# Page 3 | Feed It Back Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Feed It Back the right Reputation Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213501/Feed-It-Back/reviews --- Feed It Back 4.9 (81) [View alternatives](https://www.capterra.com/p/213501/Feed-It-Back/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Feed It Back ## Showing most helpful reviews Showing 51-75 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lee S. Central Operations Manager Hospitality Used the software for: 6-12 months ### "Feed It Back Platform Review - Hospitality " October 25, 2022 5.0 Pros Great live data for reviews and feedback generated from each of the public platforms. Cons As a multi branded business the use of multiple logins to access each of the brands can be a laborious process to access the reviews. Review Source Response from Feed It Back November 3, 2022 Thanks for your lovely feedback Lee, it's great to see you have rated us at 5\* for overall quality and customer service. In terms of your other comments, we really appreciate you sharing this, and as I am sure you are aware this is something that will be remedied in the new year ���� HS Hattie S. Marketing Manager Food & Beverages Used the software for: Less than 6 months ### "An incredible system and wonderful team!" July 26, 2023 5.0 We're still very new to Feed it Back, but our store teams have been engaged with it from the get-go. Onboarding was an absolute breeze thanks to \[sensitive content hidden\], and setup is beauuuutifully organised and so well thought-out - \[sensitive content hidden\] covered all bases, was so friendly and helpful, and has just been a star getting us live! Pros Convenient and easy to use, saves looooads of time responding to reviews, neatly collates info with loads of flexibility in looking at data across brand and in individual sites, highlights actionable points and allows for collaboration across depts to make sure customer experience is managed to the same standards in our digital and physical spaces. Cons Only that it would be great to integrate with TrustPilot and DesignMyNight to pull those reviews through to the 'respond' section too, but the vast vast majority of our reviews come through the platforms that are covered anyway! Review Source Response from Feed It Back August 2, 2023 Hey Hattie, thanks for your lovely feedback. We've shared it with Emily and she's thrilled, she said she loves you too!!! (We're not supposed to have favourites but I get the feeling you may be one of hers 😁) It's great to hear how much you and the team enjoying the system though. We'd love to be able to respond to TrustPilot and DMN reviews within our platform so please ask your Account manager at both companies to open up their API access to do so and we'll get straight on the case with scoping the work out. JW James W. Customer Insights Manager Hospitality Used the software for: 1-2 years ### "Feed It Back" November 3, 2022 5.0 The platform allows me to gather a high level of intelligence about our business, but if there any gaps then the Customer Service team are always quick to respond and help. Pros Quick, easy to understand overview of our customer's experience as a whole. Clear and concise for our teams to manage their feedback and contact guests where required. Cons Automated trend data on more metrics would be beneficial (i.e. negative topic tags and dish performance). Review Source Response from Feed It Back November 14, 2022 We love seeing 5\* reviews like this - thank you James. We'd also like to thank you for all your input in the refresh of our Analyse project set for release in 2023. We hope these changes will enable you to pull out the required trend data and more! FF Francesco F. Group Operations Director Hospitality Used the software for: 1-2 years ### "Excellent Tool" November 3, 2022 5.0 excellent Pros I love that we can capture real guest feedback and are able to deep dive into the detail. We can then constantly look for ways to improve guest experience and performance. Cons Would be great to integrate with our EPOS so that Dishes would automatically appear in the guest survey. Review Source Response from Feed It Back November 14, 2022 Francesco, what amazing feedback - We're absolutely thrilled to hear how much you've enjoyed using the system to date, and how it is helping the business. I've just reached out to Adam at TLC to discuss the next layer of the integration to help consume the EPoS data to further personalise these guest surveys. We'll keep you posted. ME Meg E. Commercial Director UK Hospitality Used the software for: 2+ years ### "'Ready to go' pulse software" April 28, 2023 5.0 \[sensitive content hidden\] Pros Multiple integrations, one inbox and absolutely knock out account management from \[sensitive content hidden\] - solutions orientated (EVERY time) and with the most extraordinary can-do attitude. Total pleasure. Cons That machines are getting closer and closer .. but tech can only go so far, so it needs to be considered alongside other data points. Review Source Response from Feed It Back May 11, 2023 Thanks for the lovely feedback Meg. It's great to hear that both the product and Emily's customer service are delivering for you and the team. SR Steven R. Marketing Manager Hospitality Used the software for: 2+ years ### "Tasty x FIB" February 12, 2021 5.0 We're currently using Feed It Back to focus on and improve our takeaway and delivery service during the pandemic and to ensure that we remain competitive once restrictions ease. FIB has allowed us to setup a comprehensive Mystery Diner