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Fax server solution that helps businesses send faxes via email in real-time and archive digital copies of received faxes.
Provider
Consensus Cloud Solutions
Located In
United States
Foundation
2021
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Support
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base
Content Source: MyFax
Green rating bars show the winning product based on the average rating and number of reviews.
MyFax Reviews
"One of my favorite products of ALL TIME!!!"
Overall: Love it. Easy to use. Money saver. Intuitive. Customer service on point.
Pros: As an IT administrator, fax machines are literally the bane of my existence. I wasn't trained to fix technology that was invented before toilet paper; however, I am the only IT guy for a ton of clinics and faxing is a necessary evil. Everyone was manually faxing until I showed them myfax.com. After we implemented this site-wide, it was a HUGE upgrade!!!! We saved a ton of money from switching to them. Also a round of applause to the customer service team. They are saints. Taking care of all of the faxing issues anyone has. I love them.
Cons: What do I like least about myfax? This is a hard one considering everything about them is fantastic. I suppose they could change the font on their website something that pops a bit more. The older gents in the office are having to zoom in to read.
"Excellent service for faxing electronically."
Pros: This is an amazingly great service for sending and receiving faxes via email.
Cons: The process works by sending your fax via email, but you have to follow the instructions very carefully.
"Customer support failed me miserably"
Overall: Terrible treatment of long term customers
Pros: The service tends to work fine. No major surprises. No advanced features that would surprise you, no issues you couldn't deal with.
Cons: I used the service once, then a mistake happened and I had it billing me for another year, without any more usage. When trying to reach out to customer service, there was no phone number to call even though this is not a cheap service. Then the support responses landed in my spam a few times, likely because of an off-shore server that they were sent from. Once the responses arrived, they were robotic at best, with no suggestion for a compromise or an acceptable solution. Terrible, terrible experience, when I didn't even need that much.
"MyFax ir Excellent"
Pros: I have used MyFax for years. It is so much easier for me to send faxes via the app or email, than through a separate machine that takes up extra space. The app is user friendly, simple and easy. I can view received faxes, compose new faxes, attach my documents and send right from my desktop, iPad or phone.
Cons: There is not a single thing I do not like about MyFax and if something did come up, I believe there would be a simple way to reconcile the it.
"Very Efficient"
Overall: This VoIP solution has helped us handle all our calls, cant say enough good things!
Pros: Simple to use, great support and continuously being improved.
Cons: No Cons to speak about this company.
