--- title: "GhostPractice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GhostPractice Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more." source_url: "https://www.capterra.com/p/213777/GhostPractice/" page_type: "product" language: "en" --- # GhostPractice Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GhostPractice ## What is GhostPractice? Legal practice management software for trust accounting, billing, time tracking, case management, document management and more. ## What is GhostPractice used for? [Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/)[Trust Accounting](https://www.capterra.com/trust-accounting-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$70 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GhostPractice?[Manage this product listing](https://www.g2.com/products/ghostpractice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GhostPractice 4.8 (12) VS. [4.7 (1,747)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price CA$70 Per User, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (12) Ease Of Use 4.6 (2,714) Value For Money 4.7 (11) Value For Money 4.5 (2,229) Customer Service 4.9 (12) Customer Service 4.7 (2,039) ## GhostPractice alternatives Highest Rated [SignWell](https://www.capterra.com/p/184497/Docsketch/) [4.9 (2,714)](https://www.capterra.com/p/184497/Docsketch/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184497/Docsketch/) [LEAP](https://www.capterra.com/p/147413/LEAP/) [4.3 (546)](https://www.capterra.com/p/147413/LEAP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147413/LEAP/) [8am MyCase](https://www.capterra.com/p/115613/MyCase/) [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115613/MyCase/) [Smokeball](https://www.capterra.com/p/133656/Smokeball/) [4.8 (360)](https://www.capterra.com/p/133656/Smokeball/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133656/Smokeball/) [View all alternatives](https://www.capterra.com/p/213777/GhostPractice/alternatives/) ## FAQs about GhostPractice Overview ### Which roles and teams benefit most from GhostPractice? GhostPractice is most used by legal professionals, firm administrators, and operations leaders who need to manage client matters, scheduling, billing, and daily practice workflows in one system. Partners, principals, and executives benefit from stronger oversight and efficiency, while assistants and law clerks use it to streamline administrative tasks and case coordination. Answer based on 12 reviews Overview ### What company size and specific industries is GhostPractice built for? GhostPractice is designed for law firms with 5 to 300 people, making it suitable for small and mid-sized legal practices. Its target audience is the legal services industry, rather than general businesses or other sectors. Features and Usability ### What are the key features of GhostPractice? GhostPractice offers legal case management, case notes, docket management, and deadline management for matter tracking. It includes billing and invoicing, time tracking, trust accounting, and expense tracking, plus document management, electronic signature, client portal, CRM, and configurable workflow for practice administration. Integrations ### Which third-party tools and platforms does GhostPractice integrate with? GhostPractice integrates with 3 third-party tools: Microsoft Outlook, Microsoft Excel, and Microsoft Word. Its catalog centers on Microsoft productivity apps, covering email management in Outlook, exports and calculations in Excel, and document creation and template editing in Word. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does GhostPractice offer? GhostPractice provides in person training, live online sessions, and documentation. In person training supports guided setup and direct instruction, live online sessions allow remote walkthroughs with trainers, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does GhostPractice offer? GhostPractice provides email/help desk and phone support. No reviewer feedback is available about support quality, response times, or common issues, so user experience with these channels cannot be assessed from the catalog data alone. ## Features AI summary Based on 1,623 Law Practice Management reviews Capterra data shows that buyers of law practice management software rank the following features as their top priorities: - **Legal Case Management** (**68%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**69%**) - **Document Management** (**50%**) GhostPractice supports all three of the features reviewers identify as most important: **Legal Case Management**, **Billing & Invoicing**, and **Document Management**. Together, these capabilities help law firms organize case details, manage client billing accurately, and keep important files accessible, allowing teams to handle daily legal work more efficiently and maintain better control over operations. Document Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Time Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Trust Accounting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage bookkeeping for client trust accounts Billing & Invoicing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Invoice Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes GhostPractice 79 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accrual Accounting: Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Accounting: Manage adding fixed assets to proposed budgets - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Billing: Setup and send recurring or automated bills - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Check Writing: Issue payments to third parties via checks - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conflict Management: Search and check for conflicts of interest or statutes of limitations - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - Forms Management: Store, manage and track all forms in a centralized location - General Ledger: Centralized accounting record which tracks all financial transactions - Historical Reporting: Information, data and reports that are being tracked over time - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Legal Case Management: Systematic approach to handling legal cases, matters, or projects within a law firm or legal department - Patent/Trademark Management: Patent/Trademark Management - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Trust Accounting: Manage bookkeeping for client trust accounts - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 4.7 (11) Free Trial Basic CA$70.00 Per User,Per Month Value for money 4.7 (11) 4.7 Based on 11 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (12) 4.9 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Garry B. Partner Law Practice ### "A must have in this day and age. Don't be left behind." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Ghost Practice was game changer and allowed the company to scale without being burdened with old school thinking and unnecessary redundancy. Effectively going paperless and having all the information at your fingertips gives your client the knowledge and certainty that their matter is receiving the best attention possible. Pros An amazing tool. It was easy to use and easy to master. The KPI functionality turned every staff member into a viable fee earner in the Company. It turned an ordinary old school practice into a high functioning, efficient productive outfit. The easy and professional look of the client billing actually give the clients peace of mind as to what value they were getting for every attendance. IT pays for itself and as such is value for the money invested. Cons I found no cons with this product. The customer support given from the team was exceptional. There was absolutely no lag in services and if a bug was to be fixed or update provided it was done so efficiently and without delay. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IH Ilse H. Director Law Practice ### "A solid, reliable program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2023 I've come to rely on the excellent customer service and overall support that GP provides my company. Pros GP is easy to use and keeps excellent track of fees, disbursements, trust funds and business operations. It has a range of reports that puts your firms finances at your finger tips. Cons I wish they would focus a little more on firms' compliance requirements such as FICA and POPIA. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SN Siphe N. Designer Graphic Design ### "Five Stars!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2021 I like how everything is in one place so I do not have to switch software to get a job done. That really gives me time to live my life because I have a buddy I can count on. I am always on the go so the mobile version is just as rewarding to work with. Big thumbs up to the team that helped make this come to life! Pros It really saves time and it lifts a heavy load off my shoulders. Cons I am a very skeptical person so this is more of a safety concern than a negative, but just worried that my data is not secured in enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Barbara F. Director of Administration Law Practice ### "Former user of GhostPractice involved in implementation to a team of 30 users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2021 I am no longer with the firm that I was with when we converted from PCLaw to GhostPractice but during the implementation phase and the rollout I found the entire team at GhostPractice so accommodating and willing to follow my strategy for extensive training before roll out and also allowed me to do a full validation of the data once converted from PCLaw to ensure 100% accuracy matter by matter. Pros The fact that it was a full practice management tool that prompted users to docket time whenever they performed a function such as a letter, e-mail, telephone call etc. There was one place to go to find everything relating to the matter and from a lawyers perspective when they were working on a matter or discussing things with a client they could see all the financial detail on the files and whether there was outstanding accounts receivable, whether there was a retainer in place and what the current level of WIP and outstanding disbursements were. Cons Certain reports that our team was used to having could not be obtained from the stock reports but the Ghostpractice Team were very responsive in being willing to recreate the type of report that we wanted. Alternatives considered [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Reasons for choosing GhostPractice There was no upfront costs with GhostPractice. We paid only once we started using it and then it was on a per user, per month fee for licensing. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Jamie-Lyn H. Manager of Operations Law Practice ### "Excellent Support Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2021 Our integration week occurred during the first COVID lockdown in Ontario, so we probably weren't a typical install. It made things a little harder to get staff to adapt to the software, but I think now that we are up and running and almost a year into things, the staff are adapting well. Their support and training teams have been a huge asset to us when we've run into issues. Pros The ease of finding information and being able to generate reports instantaneously. Having used previous software where it would take almost a day to generate some reports, this is a huge timesaver. It is also nice to have a place to save all of our file documentation and have it at the tip of our fingertips instead of pulling a paper file. The GhostPractice integration with Conveyancer/Unity is also a huge asset. Not having to manually enter the dockets is a huge timesaver, especially with our busy real estate practice. Cons There are a few features we would like to see improved. 1. The ability to save PDFs directly to a file instead of having to save them to a folder on the computer first. 2. The ability to have the file owner automatically designated as the split fee earner on the file (with the ability to change this if need be). Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) We wanted an all-in-one system that allowed us to capture the file electronically; track time; and handle the back-end bookkeeping. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/) [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reasons for choosing GhostPractice The number one factor for us was their support. We were also impressed by how seamlessly they could carry over our information from PCLaw, and their price point. It was also an all-in-one solution - It manages the back end and the front end of our business. They are also based here in Canada, which was a plus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kirstan P. Firm Administrator Law Practice ### "A great combination of Practice Management and Accounting software with an outstanding support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2021 I would say that my overall experience with Ghost Practice has been positive. I cannot say enough about the team of training and support people they have who are always there to help. Pros Ghost Practice is a great combination of Practice Management Software and Accounting Software. I like that our users can seamlessly access their files and docket simultaneously. The software is incredibly user friendly and for any user difficulties Ghost Practice has a support team just a quick call or email away. The support team is highly responsive, knowledgeable, and friendly. Additionally, as the Firm Administrator I really appreciate the customization that Ghost Practice provides. A great example of this are the Custom Fields that can be created and added to files. These Custom Fields can be used by businesses to track any specific deadlines on files or even to maintain checklists of tasks to do with specific file procedures. Custom Reports can be easily and quickly created by users on the software pulling custom fields, relevant file data, or even financial data into reports that can then be saved and run at any time. Having used other Practice Management softwares where you could only access or work on one file at a time, I find it extremely convenient that myself and other users can have multiple files open to work on simultaneously. This allows us to keep the file we are currently working on open while we tend to a question on another file. There are so many ways Ghost Practice makes these financial processes and reporting easy and user friendly including their many reports which you can pull at any moment to study the current financial status of your business. Cons When I initially started using Ghost Practice there were some things I felt were missing from the software, but with the trainer and support team’s help I was able to incorporate the things I was looking for in other ways with the tools provided in Ghost Practice. Additionally, there has been times where our team has come across small bugs in the software, but the support team is always available and responsive and ready to assist. Ghost Practice keeps a log of items requested by firms to be added to the software that it will propose for future updates as well, which I really appreciate. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP Josie P. Principal Law Practice ### "Solid Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2021 Maintaining the firm's information in one complete software. The training and support staff have been fantastic. Always will to help especially someone who has had to take over immediately and learn the software. I always felt like I could call no matter how long it takes me to grasp. Pros The financial side of the software is great. It is somewhat cumbersome to learn but fine when you use it extensively. I like that you have file management and financial management in one software. It is reliable. Cons The file management side requires a viewing screen to view emails and other documents instead of having to open each one. It needs a reminder for key dates. The financial side is a bit too restrictive in that you cannot simply delete something that was not done correctly rather you have do a negative transaction in order to correct a simple error. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Bad experience with Amicus Attorney. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Jonathon B. Coach and Advisor Law Practice ### "Does what it says it does on the box!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2021 We are very happy with GhostPractice. Simple. It is a tool that reliably works, allows us to get on with our job and gets out of the way. What more do you want? Pros What I like most about GhostPractice is that it does what it is supposed to do without any drama. Most of the practice management software packages sell themselves on enhancing efficiency. But GhostPractice is the first one that we have encountered that does that - no fuss, no muss. I also have to add that our experience with installation, data migration, training, support, etc., has been great. Again, no fuss, no muss. Cons If GhostPractice has any weak points or areas where it could improve, I would identify the GUI as something that some users may find a little off-putting, simply because it seems a little out-of-date. A bit of a face-lift wouldn't go amiss but it works fine as-is. I would also add that the terminology that is sometimes used in GhostPractice belies its developmental origins in South Africa; they could work on being more market-neutral in that regard. Finally, perhaps a slightly better/tighter integration with Outlook. Again, GhostPractice works well with Microsoft but making it even more seamless would be great. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Amicus Attorney and its successor AbacusLaw were nothing short of 'drama queens'. They did not perform as promised, required constant escalation of support and generally speaking did a marvellous job of enhancing INefficiency. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/) [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/) [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing GhostPractice It works. It's powerful. It's stable. It gets out of the way. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MW Melissa W. C.E.O. Law Practice ### "GhostPractice Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 26, 2021 Our overall experience has been excellent, from onboarding to implementation to everyday use. The team at GP has been alongside us each step of the way, providing support and guidance. We worked closely together to plan the transition, which went very smoothly. Once the migration was complete, the team provided hands on support (on site) to help our team get comfortable and used to the new processes. We are confident that we would not have received this level of support from any other company. Since then, we have continued to be impressed by GP. Not only with respect to our day-to-day use of the program, but with the team's receptiveness to our feedback. Suggestions for improvements are not dismissed and have been addressed. We have seen updates specifically adopt suggestions made or address concerns identified. The team at GP is truly committed to continually improving their product. Pros Definitely access to information. At any time information about the Firm's performance is available and easy to find, as is information about each user's performance. Reporting options are endless. Being new to document management software, we are also very keen on the level of oversight we now have over our files. Management of the workflow is transparent and easy to manage. Utilizing tasks is key. At any time, anyone can now review a file, understand its' status and next steps (and who is responsible for those steps). Cons Not necessarily a con, but something to consider - everyone has to be open to the change. As with any software change, we have had to let go of our "old ways" and be open to new (and better) approaches. Everything that our old software does, GP does (but better!), it just may be in a different place or called something slightly different. Getting everyone to buy in to the change in advance is essential to a smooth transition. From a practical standpoint, the level of customization can have its' drawbacks. While it is wonderful to be able to have endless number of departments, each customized to the workflow of that department (in terms of folder structure, event sets, etc.), it does make reporting more difficult. Multiple reports need to be generated to see overall data. For example, you may create several different departments for your Family Law practice, based on the nature of the file (i.e., negotiations vs. collaborative vs. Court). While this optimizes the workflow/document management end of GP, by doing so you have now created the need to run multiple reports to see the overall performance of your Family Law practice. Reasons for choosing GhostPractice For us, it came down to customer service. While we were extremely impressed with what GP had to offer in terms of functionality, ease of use, etc., it was the one-on-one approach and level of support offered, which was apparent from day one, that really tipped the scales in their favour. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MD Matthias D. Principal Lawyer Law Practice ### "Ghostpractice review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2021 I use Ghostpractice for accounting and document management. I am very happy with the product and the customer service. In fact, I have recommended GP to other lawyers. Pros I love Ghostpractice's UI. It is easy to use and the customer service is outstanding. I have used GP for over a year and it has never crashed. Cons As with any new software, you have to familiarize yourself with its functions and how to find them. Once you did that, it is easy to use. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/) Reasons for choosing GhostPractice Cosmolex is based in the US and is cloud-based. As such, it has certain limitations in functionality and privacy. It is important for me that I have control over the data. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/213777/GhostPractice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.