--- title: "PhoneTools Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PhoneTools Software - reviews, pricing plans, popular comparisons to other Telemarketing products and more." source_url: "https://www.capterra.com/p/213665/PhoneTools/" page_type: "product" language: "en" --- # PhoneTools Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) PhoneTools ## What is PhoneTools? Telemarketing solution that helps enterprises automate screening and check the status of new business phone numbers in real-time. ## What is PhoneTools used for? [Telemarketing](https://www.capterra.com/telemarketing-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1260 Usage Based, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhoneTools?[Manage this product listing](https://www.g2.com/products/phonetools/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneTools 0.0 VS. [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price £1260 Usage Based, Per Year Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.2 (973) Value For Money 0.0 (0) Value For Money 4.3 (796) Customer Service 0.0 (0) Customer Service 4.1 (768) ## PhoneTools alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about PhoneTools Features and Usability ### What are the key features of PhoneTools? PhoneTools offers business process automation, call center management, and communication management for handling customer interactions. It includes contact management, lead management, interaction tracking, and task management, plus multi-channel communication, VoIP connection, workflow configuration, third-party integrations, social media integration, and visual analytics through dashboards. Getting Started and Support ### What training and onboarding options does PhoneTools offer? PhoneTools provides videos for training and onboarding support. Videos can support self-paced review of product features and setup steps, giving teams a visual reference for learning the system. Getting Started and Support ### What customer support options does PhoneTools offer? PhoneTools provides email/help desk, phone support, a knowledge base, and FAQ/forum resources. These channels give users direct contact options and self-service help for common questions, but no reviewer feedback is available to describe response times, helpfulness, or recurring support frustrations. ## Features AI summary Based on 13,904 Telemarketing reviews Capterra data shows that buyers of workflow management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) PhoneTools supports **Task Management** and **Business Process Automation**. However, it does not include **Progress Tracking**. With **Task Management**, teams can organize assignments, set priorities, and keep work moving across daily operations. Its **Business Process Automation** features also help reduce manual steps and create more consistent workflows, allowing teams to save time, improve coordination, and keep routine processes running efficiently. Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Contact Management Manage, organize, and store contact information Interaction Tracking Track interaction history by documenting conversations for contacts Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. PhoneTools 10 features ### All Features - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Contact Management: Manage, organize, and store contact information - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Configuration: Alter the default workflow to meet your organization's needs --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Premium £1,260 Usage Based,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.