# Phonebooth Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Phonebooth Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/213667/Phonebooth

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# 

 Phonebooth Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Phonebooth

## What is Phonebooth?

VoIP solution that helps businesses set up conference calls & utilize voice-to-text transcription functionality to read voicemails.

## What is Phonebooth used for?

[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$20

Per User, Per Month

Free trial  
not available

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Do you work for Phonebooth?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bandwidth.com/&name=Phonebooth)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Phonebooth

4.3 (6)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$20

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (4)

Ease Of Use

4.8 (855)

Value For Money

4.7 (3)

Value For Money

4.5 (767)

Customer Service

3.3 (3)

Customer Service

4.6 (786)

## Phonebooth alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/213667/Phonebooth/alternatives/)

## Pricing

Value for money

4.7 (3)

Basic

$20.00

Per User,Per Month

Value for money

4.7 (3)

4.7

Based on 3 reviews

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## Support, customer service and training options

Customer Service

3.3 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.3 (3)

3.3

Based on 3 reviews

## User reviews

Overall rating

4.3

Based on 6 reviews

Filter by rating

5(4)

4(0)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JM

Jay M.

President

Staffing and Recruiting

### "Phonebooth user since 2015"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 4, 2025

My company has been using Phonebooth since 2015. We have no plans on replacing since this product is affordable and reliable.

Pros

This is very simple interface to use and I especially like the feature regarding call forwarding when I am on vacation. This makes it seem like I am never away from my desk!

Cons

Adding background music during call hold is a bit difficult.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Technical Development Researcher

Biotechnology

### "Does what it needs to!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

February 16, 2019

Pros

IP telepathy has been an ongoing new concept that is still sinking into today's tech industry, but I think Phonebooth has it down. With their call forwarding systems, transcribed voicemails, and high quality signal, I think they have everything going for them to be successful. Great price as well.

Cons

Setting up the service was a bit of a hassle. Once you get it going, it's great, but you'll have to struggle a bit before you get to start using it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 30, 2018

Pros

Setting up this was incredibly simple and straight forward. I was able to quickly start using it which was a great benefit of using Neat products.

Cons

Customer service was helpful but I found that reading online forums about the product was more beneficial when troubleshooting issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner/Operator

Information Technology and Services

### "They are the best I've found so far but they stink"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

0.0

0.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 1, 2015

My firm is both a partner (referral) for phonebooth and a long time customer. First the good: The service works great almost every single day, and when it doesn't work - its usually not too hard to get things back on track. They also have a very competitive price and the dashboard is fairly easy to use. Unfortunately all of this is good but not good enough. They never listen to user feedback: in 3 years they have not changed the compatible phone list, which does not INCLUDE A SINGLE PORTABLE PHONE. Users have been arguing and complaining by web and phone for years - no change. In addition the user interface has some glaring bugs and issues and they have fixed none of these items. Lastly, they don't give 2 bits about their referral partners, we get rude responses on the phone, they never pay out on finders fees, and they once sent a client our Finders Fee by accident!! Nearly cost us the relationship with the client.

Pros

Mostly reliable service, affordable

Cons

Poor support, no one cares Poor sales support for partners (no respect or payouts) No new phone compatibility (Yealink has released a few lines of new phones with color screens, etc - no support at all for years) No portable phone options, Issues with dashboard never fixed after tons of user complaints.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Chris B.

Professional Training & Coaching

### "That's the Best You Got?"

5.0

Overall Rating

5.0

5.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

December 14, 2014

Anyone who has ever dealt with a virtual pbx knows that systems aren't easy. They seem complicated, a lot of intricate parts to marriage together and serious work to have it run smoothly. First, Kudos to the 3 companies being compared here: phonebooth, grasshopper and 8x8, they've ALL made it relatively easy to have a virtual pbx. However, this misleading comparison has you believe 8x8 is the best. It's not! I've used all 3 and I'm a professional in this industry. I would never switch from phonebooth.com and we have never experienced an issue where customer support did not try and help us. I think a lot of times you have people who don't know how to talk the lingo that get frustrated when a customer support rep doesn't understand what you're describing in laymen terms. Just relax, be patient and try to explain it again. As for the offering of services, phonebooth is hands down the best, regardless of the misinformation that is presented here. Like android compatibility being removed from the list for phonebooth in compatibility. I use my phonebooth all the time on my Galaxy Note III with zero problems... If you want a TRUE analysis then take your time and go to EACH company's website and make your own comparison. You'll be glad you did!

Pros

super easy and flexible with great features included in its base price! Oh wait a minute, it only has ONE price!! The rest sell watered down version and then nickel and dime you to death...

Cons

none so far. There bundles are better and don't leave features out that the company can then upsell you on, like he competitors do...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FC

Frustrated Consumer

### "Great Price, Great Product, but Terrible Customer Service"

3.0

Overall Rating

3.0

3.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

January 24, 2014

I love the price and the product. It is great as long as you don't encounter an issue. No one in the service department seems to care and they even go as far as to ignore your problems and concerns. Very frustrating to talk to and to get things done. I had an issue on 01/07/2014 and requested help. They "submitted a ticket" and received no updates. I called a total of 5 times requesting at least an update and all they said is "it has been escalated to our tier 2 engineer." It is about a month later and the issue is still not resolved. I still have not received a single update.

Pros

Great Price and a Great Prodcut

Cons

Terrrible Customer Service and the UI is not the greatest expericence.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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