user-friendly.

A great service industry product

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field.