# Maptician Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maptician the right Space Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213612/Maptician/reviews --- Maptician 4.7 (18) [View alternatives](https://www.capterra.com/p/213612/Maptician/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maptician Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Technical Support & IT Telecommunications Used the software for: 6-12 months ### "If you have hybrid or traveling employees Maptician will make your facilities planning much easier" April 19, 2022 5.0 Overall the product has been simple to use and the team at Maptician has been great to work with. Pros The product was very simple to set up, the integration with Microsoft Azure made setting up Single-Sign-On a breeze. The maptician team was able to quickly take the office drawings we had and convert them into a usable format at a very reasonable cost point. Lastly, my success manager has been amazing at keeping us in the loop as new features come available. Cons I'd like it if maptician had user and admin documentation as well as change logs that you could read to outline new features as they come available. Review Source SP Stewart P. Service Management Analyst II Information Technology and Services Used the software for: 6-12 months ### "All-in on Maptician" February 18, 2021 5.0 We've been preparing the company for a return to working from the office (because of the pandemic), and we have numerous buildings and often times several suites within those buildings. Maptician has been able to handle them all WITH EASE, in both the production and staging environments (having access to both environments has come in very handy as well). Integration with our current business processes has gone smoothly, especially compared to integration efforts with other applications. We had a tight timeline to launch this application across the organization, and because of the application itself and the people behind it (those at Maptician), integration and implementation went very well. Speaking of the people at Maptician, you will be hard-pressed to find better customer service. They are very responsive, understanding, respectful, flexible, and intelligent. They're also very good at training and answering even the most difficult questions with positive, can-do responses. They're also open to ideas that make the application better and very quick to make enhancements. It's been a pleasure to collaborate with them. Pros Maptician is very user-friendly. There is a slight learning curve, but it's easy to use once you get it down (which takes hardly any time or training). For me, the most powerful features are those provided in the Assignments and Map Editor sections of the application - namely social distancing halos, flex seating schedules/shifts, and scenarios. It's worth mentioning that one of Maptician's best features is that maps are to-scale (they have to be in order for distancing halos to work properly). I also like the clean-cut look of the application (appeals to my aesthetics) to go along with its robust feature set. Cons Only two things come to mind that could be improved/enhanced: 1) with regard to reporting, it would be ideal if more of the drilldown dashboard reports had the option to be downloaded to Excel. 2) in Map Editor, when drawing lines, it would be great if those lines could snap into place at exact right angles (for example 45, 90, 180, 270, and 360 degrees). That said, Maptician has been johnny-on-the-spot with making improvements whenever we bring up possible enhancements. Alternatives considered [Robin](https://www.capterra.com/p/143909/Robin-Powered/) Reason for choosing Maptician The features offered by Maptician are much better to suit our needs, and the price was also much better. Also, the customer service had a leg up on the competition. Review Source ER Elizabeth R. Human Resources & Finance Assistant Logistics and Supply Chain Used the software for: Less than 6 months ### "Useful Software for Post Pandemic World" December 2, 2021 4.0 Pros I work as an admin for this software within our company and although I find myself going to the wrong section often; it is useful when I finally find the section I need and get the hang of it Cons The analytics and reports can be confusing. Review Source HB Hannah B. General Facilities Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Hannah B - Accion Maptician Review" October 26, 2021 5.0 Overall, I've felt that Maptician has been very User Friendly and easy to implement for our organization. I have had minimal issues with the software, and the Maptician team has been very supportive and timely in resolving anything that comes up. Pros I like that Maptician is very straightforward and user-friendly. I also like that our staff has access to a site map of the office, and can see staff photos of where others are physically sitting. Another great benefit of the software is having contact & user information searchable from the Directory/Occupants tab, so people in different offices throughout our organization (or people working remotely) can easily check what location other folks are working from. I also appreciate the "Bulletins" function to make company-wide announcements. From an administrative perspective, it's nice to be able