# Amadeus HotSOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amadeus HotSOS the right Maintenance Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213438/HotSOS/reviews --- Amadeus HotSOS 4.6 (22) [View alternatives](https://www.capterra.com/p/213438/HotSOS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Amadeus HotSOS Ease of use 4.4 Customer Service 4.5 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Cortney C. Front Desk Supervisor Hospitality Used the software for: 1-2 years ### "One and done " May 3, 2024 5.0 Pros What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate. Cons Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved. Review Source KC Kurt C. Head of Technology Used the software for: 2+ years ### "Grew into the DNA of our operations" September 26, 2018 5.0 When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution Pros Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user) Cons Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working Review Source DG Dave G. General Manager Hospitality Used the software for: 2+ years ### "Falling Behind" January 7, 2021 2.0 We are able to track the completion of work orders and automatically-assigned preventative maintenance. Pros The ability to create steps to accomplish a task like room inspection ensure the task was competed properly. Cons This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated. Review Source AT Arthur T. Assistant Restaurant Manager Gambling & Casinos Used the software for: 2+ years ### "An essential software for all hotel operations managers yet features are very compounded and not user friendly." August 18, 2017 4.0 Pros Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at. Cons The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly. Review Source MD Mark D. Senior Director of Hotel Operations Hospitality Used the software for: 1-2 years ### "Good but could be great" March 26, 2020 4.0 As my title says. Good but could be great. The functionality should be there, its has all of the tools Pros Being able to track productivity of team members while supporting them thru the information that the system provides. Cons The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[FAMIS 360](https://www.capterra.com/p/129090/360Facility/) Reason for choosing Amadeus HotSOS Ease of end user Review Source SD Subhankar D. Director of Housekeeping Hospitality Used the software for: 2+ years ### "Hotsos makes your team more productive" September 12, 2022 5.0 Pros Integrates smoothly with opera. Chat functionality is great. Report and custom report options are fantastic. Cons Sometimes the interfaces breakdown between Opera and Hotsos. Review Source EF Eric F. General Manager Hospitality Used the software for: 2+ years ### "An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market" August 17, 2017 5.0 the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties. Pros Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion. Review Source BC Blair C. Front Desk Hospitality Used the software for: 2+ years ### "HotSOS recommended for all hotels!" November 22, 2017 5.0 Pros Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well. Cons It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols. Review Source NM Nick M. Catering & Convention Services Gambling & Casinos Used the software for: 2+ years ### "User friendly and straight-forward " August 4, 2017 5.0 Pros The great thing about having opera is being able to track and monitor actual issues and hold the team up to the same standards to track and monitor completion time and order. Cons The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version. Review Source HB Hersielyn B. Reservations Lead Hospitality Used the software for: 2+ years ### "Makes communication easier " December 15, 2017 5.0 Pros Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input. Cons The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean. Review Source MF Melissa F. Assistant Executive Hospitality Used the software for: 2+ years ### "HotSOS is great!" August 3, 2017 5.0 Pros The multi functional uses of the program. It communicates with our POS system great and we use it for multiple departments. It is a great tool if you use it well. Cons Sometimes the support team isn't the best at following up with any issues, however HotSOS will usually resolve itself. Review Source SM Sean M. Director of Sales Hospitality Used the software for: 6-12 months ### "LOVE This product!!" April 16, 2018 5.0 Pros HotSOS really made my maintenance operations experience much better. With work order generation being so easy and fluid, we were able to minimize radio traffic at our hotel and rely on the app on our smartphones for notifications. It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department. Cons None that I can think of, it was such breath of fresh air to have a service optimizer that we would have had to look for flaws, which we weren't, Review Source BL Brittney L. Administrative Assitant Hospitality Used the software for: 2+ years ### "Potential, but not there yet" August 3, 2017 3.0 Pros I like the layout and the overall functionality. It's a pretty easy system to learn. I think it has potential to be a good program. Cons The program is very slow, crashes, and can't pull up information like it's supposed to. Example, if I put in a ticket and close it, I cannot locate the ticket by requester like you should be able to. The only way to pull up a ticket is to input the order number, so if I lose the order number, I have to call support and they have to hunt for it. Also, searching for items has to be almost exact or it won't pull up. Review Source KR Kiara R. Reservations Agent Hospitality Used the software for: 2+ years ### "HOTSOS for Hotel" December 22, 2017 5.0 It's good for hotel communications. Specially with guest issues, concerns, and requests. Pros We use HOTSOS for work and It makes communication easier for department. If we have requests and issues we just make an order and it'll be done is no time :) Cons What I do not like about HOTSOS is if you don't have wifi, you can't receive anything since it requires wireless connection. Review Source GM Gillian M. Assistant Front Office Manager Hospitality Used the software for: 2+ years ### "Amazing Feature for Hotel Management!" August 4, 2017 5.0 Pros Easy, fast, reliable. Simple technology and easy for every user no matter what their skill level. Excellent tool for any hotel of any size! Cons Sometimes there are glitches, like any technology, but a simple restart and it usually back up and going. Review Source DS Daisy S. Front Desk Agent Hospitality Used the software for: Less than 6 months ### "Don’t get lost in the communication!" May 23, 2021 5.0 Overall, it is a great experience using HotSOS to ensure there is no miscommunication. Pros I love the organization of the program and ease of use. It’s very easy to communicate in a bigger hotel throughout different departments. Cons I don’t like the fact you cannot view closed request made after it has been followed up & archived. Review Source CV Chistina V. Reservations Agent Hospitality Used the software for: 6-12 months ### "Hot Sos Review " August 17, 2017 5.0 Pros I thought it was very organized, easy to use, and kept great records of every guest's stay for guest recovery. Review Source JS Johana S. Front Office Manager Hospitality Used the software for: 1-2 years ### "Great back up for Hospitality" August 7, 2017 4.0 Pros Its very practical and track able! You can track any guest request or investigate after a guest complaint Cons Not enough training. or Cust support. We should have more acces to customer service a more training to be able to apply all the tools and resources that hotsos provides. Review Source JH Jeff H. IT Manager Hospitality Used the software for: 1-2 years ### "HotSOS" September 6, 2018 5.0 Pros This software is very user friendly and easy to install and operate. I would highly recommend this product. Cons No cons regarding this product. This an excellent option for any business looking for this type of software. Review Source PE Perla E. Frpont Desk Agent Hospitality Used the software for: 1-2 years ### "Great" November 22, 2017 5.0 Pros Very easy to use, we use it for sending orders to our different internal departments in the Hotel. Would recommend to any hotel. Cons Having to chance passwords every 90 days is a problem. Consider to make it easy please. Other than that everything works fine. Review Source VF Vanessa F. Front Desk Hospitality Used the software for: 1-2 years ### "Easy to use" November 21, 2017 4.0 Pros This software is used at our hotel throughout all the departments and really helps prioritize things that need to get done. Cons Response time could use a little bit of work but it could be an issue with the signal on our devices. Review Source AL Amy L. Front Desk Hospitality Used the software for: Less than 6 months ### "Used this at my hotel for the deparments" December 15, 2017 5.0 Pros Easy to use easy to navigate and fast to send out a request so other people can see it in the hotel. Cons It sometimes doesn't work and the requests from both sides sometimes doesn't go through and the requests don't delete Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.