# Page 4 | Sage X3 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Sage X3 the right Order Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213927/Sage-X3/reviews --- Sage X3 4.3 (116) [View alternatives](https://www.capterra.com/p/213927/Sage-X3/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Sage X3 ## Showing most helpful reviews Showing 76-100 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EW Ed W. IT Contractor Food Production Used the software for: 6-12 months ### "Support Model Needs an Update" December 16, 2020 5.0 We are a food manufacturing and distribution operation. Our implementation was, at one time, highly customized. M&A activities and switching support organizations resulted in updates overlaying custom code and loss of custom functionality. The excuse of "That is not our code!" when attempting a recovery is not a viable answer for us. Pros This is a very functional and complex ERP application. A robust and expensive to support. Cons The support model is lacking in overall expertise. We have used changed support organizations twice due to lack of knowledge on attempting to implement a 3rd party application. Sharing and collaboration of resources between the organizations is cumbersome and the pricing for this expertise, due to complexity of the application, is very expensive. Reason for choosing Sage X3 I was not part of the initial decision. Review Source CW Curtis W. Analyst Wholesale Used the software for: 2+ years ### "Sage X3" May 14, 2020 4.0 Overall, our experience has been positive. I would recommend that companies ensure to include it in their RFP process. Pros Customizable features allow us to get the most out of the product. Workflows allow for controls for authorization where required. Cons Adding in some features required a lot of custom coding. Most notably was allowing for automatic allocations of product that is being cut. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Sage X3 Sage X3 was a better overall fit for our company. Review Source Response from Sage May 15, 2020 Thank you for your review, it is great to hear that you are able to save time through automation using Sage X3. KH Katherine H. Project Manager Hospital & Health Care Used the software for: 2+ years ### "Sage X3 Review" March 19, 2024 4.0 Pros Wide ranging solution which allows flexibility in processes Cons When items which seem like they should be business standard are not included and bespoke is required at additional cost Review Source Response from Sage August 8, 2024 Hi Katherine, we appreciate your feedback on Sage X3. We're glad you value the flexibility our solution offers. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews NH NIC H. Senior IT Business Analyst Consumer Goods Used the software for: 2+ years ### "Overall a good ERP. Keep in mind they have to work for several types of businesses." December 16, 2020 4.0 Overall, I've had a positive experience. As with any ERP, there are some things that are frustrating, but of the handful of ERPs I've worked with, it is the most flexible. I think it will be even better when we get to V12 (currently on V9). Pros There are a wide range of settings to help make Sage function the way we need it to. The knowledgebase is typically very helpful. If calling in for support, most of the time there is no wait and everyone seems quite knowledgeable. Cons When you do need a customization, it is lengthy and typically expensive. Apparently this is no longer offered by Sage, so a 3rd party must be used. So far, it is even more lengthy and more expensive.... Review Source CS Christy S. ERP Systems Administrator Chemicals Used the software for: 2+ years ### "A good ERP system" May 14, 2020 5.0 I am happy with the product. I administer this product as well as another ERP and this one is substantially better in nearly every way. Pros X3 is highly configurable. Its intercompany functionality is substantial. Administrators have a ton of control over the user experience-- what they see, default fields, hiding fields, permissions, etc is all highly configurable without needing to be an IT genius to figure it out. Cons The ability to receive help. The help function is somewhat helpful sometimes but is not updated as often as it should be. The user community is lacking. I would love to be able to post on a message board about my problem, but when I have done that I have rarely gotten the answers I need. Solutions to X. problems are not "googleable" Review Source Response from Sage May 18, 2020 Thank you for your review and I am pleased that you Sage X3 helps you run your business effectively. LJ LATHIERE J. administrateur Computer Hardware Used the software for: 2+ years ### "L'ERP Sage X3 " February 16, 2024 5.0 Pros L'ERP Sage X3 se distingue car il permet de gérer en profondeur tous les processus Cons Un support robuste mais coûteux. De nombreux modules qui devraient être «standard» ne le sont pas et nécessitent une personnalisation. Review Source VL Víctor L. Responsable Transformación Digital Chemicals Used the software for: 2+ years ### "Buen producto ERP" April 25, 2024 5.0 Pros La personalización, la adaptación del software a la empresa y no al revés Cons Si la incidencia no puede ser resuelta por el consultor y llega a Sage, la resolución es lenta Review Source BP Brian P. IT Director Food Production Used the software for: 2+ years ### "Sage X3 Food Production" May 11, 2020 4.0 Overall we are satisfied with our decision to move to Sage X3. Being a food manufacturer with multiple sites we have successfully grown with X3. Pros