# Ackroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Ackroo the right Customer Loyalty solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/213549/Ackroo/reviews

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Ackroo

4.2 (21)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Reviews of Ackroo

Ease of use

4.1

Customer Service

4.2

## Pros and Cons in Reviews

AG

Audrey G

Owner of an Automotive Service/Maintenance ShopAutomotive, 2 - 10 employeesUsed the software for: More than 2 years.

“Our company - Audrey's Auto Repair - has found that using the Loyalty Reward Card & Gift Card programs together, it has greatly increased our client loyalty to our shop, which has had a positive impact on our return of investment.“

August 18, 2021

MG

Micah G

Software EngineerComputer Software, 2 - 10 employeesUsed the software for: More than 2 years.

“They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient.“

August 23, 2021

MS

Matthew S

CFOConstruction, 201 - 500 employeesUsed the software for: 6-12 months.

“The training resources allowed us to easily deploy the program to our employees with minimal assistance from the accounting department.“

August 18, 2021

KC

Kevin C

GMSports, 11 - 50 employeesUsed the software for: More than 2 years.

“Difficult to set up as we had to bounce between the payment reader rep and the ackroo rep, then the install process per machine.“

August 26, 2021

CB

Catherine B

OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months.

“Ackroo is very user friendly and staff understands rapidly how to use it with our current POS.“

July 10, 2022

JK

Jeremy K

Owner Food & Beverages, 11 - 50 employeesUsed the software for: 6-12 months.

“The customer service is excellent to work with, and the system is very functional!“

August 23, 2021

## Showing most helpful reviews

Showing 1-21 of 21 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AT

Alex T.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Great!"

August 23, 2021

5.0

Simple to use their products.

Pros

Simple to use and integrates with my current software. Was easy to upload liability reports when switching over.

Cons

The iOS app doesn’t always work with processing gift cards.

Alternatives considered

[PAYD](https://www.capterra.com/p/203175/PAYD/)

Reason for choosing Ackroo

Ackroo came highly recommended by our payment processor.

Review Source

AG

Audrey G.  
Owner of an Automotive Service/Maintenance Shop  
Automotive  
Used the software for: 2+ years

### "Ackroo is a Great company overall!"

August 18, 2021

5.0

The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They are the real deal and care about helping their clients get the ultimate experience!

Pros

Our company - Audrey's Auto Repair - has found that using the Loyalty Reward Card & Gift Card programs together, it has greatly increased our client loyalty to our shop, which has had a positive impact on our return of investment.

Cons

I have not found anything in the program that I would change.

Reason for choosing Ackroo

The prices were fair and the Ackroo team was great to answer all my questions about everything in the program.

Review Source

MG

Micah G.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Lacks Critical Ease of Integration with Wordpress/WooCommerce"

August 23, 2021

2.0

They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient.

Pros

That it has an API and ability to export reports

Cons

Lacks necessary plugins for Wordpress/WooCommerce for ability apply Gift Cards to WooCommerces product purchases!

Reason for choosing Ackroo

I was not part of the decision process but would have strongly advised against choosing Achroo do to it's lack on online integration.

Review Source

SK

Saddy K.  
owner/manager  
Hospitality  
Used the software for: 2+ years

### "Great gift card system fro our Restaurant"

August 17, 2021

5.0

Ackroo is oour Gift Card system. It runs a system that works has 1000's of gift cares with 10's of 1000s of dollars.

Pros

Easy to use. Very Reliable. Great analytics

Cons

Integrates with our POS system but sometimes there are glitches with gift cards. Communication errors. Probably less than 1% of the time though.

Review Source

DF

Deborah F.  
Controller  
Automotive  
Used the software for: 2+ years

### "Ackroo"

August 17, 2021

5.0

We use Ackroo as a promotional item for vehicle sales, as a way to maintain a customers business by getting the opportunity to provide a service after we have made a mistake.

Pros

The software is simple and easy to teach to users.

Cons

Would be great if it integrated with our dealer management system.

Review Source

MS

Matthew S.  
CFO  
Construction  
Used the software for: 6-12 months

### "Ackroo Review"

August 18, 2021

4.0

Increased employee efficiency in regards to the submission and approval of monthly expense reports. Significantly reduced the amount of paper and paper retention given the supporting documentation was stored on the cloud. Reports provided the accounting department insight as to what and where our employees were spending the most during their travel time; allowed our company to arrange corporate discounts.

Pros

Very easy to implement, especially with the multiple general ledger and ERP systems we currently use. The training resources allowed us to easily deploy the program to our employees with minimal assistance from the accounting department. Being able to set up delegate profiles allowed the accounting department the ability to review expense reports prior to employee submission to managers for approval.

Cons

Customer service post implementation was delayed. Routine questions took time to get responses and it was done primarily via support tickets / email. I would strongly suggest a dedicated account manager along with direct contact numbers for support depending on the issue.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Ackroo

Cost & implementation process

Review Source

LS

Lyndie S.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Ackroo "

August 17, 2021

4.0

Good

Pros

Easy tracking of gift cards, dash board is convenient to use.