to preset the site layout for our staff to limit confusion and streamline functionality (especially during the implementation phase). Cons One thing that's been a little tricky with the software is when Maps accidentally become locked and are unavailable for access by others. My office has several folks designated as administrators, and there was one day I was OOO and I had accidentally locked a map (I was editing and didn't formally close out), and so for the day I was out, the other admins couldn't go in to make edits. Otherwise, any small issues I've had have been quickly resolved with the help of the Maptician support team. Reason for choosing Maptician N/A I was not involved in the initial decision-making process Review Source VR Verified Reviewer Director of Service Information Technology and Services Used the software for: 2+ years ### "Nothing but positives with Maptician" February 25, 2021 5.0 Fantastic. Helped us with an office expansion and planning. And once Covid struck, allowed us to seamlessly transition to a reservation-based system in the office to meet distancing guidelines and contact tracing. The customer support has been fantastic and very responsive. Pros Our implementation of Maptician was very easy. The software is intuitive for the end users to find and reserve desks for hoteling. The design aspect is simple to match your floor layouts. Cons Shortcuts are designed to work with a Windows keyboard, not Mac, but this puts me in the minority. That is my only "complaint", and it's a minor one. Review Source NN Nicole N. Office Manager Banking Used the software for: 6-12 months ### "Very Personable - Great customer service!" February 11, 2021 4.0 Maptician is doing the job of getting our employees in and out of the office, however, I do look forward to additional features being launched. Pros The Maptician team wants you to succeed, which is one of the most valuable assets a vendor can provide. During the time of the pandemic, my team was personally running in the dark when it came to reopening and Maptician walked with us throughout the entire process (map build out, social distancing, etc.). Maptician was open to brainstorming and took in some of our recommendations for us to better utilize their platform. If we were to find any issues on the backend, Maptician was quick to troubleshoot and resolve said issues. Not to say that we've encountered many challenges what so ever, but I know if we were to Maptician would be on top of it. Cons I would love for Maptician to be integrated with G-suite to make things easier for the administrative side. Pulling reports can be confusing - I wish they had a more user friendly data pull option. Review Source MB Melissa B. Chief Talent Officer Financial Services Used the software for: 6-12 months ### "Good product for the value" October 26, 2021 5.0 Pros Maptician is affordable, intuitive and easy to use. The single sign on makes it easy for our staff to use. We also switched to a hoteling office model and people like being able to see team member photos and know where colleagues reserved a workspace for the day. I particularly appreciated the customer support in helping set-up the software to meet our organization's needs. For example we customized the COVID pre-screen visitor survey and modified our floor plans as our office layout changed. When the administrative team was getting up to speed on the system, our customer support was always responsive and eager to help. Cons Maptician can have some bugs but the support team is always quick to address them. There are some functionalities that could be a bit more seamless like Outlook calendar integration. Review Source AE Alan E. Director of Facilities Computer Software Used the software for: 1-2 years ### "Maptician Implementation " November 15, 2021 5.0 Outstanding. We have implemented Maptician in over six offices. Pros The entire team at Maptician are outstanding to work with. Their product was selected to help manage our office utilization during the COVID pandemic and it completely fulfill our needs. From training through map creation to implementation, I was never disappointed in my experience or in our decision to commit to this platform. Cons The most critical comment I can make is that some features are hard to find. I have the ability to perform most any task I need to but navigating to the proper page is not always intuitive. Reason for choosing Maptician Maturity of platform and cost effectiveness for what we needed. Review Source JW Jan W. HR Director Accounting Used the software for: 6-12 months ### "Maptician Review" February 25, 2021 4.0 Maptician has been a great business partner for us. The support from the team has been awesome. They are willing to adjust and make changes within the software to support our needs. They also assisted us in creating floor maps for multiple offices and meeting a tight deadline to roll this out to our team members. Pros We were an early user of Maptician and have been pleased the with functionality within the software. We are able to create a hybrid environment which has accommodated our immediate needs to have fixed locations and hoteling stations that can be reserved by various team members. Cons We had a learning curve at first, but that is typical. The software has met our needs so