# Feed It Back Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Feed It Back Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/213501/Feed-It-Back --- # Feed It Back Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Feed It Back ## What is Feed It Back? Know what customers think about you, everywhere, all the time. Set the standards you want to be known for. See what's working, fix what's not. Grow loyalty. www.feeditback.com ## What is Feed It Back used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 81 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Feed It Back?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.feeditback.com&name=Feed It Back) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Feed It Back 4.9 (81) VS. [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (81) Ease Of Use 4.7 (1,201) Value For Money 4.8 (70) Value For Money 4.5 (832) Customer Service 5.0 (80) Customer Service 4.6 (837) ## Feed It Back alternatives [5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (182)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month [Learn More](https://www.capterra.com/p/177794/rater8/) [View all alternatives](https://www.capterra.com/p/213501/Feed-It-Back/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Response Management 4.8 (46) 45.65% of 46 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 4.9 (45) 46.67% of 45 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Reporting/Analytics 4.7 (39) 48.72% of 39 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 4.6 (24) 41.67% of 24 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Customer Experience Management 4.9 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Engagement Tracking 4.8 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Feed It Back 14 features Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports Tracks metrics that provide insight into how a user interacts with any interface or product View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Features 4.7 (81) 4.7 Based on 81 reviews ## Pricing Value for money 4.8 (70) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.8 (70) 4.8 Based on 70 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Yext](https://www.capterra.com/p/140176/Yext/)[ Google One](https://www.capterra.com/p/253176/Google-One/)[ TOGGLE](https://www.capterra.com/p/200059/Toggle/)[ ResDiary](https://www.capterra.com/p/23375/ResDiary/) ## Support, customer service and training options Customer Service 5.0 (80) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (80) 5.0 Based on 80 reviews ## User reviews Overall rating 4.9 Based on 81 reviews Filter by rating 5(72) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RT Reece T. customer care coordinator Hospitality ### "Great system & Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Overall the feed-it-back system has allowed my to have a greater impact in the business, allowing me to share both positive and improvement points directly with the teams across the UK. I love that we have a dedicated manager to contact for any questions or concerns. We have regular catch up calls which is always interesting as is gives us the time to go through points that need to be looked into. Pros i love that feed it back helps me keep connected with all of our customers across the UK, it gives me the power to have a great impact with our customers and build relationships and keep track of progress. having \[sensitive content hidden\] on hand for support is always great, she gets back to me ASAP with any updates and is a pleasure to speak with! Cons N/A its a great system, at this moment i do not have any cons! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bryan S. Marketing Manager Hospitality ### "Great customer insight / feedback platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 2, 2024 Pros Being able to see customers' comments, reviews, and feedback from a variety of different platforms, all in one place. Great analytics and reports - especially the new Reports Centre. Our account manager, \[sensitive content hidden\], is also extremely helpful and always super quick to support and action any requests. It's a pleasure working with her. She helped me test new surveys, which drove a considerable increase of survey responses and NPS score. Cons For a while survey types & templates was a little confusing as our whole survey set-up wasn't the best, however after a couple of calls with our account manager it all made sense. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Norbert T. Workplace Experience Manager Telecommunications ### "Great feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2024 Pros Ease of use and customer service team as they have been super helpful with all of our requests. Cons Dashboard can't be tailored the way would like it too. Alternatives considered [HGEM](https://www.capterra.com/p/10003064/HGEM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW ben w. Managing Director Hospitality ### "Loving feedback!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 29, 2023 A great experience working with \[sensitive content hidden\] and the team, easy to use platform that provides invaluable information for the team to improve the business! Pros I love a Monday morning email that gives me a snapshot of the weekend service! Cons I\`m happy with feed it back and don\`t really find any negatives - i like what it does Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HJ Hannah J. Marketing Director Hospitality ### "Feed it Back review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros Depth of data available to understand our customers and help drive strategic business decisions. Cons Very few cons but when multi-brand would be helpful to have on one dashboard that can be toggled between the two versus having to set up two separate accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ID Izzie D. Marketing Manager Restaurants ### "Fantastic customer insights + account management support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2023 Our feedback system excels in delivering detailed customer insights and streamlined case resolution. With \[sensitive content hidden\] as our dedicated account manager, we are always supported and are able to prepare all the surveys needed to understand key KPI's throughout the company. The system provides clear menu insights, industry expertise, and robust reporting tools, making it a vital resource for informed decision-making. Pros The granularity of data, ease to respond to cases, account manager support, menu insights, industry knowledge, reporting, topic areas Cons Some of the filters don't work correctly, it can be difficult to search for cases and snippets can be slow to update Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joel M. Sales and Marketing Director Hospitality ### "Roxy Leisure Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2023 Pros I like how it is angled fully at us in Hospitality and especially how we can benchmark ourselves against our competitors Cons Nothing to say in this box. Alternatives considered [Yumpingo](https://www.capterra.com/p/207592/https-www-yumpingo-com/) Reasons for choosing Feed It Back It was geared towards our style of hospitality better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IS Ionut S. Area Manager Hospitality ### "Great insights and great help to drive performance and improvement " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2023 Great experience with the platform. The people I have dealt with were great from setting up to support and additional reports needed to our account manager and general communication. I highly recommed it to businesses that intend to really understand how they are doing compared to the customer journey is for their business. FIB can easily give you great insights. You do need to drive the volume, as they really quality comes from also having a big enough sample size. But that problem can be easily solved as there are multiple ways to do exactly that. Pros I really enjoy the simplicity of the platform and ease of use and also the customizable reports. Seeing data the way you want to see it is very helpful and makes it easy to track Cons No real issues observed with the platform so far. Reasons for choosing Feed It Back We wanted high volume quality data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 29, 2023 Thanks for such lovely feedback Ionut, it's brilliant to see how much you're enjoying the platform. I mean it shouldn't be in any doubt considering you encouraged the Australian estate to implement us too, still great to hear/see though :) We've passed your feedback on to the entire team and they were all thrilled, especially Zoe. We're looking forward to continuing the great work we're doing together. LL Lee L. Commercial Analyst Hospitality ### "Feeditback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2023 Pros Easy to get up and running - minimal set up requirements if no integrations.Simple to manage, use and navigate the client dashboard.Client support team provide good service and are accommodating of requests for further info/insight.Feeditback seem to constantly look to improve the product and service that they offer.Monthly insight report on business performance vs industry is invaluable. Cons from an analysis/insight stand point, nothing stands out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2023 Hi Lee, Thank you ever so much for your lovely, concise feedback on your experience with us over the past few years. We've thoroughly enjoyed working with you and the team at Almond Family Pubs. It's great to see that the constant upgrades we're making to the system are being enjoyed by our clients, and that we're delivering 5\* service. HS Hattie S. Marketing Manager Food & Beverages ### "An incredible system and wonderful team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 We're still very new to Feed it Back, but our store teams have been engaged with it from the get-go. Onboarding was an absolute breeze thanks to \[sensitive content hidden\], and setup is beauuuutifully organised and so well thought-out - \[sensitive content hidden\] covered all bases, was so friendly and helpful, and has just been a star getting us live! Pros Convenient and easy to use, saves looooads of time responding to reviews, neatly collates info with loads of flexibility in looking at data across brand and in individual sites, highlights actionable points and allows for collaboration across depts to make sure customer experience is managed to the same standards in our digital and physical spaces. Cons Only that it would be great to integrate with TrustPilot and DesignMyNight to pull those reviews through to the 'respond' section too, but the vast vast majority of our reviews come through the platforms that are covered anyway! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2023 Hey Hattie, thanks for your lovely feedback. We've shared it with Emily and she's thrilled, she said she loves you too!!! (We're not supposed to have favourites but I get the feeling you may be one of hers 😁) It's great to hear how much you and the team enjoying the system though. We'd love to be able to respond to TrustPilot and DMN reviews within our platform so please ask your Account manager at both companies to open up their API access to do so and we'll get straight on the case with scoping the work out. [View all Reviews](https://www.capterra.com/p/213501/Feed-It-Back/reviews/) Popular comparisons [Trustpilot vs Feed It Back](https://www.capterra.com/compare/169618-213501/Trustpilot-vs-Feed-It-Back)[rater8 vs Feed It Back](https://www.capterra.com/compare/177794-213501/rater8-vs-Feed-It-Back) [Birdeye vs Feed It Back](https://www.capterra.com/compare/152997-213501/BirdEye-vs-Feed-It-Back)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)