# Twitter/X Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Twitter/X the right Social Networking solution for you? Explore 1802 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214056/Twitter/reviews --- Twitter/X 4.5 (1802) [View alternatives](https://www.capterra.com/p/214056/Twitter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Twitter/X Ease of use 4.6 Customer Service 4.1 ## Pros and Cons in Reviews DM David M Technical Support EngineerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “I enjoy the speed with which I could post updates and reply to users, which allows to maintain the active presence and respond to the issues related to support in real-time.“ January 3, 2026 MJ Medina- Maldonado J Graphic designerGraphic Design, 201 - 500 employeesUsed the software for: More than 2 years. “What I like least about Twitter is how algorithm determines the type of content to be seeing which could make me miss posts from my friends.“ April 22, 2026 DD Denise D ConsultantInternet, 2 - 10 employeesUsed the software for: More than 2 years. “I deliver content from my blog and connect with some of the greatest people on the planet, Twitter, if used correctly can also help you connect with new customers for your business.“ April 13, 2026 AR Amos R OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the algorithm shows me the weirdest posts, it lacks team collaboration tools and you can't edit your posts after the short period they give you.“ November 13, 2025 Mustafa A DirectorCivic & Social Organization, 2 - 10 employeesUsed the software for: Less than 6 months. “The introduction of monetization for creators and improved video features has made it more versatile, though it requires a bit of effort to curate your feed to avoid noise.“ April 9, 2026 Bryan J Democratic Presidential CandidateAirlines/Aviation, Self-employedUsed the software for: 6-12 months. “The one dislike I got about twitter is about the disinformation that is sometimes spread on the website, I would assume they have a spam checker to take those kinds of spam messages out.“ January 15, 2026 ET Edward T AccountantAccounting, 201 - 500 employeesUsed the software for: 1-2 years. “I adore Twitter mostly because it allows you to send an important message in a matter of seconds and be sure that others will see it.“ March 11, 2026 JR Joe Felix R EntertainerEntertainment, Self-employedUsed the software for: More than 2 years. “The price isn't completely unreasonable, but it's not good to lock basic things like Post Engagement and longer posts behind a paywall.“ October 3, 2025 ## Showing most helpful reviews Showing 1-25 of 1802 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mustafa A. Director Civic & Social Organization Used the software for: Less than 6 months ### "The Hub for Real-Time Information and Global Conversation" April 9, 2026 5.0 Twitter/X is my primary tool for staying informed and networking professionally. While the platform has undergone significant changes recently, it remains a vital space for public discourse. The introduction of monetization for creators and improved video features has made it more versatile, though it requires a bit of effort to curate your feed to avoid noise. Overall, it is an essential app for anyone who wants to stay connected to what's happening in the world right now Pros The platform remains the best source for real-time news and global trends. The ability to engage directly with industry leaders, creators, and public figures is unmatched. I particularly like the 'Community Notes' feature for crowd-sourced fact-checking and the integration of long-form video and 'Groks' AI capabilities, which have added more depth to the user experience Cons The platform can sometimes feel overwhelming due to the high volume of content and occasional bots in the replies. The transition to the new verification system has made it harder at times to distinguish between authentic sources and paid accounts. Additionally, the algorithmic 'For You' feed can be hit-or-miss in terms of relevance compared to the chronological 'Following' feed Review Source LV Luis V. Account Executive Broadcast Media Used the software for: 2+ years ### "Excellent as a source of trend insights for great broadcasting." June 6, 2026 4.0 Twitter/X, although quirky, is an important tool for connecting with our audience and for identifying opportunities to connect our station content with broader cultural conversations. It's no longer just social media, it's an unsuspected friend when it comes to grasp listener behavior and smarter client pitching. Pros Twitter/X has been a valuable platform, for following up on trends and local discussions that are of interest to our station viewers. I have been able to scan hashtags or see/like industry profiles quickly to help me pitch ideas to potential advertisers on what resonates with listeners. The post performing data is also extremely useful when scheduling social campaigns with ad sales campaigns. Cons The UI changes can be confusing at