# SocialEpoch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SocialEpoch the right CRM solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213833/Casa-Affari/reviews --- SocialEpoch 4.5 (24) [View alternatives](https://www.capterra.com/p/213833/WhatsApp-SCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SocialEpoch Ease of use 4.7 Customer Service 4.2 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mahmoud S. Director of the Department Oil & Energy Used the software for: I used a free trial ### "WhatsApp SCRM" January 6, 2023 4.0 Pros WhatsApp-based social CRM integration with multi-account login, automated sales bots, hashtag creation and more Cons Maybe the price is a bit high and it is limited to the wealthy, and I do not find it with many Review Source GJ Govind J. Manager Internet Used the software for: 1-2 years ### "Whatsapp SCRM" December 22, 2022 5.0 Speak with costumers and draw in new ones.To convey data to your clients and make it simple for them to reach out to you. It permitted me to expand my business by permitting me to reach out to new possibilities rapidly. Pros This application has had the option to interface me to my clients.Convey all the more really with your clients and develop your business.Send documents, pictures, recordings, and even connections straightforwardly on telephones. Cons Cooperative work area.Bunch visit with the chance of making a show.WhatsApp Business ought to contemplate the chance of making chatbots. Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/) Reason for choosing SocialEpoch It allowed me to increase my business by allowing me to quickly get in touch with new prospects. Review Source AM Arjun M. Freelancer Media Production Used the software for: 2+ years ### "What are my experience about whatsapp " December 6, 2022 3.0 Pros I have been doing it for a every long time,same of its every good like live chat. Cons There should be a feature to be hide profile. there are should also be an option of sedul massage. Review Source SP Shubham P. IoT Computer Networking Used the software for: 2+ years ### "Whatsapp is very usefull for us in daily life we can send doc image and other thing in this applicat" May 7, 2023 5.0 Pros Whatsapp is very usefull for us in daily life we can send doc image and other thing in this application yeah its really good Review Source LN Lais N. caixa Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Building automatic responses of excellence for our customers." January 7, 2023 5.0 My experience is wonderful, helps me in sales in jewelry and semi jewelry, helps me communicate with my daughter and husband, with my father who lives in Bahia. I'm going to be able to do college work, schedule courses and medical appointments. I have more to say in favor of that against. Pros The success of this model is so great that it is estimated that 20% of all sales in Brazil go through WhatsApp. Sales giants, such as the Via Varejo group, which includes Casas Bahia and Ponto Frio, have 9,000 sellers dedicated only to the application. Cons It was not difficult but since everything is not perfect you can improve and so many more people will have the ease of use. Sometimes it can take time to load the information by being used in various stores at peak sales time. Review Source NE Noe E. Operations Manager Education Management Used the software for: 6-12 months ### "Overall experience " February 1, 2024 5.0 My overall experience relief. Have a platform that fulfills my business needs. It's a fun platform and helping my business grow. Very affordable and easy to use. Pros SocialEpoch helps me obtain more leads. Every sale and lead are crucial. It's a so easy to manage. Which has help retain customers. It has helped business grow tremendously. Must try, very affordable. Cons Nothing but positive for the SocialEpoch. Review Source FS Franciele S. Analista Consumer Services Used the software for: 2+ years ### "Analysis on Whatsapp SCRM, application used daily" January 11, 2023 5.0 I have been solving issues such as customer queries and more accurate communication, both internally and externally. Pros What I liked most about this software is the ease of communication, in addition to the ease. Cons What I don't like about the app is not being able to use two accounts on the same cell phone, given that it often becomes feasible for the company. Alternatives considered [Telegram](https://www.capterra.com/p/180347/Telegram/) Reason for choosing SocialEpoch Ease of use Review Source HM Hevelen M. vm Retail Used the software for: 2+ years ### "ease of communication" January 13, 2023 5.0 WhatsApp was and is the best communication tool today, it helps me a lot in my day to day. Pros the practicality of communicating with many people around the world, both by message and by phone. Cons connectivity in calls, there are many delays in speech and the video call, the image is very distorted. Review Source AB Anser B. freelancer Media Production Used the software for: 2+ years ### "What are my experience about whatsApp" December 5, 2022 4.0 Over all Experience is Better. Pros I like Live Chating, Video Calling, Sharing Photos and Pictures, Sharing Whishes Of Each Other Cons There should be a feature to hide Profile picture, There is option to send message to reach a person when mobile i switched off. Review Source mR marcus R. auxiliar de engenharia Civil Engineering Used the software for: 2+ years ### "Very good" January 5, 2023 5.0 I liked the app, easy to move, but need to spread for more people to connect Pros ease of conversation, easy access