# Alterna CX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Alterna CX Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/213824/Alterna-CX --- # Alterna CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alterna CX ## What is Alterna CX? Alterna CX’s AI-driven experience management solution collects, streamlines, simplifies, and organizes all the complex CX signals generated via review websites, social media, surveys, help desk, or other customer interactions. This CX automation system fueled by machine learning calls attention to problems, opportunities, and issues to be monitored in real-time and flags those factors contributing the most to CX quality and customer loyalty. ## What is Alterna CX used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2000 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alterna CX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.alternacx.com&name=Alterna CX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alterna CX 4.8 (5) VS. [4.7 (953)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price $2000 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.6 (946) Value For Money 4.6 (5) Value For Money 4.2 (679) Customer Service 4.8 (5) Customer Service 4.4 (540) ## Alterna CX alternatives [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (2,852)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Negative Feedback Management 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Predictive Analytics 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Reporting/Analytics 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Segmentation 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Multi-Channel Data Collection 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collect information from multiple sources Alterna CX 29 features Software program that continuously adjusts its behavior based on observed data Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Clustering or grouping objects based on data similarities Discover and connect variety of data sources to the application for analysis Automatically retrieve and pull information from documents, websites, images, data sets, and other sources AI method of discovering or extracting data patterns from larger volumes of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For Retail Stores Form predictions based on past and present data/trends Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Collect information from multiple sources Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.6 (5) Basic $2,000 Usage Based,Per Month Value for money 4.6 (5) 4.6 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VK Vipul K. Senior Manager - CX Financial Services ### "Alterna a great CX enabler" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 22, 2021 Pros Alterna CX provides a Voice of Customer and NPS program to collect our customers' feedback and has allowed us to improve our NPS score. Their platform has made collecting feedback from our customers as easy and intuitive as it could be. They allowed us to move beyond the survey and understand key drivers of customer expectations and take the right actions to improve. The team behind it is eager to support its customers drive business growth and continuously improves its product. Cons Not that I can think of right now, I believe Alterna CX will continue to grow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Harin B. Head of CX Investment Management ### "Great CFM tool, one should definitely speak to these guys before making a decision!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2021 Excellent team, understands the use case well, provides support when required, teach team capable enough to handle all the customisations Pros Awesome features, highly customisable, provides flexibility, gives freedom to setup own surveys from the UI with lo-no code based design, integrates well within the standard enterprise ecosystem Cons Could look at more clients in this part of the world, though the support is not an issue, it helps to have someone locally available, however its not a hindrance, good to have, not a must-have Reasons for choosing Alterna CX Was highly recommended by another group company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Andrus K. Customer Experience Manager Financial Services ### "Excellent solution for our VoC Programme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2021 With Alterna CX, we get feedback from customers from multitude of touchpoints across all subsidiaries. This provides good insight of what the customers think and feel about our products and services. Allowing us to implement actions and solutions for improving CX. Beyond single projects it has helped to strengthen the culture of 'listening to the customer' in the whole organization. Pros Alterna CX includes a wide variety of functions for the VoC programme - from data integrations to survey sending and dashboards. You'll find most of what you can expect from a VoC solution in here. It was easy to integrate the solution to our legacy system, contact center, app engine etc. Setting up automatic triggers, filters, quotas, follow-up calls to detractors is quite straightforward once you get used to UI. It offers fair bit of options for setting up different kind of questions and questionnaires. It also provides dashboards for real-time overview of customer feedback - and options to customize and compose a dashboard to your own liking. Alterna CX suits well for businesses with many business units and segments - we are gathering customer feedback with ease from 5 different countries across various touchpoints. And have good overview of all results. System is well built, offering enough flexibility to accommodate our particular wishes and limitations. And last but not least, the support staff is also very responsive and cooperative to find solutions to such cases. Cons It may take some time to learn the UI and get a grip of all the functionalities that the solution offers. But this is normally expected from a solution that is not just a simple survey sending tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Betul Y. Customer Experience Consultant & Founder Management Consulting ### "Great tool for customer and employee feedback management which drives you to take relevant actions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2021 Great customer and employee feedback management tool not only with features but also with its customer support team. Super easy to use and helps you explore root causes of positive and negative drivers. The overall experience has been very good! Pros Integration is quite fast and flexible, in couple of weeks you can start collecting feedbacks from various channels. Team is fantastic and very helpful throughout the entire process. You can collect feedback and act across customer and employee journeys. Real-time event management option gives you the ability to direct the feedback, to the relevant staff, to close the loop and fix the issues as fast as possible, this also empowers front-line staff. Control panel is very easy to use and adaptable for all measurement metrics (NPS, CES, etc.), you can add or change questions in minutes. Quota management system is very functional and detailed, you can set your rules, like; how many times customer receives surveys according to the survey type or event frequency. Well worth the money. Cons There is nothing to mention. They continue to add new features and are consistently collecting feedbacks about the software and support team to improve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Melih O. Head of CX and Cont. Improvement Retail ### "A Useful CX Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2021 Pros I have observed that Alterna CX is the up-and-coming preferred Voice of Customer solution in the market with its flexibility in implementation, innovative skills in CX analytics, and best value for money. The program's automation is key to improving customer experience and can be easily integrated into internal portals or CRMs. Alterna CX helps identify critical drivers of satisfaction and enables to take the necessary actions for continuous improvement. Cons I don't think that there is any specific improvement area for this tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)