--- title: "11Sight Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 11Sight Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/213920/11Sight/" page_type: "product" language: "en" --- # 11Sight Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 11Sight ## What is 11Sight? Numa is a cloud-based AI voice agent platform built for automotive dealerships. It manages inbound and outbound calls, books service appointments, and captures leads without requiring staff involvement. Dealerships use Numa to handle high call volumes, reduce missed calls, and keep service lanes running smoothly. The platform integrates with dealer management systems to access customer and vehicle data during calls. Core features include AI-powered call handling, appointment scheduling, lead follow-up, and real-time reporting on call activity and outcomes. Numa is best suited for franchise and independent auto dealerships of all sizes looking to improve phone coverage and service department efficiency. ## What is 11Sight used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 82 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $12 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 11Sight?[Manage this product listing](https://www.g2.com/products/11sight/claim_requests/new?auto=true) ## 11Sight Overview Updated September 2026 AI summary 11Sight enables businesses of all sizes to offer instant video calls and chat directly from web pages, QR codes, or social channels, supporting customer engagement and real-time problem resolution. As a video conferencing and conversational support platform, it features screen sharing, recording, and mobile access, with options for file sharing and user profiles. Deployment spans cloud, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 11Sight 4.7 (82) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $12 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (82) Ease Of Use 4.6 (973) Value For Money 4.8 (75) Value For Money 4.6 (796) Customer Service 4.8 (70) Customer Service 4.7 (768) ## 11Sight alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) ## FAQs about 11Sight Overview ### What problems does 11Sight solve? 11Sight solves friction in customer contact by letting website visitors, leads, students, and clients start video, audio, or text conversations instantly without downloads, accounts, or phone-number exchange. Sales, support, consultants, educators, and small businesses use it to speed lead response, resolve order questions visually, and stay reachable across devices. Answer based on 34 reviews Overview ### Which roles and teams benefit most from 11Sight? 11Sight is most used by business owners, founders, CEOs, and managing partners who need to turn website traffic into live sales conversations. Consultants, brokers, and client-facing directors benefit from instant video calls, faster lead qualification, and smoother appointment workflows that improve responsiveness, trust, and conversion. Answer based on 82 reviews Overview ### What company size and industries is 11Sight built for? 11Sight is built primarily for small businesses, which make up 96% of reviewers, and it most often appears in Marketing and Advertising at 13%. It serves automotive dealerships, service departments, hospitality businesses, hotels, and revenue teams, with additional adoption in Computer Software and E-Learning, each at 10%. Answer based on 82 reviews Features and Usability ### What are the key features of 11Sight? 11Sight includes core CRM integration and reminders, with differentiating features centered on browser-based video calls, video chat, and virtual meetings that start from a shared link or embedded website button. Commonly used communication features include screen sharing, call recording, mobile access, and scheduling for sales and support workflows. Answer based on 34 reviews Pricing ### How much does it cost and what fees or limitations are included? 11Sight starts at free for the Free plan, which includes 1 E-Line, single user accounts, and unlimited video calls. The Starter plan is $12 per user per month, and Premium is $20 per user per month; both include a 14-day free trial. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does 11Sight integrate with? 11Sight integrates with Breeze, DealerSocket CRM, HubSpot CRM, HubSpot Content Hub, Webex Connect, and Zapier. These connections cover CRM, content management, communications, and automation, giving 11Sight six third-party integrations across core sales and customer engagement workflows. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does 11Sight offer? 11Sight provides webinars, documentation, and videos to help teams get started. Webinars support live, guided learning; documentation offers written reference materials for setup and feature review; and videos provide visual walkthroughs for self-paced learning and repeated viewing as needed. Answer based on 7 reviews Getting Started and Support ### What customer support options does 11Sight offer, and how do users rate the experience? 11Sight offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as friendly, helpful, and attentive, and they value how easy the product is for less technical customers to use. Some users, however, report unresolved issues, missing replies from support, and occasional setup frustrations. Answer based on 20 reviews Meetings ### How well does 11Sight work for online meetings? 