Cons

Navigation to awhile to figure out. Wish it were integrated with Clover so when we print our reconciliation daily the gift cards purchased and redeemed show on settlement report.

Reason for choosing Ackroo

Recommended by respected people in the industry

Review Source

KC

Kevin C.  
GM  
Sports  
Used the software for: 2+ years

### "Customer Service"

August 26, 2021

4.0

Overall, Ackroo does the job to manage our loyalty cards. Difficult to set up as we had to bounce between the payment reader rep and the ackroo rep, then the install process per machine.

Pros

Ackroo manages our loyalty card program accurately. It is a manual system, at least from our portion.

Cons

I would like to see it integrate with our software - so we do not have to manually enter every transaction

Review Source

AM

Amanda M.  
Payroll  
Entertainment  
Used the software for: 2+ years

### "Great Software"

August 30, 2021

5.0

Pros

It is very easy to use, fast and accurate. Customer service has always been helpful

Cons

No issues with the software at all, it has been a seamless process

Review Source

RD

Ryan D.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Need follow up from Ackroo Account Representative"

August 17, 2021

3.0

App development and enhancements need to be improved.

Pros

Discussed these details with Ackroo Team on Zoom Call

Cons

Requested further details on app development, emailed wish list to Ackroo Account team.

Review Source

CF

Charlaine F.  
Adjointe  
Retail  
Used the software for: 2+ years

### "Superanimalerie "

August 18, 2021

5.0

C’est un plus à notre entreprise qui récompense nos client de manière simple et efficace

Pros

La facilité à crée les cartes pour les clients

Cons

Le service à la clientèle par courriel seulement

Reason for choosing Ackroo

Nous avons pas eu le choix pour garder nos clients satisfaits mais nous le sommes aussi

Review Source

MB

Marc B.  
SERVICE MANAGER  
Automotive  
Used the software for: 2+ years

### "great product"

August 17, 2021

5.0

Pros

really easy to use for customers and users

Cons

nothing negative to say.

Review Source

JK

Jeremy K.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Great system! Complex customer interface..."

August 23, 2021

5.0

The customer service is excellent to work with, and the system is very functional!

Pros

It’s really easy to use, track and manage the card system. Reports are simple and the cards work excellent!

Cons

A customer using the gift card needs to be walked through a series of prompts and buttons to use their gift card - this shouldn’t be so complicated.

Reason for choosing Ackroo

The integration with clover and the ease of setup.

Review Source

HG

Heather G.  
Accounting  
Automotive  
Used the software for: 2+ years

### "Ackroo Gift Cards"

August 17, 2021

4.0

Pros

I like that it is easy to navigate to get the information I'm looking for.

Cons

When trying to get another copy of gift card being used when i have to go from one screen to the other.

Review Source

CR

Corey R.  
Dealership Systems Lead  
Automotive  
Used the software for: 2+ years

### "Dilawri Group of Companies QC"

August 30, 2021

4.0

Pros

Capacity to target specific customers based on their accumulated rewards

Cons

The thing I like the least about the software is nothing. All the aspects that we use are more than adequate.

Review Source

SE

Shelley E.  
CEO  
Restaurants  
Used the software for: Less than 6 months

### "Unhappy "

August 17, 2021

1.0

Frustrating

Pros

I have tried to deal with support. Clover says it's your problem you say it's Clover's problem and I'm stuck in the middle. Support is only avaliable while we are operating and it has disabled my POS system every time we try to fix it, this causes a complete shut down.

Cons

It doest work. I can load a card but can't take a payment for the loaded card.

Reason for choosing Ackroo

It's part of clover.

Review Source

TN

Tom N.  
GM  
Entertainment  
Used the software for: 1-2 years

### "Very happy customer "

August 26, 2021

5.0

I would recommend to anyone. I use them at 4 business I own.

Pros

The ease of setup and training was amazing

Cons

Not much honestly. They were great and easy to work with.

Switched from

[Elavon](https://www.capterra.com/p/183057/Elavon/)

Pricing

Review Source

CB

Catherine B.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Good option for gift cards"

July 10, 2022

5.0

My overall experience with Ackroo has been great.

Pros

Ackroo is very user friendly and staff understands rapidly how to use it with our current POS.

Cons

The only thing I dislike is the monthly price that I find a little bit high because I do not do that many gift cards transactions per month.

Review Source

TB

Tamara B.  
Co-owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great cards"

August 17, 2021

5.0

Pros

I love that they used our logo, how quick they came and their great friendly customer agent!

Cons

That I needed to buy so many as a minimum.

Review Source

CL

Connie L.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "I think we don’t have enough people to use this"

August 30, 2021

3.0

Pros

It is convenient for people to use it and the idea is very good

Cons

I can’t give any comments because we don’t have enough people to use it

Review Source

SS

Serena S.  
SM  
Retail  
Used the software for: Less than 6 months

### "Gift Cards made possible"

September 6, 2021

5.0

Good service

Pros

Its easy to set up and use. We did not have gift cards before

Cons

Its a bit costly if you dont use or sell many. A lot if fees involved for use, payment processing etc

Reason for choosing Ackroo

No time to self manage

Review Source

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