# The Bot Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Bot Platform the right No Code Platform solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213586/The-Bot-Platform/reviews --- The Bot Platform 4.6 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of The Bot Platform Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justyna W. Digital Channels Manager Pharmaceuticals Used the software for: 1-2 years ### "Excellent no-code platform to boost your employees' engagement" October 6, 2021 5.0 Collaboration with The Bot Platform is a pleasure - they have super responsive support, they actively listen to our feedback and make some changes to the platform based on our experience. They approach their customers individually - e.g. they organize individual sessions for you to help you solve your business problems with bots. They also have a great knowledge base, constantly updated. Pros The platform is very user friendly and it requires none or hardly any training to get started with building your bots! I loved the opportunities it brought and how the software proactively suggest bot ideas (there are new all the time!) and develop ready to use templates that allow you to set up bots in minutes. TBP helped us integrate our internal API to connect bots to Sharepoint pages - a solution that they don't have in their offer but were very happy to support us. Cons There were some limitations that I think don't really depend on TBP - such as character limitations in buttons or changing sizes of carousel images that had a bad impact on the experience for some of our bots. - We sometimes struggled with global broadcasts (120K+ users) but TBP was always there to support and every issue we had was taken very seriously and resolved fast. Review Source ED Emma D. Wellbeing Assistant Telecommunications Used the software for: 1-2 years ### "The Best Platform Around" October 12, 2021 5.0 The use of Bots has removed monotonous processes from the business, from creating a contactless lunch ordering system to encouraging employees to get their steps in through lockdown - the possibilities are endless! We're really looking forward to creating some bigger bots over the next few months, which will help with our onboarding journey. Pros The functionality is really easy to use and allows endless different bots to be created for any use cases. From recruitment, to charity work Moneypenny would have been lost without the bots over the last two years, especially during the pandemic. We can't thank \[SENSITIVE CONTENT\] enough for all of their support too, they are always on hand to jump on a call when we have a creative moment, and are just as excited as we are to launch new bots to our Workplace community. Cons There is nothing to dislike about the software. I don't have an IT back ground, and have been able to navigate the website easily. Reason for choosing The Bot Platform We were introduced to \[SENSITIVE CONTENT\] from the Bot Platform at a Workplace event in London, three years ago. Straight away we realised that the Bot platform is user friendly enough that anyone within the engagement team could own and implement any bots we require as a business. We had a quote from a competitor who would create a single bot for a lot more than the annual subscription to this platform. It was a no brainer. Review Source nL nankun L. analyst Computer Software Used the software for: Less than 6 months ### "bot platform for our team" August 17, 2023 4.0 overall i like the product for its easy development, quick API integration with workchat (meta internal chat tool) and easy for feature change. Pros ease of use and its really easy to modify and change from our internal process Cons not smart enough to carry a normal conversation and integration can be tricky with internal process Review Source KW Karen W. Operations Lead Non-Profit Organization Management Used the software for: 1-2 years ### "BotPlatform drives change and policy in a fun way" July 10, 2023 5.0 BotPlatform has been crucial in reduction of systems audit findings around policy and procurement. Not only are the Bots effective, but colleagues also love to use them. Pros BotPlatform is easy to learn, easy to use, and easy to implement. In our organisation we needed support with implementation of, and consistent learning around, policies and processes. Creating Bots to provide support not only increased our consistency and resulted in less errors, but also freed up time for the Operations team to focus on other work. Cons When changing small details in variations you have to go through all messages with that same information to update. A find and replace function might be very useful. Review Source MA Michael A. Senior Innovation Developer Utilities Used the software for: 1-2 years ### "Easy to use, and delivers significant impact in MS Teams" July 4, 2023 5.0 My overall experience has been excellent. Their support is superb. Pros The Bot Platform is easy to use, has fantastic support, and is well designed Cons Unlike similar products, it doesn't have a mapping front end and I wish it did Reason for choosing The Bot Platform We chose The Bot Platform for the integration with MS Teams Review Source TD Taryn D. Director, Global Organizational Development Health, Wellness and Fitness Used the software for: 2+ years ### "The Bot Platform as a (Stellar) Recognition Tool" February 1, 2022 4.0 Pros We use The Bot Platform's tech to gather and publish peer to peer nominations for our global employee recognition program, and couldn't be happier. It's so simple to implement and run as an admin and intuitive for employees to use when submitting nominations. The final output - a public post to a WP group is highly engaging and drives conversation among employees. And yet, even with all of this, my favorite thing about The Bot Platform is their customer centricity and strategic partnership - we have a true partner in TBP. Cons I have no major complaints - there are times when the feed from the Bot to the back end gets interrupted, but this is most often a WP issue and always managed in a timely way by TBP. Review Source Anderson Gonçalves M. IT Manager Retail Used the software for: 2+ years ### "TBP - Opinion" October 11, 2021 4.0 The support team and CS are flexible and always available to help you with your doubts. Pros The tool is very useful when you plan to build some chatbots in Facebook Workplace in an easy and fast way. It's not necessary big technology knowledge about its operation. Cons The only feature that I missed in this software is the option where they may be called from external APIs. When you need to add this kind of feature, you need to set it up