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Hospitality property management solution that helps businesses automate tasks, schedule maintenance, inspect rooms, and manage guests.
Provider
Amadeus
Located In
Spain
Foundation
1996
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Content Source: HotSOS
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Overall Rating:
Overall Rating:
HotSOS Reviews
Pros
This software is very user friendly and easy to install and operate. I would highly recommend this product.
I thought it was very organized, easy to use, and kept great records of every guest's stay for guest recovery.
An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market.
I like the layout and the overall functionality. It's a pretty easy system to learn.
Cons
I don’t like the fact you cannot view closed request made after it has been followed up & archived.
The system lags at times which makes the orders not accurate on timing.
Having to chance passwords every 90 days is a problem.
The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version.
"One and done "
Pros: What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate.
Cons: Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved.
"Grew into the DNA of our operations"
Overall: When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution
Pros: Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user)
Cons: Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working
"Falling Behind"
Overall: We are able to track the completion of work orders and automatically-assigned preventative maintenance.
Pros: The ability to create steps to accomplish a task like room inspection ensure the task was competed properly.
Cons: This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.
"An essential software for all hotel operations managers yet features are very compounded and not user friendly."
Pros: Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at.
Cons: The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly.
"Good but could be great"
Overall: As my title says. Good but could be great. The functionality should be there, its has all of the tools
Pros: Being able to track productivity of team members while supporting them thru the information that the system provides.
Cons: The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side.