Multi-Site features work well, Lot control/QC features are strong, visual process flows make new user training easy. Home Pages / Dashboards deliver easy access to data for production/shipping/receiving. Cons Integrated workorder planning functions are not realistic to use in version V9. Online help is lacking in too many areas, error message descriptions are vague. Reason for choosing Sage X3 decision to stay with Sage was based on ease of moving our data from PFW to X3 and with X3 Multi-site/multi-company features Review Source Response from Sage May 18, 2020 Thank you for your review of Sage X3. I am pleased that X3 has grown alongside your business. JCB Jean Christophe B. Responsable ERP Textiles Used the software for: 2+ years ### "Sage X3" September 13, 2022 5.0 Très bon outil de gestion d'entreprise, Finance, Négoce, Stock et surtout Production (interne et externe). permet la connexion avec des outils tiers rapidement afin de faciliter l'échange d'informations. Pros Ergonomie de la v12, prise en main rapide, adaptabilité, ouverture aux développements métier. Equipe SAGE à l'écoute des utilisateurs finaux. Mise à jour trimestrielle. Cons Du fait de la politique de mises à jour trimestrielles, certaines nouvelles fonctionnalités ne sont pas jusque-boutistes, Il manque un tout petit rien, parfois des effets de bords néfastes surviennent lors des montées de release. Reason for choosing Sage X3 Pour tous les points cités plus haut. Ergonomie, maniabilité accessibilité, possibilité de personnaliser rapidement le standard. Review Source NK Nathan K. Manager, IT Medical Devices Used the software for: 2+ years ### "Natha's Review of X3" November 19, 2020 4.0 3 years as an admin. responsible for daily use, trouble shooting problems ( why didn't this invoice show up in the matching screen?) , creating SQL queries, writing & modifying reports. Pros Has lots of functionality. can take acre of most of our requirements Good role based security Cons Proprietary language for modifications. Where do I learn all the commands and see a library of examples? Interface look and feel is 20 years old. only crystal for generating reports. Review Source CT Cláudia T. Procurement Assistant Machinery Used the software for: 2+ years ### "Bom mas a melhorar" August 1, 2023 3.0 Pros Software muito fácil de trabalhar.Económico Integração fácil com outras aplicações.Pesquisa foi melhorada. Cons Visualização do ecrã (layout) deve ser melhorado.Dificuldade na gravação de alteração de documentos Review Source MD Morgan D. CEO Accounting Used the software for: Less than 6 months ### "Awful company" October 12, 2023 1.0 Awful, predatory Pros I was looking for something more customizable than Quickbooks, which it is. Cons Misleading advertising, said works with Mac doesn't really(yeah if I install it in parallel and buy a new subscription for all my other software in Microsoft parallel). Then refund process was excruciating, didnt refund money and had to follow up several times. Then you have to sign up with Pay for ACH which is worse. The rates are extremely expensive, they make you sign all this stuff before you get the actual rates, I never used service or finished setting up service and closed account with sage. Then a year later I get charges, they won't refund me even though I never used them or finished setting up. Extremely unhelpful. Review Source MM Michael M. CEO Chemicals Used the software for: 6-12 months ### "Sage Review" May 7, 2020 5.0 Overall experience has been good with the exceptions listed above. Allowing us to consolidate software is our goal. Pros I like the look a feel of the system and ease of opening other functions from the same screen. Cons System isn't designed for the chemical industry. A lot of mods or customizations have to be made for the system to support our needs. There is always a solution but there is always a cost as well. will be well over budget once everything is working the way it was presented. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Kinetic](https://www.capterra.com/p/249741/Kinetic/)[JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Reason for choosing Sage X3 Felt over time it would be a better solution based on the size of our company. Review Source Response from Sage May 11, 2020 Thank you for your review, hopefully Sage X3 will continue to help your business consolidate your enterprise software. Daniel R. Consultor Jr Used the software for: 6-12 months ### "Really software adjustable to any type of medium or large company" July 26, 2018 4.0 Pros What I liked the most is the versatility it has to adapt to the needs of any type of business, a great alternative for ERP. The variety of configurations that can be modified as well as the functionalities that can greatly save response times. The presentation and easy to create reports with very simple and guided quearys also The user interface is foolproof which is a great solution for the support and information department. Cons As an administrator I always have problems when it comes to support and debugging problems presented in the application in which many of them are not documented properly. The Reports are very colorful and well structured but at the moment of the output they take a long time to appear. I had some problems in the version update and the service pack caused some headaches Review Source AE Alain E. dsi Automotive Used the software for: 2+ years ### "SAGE X3 le pret a porter de l' ERP" February 5, 2024 5.0 Pros Sage X3 est un ERP d'une grande stabilité Cons on doit passer forcement par un integrateur