and takeaway specific survey to gain valuable insight into this area. Pros Easy to use dashboard for restaurants teams, ops and central support providing invaluable insight into our day to day operation and helping us improve our offering across the business. Reporting is clear and concise with flexibility for us to change metrics where areas need improvement. Cons Nothing that I think could be improved at the moment Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Review Source KB Kelly B. Head of Marketing Restaurants Used the software for: 1-2 years ### "Feed It Back Oakman " November 18, 2022 4.0 Strong account management. Great communication and ease of usage. Pros It has helped focus our business and align on our KPIS. We use this to make operational changes as well as product changes. Cons Nothing to mention. Overall the product has proved successful to the business. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/) Reason for choosing Feed It Back Account management. Relationship and strong recommendation. Review Source Response from Feed It Back November 28, 2022 Thank you ever so much for your lovely review Kelly. It's great to hear how much you've enjoyed using our platform, and how it has helped the business. SB Samantha B. Customer Insights Analyst Retail Used the software for: Less than 6 months ### "Veteran data analyser, New User starting out with Feed It Back" November 7, 2022 5.0 Good Pros Caroline has been extremely helpful in training and supporting me. I have found many features beneficial but, in my infancy and looking forward to gaining more insights.I have used other applications and so far Feed it Back has been great, lots of data to crunch.Impressed with the weekly and monthly reports and accompanying insights review. Cons Trend analysis data required along with a line chart, line chart useful for quick visual but does not give enough.Access to Power BI to build individual reports using simple data sets. Reason for choosing Feed It Back Was already in place when I started my role. Review Source Response from Feed It Back November 14, 2022 Hi Samantha, thank you for your lovely feedback - it's great to hear such positive feedback about our platform from a veteran data analyser like yourself :) As you are aware, we are currently working on the PowerBI project for you AND we have the big upgrade to analyse taking place over the coming months, so even though you are very happy now, we expect you to be thrilled in the near future. VP Vicki P. Head of Marketing Hospitality Used the software for: 6-12 months ### "Elevating the customer experience" August 23, 2022 5.0 Great software and great people - the perfect combination! Pros With 85 million customers a year stopping with us, we wanted to introduce a system that could gather data to help us better understand our customers and give us actionable information to help elevate our customer experience. Feed It Back provides us with the tool that we need to drill into the data and integrates with our existing CRM database which is even better. Cons There are no real cons, the only thing I would like to see introduced would be the ability to have multiple Google listings reporting into one branch. Review Source Response from Feed It Back September 22, 2022 Wow, what lovely feedback Vicki - thank you ever so much for taking the time out to review us. We absolutely love supporting you on your mission to elevate your customer experience. Thanks for your comments on the multiple google listings for one branch too, I have emailed you separately with an option that could work :) SD Sofia D. Area Manager Hospitality Used the software for: 6-12 months ### "Great platform" November 10, 2022 5.0 Pros The platform is very user friendly and the team are always on hand to help and check in regularly to see what more they can do. Regular training sessions and great insights. Cons i'd like integration with Fourth but otherwise no complaints Review Source Response from Feed It Back November 15, 2022 Thanks for the lovely feedback Sofia, we love working with you and the team! DG David G. Chief Operating Officer Hospitality Used the software for: 2+ years ### "Could not wait to get it LIVE" December 16, 2020 5.0 Excellent from start to Launch Pros Simple to use Clear Dashboard adaptability for personalisation is good Cons more options needed for personalisation Alternatives considered [Yumpingo](https://www.capterra.com/p/207592/https-www-yumpingo-com/) Reason for choosing Feed It Back Much Better customer and user interface Review Source Response from Feed It Back January 6, 2021 Thanks for the great review David! Its always been a pleasure working with you. And very beneficial having someone so hands on in the day to day operations of the business work with us to ensure you and your teams get the best out of our system. Many thanks, Team Feed It Back NM Naomi M. Sales & Marketing Manager Hospitality Used the software for: Less than 6 months ### "Feed It Back Review" December 17, 2020 4.0 It's been great and \[SENSITIVE CONTENT HIDDEN\] has been a huge help with setting up and teaching me how to use the programme! Any issues and he's a phone call away. Pros It's great to have all reviews and feedback across different platforms (google business, FB,FIB) all on one page. You can respond using FIB which is very efficient. FIB have also made it very easy to respond customers with their range of draft emails, which you can easily amend. It's also great to see if the customers has opened your email. Cons It would be helpful to see if somebody has already responded