far. It would be great if you could print off a hard copy map to be able to use. Reason for choosing Maptician Cost, support and flexibility with the product and willingness to adapt to our environment. Review Source VR Verified Reviewer Director of Operations Hospital & Health Care Used the software for: 6-12 months ### "Awesome Features" November 23, 2021 4.0 So far the software has been a breeze to work. Pros Loved all the mapping features, we used this to make our fire exit plan and various other things Cons Permissions were somewhat confusing when trying to apply them to users. Review Source KW Kelly W. Business System Analyst Civil Engineering Used the software for: Less than 6 months ### "100% Satisfaction" April 11, 2022 4.0 Every one at Maptician was responsive, flexible with schedules to make sure it worked for us, and always followed through with any action in a timely manner. Pros With having our employees starting to transition to a hybrid work schedule we needed a transparent way to see who was in the office and when. Partly for collaboration efforts and partly for safety measures. Cons One feature that is not available yet is to be able to program your schedule to repeat. I am on a set weekly schedule so it would be nice to be able to block the calendar in a chunk instead of having to do it every day. Alternatives considered [Doodle](https://www.capterra.com/p/142620/Doodle/)[Calendly](https://www.capterra.com/p/148036/Calendly/) Review Source TE Tiffany E. Program Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Maptician" February 19, 2022 5.0 Pros Integrating this product into our business has been beneficial since several of our employees now have a hybrid schedule and we have limited space. Being able to reserve a space to complete our tasks helps with efficiency and productivity. Cons It would be nice to have a feature we you can schedule reoccurrences for your days that you come into work instead of having to manually do it every week. Another feature that would be nice is if you had a diagram explaining the different types of seats since that can get a little confusing. Other than that the service is easy to use especially through the phone. Review Source JR Jon R. Field Services Training & Customer Success Manager Telecommunications Used the software for: 6-12 months ### "Maptician" April 19, 2022 4.0 Pros How easy it is to build and edit maps. The ability to custom design individual office spaces and seating charts really sets this product apart. Cons I would like to see additional desk and cubicle designs be implemented, and the ability to reserve cars and/or parking spots would really take this product to the next level Review Source RC Robert C. Application Development Manager Law Practice Used the software for: Less than 6 months ### "Excellent product with a solid support team." December 20, 2021 5.0 We could not have been happier with our rollout of Maptician. Their support and assistance was available through the entire rollout process though hardly needed as the software is very user friendly. Pros Too many to list but a few are: Ease of Use Mobile version for quick check-ins API connection to Key-Card system for accurate presence reporting. Cons I don't really have any cons worth mentioning. Maybe if we could have a way to set a default dashboard for all users by access group, that would be nice. Review Source CG Carlos G. Chief Innovation & Solutions Officer Information Technology and Services Used the software for: Less than 6 months ### "Maptician is a great space management tool, easy to setup and use" February 18, 2022 5.0 Pros Fast setup, great customer support and easy to use for both administrators and end users. Cons A native mobile app, supporting local notifications would be useful. Review Source AA Aida A. HR- Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Software!" February 16, 2022 5.0 Pros Integration with Outlook- Whenever a reservation is made employees receive a calendar invite. Convenience of receiving a link to access the Pre-Screen survey. Ability to assign specific seats to employees Cons Fairly new to the software and still struggling a little with Assignments and Map Editor features. Review Source JP Jeff P. Manger of Customer Success Information Technology and Services Used the software for: Less than 6 months ### "Terrific Product and Terrific Team" February 28, 2022 5.0 Terrific experience, everyone at Maptician was supportive and allows for a great customer experience. Pros The product Maptician provides is superior, the customer support is top notch, and the long term impact is evident. Well done Maptician. Cons There are no Con's that I could find in the product and or with Maptician. Great Experience all around. Review Source DN Dimitri N. CAD Designer Telecommunications Used the software for: Less than 6 months ### "Maptician Review" November 2, 2021 5.0 Pros Maptician is a consistent, scalable and reliable, an outstanding product backed by service and support. Cons The Map editor object library could be more comprehensive. Review Source Similar Products Featured ## Related categories [Space Management](https://www.capterra.com/space-management-software/)[Resource Management](https://www.capterra.com/resource-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.