Review Source RM Raj M. President Computer & Network Security Used the software for: 2+ years ### "Heavily customizable for any organization " December 16, 2020 4.0 Pros Customizable yo whatever your organization may need. Lots of external modules available to fill any specific needs. Cons Lot of modules that should be “standard” aren’t and require customization. Also unless you have someone who is x3 dev certified you can expect to pay huge money for customization and updates. Review Source MC Matthew C. Director of Compliance and Quality Assurance Consumer Goods Used the software for: 2+ years ### "Pretty good but without advanced features" November 12, 2020 3.0 It is good overall, but a little basic for what we need. Pros The structure of the software is good and allows for good navigation. It has some standard features that are good. Cons It does not have many of the features that I would like to see for Quality Control. It does not have a good place to enter test results. It is not clear how to customize it for compliance with 21 CFR Part 11. Review Source RD Roberto D. Consulente Business Development Information Technology and Services Used the software for: 2+ years ### "Perché Sage X3?" January 14, 2021 4.0 L’ERP Sage X3 si distingue perché permette di gestire in modo approfondito tutti i processi tipici delle medie imprese. Dagli acquisti alla produzione, dalle vendite alla gestione del magazzino, dal customer service alla contabilità tutta, arrivando fino alla gestione finanziaria. Grazie alle competenze maturate e alle esperienze acquisite, è possibile implementare Sage X3 in modo semplice e con successo, rendendo l’adozione di questo nuovo gestionale l’occasione per rendere maggiormente efficienti i processi aziendali preesistenti, e implementarne di nuovi Pros Le funzionalità che valuto positivamente per la mia attività sono il CRM e il post vendita; le trovo veramente fruibili con facilità e integrabili con altri sistemi, anche social. Cons Nell'ambito delle funzionalità del CRM vanno migliorate le funzioni di gestione delle campagne marketing e prevendita. Review Source AR Alain R. Chef de Projet Wholesale Used the software for: 2+ years ### "Sage X3" February 16, 2023 4.0 Pros Sage X3 est un ERP efficace et hautement adaptable! Cons L'exposition et la consommation d'API / Webservice doivent encore être améliorées Reason for choosing Sage X3 Un rapport qualité/prix correct Review Source MT Mai T. Dir. of Sales Support Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Support" November 14, 2017 4.0 I recommend renewing your support, though it is costly, but you never know when the system comes through an error and ends up taking you days to resolve. Pros When we first signed with Sage X3, we had the premium support package. We were able to ask for help/support 24/7. Cons We decided not to renew our support package and that was a mistake. Sage provides support to those that have the higher package support first. You can wait up to days for any assistance. Review Source EK Eli K. Assistant Controller Consumer Goods Used the software for: 2+ years ### "Personally, I LOVE it!" August 15, 2017 5.0 Pros I like the flexibility, the queries are very easy to use, and easy to create new ones. All data is integrated. Cons I can't stand Crystal Reports. They take very long to generate, don't export well, and and not user friendly. Review Source AG Alexa G. Accounts Payable Oil & Energy Used the software for: 6-12 months ### "Easy database" May 15, 2018 5.0 Sage is a great software for data entry. I believe that it has everything possibly needed on it and it is simple enough that just about anyone can learn to use it! Pros I like that this product has a help button on every tab, I also like how easy this software is to use and how quickly I was able to learn how to work with it and explore everything that it has to offer. Cons I do not like how you can easily add or change codes by clicking one wrong button. I do not like how many modules are on it, I feel like they categorize way to much. Review Source LV Linnet V. AP Analyst Insurance Used the software for: 2+ years ### "Sage X3 Review " May 8, 2020 3.0 It has be Ok Pros There are no many things I like this software since it is not user intuitive Cons The system works very slow Review Source EK Edward K. Digital Marketing Manager Wholesale Used the software for: 2+ years ### "X3 In Manufacturing " May 15, 2020 4.0 Really good, its the backbone of our business. Pros It is fully integrated with our websites and our orders are automated to the point of shipping. We then deliver a tracking number automatically to the customer. Cons Entering orders can be clumsy and it's hard to eliminate unneeded steps. For our product it would be ideal to eliminate a number of steps if possible. Review Source Response from Sage May 18, 2020 Thank you for your review of X3 and calling it out as the backbone of your business. JG James G. Controller Wholesale Used the software for: 6-12 months ### "Sage X3 Financial Review" May 13, 2020 4.0 Great until recently Pros Excel downloads and re-coding documents before finalization Cons I actually experienced a situation where part (unbalanced)of a journal posted and caused my G/L to be unbalanced. This should not be possible and is concerning Review Source Response from Sage May 15, 2020 Thank you for your review, sorry to hear you had an issue with your GL. If you are able to get in touch with me laura.hansford@sage.com, I will look to resolve this for you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.