# PBXact Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PBXact Software - reviews, pricing plans, popular comparisons to other VoIP products and more.

Source: https://www.capterra.com/p/213663/PBXact

---

# 

 PBXact Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

PBXact

## What is PBXact?

Call center management solution that helps businesses record or monitor calls & collaborate with clients/team members via conferencing.

## What is PBXact used for?

[VoIP](https://www.capterra.com/voip-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$34.99

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for PBXact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sangoma.com&name=PBXact)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PBXact

3.0 (2)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$34.99

Per Feature

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (2)

Ease Of Use

4.6 (1,733)

Value For Money

3.0 (2)

Value For Money

4.6 (1,487)

Customer Service

2.5 (2)

Customer Service

4.7 (1,506)

## PBXact alternatives

[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

2.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Caller ID

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Recording

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Reporting

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track and report on all incoming and outgoing calls

Call Routing

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

PBXact 10 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Identify the number and contact information of a caller before answering the phone

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

3.0 (2)

3.0

Based on 2 reviews

## Pricing

Value for money

3.0 (2)

Basic

$34.99

Per Feature,

Value for money

3.0 (2)

3.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.5 (2)

2.5

Based on 2 reviews

## User reviews

Overall rating

3.0

Based on 2 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

AU

Anonymous User

CEO

Computer & Network Security

### "Free = Simply not the best"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

November 23, 2022

FreePBX may attract many because of the name, but overall experience has been less than average. There are too many competitive solution providers in the UCaaS space today that provide a better suite of integration, e911, paging, e-fax, collaboration, MMS, Texting and free phones that have a better overall ROI (return on investment). If you're looking at FreePBX, look elsewhere for something that will serve you and your school or organization better long term.

Pros

Simple integration for legacy Cisco on premise solutions, but lacking too much to consider for all the added costs like SIP trunking and support

Cons

Limited API integration, SIP trunk costs, support costs, limited support documentation, limited integration into needed advanced applications, like MS Teams, Google G-Suite, and no geo redundant failover. Too many hidden costs and lack of support

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

[net2phone](https://www.capterra.com/p/170370/Hosted-PBX/)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reasons for choosing PBXact

At the time it was cost, but in the end it we would have better served spending more money to get a better product and solution.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Josh G.

Owner

Information Technology and Services

### "PBXact"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 17, 2022

For the first time I set it up, I've hardly had an issue with it. And when I have, it was never a major issue with PBXact. Setup was simple and preventative maintenance has been a breeze.

Pros

The service is easy to use and deploy in pretty much any use case. It's based on Asterisk and can easily be deployed on premises or in the cloud, whether it be hosted by a third party or directly. The service is fairly affordable and provides many helpful features for all businesses, from inbound dialing features and outbound route restrictions, to endpoint management and XML-API scripts to allow endpoints access to extra features. With one flat upfront fee, the service is easy to use and will last for a long time. In all, the service is great and easy to use, and there is a lot of extra documentation and plenty of videos online that provide a great example of the service.

Cons

My biggest quarrel with the product has always been price vs. usage. Not all businesses need the same features, so having one service with all of the same features and charging the same price no matter what can be a bit of a put off for certain people. Fortunately, there is, sort of, a free version. Though not branded the same, FreePBX is the base of PBXact, even offering the same features and keeping the CLI and event viewer the exact same. FreePBX offers most of the features of PBXact for free, but for the ones that are not, they can be purchased as cost per module.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

[Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/)

Reasons for choosing PBXact

Cost and features. It makes more sense in my line of work to purchase the equipment and the services and own them for good, not license them out month to month or year to year.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)