# Vet Hero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vet Hero Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/213471/Vet-Hero --- # Vet Hero Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vet Hero ## What is Vet Hero? VetHero seamlessly integrates with your practice management software to deliver efficiency at every point in your clients journey through the practice. From requesting their first appointment, to turning them into a long time advocate of your practice, VetHero automates the daily tasks that bog down your team. Solve for your worst bottlenecks, phone load issues, and time wasting tedious manual work by implementing our all-in-one solution for veterinary practice efficiency. ## What is Vet Hero used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vet Hero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.thevethero.com&name=Vet Hero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vet Hero 4.6 (10) VS. [4.6 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $99 Per Feature, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.6 (283) Value For Money 4.2 (10) Value For Money 4.6 (269) Customer Service 4.9 (10) Customer Service 4.7 (281) ## Vet Hero alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (92)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) [4.0 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130107/Covetrus-Pulse/) [View all alternatives](https://www.capterra.com/p/213471/Vet-Hero/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Management 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Appointment Scheduling 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Billing & Invoicing 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Payment Processing 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Telemedicine 2.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Meet with patients remotely Vet Hero 16 features Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Import and export data to and from software applications Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Accept, record, and reconcile financial transactions Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.2 (10) Free Trial Basic $99.00 Per Feature,Per Month Value for money 4.2 (10) 4.2 Based on 10 reviews ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.6 Based on 10 reviews Filter by rating 5(6) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Erin M. Hospital Administrator Veterinary ### "Great service, quick turnaround times, and quality product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 Our overall experience was great. I am only leaving because we are moving to a cloud based PIMS that duplicates the tasks that VetHero does for my clinic. They have been seriously great to work with and I will miss how responsive they have been to my clinic's needs. Pros The customer success specialist made the onboarding process easy. We utilized them mainly for their automated forms, which were very easy to use, create and edit. The website is also very easy to navigate. I loved the integration it had with my previous PIMS and allowed us to keep on top of changes to patient information, and helped us streamline our business and keep our forms compliant with legal requirements. Cons I wish that they had a whole practice management platform. The company was so easy to work with that I think given a few additional tools, they'd be able to handle everything a clinic would need for client communication, schedule, file management and customer billing. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Vet Hero created mobile friendly and web based forms that are much more convenient than printed forms that a client may or may not fill out completely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nicole S. Office Manager Veterinary ### "Love Vet Hero" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2022 LOVE LOVE LOVE. \[SENSITIVE CONTENT\] and his team have been SOOOO helpful. Some of the best customer service I've ever experienced. Love the software. Really don't have any complaints. Pros Super easy to learn and use. Helps minimize the staff's work by having an appointment confirmation and reminder system in place. Makes communicating with clients easy and convenient with the email and texting features. Love that is offers telemedicine options. Cons Because it is still being developed, the speed of the website slows down and has delays. Occasionally there are some kinks that pop up but the team always works them out. Reasons for choosing Vet Hero The features of Vet Hero better matched what our hospital needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2022 Thank you for the great review Nicole, we are so happy to hear your practice loves Vet Hero. JM Jeff M. Office Manager Veterinary ### "Simple to set up, easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 14, 2022 Saving time with more communication being through the computer instead of the phone is a life saver at the moment. The set up was very easy and every person I've dealt with at VetHero has been superb in their customer service. Pros The ability to communicate via text through the computer is a game changer. This makes client interactions much easier. Being able to send forms through text is also a huge improvement over sending email attachments. Cons Waiting for texting from non-clients to be available. I'm assured this is being addressed right now and should be resolved in the next few weeks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shane C. Practice Manager Veterinary ### "Good plate form but too expensive for the things that really you need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 18, 2021 The customer service outstanding Pros User friendly, integration seems good and easy Cons The ones you needed either you paid a seperte fee on top of the min base price or way to expensive fgor the entire thing Reasons for choosing Vet Hero na Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2022 Hi Shane, we're happy to hear Vet Hero has been able to help your practice. Vet Hero offers a la carte packaging, and in doing so we can build you a package that fits your budget and offers the features you want. You do not have to be on the all-in-one package if it doesn't fit your needs. We'll have a Vet Hero rep reach out to walk you through how we can best serve you. HM Hailey M. Receptionist Veterinary ### "VetHero for Reception" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 2, 2021 Overall good experience. Pros I love how you can tell easily which clients have confirmed their appointments and the real-time status of the appointment while the client is here. Cons Clients seem to complain about the frequency of reminder messages. They get multiple confirmation texts a day leading up to the appointment. There also does not seem to be an easy option to delete messages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2021 Hi Hailey, thank you for your feedback on VetHero. We are so glad to hear you are loving your reminders and appointment confirmations. If clients are asking for less frequent reminders we can easily accomplish this for you. Please reach out to your success representative so they can adjust your automation in Vet Hero. LB Lisa B. Practice Manager Veterinary ### "Great budding all in one system for veterinary clinics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 29, 2021 We are a BETA clinic since it is new to our PMS. The team working with us has been great. The system when it's all set works very well to meet our needs. We've been very pleased. Sales team needs to be more transparent. We were sold on all the items that actually weren't developed yet Pros This has a TON of features. It's very close to being the perfect all in one system. Texting, forms communication/syncing with our PMS. It is awesome the ability to customize things on our end whenever we want. Cons The forms are visually unappealing. In a day where we are touting modern medicine, blah forms ruin that image we are trying to sell. An app would also be nice too, clients want an easy function. Reasons for choosing Vet Hero VetHero was portrayed as having more things that we were looking for. Faster refresh time, more tools more customization Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2021 Hi Lisa, thank you for your feedback. We really appreciate you taking the time to leave us a review. Our team will be reaching out to get a little more information regarding what you'd like to see us add to make us "The" perfect all in one system for your practice. MB Madison B. Manager Veterinary ### "Great product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 23, 2021 Pros I love the paperless forms feature. I also like that the software updates frequently. Our previous software only updated about once per day, which got very frustrating for clients who received reminders for canceled appointments. Cons We are still in the testing phase, so I am unable to speak on the cons of this software currently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sarah S. Manager Veterinary ### "VetHero is truly a hero! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 Pros Its easy to use. Clients are able to see our real time schedule to make appointments. The reminder system is amazing, no more pesky post cards. Cons We don't really dislike anything, we are just awaiting the client portal to open. Where they can see their records and such! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2022 Thank you Sarah, we really appreciate your feedback and the kind words. ET Emma T. Manager Veterinary ### "Vet Hero is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 Pros The easy confirmations because it frees up so much time from having to call and confirm. Also enjoy the two way texting to contact clients. Cons Wish we were able to see in the messenger tab which phone numbers are being texted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Morgan G. Office Manager Veterinary ### "Vet Hero" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2021 So far so good. Customer service has been fantastic. Pros Very easy to navigate so far and the customer service is wonderful. Cons Nothing really , just still getting used to it and the habit to check daily. Reasons for choosing Vet Hero Great Customer Service and making the switch from Epet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/213471/Vet-Hero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)