# Vet Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vet Hero the right Veterinary solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213471/Vet-Hero/reviews --- Vet Hero 4.6 (10) [View alternatives](https://www.capterra.com/p/213471/Vet-Hero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 11th, 2026 # Reviews of Vet Hero Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erin M. Hospital Administrator Veterinary Used the software for: 2+ years ### "Great service, quick turnaround times, and quality product!" December 29, 2025 5.0 Our overall experience was great. I am only leaving because we are moving to a cloud based PIMS that duplicates the tasks that VetHero does for my clinic. They have been seriously great to work with and I will miss how responsive they have been to my clinic's needs. Pros The customer success specialist made the onboarding process easy. We utilized them mainly for their automated forms, which were very easy to use, create and edit. The website is also very easy to navigate. I loved the integration it had with my previous PIMS and allowed us to keep on top of changes to patient information, and helped us streamline our business and keep our forms compliant with legal requirements. Cons I wish that they had a whole practice management platform. The company was so easy to work with that I think given a few additional tools, they'd be able to handle everything a clinic would need for client communication, schedule, file management and customer billing. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Vet Hero created mobile friendly and web based forms that are much more convenient than printed forms that a client may or may not fill out completely. Review Source LB Lisa B. Practice Manager Veterinary Used the software for: Less than 6 months ### "Great budding all in one system for veterinary clinics" November 29, 2021 4.0 We are a BETA clinic since it is new to our PMS. The team working with us has been great. The system when it's all set works very well to meet our needs. We've been very pleased. Sales team needs to be more transparent. We were sold on all the items that actually weren't developed yet Pros This has a TON of features. It's very close to being the perfect all in one system. Texting, forms communication/syncing with our PMS. It is awesome the ability to customize things on our end whenever we want. Cons The forms are visually unappealing. In a day where we are touting modern medicine, blah forms ruin that image we are trying to sell. An app would also be nice too, clients want an easy function. Reason for choosing Vet Hero VetHero was portrayed as having more things that we were looking for. Faster refresh time, more tools more customization Review Source Response from Vet Hero December 1, 2021 Hi Lisa, thank you for your feedback. We really appreciate you taking the time to leave us a review. Our team will be reaching out to get a little more information regarding what you'd like to see us add to make us "The" perfect all in one system for your practice. HM Hailey M. Receptionist Veterinary Used the software for: Less than 6 months ### "VetHero for Reception" December 2, 2021 4.0 Overall good experience. Pros I love how you can tell easily which clients have confirmed their appointments and the real-time status of the appointment while the client is here. Cons Clients seem to complain about the frequency of reminder messages. They get multiple confirmation texts a day leading up to the appointment. There also does not seem to be an easy option to delete messages. Review Source Response from Vet Hero December 8, 2021 Hi Hailey, thank you for your feedback on VetHero. We are so glad to hear you are loving your reminders and appointment confirmations. If clients are asking for less frequent reminders we can easily accomplish this for you. Please reach out to your success representative so they can adjust your automation in Vet Hero. SS Sarah S. Manager Veterinary Used the software for: 6-12 months ### "VetHero is truly a hero! " November 23, 2021 5.0 Pros Its easy to use. Clients are able to see our real time schedule to make appointments. The reminder system is amazing, no more pesky post cards. Cons We don't really dislike anything, we are just awaiting the client portal to open. Where they can see their records and such! Review Source Response from Vet Hero April 15, 2022 Thank you Sarah, we really appreciate your feedback and the kind words. NS Nicole S. Office Manager Veterinary Used the software for: Less than 6 months ### "Love Vet Hero" April 13, 2022 5.0 LOVE LOVE LOVE. \[SENSITIVE CONTENT\] and his team have been SOOOO helpful. Some of the best customer service I've ever experienced. Love the software. Really don't have any complaints. Pros Super easy to learn and use. Helps minimize the staff's work by having an appointment confirmation and reminder system in place. Makes communicating with clients easy and convenient with the email and texting features. Love that is offers telemedicine options. Cons Because it is still being developed, the speed of the website slows down and has delays. Occasionally there are some kinks that pop up but the team always works them out. Reason for choosing Vet Hero The features of Vet Hero better matched what our hospital needed. Review Source Response from Vet Hero April 15, 2022 Thank you for the great review Nicole, we are so happy to hear your practice loves Vet Hero. MB Madison B. Manager Veterinary Used the software for: Less than 6 months ### "Great product" November 23, 2021 4.0 Pros I love the paperless forms feature. I also like that the software updates frequently. Our previous software only updated about once per day, which got very frustrating for clients who received reminders for canceled appointments. Cons We are still in the testing phase, so I am unable to speak on the cons of this software currently. Review Source ET Emma T. Manager Veterinary Used the software for: Less than 6 months ### "Vet Hero is Great!" November 23, 2021 5.0 Pros The easy confirmations because it frees up so much time from having to call and confirm. Also enjoy the two way texting to contact clients. Cons Wish we were able to see in the messenger tab which phone numbers are being texted. Review Source SC Shane C. Practice Manager Veterinary Used the software for: I used a free trial ### "Good plate form but too expensive for the things that really you need" December 18, 2021 5.0 The customer service outstanding Pros User friendly, integration seems good and easy Cons The ones you needed either you paid a seperte fee on top of the min base price or way to expensive fgor the entire thing Reason for choosing Vet Hero na Review Source Response from Vet Hero April 15, 2022 Hi Shane, we're happy to hear Vet Hero has been able to help your practice. Vet Hero offers a la carte packaging, and in doing so we can build you a package that fits your budget and offers the features you want. You do not have to be on the all-in-one package if it doesn't fit your needs. We'll have a Vet Hero rep reach out to walk you through how we can best serve you. JM Jeff M. Office Manager Veterinary Used the software for: Less than 6 months ### "Simple to set up, easy to use." January 14, 2022 5.0 Saving time with more communication being through the computer instead of the phone is a life saver at the moment. The set up was very easy and every person I've dealt with at VetHero has been superb in their customer service. Pros The ability to communicate via text through the computer is a game changer. This makes client interactions much easier. Being able to send forms through text is also a huge improvement over sending email attachments. Cons Waiting for texting from non-clients to be available. I'm assured this is being addressed right now and should be resolved in the next few weeks. Review Source MG Morgan G. Office Manager Veterinary Used the software for: Less than 6 months ### "Vet Hero" November 23, 2021 4.0 So far so good. Customer service has been fantastic. Pros Very easy to navigate so far and the customer service is wonderful. Cons Nothing really , just still getting used to it and the habit to check daily. Reason for choosing Vet Hero Great Customer Service and making the switch from Epet Review Source Similar Products Featured ## Related categories [Veterinary](https://www.capterra.com/veterinary-software/)