--- title: "Twitter/X Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Twitter/X the right Social Networking solution for you? Explore 1806 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/214056/Twitter/reviews/" page_type: "reviews" language: "en" --- Twitter/X 4.5 (1806) [View alternatives](https://www.capterra.com/p/214056/Twitter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 27th, 2026 # Reviews of Twitter/X Ease of use 4.6 Customer Service 4.1 ## Pros and Cons in Reviews DD Denise D ConsultantInternet, 2 - 10 employeesUsed the software for: More than 2 years. “I deliver content from my blog and connect with some of the greatest people on the planet, Twitter, if used correctly can also help you connect with new customers for your business.“ April 13, 2026 MJ Medina- Maldonado J Graphic designerGraphic Design, 201 - 500 employeesUsed the software for: More than 2 years. “What I like least about Twitter is how algorithm determines the type of content to be seeing which could make me miss posts from my friends.“ April 22, 2026 Mustafa A DirectorCivic & Social Organization, 2 - 10 employeesUsed the software for: Less than 6 months. “The introduction of monetization for creators and improved video features has made it more versatile, though it requires a bit of effort to curate your feed to avoid noise.“ April 9, 2026 AR Amos R OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the algorithm shows me the weirdest posts, it lacks team collaboration tools and you can't edit your posts after the short period they give you.“ November 13, 2025 DM David M Technical Support EngineerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “I enjoy the speed with which I could post updates and reply to users, which allows to maintain the active presence and respond to the issues related to support in real-time.“ January 3, 2026 iA ibrahim A Marketing ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “X (Twitter) is not the easiest for brand social media management and to scale up sales and competition, it requires a longer learning curve.“ July 22, 2026 ET Edward T AccountantAccounting, 201 - 500 employeesUsed the software for: 1-2 years. “I adore Twitter mostly because it allows you to send an important message in a matter of seconds and be sure that others will see it.“ March 11, 2026 Bryan J Democratic Presidential CandidateAirlines/Aviation, Self-employedUsed the software for: 6-12 months. “The one dislike I got about twitter is about the disinformation that is sometimes spread on the website, I would assume they have a spam checker to take those kinds of spam messages out.“ January 15, 2026 ## Showing most helpful reviews Showing 1-25 of 1806 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mustafa A. Director Civic & Social Organization Used the software for: Less than 6 months ### "The Hub for Real-Time Information and Global Conversation" April 9, 2026 5.0 Twitter/X is my primary tool for staying informed and networking professionally. While the platform has undergone significant changes recently, it remains a vital space for public discourse. The introduction of monetization for creators and improved video features has made it more versatile, though it requires a bit of effort to curate your feed to avoid noise. Overall, it is an essential app for anyone who wants to stay connected to what's happening in the world right now Pros The platform remains the best source for real-time news and global trends. The ability to engage directly with industry leaders, creators, and public figures is unmatched. I particularly like the 'Community Notes' feature for crowd-sourced fact-checking and the integration of long-form video and 'Groks' AI capabilities, which have added more depth to the user experience Cons The platform can sometimes feel overwhelming due to the high volume of content and occasional bots in the replies. The transition to the new verification system has made it harder at times to distinguish between authentic sources and paid accounts. Additionally, the algorithmic 'For You' feed can be hit-or-miss in terms of relevance compared to the chronological 'Following' feed Review Source TK Tim K. Founder Human Resources Used the software for: 2+ years ### "A collection of HR Communication requirements." July 11, 2026 5.0 The use of Twitter/X has helped with our HR activities but it's not easy. Although it is undeniable that the tool can improve the communication process, it still needs to be mastered with patience and time to use. While it can be a great tool for keeping a public profile, and communicating with prospective employees, at times it can seem like a maze. It is part of our toolbox, but it's not the only answer. Pros Twitter/X is where we can connect directly with candidates and that's incredibly important in the industry. It's an excellent platform for publishing company news, and distributing employment opportunities to a broad audience. It helps us to share and exchange our values as a brand and to remain in tune with the latest developments. I've also used it to engage industry peers and stay across the competition in a relaxed and yet productive way. Cons It's a steep learning curve in the beginning, particularly if you don't have a lot of experience with social media. The interface is not always clear and inputting different profiles takes concentration. Not very user-friendly customer support can be frustrating as needs for quick solutions arise. Sometimes the amount of information can be overwhelming, affecting productivity in locating relevant interactions. Review Source iA ibrahim A. Marketing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "A powerful platform beyond social media" July 22, 2026 3.0 Pros It's a great and easy to use tool that provides real time updates for news or sports. It's a great way to connect with other users and brands providing a real insight on topics. Cons X (Twitter) is not the easiest for brand social media management and to scale up sales and competition, it requires a longer learning curve. Review Source Earl T. Owner Voice Talent Broadcast Media Used the software for: 1-2 years ### "no support or cs on X" May 15, 2026 1.0 Frustrating no support available . There is so much inconsistency & no help offered been using at least 6 yrs Pros nothing now no cs why does it exist they don't care abourt users . used a long time & never had this problem Cons SUDDENLY X put in notifications my account is temporarily labelled limiting my reach. Earlier my account was suspended. put great effort to finding how to contact support & appears there is no support. Leaving the info on my account with no explanation or how to resolve it. it is the worst example of cs. i would give it a 0/5 but to get this reviewed have to put a 1. looks like confusing yet i can still get into twitter or X. confusing why i can get into my account. why is it temporay labelled & suspended no explanation given & nothing shows who to contact when i click more & system settings. Review Source LV Luis V. Account Executive Broadcast Media Used the software for: 2+ years ### "Excellent as a source of trend insights for great broadcasting." June 6, 2026 4.0 Twitter/X, although quirky, is an important tool for connecting with our audience and for identifying opportunities to connect our station content with broader cultural conversations. It's no longer just social media, it's an unsuspected friend when it comes to grasp listener behavior and smarter client pitching. Pros Twitter/X has been a valuable platform, for following up on trends and local discussions that are of interest to our station viewers. I have been able to scan hashtags or see/like industry profiles quickly to help me pitch ideas to potential advertisers on what resonates with listeners. The post performing data is also extremely useful when scheduling social campaigns with ad sales campaigns. Cons The UI changes can be confusing at times, as soon as I get comfortable, they do a major update. It also seems like it's more depending on ads, and when I want to concentrate on competitor accounts or particular niche conversations, I can be distracted by the ads. Review Source KM Kim M. Financial Manager Construction Used the software for: 2+ years ### "Twitter/X is my long term friend" May 17, 2026 5.0 It has been an absolute pleasure using Twitter, if has many interesting and educative contents with many well educated people. I have been using Twitter/X for more than 10 years ago,and I'm still using it. Pros The blue-check mark feature on twitter is what I find most appealing. I can tell that an account is verified and the information posted from it is reliable when I see a blue-check mark on it. Cons DMs ought to be more closely watched for spam.Twitter's large amount of content can also be overwhelming. Twitter/X could also find addictive. Review Source MW Meegan W. Educator Education Management Used the software for: 2+ years ### "Great to Stay Informed" May 7, 2026 4.0 Overall, Twitter is a fun and fast‑paced place to share thoughts, keep up with trends, and see what everyone’s talking about. It’s super convenient for quick updates and casual browsing, even if it can get messy at times. Once you get used to the flow, it’s a solid spot to stay connected and entertained. Pros Twitter is great for staying in the loop without feeling like you’re digging through long posts. It’s fast, easy to scroll, and perfect for catching quick updates, jokes, news, or random thoughts from people you follow. The real‑time vibe makes it fun, and you can jump into conversations or trends without needing to write anything long or complicated. Cons Twitter can get chaotic pretty fast. The feed moves quickly, arguments pop up out of nowhere, and sometimes the algorithm shows you stuff you didn’t ask for. It’s also easy to miss tweets if you’re not checking often, and the platform can feel a bit overwhelming when drama or spam starts taking over your timeline. Review Source SE Sarah E. Microbiologist Hospital & Health Care Used the software for: 2+ years ### "Twitter/X is one of the best !" April 20, 2026 5.0 Overall, Twitter/X is a very interesting educative social platform . I like many things about it. I like its hashtags , tweet , retweets,mentions so much including the DM. I love using it to the fact that I use it on daily basis. Pros Twitter has a very fantastic community. It has a very helpful customer support team as they are eager to solve problems. It is very good for sharing updates and news. It is so entertaining. Cons DMs should be more monitored for spam . Also . Twitter can also be overwhelming due to high volume of contents. It can also be addictive. Review Source SO Shane O. Operations Sporting Goods Used the software for: 2+ years ### "Twitter/X is one of the main socials" July 23, 2026 4.0 Overall it is good and good for what we use it for. It is a big platform but something that might not be needed if not for the social media aspect Pros Overall Twitter/X is one of the more unique socials we use for our business and even personal use. It is one of the main 4 to 5 social medias required for a good business to have. We mainly use it for support or for customer connection Cons Overall we do not use it to promote or rely on it for social media ads. Twitter is kind of the wild wild west now so the engagement can be questionable Review Source JM Jazzmen M. Home health aid Hospital & Health Care Used the software for: 1-2 years ### "Scammer land" June 28, 2026 5.0 Pros Twitter/X is good for posting pictures and sharing a story in words or by video of live issues that occur often Cons I hate that they condone bullying and scamming allot. People get on there everyday and tell fake stories and ask for money Review Source vP vipul P. CEO Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "we are no longer crazy to utilize such a unethical X platform. many of our circle stopped using this Portal and wasting time. Thanks " May 3, 2025 1.0 Cons Please Elaborate where rules broken, if raise a voice against fraud company in India who cheating customers like flipkart or any other, results suspending X account mean, X itself has no any ethics. we are no longer crazy to utilize such a unethical X platform. many of our circle stopped using this Portal and wasting time. Thanks Review Source MA Moath A. Operations Manager Construction Used the software for: 2+ years ### "An easy commute