--- title: "SocialEpoch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SocialEpoch Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/213833/WhatsApp-SCRM/" page_type: "product" language: "en" --- # SocialEpoch Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SocialEpoch ## What is SocialEpoch? Social CRM integration based on WhatsApp with features like multi-accounts login, auto sales bot, creating tags, and more. ## What is SocialEpoch used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price ₹399 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SocialEpoch?[Manage this product listing](https://www.g2.com/products/socialepoch-whatsapp-crm/claim_requests/new?auto=true) ## SocialEpoch Overview Updated August 2026 AI summary SocialEpoch is a CRM solution for small businesses, with features supporting contact management, lead generation, sales pipeline tracking, and marketing automation. It includes segmentation, interaction tracking, task and workflow management, document storage, and analytics. Deployed via cloud, web, Windows, or Android, it helps teams organize customer data, coordinate outreach, and oversee sales and marketing activities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SocialEpoch 4.5 (24) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price ₹399 Flat Rate, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (24) Ease Of Use 4.0 (4,388) Value For Money 4.4 (19) Value For Money 4.0 (3,517) Customer Service 4.2 (20) Customer Service 4.1 (3,527) ## SocialEpoch alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) Highest Rated [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) [4.9 (442)](https://www.capterra.com/p/207290/Ploomes/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207290/Ploomes/) [View all alternatives](https://www.capterra.com/p/213833/WhatsApp-SCRM/alternatives/) ## FAQs about SocialEpoch Overview ### Which roles and teams benefit most from SocialEpoch? SocialEpoch benefits operations managers, department heads, customer service teams, analysts, and independent professionals who need organized communication and workflow visibility. Creative users, educators, and students use it to coordinate content, manage tasks, and track progress, while executives rely on it for oversight, team alignment, and faster decision-making. Answer based on 24 reviews Overview ### What company size and industries is SocialEpoch built for? SocialEpoch is built primarily for small businesses, which make up 67% of reviewers, especially in Consumer Services at 12%. As a WhatsApp-based bulk sending, CRM, and marketing toolkit, it also serves enterprise and midsize companies at 17% each, with use in Media Production and Civil Engineering, mainly for CRM. Answer based on 24 reviews Features and Usability ### What are the key features of SocialEpoch? SocialEpoch offers contact database and contact management tools, along with lead generation, lead management, and sales pipeline management. It also includes marketing automation, segmentation, interaction tracking, task management, workflow management, document storage, internal chat integration, mobile access, and reporting and analytics for sales and marketing operations. ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) SocialEpoch includes other CRM capabilities that reviewers also consider important, such as **Contact Database** (**47%**) and **Contact Management** (**44%**). Together, these features help businesses keep customer details organized, maintain up-to-date contact records, and support more consistent outreach, giving teams a clearer view of relationships and day-to-day interactions. Contact Management 4.3 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Access 4.5 (20) 40.00% of 20 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Sales Pipeline Management 4.2 (20) 25.00% of 20 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.4 (18) 33.33% of 18 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Reporting/Analytics 4.4 (18) 44.44% of 18 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Task Management 4.4 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression SocialEpoch 14 features ### All Features - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Document Storage: Store and organize documents in a centralized system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (24) 4.4 Based on 24 reviews ## Pricing Value for money 4.4 (19) Free Trial Basic ₹399.00 Flat Rate,Per Year Value for money 4.4 (19) 4.4 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20) 4.2 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 24 reviews Filter by rating 5(13) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NE Noe E. Operations Manager Education Management ### "Overall experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2024 My overall experience relief. Have a platform that fulfills my business needs. It's a fun platform and helping my business grow. Very affordable and easy to use. Pros SocialEpoch helps me obtain more leads. Every sale and lead are crucial. It's a so easy to manage. Which has help retain customers. It has helped business grow tremendously. Must try, very affordable. Cons Nothing but positive for the SocialEpoch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hubert K. PDG Consumer Goods ### "Communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 30, 2023 Excellent Pros Utilisé pour assurer les appels d'un endroit à un un autre Cons Les appels vidéos ne sont pas bons, bouffe trop de forfait. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Shubham P. IoT Computer Networking ### "Whatsapp is very usefull for us in daily life we can send doc image and other thing in this applicat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2023 Pros Whatsapp is very usefull for us in daily life we can send doc image and other thing in this application yeah its really good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jalacia P. INVENTORY SPECIALIST Medical Practice ### "Gotta et use to it." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 13, 2023 Pros What I like about the software is the many add On's I can achieve. Cons What I don't like about the software is all the thigs being saved to m phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Hevelen M. vm Retail ### "ease of communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 13, 2023 WhatsApp was and is the best communication tool today, it helps me a lot in my day to day. Pros the practicality of communicating with many people around the world, both by message and by phone. Cons connectivity in calls, there are many delays in speech and the video call, the image is very distorted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG gabriel G. faccionista Textiles ### "I really like this app, easy and intuitive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 11, 2023 very good app, makes my work faster and more agile Pros I really like this application, it has several marketing tools Cons could have put more accounts, as this would make it easier for those who use the application Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Franciele S. Analista Consumer Services ### "Analysis on Whatsapp SCRM, application used daily" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 11, 2023 I have been solving issues such as customer queries and more accurate communication, both internally and externally. Pros What I liked most about this software is the ease of communication, in addition to the ease. Cons What I don't like about the app is not being able to use two accounts on the same cell phone, given that it often becomes feasible for the company. Alternatives considered [Telegram](https://www.capterra.com/p/180347/Telegram/) Reasons for choosing SocialEpoch Ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sarah P. Estudante Higher Education ### "Muito bom " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 10, 2023 Pros Fácil de utilizar,rápido e não é muito pesado cabendo em todos os tipos de telefones Cons Acho que melhoras a mais nisso não existem pois já é muito bom Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Lais N. caixa Luxury Goods & Jewelry ### "Building automatic responses of excellence for our customers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 7, 2023 My experience is wonderful, helps me in sales in jewelry and semi jewelry, helps me communicate with my daughter and husband, with my father who lives in Bahia. I'm going to be able to do college work, schedule courses and medical appointments. I have more to say in favor of that against. Pros The success of this model is so great that it is estimated that 20% of all sales in Brazil go through WhatsApp. Sales giants, such as the Via Varejo group, which includes Casas Bahia and Ponto Frio, have 9,000 sellers dedicated only to the application. Cons It was not difficult but since everything is not perfect you can improve and so many more people will have the ease of use. Sometimes it can take time to load the information by being used in various stores at peak sales time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KZ katherine Z. vendedora Apparel & Fashion ### "increible whatsapp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2023 excelente definitivamente Pros la facilidad de sus herramientas para poder conversar con clientes Cons todo me gusta, es muy buena vale mucho la pena Reasons for choosing SocialEpoch muy recomendado Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/213833/WhatsApp-SCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.