to the reviews as sometimes GM's respond directly via Google Business or FB. With COVID our reviews and NPS score decreased due to reasons we couldn't control e.g complaints regarding social distancing/prices of our cocktails (no discounts) Review Source Response from Feed It Back January 6, 2021 Hi Naomi, Thank you for the review! Its great to hear the use of our case management system is hugely beneficial. Our development team are working hard on this as we speak to make this segment of our system even easier, more customisable by user and more mobile friendly for the teams on the road. This should tick even more boxes for you from April onwards!! Hopefully the Benchmarking data we can support with has helped you see the effect Covid has also had on other business in the sector. If you have any queries on this, please just get in touch. Best wishes, Team Feed It Back MT Matthew T. Area Manager Hospitality Used the software for: 2+ years ### "GMs meeitng" March 9, 2023 5.0 Generally great Pros The ease of use, and quality of data it provides Cons can be a bit slow at times, especially when changing dates Review Source Response from Feed It Back March 13, 2023 Hi Matthew, Thank you ever so much for your lovely review on Feed It Back. We're delighted to hear that you find it easy to use and are getting a lot of quality data. GD Gemma D. People and Performance Manager Hospitality Used the software for: 6-12 months ### "Thanks FIB!" December 16, 2020 5.0 Positive. It has helped us to manage our feedback data in a cohesive way, responding to guests has become exponentially easier and the team at Feed It Back have been very helpful. Pros User Friendly, collates information for us where previously we manually collated on a spreadsheet which is cumbersome and labour intensive. Support from the team at Feed It Back has been great, our representative \[SENSITIVE CONTENT HIDDEN\] has been a real asset and has been on hand throughout a very challenging time to help us whenever we've needed. Response rate from FIB has been fantastic. Cons None- we're happy with the system and with the service we've received. Review Source Response from Feed It Back January 6, 2021 Its great to hear how pleased you are with the system and service Gemma, thank you! We look forward to working with you further and hopefully enjoying a cocktail and delicious burger with you and the team soon upon re-opening! Best, Team Feed It Back HM Holly M. Marketing Manager Hospitality Used the software for: 1-2 years ### "Faultless" December 11, 2020 5.0 Pros From the very start the team at FIB have been so incredibly helpful and have made the whole process and implementation of this product so easy. They take the time to teach you everything you need to know about the software, and are always on call to help if and when needed. I cannot fault a single aspect of the software itself or the team at FIB. Cons At the moment, and I am a year in to using FIB now, I cannot fault anything, and there is nothing I don't like. Review Source Response from Feed It Back January 6, 2021 Thank you for the 5\* review Holly! Its been fantastic working with you and the team the past year and we cant wait to see what 2021 has in store for your fantastic sites. Best wishes, Team Feed It Back KE Kate E. Marketing Manager Hospitality Used the software for: 1-2 years ### "Professional and functional " December 16, 2020 5.0 Before we started using Feed it Back, replying to reviews was a nearly full time job. Now, I am able to quickly see all feedback in one place and I can asses this feedback easily to see where were are excelling or falling down. Pros Product is easy to use and is customisable to our companies needs. The support team is efficient, helpful and are lovely people. Cons I don't find anything wrong with this product, I am more than happy with all aspects Review Source Response from Feed It Back January 22, 2021 Thank you for the great review Kate. So pleased to see we have saved valuable time with our case management tool. You will love the new inbox coming in April even more! We look forward to working with you further throughout the year. Best, Team Feed It Back RM Rossi M. Digital Marketing Manager Hospitality Used the software for: 1-2 years ### "Valuable insight at an actionable level" December 16, 2020 4.0 Pros The flexibility of the questions and the detail achieved in the drill down gives valuable insight which can be used to identify problems easily and quickly. Cons It does take time to use the software. You will need resource to manage and look over the details to make sure it is used effectively. Review Source Response from Feed It Back January 22, 2021 Hi Rossi, Thank you so much for the review! Hopefully our new inbox 'customer communication tool' coming in April will make the system even easier for the team. And please don't hesitate to ask us for any particular insights you would like pulled out of the system. Paul in our Insights team is always happy to deliver something new! Best, Team Feed It Back PE Philip E. Head of Operations Hospitality Used the software for: Less than 6 months ### "Review" March 31, 2023 5.0 Hugely positive - actively sought to understand our business and delivered an excellent solution seamlessly. On-boarding and post-live support have been truly excellent Pros Ease of use and ability to engage all levels of the business to understand insight - to celebrate team, identify opportunities, and see where to take action based on trend Cons Ability to drill further into KPIs (e.g. Value) - however this has been well supported & resolved