to industry news and trends." July 14, 2025 5.0 It’s enabled me to find new suppliers, stay on top of project trends, and even network with others dealing with the same challenges. Certainly has its utility for keeping abreast of things without it taking hours. Pros Mostly for staying plugged into construction updates and what not to mention other things the industry is saying. It’s quick and easy to scroll through on a brief break. Cons Sometimes there’s too much noise, and public. I wish there was a better filter for professional content only. Also the direction in which the platform is headed is always changing, making it difficult to trust. Review Source DM Dennis M. Senior Frontend Engineer Mental Health Care Used the software for: 2+ years ### "Get Real-Time Updates & Read Interesting Threads on the worlds best social Media Network: Twitter" July 24, 2025 5.0 Pros I like Twitter because i can connect with Industry Tech Giants, Learn from Philosophers and read interesting education threads. I can also create my own tweets and get real-time updates on different topics. Cons Twitter meets all my needs and thus , there is nothing i don't like about the social media platform. Review Source HG Helder G. Owner Entertainment Used the software for: 2+ years ### "My favorite social media! " April 20, 2025 5.0 It’s been great, I’ve been on Twitter since 2007 and when it became X it got better. Pros I can build my community here and connect with my followers. Cons If you don’t take actions by blocking certain accounts and muting words it could become too politicized. Review Source BR Badru R. Cyber security analyst Information Technology and Services Used the software for: 1-2 years ### "My Review on Twitter/X" May 18, 2025 5.0 An excellent experience. It’s a wonderful software I must say Pros The fact that I get the latest and hottest news on it as it’s happening and also being able to connect with other people around the globe by tweeting our mind and thoughts makes it stands out for me. Cons Love every features of it. Just for the verification badge that has to be paid for. Which makes engagement on post of people without it to reduce or not attract enough tweeter payment. Review Source AJ Alan J. Servente Government Relations Used the software for: 2+ years ### "My honest review of the old Twitter (X)." February 27, 2025 5.0 The old Twitter (currently X) is excellent. I've been using it for many years and for me, it's far better than many Social Networks, even for first-hand information about the world of football. Pros Excellent app/website. Being able to post photos and videos freely like Instagram. I don't have much more to add. Cons The issue of having Twitter Premium to be able to download videos is a bit of a joke because I expected it to be possible to at least download for free like photos. But otherwise everything is fine and I even understand that the application needs some income to stay active. Review Source NS Natasha S. homemaker Wireless Used the software for: 2+ years ### "good software " April 22, 2025 5.0 Pros easy to use and layout simple and i can connect with family and friends Cons sometimes it messed up at different times of days . thats aboutit Review Source VR Verified Reviewer Sr SDR Computer Software Used the software for: 2+ years ### "Twitter/X is the Best!" February 3, 2025 5.0 Twitter/X is amazing for staying up to date on news and information around the world. Pros Super easy to set up and find information you are looking for Cons I love everything about Twitter/X, it is my most used app Review Source TH Timothy H. Owner Farming Used the software for: 2+ years ### "X is on top!" January 23, 2025 4.0 Overall it’s a very useful tool to reach middle age fi older audiences as they will have an account. Pros I like how freely we are able to use it, there is little to none censorship. Cons The for you page isn’t up yo par with some other sites Review Source Royce C. Software Reviewer Computer Software Used the software for: 6-12 months ### "X'd out of Twitter" March 19, 2025 3.0 It was okay didnt last very long though! Pros Able to cross over to other social media sites Cons Very difficult to promote business on Twitter Review Source HB Hillary B. Nurse Hospital & Health Care Used the software for: 2+ years ### "Connect with just about everyone — from loved ones to your fave porn star " December 10, 2024 4.0 I use twitter mostly for crypto news, and other tech news. I’m happy with it — and enjoy also following celebrities. Pros I like that i can connect with both public figures and close friends. Cons I feel most of the communication is a bit too public Review Source Patricia G. photographer Fine Art Used the software for: 6-12 months ### "twitter review" March 28, 2025 3.0 it's ok. I don't use it often. changes a lot Pros it's ok. not my favorite. its not very informative Cons it's too confusing and repetitive and boring Review Source LG Leah G. Business Owner Retail Used the software for: 2+ years ### "Honest about Twitter" October 28, 2024 4.0 My overall experience is pretty good. I can find alot of things on twitter and its not hard to stay busy. Pros I like the conversation. No matter where you look on twitter, you can find any topic of conversation you'd like to join. Its very opinionated. Cons Personally its a little complicated. I feel like there's so much all over the place and you'd had to have had twitter for years to really know how to use it. Review Source NR Natalie R. Administrator Environmental Services Used the software for: 2+ years ### "Using social media to stay updated on latest academic research" October 28, 2024 4.0 Overall I have had a positive experience Pros It helps me stay up to date with other researchers in my field and the projects they are working on Cons I often get recommended content that I am not interested in Review Source DD Derek D. Marketing Manager Legal Services Used the software for: 1-2 years ### "Not Bad, Not Worth the Money" October 21, 2024 3.0 I working marketing and have ran ads on X and post content as well. Pros Their audience targeting is satisfactory Cons The cost of advertising is not a value to me Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.