to the application Cons little compatibility with the Brazilian market Review Source Jean S. Jean Venture Capital & Private Equity Used the software for: 2+ years ### "Saoulomou" December 6, 2022 5.0 Pros La simplicité des tâches et la rapidité d'évolution des messages. Cons Le niveau moins élevé de l'automatisation du plan marketing Review Source NA Natalia A. Jefe Wholesale Used the software for: 1-2 years ### "Un arma para las ventas a través de chat" November 29, 2022 5.0 Es un kit de herramientas de marketing a la mano , permite crear mi propio sitio web! Pros La parte que mas me encanta es poder iniciar sesión desde cuentas múltiples, además de que el idioma ahora no es una barrera, nos WhatsApp SCRM nos permite comunicarnos con nuestros clientes desde cualquier parte del mundo, me permite personalizar los usuarios y sincronizar todos mis datos en un solo lugar, lo mas impresionante es que cuenta con un bot para chatear en caso de requerir ayuda, me permite personalizar respuestas rápidas , gestionar asignaciones de tareas Cons Todo me gusta, al principio es un poco tedioso mientras te acostumbras a las opciones que tiene pero una vez que sabes manejarla tienes una potente herramienta a la mano! Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Porque para mi negocio es mas completo, tiene mas opciones y permite un mejor manejo de los clientes. Review Source MG Monica G. Docente Professional Training & Coaching Used the software for: 2+ years ### "Non il migliore" December 10, 2022 4.0 Maggiore facilità nel gestire whatsapp negli affari, vendita e pubblicità Pros Preferirei venissero integrate alcune funzionalità presenti invece in Telegram Cons Occupa memoria fisica sul dispositivo invece di salvare i file nel cloud Review Source kZ katherine Z. vendedora Apparel & Fashion Used the software for: 1-2 years ### "increible whatsapp" January 6, 2023 5.0 excelente definitivamente Pros la facilidad de sus herramientas para poder conversar con clientes Cons todo me gusta, es muy buena vale mucho la pena Reason for choosing SocialEpoch muy recomendado Review Source mB maria B. dipendente Legal Services Used the software for: 2+ years ### "comunicazione veloce" December 13, 2022 5.0 scambio di dati e informazioni ottimo Pros permette in tempo reale la comunicazione e lo scambio di informazioni Cons non si riscontrano particolari punti che richiedono miglioramento in qualità di utente Review Source KS Kanit S. Customer service Consumer Services Used the software for: 2+ years ### "Easy to use." January 3, 2023 5.0 I am Happy Pros Easy to use. Very good software devolpe by developers Cons I don't think so there should be any change Review Source Hubert K. PDG Consumer Goods Used the software for: 1-2 years ### "Communication" October 30, 2023 4.0 Excellent Pros Utilisé pour assurer les appels d'un endroit à un un autre Cons Les appels vidéos ne sont pas bons, bouffe trop de forfait. Review Source KF Khalid F. reviewer Computer Software Used the software for: 6-12 months ### "Best SCRM Software out there" December 25, 2022 4.0 My experience was very interesting, I highly recommend using it. It may seem difficult at first but with practice you master it! Pros I like the fact that it's so effective and I have no problem using any even if you're an amateur at it. Cons Even if you don't have experience this is one of those that if you use it with patience for a while you will master it. Review Source SP Sarah P. Estudante Higher Education Used the software for: 2+ years ### "Muito bom " January 10, 2023 4.0 Pros Fácil de utilizar,rápido e não é muito pesado cabendo em todos os tipos de telefones Cons Acho que melhoras a mais nisso não existem pois já é muito bom Review Source RS Ratan S. Assistant gener Building Materials Used the software for: 2+ years ### "Best experience " December 1, 2022 5.0 It was fantastic Pros Product is easy to use.The features are easy to understand. Cons Until I knew,I was little confused.Once I knew,I was very comfortable. Review Source AS Abhay S. CS executive Executive Office Used the software for: Less than 6 months ### "Scrm is easy to use " January 5, 2023 4.0 My personal experience with scrm is amazing.It took some time to learn but once I gained to know the things about this then it turns very easy for me Overall, my experience with scrm is excellent Pros This is easy to use and not to much complicated if you have know about the same . Cons If I say what is the problem with this then the first one is Its easy for who know very well about this all.But not easy for fresher, who just started to work Review Source GV Gael V. Art designer Consumer Services Used the software for: 1-2 years ### "review " November 29, 2022 4.0 Pros I did think intergration with my company was great . Cons i don’t hate anything about it i just find it kinda confusing sometimes. Review Source gG gabriel G. faccionista Textiles Used the software for: Less than 6 months ### "I really like this app, easy and intuitive" January 11, 2023 4.0 very good app, makes my work faster and more agile Pros I really like this application, it has several marketing tools Cons could have put more accounts, as this would make it easier for those who use the application Review Source JP Jalacia P. INVENTORY SPECIALIST Medical Practice Used the software for: Less than 6 months ### "Gotta et use to it." February 13, 2023 4.0 Pros What I like about the software is the many add On's I can achieve. Cons What I don't like about the software is all the thigs being saved to m phone. Review Source Similar Products Featured