# Pinnacle Cart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pinnacle Cart the right eCommerce solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/21401/Pinnacle-Cart/reviews --- Pinnacle Cart 4.3 (10) [View alternatives](https://www.capterra.com/p/21401/Pinnacle-Cart/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pinnacle Cart Ease of use 4.2 Customer Service 4.1 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Melanie S. President/Owner Apparel & Fashion Used the software for: 2+ years ### "Long term client concerns. " November 7, 2016 3.0 Overall Pinnacle Cart has been good to me and my company. I've been with you guys for 6-7years and your staff was very helpful at first but I've noticed lately when we call for tech support there is always a price attached and they are not as helpful as they use to be. Also, you need to be hosting some webinars for your clients that showcase tips and tricks to using Pinnacle Cart, introduce new features and how to use them, etc. Pros Affordability originally Cons The affordability is starting to change. Needs to be connected with more online platforms. Review Source Response from PinnacleCart November 8, 2016 Thanks for the feedback Melanie. We appreciate you taking the time to create this review and providing us with this valuable feedback. I'll talk to our customer service leads and make sure we are managing your account correctly. Unfortunately we do have to charge for coding changes and extended support, but cart and features support is always free. We really liked the webinar suggestion, expect to see these start shortly. EC Erik C. Retail Used the software for: 2+ years ### "One of the best E-Commerce Solutions" November 7, 2016 4.0 We at Blazing Glass were looking for an E-Commerce solution that could offer ease of use for our employees and be SEO-friendly. Pinnacle Cart offers that and more, being able to install and customize the templates to your liking plus if you know coding you can always dig even further into the customization of your site. Are ready to take your business to the next level? Consider giving Pinnacle Cart a try, you'll be surprised. Pros The ease of use and it is easy to understand what each tab does. Cons the only negative thing I can think of at the moment is the fact that sometimes when we add products and save changes it will leave a blank screen and we would have to refresh the page (it saves the update, we just need to hit refresh to get the page back) maybe it's a bug or something we did on our end. Review Source Response from PinnacleCart November 8, 2016 Thanks for the positive review Erik. We appreciate the feedback and look forward to helping you grow. AM Amir M. President Information Technology and Services Used the software for: 2+ years ### "I do not recommend Pinnacle Cart software to anyone. " May 7, 2025 1.0 Platform has a learning curve and it takes a long time to master. Unfortunately we realized this problem too late. We have been using it for several websites and spent $$$ to keep up with development and customization. Their support is hopeless and company as a whole very unreliable. Pros I am disappointed with their Pinnacle cart. Unfortunately I have invested so much money and time to customize the software for many years. Cons The support team is not helpful. any issue is responded by secretary and she needs to check and get back. Switched from [Joomla](https://www.capterra.com/p/161648/Joomla/) Was looking for easier software to manage and resell Review Source CH Craig H. Founder and CEO Marketing and Advertising Used the software for: Less than 6 months ### "Pinnacle Cart allows online store management" May 2, 2022 5.0 Pros Pinnacle Cart is an all in one shopping cart solution that provides an extensive infrastructure for e-commerce. Cons Needs to provide a deeper access to the source code and enable hosting in own server. Review Source sA steven A. President Used the software for: ### "A complete software package ready to use out of the box, can be tailored to suit" May 13, 2016 5.0 Pinnacle Cart is my 3rd shopping cart software package for my business. It is by far the best I have used to date. It will work right out of the box and there are helpful instructions for everything, it does what needs to be done. My cart is customized to suit my specific needs. Being able to customize the cart is great but be forewarned, you can break the cart easily so do backups before any changes. From my customer's view, it is easy to navigate which means more sales for me. Especially like the mobile side of this package. Their tech support is top notch and attentive, they fix what you break quickly..... Always look forward to updates, fixes and new processes available with their regular updates. Review Source Response from PinnacleCart November 8, 2016 Thanks for the positive review Steven. We appreciate you taking the time to provide us your feedback.We are currently working on some improvements we hope will make the customization process a little more user friendly. GK Greg K. President Used the software for: ### " Unlimited Possibilities With Pinnacle Shopping Cart - Great Support" May 13, 2016 5.0 We switched over to the PinnacleCart platform about 6 years ago now. Many of the custom modifications we had done in the past are now standard on the current cart. If it's not available straight out of the box, they can modify it to suit your needs. We currently host with Pinnacle and use their full support. Being able to call for support is truly invaluable. They are very responsive and it's a huge improvement over our previous provider. Our most recent project went off without a hitch. I wish we were able to work with Jeff more often. Review Source HN Heidi N. President Used the software for: ### "Pinnacle Cart has an excellent product and customer service!" April 29, 2016 5.0 Several years ago PC helped us make the seamless transition from another shopping cart to theirs. We have been very happy with PC's robust cart . They are continually listening to customers and looking for ways to always stay ahead of what is current in the industry. Our experience is that they are honest in telling us what they can and can't do. This has not been our experience with other shopping carts. We also LOVE that we can always reach their US based technical help line for any help or questions we may have. Review Source WL William L. President Used the software for: ### "Fast Friendly and Feature Packed" May 13, 2016 5.0 As a small business owner managing my time is important and having a platform that works, is easy to manage and is backed by effortless support gives me the freedom to focus on growing my business. Support and the Pro services team have been great to work with. The feature set of the cart while more than I can use is great and they keep improving it all the time. I can't see myself choosing another platform based on my experience I am a lifer with Pinnacle Cart Review Source DR Deanna R. Owner Used the software for: ### "Great shopping cart in use for the last 7 years. I now have 5 carts with Pinnacle." April 28, 2016 5.0 Pinnacle Cart is easy to learn and use. I did try another cart previously to see if it would work better, but you had to purchase all kinds of apps to get what you wanted. I didn't want all those extra fees each month. Pinnacle Cart is all in one. Great tech support and reliable cart. I would recommend this cart to anyone. Review Source JM Jim M. Owner Used the software for: ### "Exceptional Support - Aaron" May 13, 2015 5.0 I want to let you know that Aaron provided excellent support today. Aaron was able to work it out on one of the carts, then explain it to me, and I was able to correct the problem on the other sites. Aaron was sympathetic to my problem and stuck with me until it was corrected. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.