times, as soon as I get comfortable, they do a major update. It also seems like it's more depending on ads, and when I want to concentrate on competitor accounts or particular niche conversations, I can be distracted by the ads. Review Source Earl T. Owner Voice Talent Broadcast Media Used the software for: 1-2 years ### "no support or cs on X" May 15, 2026 1.0 Frustrating no support available . There is so much inconsistency & no help offered been using at least 6 yrs Pros nothing now no cs why does it exist they don't care abourt users . used a long time & never had this problem Cons SUDDENLY X put in notifications my account is temporarily labelled limiting my reach. Earlier my account was suspended. put great effort to finding how to contact support & appears there is no support. Leaving the info on my account with no explanation or how to resolve it. it is the worst example of cs. i would give it a 0/5 but to get this reviewed have to put a 1. looks like confusing yet i can still get into twitter or X. confusing why i can get into my account. why is it temporay labelled & suspended no explanation given & nothing shows who to contact when i click more & system settings. Review Source KM Kim M. Financial Manager Construction Used the software for: 2+ years ### "Twitter/X is my long term friend" May 17, 2026 5.0 It has been an absolute pleasure using Twitter, if has many interesting and educative contents with many well educated people. I have been using Twitter/X for more than 10 years ago,and I'm still using it. Pros The blue-check mark feature on twitter is what I find most appealing. I can tell that an account is verified and the information posted from it is reliable when I see a blue-check mark on it. Cons DMs ought to be more closely watched for spam.Twitter's large amount of content can also be overwhelming. Twitter/X could also find addictive. Review Source MW Meegan W. Educator Education Management Used the software for: 2+ years ### "Great to Stay Informed" May 7, 2026 4.0 Overall, Twitter is a fun and fast‑paced place to share thoughts, keep up with trends, and see what everyone’s talking about. It’s super convenient for quick updates and casual browsing, even if it can get messy at times. Once you get used to the flow, it’s a solid spot to stay connected and entertained. Pros Twitter is great for staying in the loop without feeling like you’re digging through long posts. It’s fast, easy to scroll, and perfect for catching quick updates, jokes, news, or random thoughts from people you follow. The real‑time vibe makes it fun, and you can jump into conversations or trends without needing to write anything long or complicated. Cons Twitter can get chaotic pretty fast. The feed moves quickly, arguments pop up out of nowhere, and sometimes the algorithm shows you stuff you didn’t ask for. It’s also easy to miss tweets if you’re not checking often, and the platform can feel a bit overwhelming when drama or spam starts taking over your timeline. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 1-2 years ### "My top app " March 4, 2026 5.0 Overall experience is top tier social media I use it everyday I post all day long I love this app perfect Pros I love twitter/x its go to when im home bored user profiles are good i connect with family on there i love social media Cons The only con is the ads too many of them but everything is good to me never really had to use the customer support Review Source SE Sarah E. Microbiologist Hospital & Health Care Used the software for: 2+ years ### "Twitter/X is one of the best !" April 20, 2026 5.0 Overall, Twitter/X is a very interesting educative social platform . I like many things about it. I like its hashtags , tweet , retweets,mentions so much including the DM. I love using it to the fact that I use it on daily basis. Pros Twitter has a very fantastic community. It has a very helpful customer support team as they are eager to solve problems. It is very good for sharing updates and news. It is so entertaining. Cons DMs should be more monitored for spam . Also . Twitter can also be overwhelming due to high volume of contents. It can also be addictive. Review Source MMJ Medina- Maldonado J. Graphic designer Graphic Design Used the software for: 2+ years ### "My review for Twitter/X" April 22, 2026 5.0 Overall, I like Twitter as it makes me to connect to the world. It has many educative , entertaining contents which makes using it interesting for me. I like the availability of hashtags and mention . Pros I like the fact that it has mention and hashtags. Its customer support is very active and respond swiftly when reach out to them. Cons What I like least about Twitter is how algorithm determines the type of content to be seeing which could make me miss posts from my friends. Review Source ET Edward T. Accountant Accounting Used the software for: 1-2 years ### "X/ Twitter is so awesome " March 11, 2026 5.0 With every aspect considered, this is a great way to share news or your opinions while remaining anonymous and