11Sight works well for browser-based online meetings, especially when fast access matters. Sales teams, consultants, and small businesses like sharing a simple meeting link for video calls, screen sharing, and client conversations. Video quality and recordings get good feedback, though scheduling, waiting room behavior, mobile hosting, and meeting security need improvement for some users. Answer based on 19 reviews ## Features AI summary Based on 9,844 Virtual Assistant reviews Capterra data shows that buyers of video conferencing software rank the following features as their top priorities: - **Two-Way Audio & Video** (**65%** of reviewers rated this feature as critical) - **Communication Management** (**59%**) - **Chat/Messaging** (**64%**) 11Sight supports all three features that reviewers identify as most important: **Two-Way Audio & Video**, **Communication Management**, and **Chat/Messaging**. Together, these capabilities give teams a clear way to run live conversations, manage interactions across customer touchpoints, and keep follow-up discussions moving in chat, helping businesses improve responsiveness and maintain more consistent communication. Two-Way Audio & Video 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Communication Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Chat/Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Two Way Audio & Video 4.9 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. Real-Time Chat 4.7 (34) 55.88% of 34 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Screen Sharing 4.7 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Digitally share screen view with others 11Sight 120 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scoring: Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM & Sales Stack Integration: Integrate with or operate alongside core sales tools such as CRM, email, calendars, and communication platforms - CRM Integration: Integration with third-party CRM systems - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Embedded AI: Provides artificial intelligence capabilities such as natural language processing and computer vision. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Forms Management: Store, manage and track all forms in a centralized location - Group Messaging: Group messaging lets multiple people carry on a group conversation - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Private Chat: Send messages to selected individual(s) from the entire audience - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue-Native Data Model: Built for sales workflows and use cases with features, data models, or outputs oriented around deals, pipelines, prospects, and revenue - Sales Task Automation & Forecasting: Support sales teams by automating basic tasks or providing predictive insights - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Management: Store and manage online video content - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Voice Mail: Computer-based system that allows users to send and receive voice messages - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 4.6 (82) 4.6 Based on 82 reviews ## Pricing Value for money 4.8 (75) Free Trial [View pricing plan details](https://www.capterra.com/p/213920/11Sight/pricing/) Free $0.00 It includes: - 1 E-Line - Single User Accounts - Unlimited Video Calls Starter $12.00 Per User,Per Month It includes: - 1 E-Line + 1 E-Room User - Availability Control - Availability Scheduling - Browser-Based or Mobile Video Calls - Caller Blocking - Call History - Call Recording - Call Routing - Chrome Extension - Company Directory - Customizable E-Line and E-Room Addresses - Device Hand-off - E-Mail - End-to-End Encryption - Group Ringing - Help Pages + Community - Message Mail - Mobile App - One-Click 3-Way Calling - One-Click Call Forwarding - Organization Management - Profile Page - Remove Branding - Reporting and Analytics - . Simultaneous Ringing - Unlimited Call Time - User Dashboard - Web App Premium $20.00 Per User,Per Month It includes: - 1 E-Line + 1 E-Room User - Availability Control - Availability Scheduling - Browser-Based or Mobile Video Calls - Caller Blocking - Caller ID - Call History - Call Notes - Call Recording - Call Routing - Chrome Extension - CNAME - Company Directory - Customizable E-Line and E-Room Addresses - Device Hand-off - E-Line - E-Line Tracking - E-Mail - End-to-End Encryption - Group Ringing - Help Pages + Community - Integration - Lead Form - Message Mail - Mobile App - One-Click 3-Way Calling - One-Click Call Forwarding - Organization Management - Pre-Call CRM Intelligence - Profile Page - QR Codes - Remove Branding - Reporting and Analytics - . Simultaneous Ringing - Unlimited Call Time - User Dashboard - Web App Enterprise Contact Vendor for Pricing It includes: - 1 E-Line + 1 E-Room User - Availability Control - Availability Scheduling - Browser-Based or Mobile Video Calls - Caller Blocking - Caller ID - Call History - Call Notes - Call Recording - Call Routing - Chrome Extension - CNAME - Company Directory - Customizable E-Line and E-Room Addresses - Dedicated Account Manager - Device Hand-off - E-Line - E-Line Tracking - E-Mail - End-to-End Encryption - Group Ringing - Help Pages + Community - Integration - Lead Form - Message Mail - Mobile App - One-Click 3-Way Calling - One-Click Call Forwarding - Organization Management - Pre-Call CRM Intelligence - Profile Page - QR Codes - Remove Branding - Reporting and Analytics - . Simultaneous Ringing - Unlimited Call Time - User Dashboard - Web App Value for money 4.8 (75) 4.8 Based on 75 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ HubSpot Agent Hub](https://www.capterra.com/p/156024/Clearbit/)[ Webex Connect](https://www.capterra.com/p/168110/IMIconnect/)[ DealerSocket CRM](https://www.capterra.com/p/10002712/DealerSocket-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (70) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (70) 4.8 Based on 70 reviews ## User reviews Overall rating 4.7 Based on 82 reviews Filter by rating 5(63) 4(17) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DD David D. Director Hospitality ### "Terrific option for keeping in touch with your clients " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2023 The customer service if very friendly and very helpful. I am very impressed with them so far. Pros I love the quick connection by far, the fastest I have seen. A great tool to keep in touch with your clients. Cons I can't think of any at the moment. So far from what I see things seems to be great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MG Mithat G. Sales & Marketing Director Computer Software ### "Great Sales Accelerator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2023 You can quickly start a video call from a web page by simply clicking the video call button. Pros Easy to deploy and suitable for all browser or application based business scenarios. Cons There is no salesforce or ms dynamics integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Investor Relation & Partnership Management Financial Services ### "Easy to use, no need to download anything." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 5, 2023 Pros It is really easy to use, no need to download anything. Cons It is quite demanding on the signal quality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul G P. Managing Partner Financial Services ### "Using 11Sight for communication with our investor network" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 The most useful feature for Danube Angels is, that a lead clicks a link, and either available consultant immediately talks to them, no matter from where, and in the language required. Pros 11Sight is easy to implement and very useful in communication with our members and interested persons to join. Cons no cons from our side, we are happy with the solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Peter H. Managing Partner Investment Management ### "very modern and user friendly communication platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 2, 2023 very satisfied and meeting needs of modern hybrid communication Pros no download, easy to get in, different rooms, easy to adapt to another languages Cons no safari background picture, sometime slow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Managing Partner Investment Management ### "Excellent Execution for Instant Customer Video engagement and Video chats inside the Enterprise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 Pros Easy integration with HubSpotRobust, secure solution, does not crash or fail, 100% secure (does not go through a big FAANG server)Switchboard functionality (call hold, call merge, private video chat during a larger video meeting, et.al. that Zoom, Google Meet et.al. do not have) Cons Strong potential in the large market of real estate case used (leasing and sales), however the industry's established "phone call/appointment" sales processes are outdated. Graphic user interface/button design could be customized to client organization needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gab B. Product marketing lead Management Consulting ### "Powerful speed to lead solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2023 Our no-show's rate was through the roof because prospects wanted to chat with us now, not in the future. Now, we change our processes with 11Sight and we're able to empower our BDR team and close more deals faster Pros The fact that I can talk instantaneously with qualified prospects really helps our sales pipeline and achieve our revenue objectives. Cons There's nothing that I dislike about the product in its current state. Alternatives considered [ServiceBell](https://www.capterra.com/p/10009050/ServiceBell/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Egemen Y. Consultant Computer Software ### "Advance Tool, Easy Integration, Best User Flow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2023 Pros \- Having advanced features ( Profile, Form, CRM Integrations, Recording, Speedmeter)- So easy integration- Quick-shot connectivity options- Lossless video chat- Web over accessibility options- enable for all scenarios such as 1 on 1, meet(room) or Conferencing Cons More language,More Integration options would be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kyla W. Marketing Consultant Computer Software ### "Cutting Edge Technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2023 Pros Inbound calling directly from our website's homepage allows for prospects to call us instantly. Cons At the moment, there is nothing we do not like about the 11sight solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kristian T. CEO Real Estate ### "First time using 11sight" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2023 Pros It's a really good software that allows customers to get in touch really fast and helps increase the speed of sales. Cons The learning curve for the program can feel a bit slack, but it's worth it once you've settled in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/213920/11Sight/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.