--- title: "Ackroo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ackroo Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/213549/Ackroo/" page_type: "product" language: "en" --- # Ackroo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ackroo ## What is Ackroo? Reward your customers & watch your revenue grow. Ackroo is your one-stop-shop for an all-in-one customer loyalty software solution. Businesses can manage their gift cards, loyalty, marketing, and payments within the same platform. Within a centralized platform, businesses can set up and track their loyalty program across multiple locations, have access to all reporting tools, and set up and run marketing campaigns to their loyalty customer base. ## What is Ackroo used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 81% Neutral 10% Negative 10% Starting price CA$35 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ackroo?[Manage this product listing](https://www.g2.com/products/ackroo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ackroo 4.2 (21) VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price CA$35 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (21) Ease Of Use 4.9 (258) Value For Money 4.0 (20) Value For Money 4.8 (244) Customer Service 4.2 (20) Customer Service 4.7 (254) ## Ackroo alternatives Highest Rated [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [TapMango](https://www.capterra.com/p/148733/TapMango/) [4.8 (186)](https://www.capterra.com/p/148733/TapMango/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148733/TapMango/) [EngagePackage](https://www.capterra.com/p/10017343/EngagePackage/) [0.0](https://www.capterra.com/p/10017343/EngagePackage/#reviews) Starting price $1749.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017343/EngagePackage/) [Giftbit](https://www.capterra.com/p/173343/Giftbit/) [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173343/Giftbit/) ## FAQs about Ackroo Overview ### Which roles and teams benefit most from Ackroo? Ackroo is most used by owners, general managers, and executives who oversee customer loyalty, gift card programs, and business performance. Finance and accounting teams use it to track transactions, reporting, and reconciliation, while service and operations staff rely on it to manage promotions, repeat visits, and smoother day-to-day customer engagement. Answer based on 21 reviews Overview ### What company size and industries is Ackroo built for? Ackroo is built for businesses of any size, but most reviewers are small businesses at 86%, with Automotive leading at 29%. It also serves Food & Beverages and Restaurants, each at 14%, with smaller shares from midsize businesses at 10% and enterprises at 5%, often for customer loyalty programs. Answer based on 21 reviews Features and Usability ### What are the key features of Ackroo? Ackroo offers payment processing and point of sale (POS) support, plus loyalty program tools such as gift card management, loyalty cards, rewards management, and membership management. It also includes CRM features, customer profiles, campaign management, email marketing, reporting and analytics, real-time data, and third-party integrations. Integrations ### Which third-party tools and platforms does Ackroo integrate with? Ackroo integrates with 7 third-party POS and commerce platforms: Clover, Hippos POS, Lightspeed, Maitre'D, Moduurn, Shopify POS, and Squirrel POS. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Ackroo offer? Ackroo provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Ackroo offer? Ackroo provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users describe customer service as generally excellent, but some note delayed post-implementation responses and routine questions that can take time to resolve through tickets or email, with a desire for faster direct contact on urgent issues. Answer based on 2 reviews ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Ackroo supports all three features that reviewers rate most highly: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat customer relationships, manage incentives more effectively, and connect loyalty efforts with other business systems, allowing teams to run more consistent retention programs and track customer value more clearly. Loyalty Program 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Gift Card Management 3.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Reporting/Analytics 4.1 (10) 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Ackroo 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.1 (21) 4.1 Based on 21 reviews ## Pricing Value for money 4.0 (20) Basic CA$35.00 Per Feature,Per Month Value for money 4.0 (20) 4.0 Based on 20 reviews ## Integrations [ Clover](https://www.capterra.com/p/226864/Clover/)[ Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[ Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[ Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[ Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/)[ Moduurn](https://www.capterra.com/p/200188/moduurn/)[ Hippos POS](https://www.capterra.com/p/182193/HIPPOS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20) 4.2 Based on 20 reviews ## User reviews Overall rating 4.2 Based on 21 reviews Filter by rating 5(12) 4(5) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent CB Catherine B. Owner Food & Beverages ### "Good option for gift cards" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 10, 2022 My overall experience with Ackroo has been great. Pros Ackroo is very user friendly and staff understands rapidly how to use it with our current POS. Cons The only thing I dislike is the monthly price that I find a little bit high because I do not do that many gift cards transactions per month. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Serena S. SM Retail ### "Gift Cards made possible" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 September 6, 2021 Good service Pros Its easy to set up and use. We did not have gift cards before Cons Its a bit costly if you dont use or sell many. A lot if fees involved for use, payment processing etc Reasons for choosing Ackroo No time to self manage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Connie L. Owner Cosmetics ### "I think we don’t have enough people to use this" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 30, 2021 Pros It is convenient for people to use it and the idea is very good Cons I can’t give any comments because we don’t have enough people to use it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Corey R. Dealership Systems Lead Automotive ### "Dilawri Group of Companies QC" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 30, 2021 Pros Capacity to target specific customers based on their accumulated rewards Cons The thing I like the least about the software is nothing. All the aspects that we use are more than adequate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Amanda M. Payroll Entertainment ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2021 Pros It is very easy to use, fast and accurate. Customer service has always been helpful Cons No issues with the software at all, it has been a seamless process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kevin C. GM Sports ### "Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 26, 2021 Overall, Ackroo does the job to manage our loyalty cards. Difficult to set up as we had to bounce between the payment reader rep and the ackroo rep, then the install process per machine. Pros Ackroo manages our loyalty card program accurately. It is a manual system, at least from our portion. Cons I would like to see it integrate with our software - so we do not have to manually enter every transaction Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TN Tom N. GM Entertainment ### "Very happy customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2021 I would recommend to anyone. I use them at 4 business I own. Pros The ease of setup and training was amazing Cons Not much honestly. They were great and easy to work with. Switched from [Elavon](https://www.capterra.com/p/183057/Elavon/) Pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Micah G. Software Engineer Computer Software ### "Lacks Critical Ease of Integration with Wordpress/WooCommerce" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 23, 2021 They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient. Pros That it has an API and ability to export reports Cons Lacks necessary plugins for Wordpress/WooCommerce for ability apply Gift Cards to WooCommerces product purchases! Reasons for choosing Ackroo I was not part of the decision process but would have strongly advised against choosing Achroo do to it's lack on online integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jeremy K. Owner Food & Beverages ### "Great system! Complex customer interface..." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2021 The customer service is excellent to work with, and the system is very functional! Pros It’s really easy to use, track and manage the card system. Reports are simple and the cards work excellent! Cons A customer using the gift card needs to be walked through a series of prompts and buttons to use their gift card - this shouldn’t be so complicated. Reasons for choosing Ackroo The integration with clover and the ease of setup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Alex T. Owner Restaurants ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2021 Simple to use their products. Pros Simple to use and integrates with my current software. Was easy to upload liability reports when switching over. Cons The iOS app doesn’t always work with processing gift cards. Alternatives considered [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) Reasons for choosing Ackroo Ackroo came highly recommended by our payment processor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/213549/Ackroo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.