discovering the opinions of others based on their responses.and to keep up with happenings and current issues. Pros I adore Twitter mostly because it allows you to send an important message in a matter of seconds and be sure that others will see it. I also like as their customer support team is so helpful. Cons In addition to lacking team collaboration capabilities and preventing you from editing your posts after the brief time allotted, the algorithm occasionally displays the most bizarre posts. Review Source DD Denise D. Consultant Internet Used the software for: 2+ years ### "For quick communications and also social media marketing " April 13, 2026 4.0 I deliver content from my blog and connect with some of the greatest people on the planet, Twitter, if used correctly can also help you connect with new customers for your business. Pros I absolutely love Twitter for business and personal use. Twitter allows me to drive traffic to my blog, interact on a global level, and attract new clients through content marketing. Cons Some folks can be spammy, and the DM's should be monitored more closely for Spam. I simply decided not to respond to these DM's that are automated and impersonal. Review Source VR Verified Reviewer Director Arts and Crafts Used the software for: 2+ years ### "Twitter Rating" December 20, 2023 5.0 I've been on Twitter for over a decade and have made numerous enriching connections and I love the free speech and spontaneity there. Pros Great source of interaction, news and popular culture that sets the theme for debate of multiple subjects. Cons Too many changes too fast have made the experience rather frustrating but we're slowly getting used to it. Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Twitter had better quality content and engagement. Review Source DM Dennis M. IT Manager Information Technology and Services Used the software for: 2+ years ### "Get Real-Time News, Prompt Updates & Current Trends with the Worlds most Versatile Social Media Platform: Twitter" June 22, 2025 5.0 I really love using Twitters as a social media platform and i highly rate it. Overall its a great social media platform Pros Twitter helps me Get real-Time Updates and get to know the current trends in the world today. Furthermore, using Twitter i can get access to Great thinkers, Philosophers and billionaires from all over the world who provide unique insights through their tweets. Cons As a Social Media platform, twitter meets all my needs hence there is nothing to dislike about the software. Review Source DM Dennis M. Senior Frontend Engineer Mental Health Care Used the software for: 2+ years ### "Get Real-Time Updates & Read Interesting Threads on the worlds best social Media Network: Twitter" July 24, 2025 5.0 Pros I like Twitter because i can connect with Industry Tech Giants, Learn from Philosophers and read interesting education threads. I can also create my own tweets and get real-time updates on different topics. Cons Twitter meets all my needs and thus , there is nothing i don't like about the social media platform. Review Source RM Renee M. Wfh Hospitality Used the software for: 1-2 years ### "Twitter is the Name" July 3, 2025 3.0 My overall experience with this is was a good one because I enjoyed the posts and so on, except for my information was always the up to date. Pros I like the layouts of the app, easy to navigate and it has many topics most people would be interested in. Cons I would have to say that I didn't like that my feed wasn't always up to date for some reason. I don't know if it was the phone I used at the time or just maybe the app. Review Source LJ Leon J. Cyber analyst and support Computer & Network Security Used the software for: 1-2 years ### "My experience with twitter/X" May 25, 2025 5.0 My experience has been great so far. Have always enjoyed my time spent on it. While engaging with different people through tweet Pros Twitter/X has being my best go to app whenever I want to get the latest news, gist and update on everything. And it also let people tweet their minds the way they like. Connecting people from different regions. Cons There is nothing I hate about twitter/X. I like Every aspect of it. A very good app I will recommend to anyone Review Source NS Natasha S. homemaker Wireless Used the software for: 2+ years ### "good software " April 22, 2025 5.0 Pros easy to use and layout simple and i can connect with family and friends Cons sometimes it messed up at different times of days . thats aboutit Review Source ZD Zach D. director Sports Used the software for: 2+ years ### "Live updates are the best " April 13, 2025 5.0 One of my favorite apps! Best for getting on the spot sports highlights Pros I love how easily I can find any news that I need. Cons I don’t like that sometimes there’s lots of not comments. Review Source eZ eslam Z. supervisor Cosmetics Used the software for: 2+ years ### "Twitter X Review" October 15, 2024 5.0 My experience with it is very good. I gained experience and it gave me useful information. Twitter