# MyFax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyFax the right Fax Server solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213675/MyFax/reviews --- MyFax 3.4 (9) [View alternatives](https://www.capterra.com/p/213675/MyFax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of MyFax Ease of use 3.7 Customer Service 2.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Ahmed A. Information Systems Technician Information Technology and Services Used the software for: 2+ years ### "One of my favorite products of ALL TIME!!!" April 26, 2019 5.0 Love it. Easy to use. Money saver. Intuitive. Customer service on point. Pros As an IT administrator, fax machines are literally the bane of my existence. I wasn't trained to fix technology that was invented before toilet paper; however, I am the only IT guy for a ton of clinics and faxing is a necessary evil. Everyone was manually faxing until I showed them myfax.com. After we implemented this site-wide, it was a HUGE upgrade!!!! We saved a ton of money from switching to them. Also a round of applause to the customer service team. They are saints. Taking care of all of the faxing issues anyone has. I love them. Cons What do I like least about myfax? This is a hard one considering everything about them is fantastic. I suppose they could change the font on their website something that pops a bit more. The older gents in the office are having to zoom in to read. Review Source JM Jay M. President Staffing and Recruiting Used the software for: 2+ years ### "Long-term MyFax user" April 1, 2025 5.0 I have been utilizing MyFax since 2011 and overall I am very satisfied with both usage and price. Pros Very simple to utilize from Microsoft Outlook. Cons Speaking to a customer service agent requires sending an email and them responding back. Turnaround time is often several hours to a day. Review Source BK Branko K. Owner Operator Marketing and Advertising Used the software for: 1-2 years ### "Customer support failed me miserably" October 1, 2024 2.0 Terrible treatment of long term customers Pros The service tends to work fine. No major surprises. No advanced features that would surprise you, no issues you couldn't deal with. Cons I used the service once, then a mistake happened and I had it billing me for another year, without any more usage. When trying to reach out to customer service, there was no phone number to call even though this is not a cheap service. Then the support responses landed in my spam a few times, likely because of an off-shore server that they were sent from. Once the responses arrived, they were robotic at best, with no suggestion for a compromise or an acceptable solution. Terrible, terrible experience, when I didn't even need that much. Review Source VR Verified Reviewer Mechanical Engineer Semiconductors Used the software for: Less than 6 months ### "Excellent service for faxing electronically." February 28, 2023 5.0 Pros This is an amazingly great service for sending and receiving faxes via email. Cons The process works by sending your fax via email, but you have to follow the instructions very carefully. Review Source MS Melanie S. Design Used the software for: 2+ years ### "MyFax ir Excellent" May 27, 2018 5.0 Pros I have used MyFax for years. It is so much easier for me to send faxes via the app or email, than through a separate machine that takes up extra space. The app is user friendly, simple and easy. I can view received faxes, compose new faxes, attach my documents and send right from my desktop, iPad or phone. Cons There is not a single thing I do not like about MyFax and if something did come up, I believe there would be a simple way to reconcile the it. Review Source KW Kati W. Owner Veterinary Used the software for: 6-12 months ### "Fraud Company" May 22, 2024 1.0 Terrible! I’m going to have to make a complaint for a fraudulent business in order to the charges refunded. You will never get your money back and they will never stop charging you once you sign up. They have no email that provides customer support. you will just get an email bounced back to you that says the same thing. If you call the Support number it is a message saying that they do not have a call support feature anymore. They say that they have a chat feature, but that is also untrue. Theygive you instructions for how to delete the account on your computer which do not work either. This company is a complete scam. Pros I have not had any positive experiences. This company is fraudulent. Do not give them your credit card. Cons This company allows you to sign up online easily. Then there is no way to contact customer service at all. After trying to get this service canceled since November and not even using it, I had to call as if I wanted to set up an account to get a hold of a person who answered right away. He actually pretended he didn’t know what was going on- like he couldn’t understand anything I said, not responding to me, or pretending he couldn’t hear me. He sounded like he was in his parents basement. Review Source MS Murat S. manager Translation and Localization Used the software for: 2+ years ### "myfax = Fax unsuccessful " January 24, 2024 2.0 its was great maybe 15 even 10 years ago Pros it was great 10 or 15 years ago but it is way behind times Cons Did not upgrade their technology which is 2 decades old Review Source VR Verified Reviewer Used the software for: 6-12 months ### "BAD BAD BAD company" March 30, 2018 1.0 Pros None that I know of. Once when you call to cancel they will offer a different package. Cons Scam company. they keep charging you every month although you have cancelled it and they refuse the send cancellation confirmation via email.Their bad review is everywhere on line, most of them are about the recurring charge without permission. I wish i have read those review before I will report to Better Business Bureau Review Source AB Anthony B. Manger Consumer Services Used the software for: Less than 6 months ### "Very Efficient" October 3, 2015 5.0 This VoIP solution has helped us handle all our calls, cant say enough good things! Pros Simple to use, great support and continuously being improved. Cons No Cons to speak about this company. Review Source Similar Products Featured ## Related categories [Fax Server](https://www.capterra.com/fax-server-software/)