directly to Workplace. Review Source MC Mark C. Internal communications Non-Profit Organization Management Used the software for: 2+ years ### "Great platform (and great people)" February 22, 2022 5.0 The Bot Platform is a great way to create bots for Workplace. It's really easy to get to grips with - you don't even need to know how to code, and you can get up and running in no time at all. You can use the templates, build your own bots, or combine both - from quick and simple solutions to smaller business problems to bigger more ambitious bots for more complex ones, the platform is easy to use and the people are incredibly helpful and friendly. Pros Really easy to use, really quick and easy to build and launch your own bots with no need to know about coding. There's tons of functionality, with more added all the time, and so many possibilities for building new bots and tweaking existing ones. And the people at TBP are an absolute pleasure to work with! Cons I don't have any cons to report – a great experience all round! Review Source JD James D. Internal Communications & Engagement Manager Retail Used the software for: 2+ years ### "Reviewy McReviewface" December 10, 2021 4.0 Brilliant, it has become an invaluable tool seamlessly integrated into Workplace, another invaluable tool. Customer service is very, very impressive. Pros Ease of use, easy deployable, simple-ish interface and options/customisation, help guides, customer support, pre built bots for inspo, responsive deployment and updates. Cons It can be complex, or near on impossible to deliver more complex things like Integromat stuff. The interface needs to be bigger when building messages. Better categorisation of messages, like 'folders' for groups of messages would be good. I am desperate to see the flow/journey/map of the messages I build so I can track it without having to 'use' it, plus a place to build that map. Reason for choosing The Bot Platform n/a Review Source Sophie H. ESG Coordinator Telecommunications Used the software for: Less than 6 months ### "Great for driving company culture" July 5, 2023 5.0 The Bot Platform has allowed us to improve engagement in charity fundraising initatives, resulting in us smashing our fundraising target! Pros The Bot Platform allows us to collect any type of information we need from users and automatically puts answers into an Excel spreadsheet, saving us time. Cons Can be complicated/ time consuming to create a new bot e.g. have to find your own images/ gifs to upload, instead of search being integrated. Review Source DD Dino D. Technical Architect Pharmaceuticals Used the software for: 2+ years ### "BOT Platform fit with GSK" December 9, 2021 5.0 Excellent work experience and above all willing to listen and work with us. Pros Ease of use for non technical resources Cons Not yet capable of Single Sign on which makes it an issue for large organisations Review Source SB Simon B. Operations Systems Manager Food & Beverages Used the software for: Less than 6 months ### "Great" July 12, 2023 5.0 Great so far, new customer - happy to learn new skills and the bot platform team has been great and the tools have been explained in some great detail, more-so difficulties experienced with external tools as mentioned Pros Very welcoming team, invested in our company brand and very understanding of this - very much approachable and extremely good write ups and weekly checklists and updates sent out. Very useful information sent out by Heather Halliday especially on a daily basis if requested, very fast responses Cons The bot platform is great as a tool, it is more some of the unexpected difficulty with external tools such as make/integromat for integration purposes - quite a lot to learn along side the bot platform Review Source EC Ester C. IT Manager on Employee Experience and People Analytics Retail Used the software for: 2+ years ### "Perfect to start on creating amazing bots" February 8, 2022 4.0 ​The Bot Platform allows you to have your first bot in less than 30 minutes. The platform requires non-tech skills to configure the bots, as it is user friendly and is very intuitive to people to interact with them. As we integrated The Bot Platform with integromat we added some expertise/intelligence to our bots. We majority use TBP to create a different employee experience. Pros Intuitive and non-tech skills required. Cons Till the moment no cons at all. Everything working. Review Source RB Red B. Director of Workplace Technology Telecommunications Used the software for: 1-2 years ### "Globe x The Bot Platform" December 8, 2021 5.0 Pros Easy to learn and implement. We have multiple bot administrators Cons Needs more integration. Google Chat, Zoom and other integration application Review Source JB Josh B. People Engagement Manager Hospitality Used the software for: Less than 6 months ### "They are so helpful!" October 12, 2021 4.0 The Bot Platform has helped us as a company automate almost all of our processes that would usually be timely and manual. It has made our lives so much easier and quicker. Pros This software is super easy to use and really integrates well into the work we do. It has made our lives a million times easier using this platform. The customer support is second to none as well, always there within minutes to help out with any issues or queries you may have. Cons the ability to copy a flow from one bot to another could be really helpful to save time if decisions are made to move certain things around. Perhaps some more flexibility with how things look visually could be handy too to suit things to your brand a bit better, ie changing the layout of a carousel etc. It is hard to find something I like the least as it really is a super useful tool! Review Source AK Armelle K. It Project Manager Luxury Goods & Jewelry Used the software for: 1-2 years ### "Great discovery" September 20, 2021 5.0 Great user experience! Special shout-out to our Customer Success Manager who is super dedicated to us and helpful. The advice is very much appreciated and crucial for us without a doubt. Definitely a great advantage! Pros The platform is super intuitive and it is well-organized. The categories needed to build and follow up on the bots are straight to the point and easy to figure out. The set up with Workplace is a matter of minutes which we appreciated a lot. What's also great are the various bot templates to get inspired or use directly to build our bots. Cons We didn't identify anything missing for our projects. Our projects are quite basic bots destined to help employees/get them engaged so we found all we needed on the Bot Platform's app. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.