by Client Support Review Source Response from Feed It Back April 4, 2023 Hi Phil, thanks for your lovely detailed feedback. It's great to see all of the positives and benefits you have found with the system and to hear that you are getting great support from our client support team with drilling further into your KPI's etc. MV Msrc V. Head of Operations Hospitality Used the software for: 6-12 months ### "A powerful customer survey system that provides valuable insights" May 16, 2023 5.0 Pros The dashboard summarising all the feedback from all platforms is key to the usability for all type of roles in our business. Cons Perhaps the detail on the league tanles could ve improve to ease fata research per location. Review Source Response from Feed It Back May 18, 2023 Thanks for your lovely review Marc, it is greatly appreciated. It's great to see how much you and the team are enjoying the platform. We are always making improvements to the platform and you can expect to see further updates to the reporting and league tables in the coming months :) HB Hayden B. ops Hospitality Used the software for: 6-12 months ### "Feed it back feed back " September 14, 2022 5.0 the customer service and follow up service is second to none Pros simple easy to use. Great feedback and easy to review Cons I have not come across any yet... I can't see there being any issues Switched from [Reputation](https://www.capterra.com/p/167624/Reputation-com/) customer service and the slick sales team Review Source Response from Feed It Back September 21, 2022 Hayden, what a lovely piece of feedback - thank you ever so much. We love hearing how much our partners are enjoying the platform, especially when it comes to praising the product AND the follow-up service. We're loving working with you too, especially when we come to site and try those delicious Monkey Fingers! NFM Nicole Fabienne M. Marketing Manager Hospitality Used the software for: 6-12 months ### "Does what it says on the tin... and much much more!" November 30, 2020 5.0 Pros Collates all of your reviews wherever they may be posted into one singular place, ensuring that anything and everything can be tracked and replied to. The reporting is fantastic and means a lot less time spent collating figures from everywhere. The fact that all members of the team can have access to the software and is simple and easy to use. \[SENSITIVE CONTENT HIDDEN\] is always on hand for any questions or queries. Cons That Deliveroo won't integrate with Feed it back Review Source Response from Feed It Back December 9, 2020 Hi Nicole, thank you so much for your great feedback. It has been a pleasure rolling the system out with you and the team and to see you continue to expand the brand in a challenging 2020. All the best, Team Feed It Back HJ Hannah J. Marketing Director Hospitality Used the software for: 2+ years ### "Feed it Back review " November 29, 2023 5.0 Pros Depth of data available to understand our customers and help drive strategic business decisions. Cons Very few cons but when multi-brand would be helpful to have on one dashboard that can be toggled between the two versus having to set up two separate accounts. Review Source EM Erica M. Director of Food Restaurants Used the software for: 1-2 years ### "Invaluable tool " March 2, 2023 5.0 Pros The weekly reports prepared by Feed it Back are invaluable for our guiding our business to improve customer experience. The account management provides excellent and efficient support and the platform is intuitive to navigate and work with. Cons Not applicable - we are happy with the software and any builds have been developed or at least considered by the development team. Review Source Response from Feed It Back March 13, 2023 Erica, Vicky and the team are absolutely thrilled to see this feedback - thank you for sharing your experience on Feed It Back over the past couple of years, it's been a pleasure supporting you and the Leon team. SH Steph H. People Business Partner Hospitality Used the software for: Less than 6 months ### "Great platform, excellent team" May 29, 2022 5.0 Fantastic! Pros It's super easy to use. Has a great user interface, provides valuable reporting and analytic functions. Support team are fantastic and really go the extra mile. Cons I use this software for internal engagement so there is room for additional features that enable the product adapted for use internal rather than just with guests. That being said, they are really open to feedback and work to get necessary updates pushed through quickly. Review Source Response from Feed It Back May 30, 2022 Hi Steph, thanks for your lovely feedback on how you're using Feed It Back to drive employee engagement across the business. It's great to hear that you're finding the platform useful and the team supportive :) JS Jordanne S. Operations manager Hospitality Used the software for: 6-12 months ### "Buzzworks review" December 10, 2020 5.0 Pros Ability to see at a glance the performance of each venue and the metrics are a great measure for how the team are delivering Cons Anything i feel needs changed or adapted we have had the support to adjust Reason for choosing Feed It Back Pulling all information together, ability to integrate with different products we use as a business or were considering Review Source Response from Feed It Back December 16, 2020 Hi Jordanne, Thanks so much for taking the time to leave us a review. Its been brilliant working with you and the fantastic Buzzworks venues! The team only wish we were closer for some visits. Best, Team Feed It Back Similar Products Featured