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CloudContactAI is a cloud-based SMS platform that provides businesses with an easy way to send and receive text messages with customers. We offer automated text message campaigns, scheduled text messages, and two-way SMS conversations. It also offers data analytics to help businesses track customer engagement, as well as advanced features such as message personalization and automated replies.
Provider
AllCode
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Businesses across all industries can benefit from using our top-tier communications solutions.
Content Source: CloudContactAI
Green rating bars show the winning product based on the average rating and number of reviews.
CloudContactAI Reviews
"We use CCAI as our primary tool for contacting customers "
Overall: We love the product. We use it daily at all of our 25 facilities.
Pros: We use CloudContactAI to enhance our sales process because customers were no longer responding to emails or phone calls.
Cons: The reporting needs to improve. We have some basic reports, but would like to be able to do more.
"Email is dead ... You need to be using SMS"
Overall: We use CCAI for everything. We have texted our customers about job openings and have filled those positions saving money on job boards. We have used it with our existing customers to notify them of changes in schedule or upcoming deadlines. We also use it with existing clients to upsell our products. We use it with new leads to move them through the sales process. Nothing works better than SMS. People don't respond to emails or answer their phones but they still read their text messages.
Pros: The fact that we can send mass sms to our customers and leads and respond to them in real time on our desktop/laptop computer is very effective. We have integrated it with our database so our people don't need to leave our software to access and respond to text messages.
Cons: Character limits per text message. I think this is not something that CCAI can control and they make it clear how many characters you have left so they help you manage them to prevent writing a text message that is too long and getting charged for two text messages.
"I use CCAI every day, and I really like it"
Overall: CloudContactAI has really improved our business. Coming out Covid, we couldn't get anyone to come to the facilities. We tried calling and emailing, but they didn't work. CCAI's SMS solution is the way to go.
Pros: I can reach out to players at our facility easily from our Facility Console due to our integration with them. When players respond, the 2 way messaging feature enables me to respond in real time. When we blast out to a number of people, we're able to add multiple users to the account so we can address the responses all at once.
Cons: The reporting could be improved, but we don't really even use the reports. The engagement with SMS is mind boggling, so we're happy with it.