is a great place to get information and news in real time and it is a way to share my thoughts and opinions with the world. Pros Speed and ease of use for marketing and personal or brand promotion Building business networks is one of the most prominent features of Twitter, as it can be used to communicate with customers or competitors. Twitter can be used to obtain exclusive information about any favorite activity Cons The limited number of characters makes it difficult for some users to express themselves Twitter has fake accounts, so beware of suspicious links from unknown users A tweet can easily be lost when followers are offline and miss out Review Source VR Verified Reviewer Architect Architecture & Planning Used the software for: 2+ years ### "Twitte/X Review " February 5, 2025 4.0 Pros Enables me to interact with a people in many ways possible like replies, dm and space. Cons Even with the additional of community notes feature, fake news is still prevalent in the app. Review Source SB Stephan B. Digital Marketing Manager Sporting Goods Used the software for: 2+ years ### "The Best Way to Share Up-to-the-Minute News" January 14, 2025 5.0 Excellent as a news source and the place to be in order to remain relevant and informed up to the second. Pros It is the only social media platform with a priority on immediate relevance and community fact-checking. Cons New API makes it difficult to set up integrations and automations. Review Source JD Juliet D. Business Owner E-Learning Used the software for: Less than 6 months ### "Interesting as a platform with a different take on things." February 19, 2025 3.0 Although it is not my platform of choice for "enjoyment", I like it as a means to have a a range of Social Media "voices" - I feel it has its place alongside LinkedIn and Meta. I have started using the Grok AI and am also finding that interesting. Pros That there appears to be an effort to encourage community journalism and get to the truth. I like it as a means to have a balanced view of things and have a range of "voices" on Social Media. Each platform is different and that is interesting. It is much better now with less posting restrictions i.e. character length, videos & images. The posts are more interesting. I see now that if you are on the premium tier you can get paid for your posting and ads, which I think is fair. Cons I am not fond of the interface - very functional and not appealing and user-friendly. Review Source AM Angela M. Educator Education Management Used the software for: 2+ years ### "X Marks the Spot" October 19, 2024 5.0 I love the new X and the ability to read uncensored news, share ideas and collaborate with other professionals Pros Free speech online platform for sharing ideas and marketing businesses is so important for our ever changing, always growing industry. I love that I can connect and collaborate with other professionals. Cons The negativity is my least favorite but this is just part of free speech which I promote. Review Source HM Hazaa M. PR Information Technology and Services Used the software for: 1-2 years ### "Bad useless customer support that doesn't solve single issue !" September 3, 2024 1.0 Overall, my experience with Twitter/X has been a mix of valuable engagement and significant frustration. While I enjoy the platform's ease of use and the connections I can make, the recent technical issues and slow customer support have made it challenging to maintain a positive experience, especially when trying to recover my account. I'm hoping for improvements in these areas to enhance my overall satisfaction. Pros What I like most about Twitter/X is its ability to facilitate real-time conversations and connect me with a wide range of topics and communities. The platform makes it easy to stay updated on news and trends, and I appreciate the diversity of voices that contribute to discussions. Cons The biggest downside for me has been the frustrating technical issues and the lack of responsive customer support. Recently, I faced multiple login problems, including being locked out of my account after a tweet, and the Captchas were a hassle. The slow recovery process for my business account has added to my frustration. Review Source DD Derek D. Marketing Manager Legal Services Used the software for: 1-2 years ### "Not Bad, Not Worth the Money" October 21, 2024 3.0 I working marketing and have ran ads on X and post content as well. Pros Their audience targeting is satisfactory Cons The cost of advertising is not a value to me Review Source TF Tara F. Ai Digital Creator Arts and Crafts Used the software for: 2+ years ### "Awesome informative " August 1, 2024 5.0 Been good so far no complaints. The only thing I wish they would change is the texting amount, needs to allow for more texting. Pros It's awesome you can post important things to help others out and you can also look up others posts. Cons I wish it allowed you to text more about whatever it is you are texting about. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.