# Twitter/X Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Twitter/X the right Social Networking solution for you? Explore 1802 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214056/Twitter/reviews --- Twitter/X 4.5 (1802) [View alternatives](https://www.capterra.com/p/214056/Twitter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Twitter/X Ease of use 4.6 Customer Service 4.1 ## Pros and Cons in Reviews DM David M Technical Support EngineerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “I enjoy the speed with which I could post updates and reply to users, which allows to maintain the active presence and respond to the issues related to support in real-time.“ January 3, 2026 MJ Medina- Maldonado J Graphic designerGraphic Design, 201 - 500 employeesUsed the software for: More than 2 years. “What I like least about Twitter is how algorithm determines the type of content to be seeing which could make me miss posts from my friends.“ April 22, 2026 DD Denise D ConsultantInternet, 2 - 10 employeesUsed the software for: More than 2 years. “I deliver content from my blog and connect with some of the greatest people on the planet, Twitter, if used correctly can also help you connect with new customers for your business.“ April 13, 2026 AR Amos R OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the algorithm shows me the weirdest posts, it lacks team collaboration tools and you can't edit your posts after the short period they give you.“ November 13, 2025 Mustafa A DirectorCivic & Social Organization, 2 - 10 employeesUsed the software for: Less than 6 months. “The introduction of monetization for creators and improved video features has made it more versatile, though it requires a bit of effort to curate your feed to avoid noise.“ April 9, 2026 Bryan J Democratic Presidential CandidateAirlines/Aviation, Self-employedUsed the software for: 6-12 months. “The one dislike I got about twitter is about the disinformation that is sometimes spread on the website, I would assume they have a spam checker to take those kinds of spam messages out.“ January 15, 2026 ET Edward T AccountantAccounting, 201 - 500 employeesUsed the software for: 1-2 years. “I adore Twitter mostly because it allows you to send an important message in a matter of seconds and be sure that others will see it.“ March 11, 2026 JR Joe Felix R EntertainerEntertainment, Self-employedUsed the software for: More than 2 years. “The price isn't completely unreasonable, but it's not good to lock basic things like Post Engagement and longer posts behind a paywall.“ October 3, 2025 ## Showing most helpful reviews Showing 1-25 of 1802 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mustafa A. Director Civic & Social Organization Used the software for: Less than 6 months ### "The Hub for Real-Time Information and Global Conversation" April 9, 2026 5.0 Twitter/X is my primary tool for staying informed and networking professionally. While the platform has undergone significant changes recently, it remains a vital space for public discourse. The introduction of monetization for creators and improved video features has made it more versatile, though it requires a bit of effort to curate your feed to avoid noise. Overall, it is an essential app for anyone who wants to stay connected to what's happening in the world right now Pros The platform remains the best source for real-time news and global trends. The ability to engage directly with industry leaders, creators, and public figures is unmatched. I particularly like the 'Community Notes' feature for crowd-sourced fact-checking and the integration of long-form video and 'Groks' AI capabilities, which have added more depth to the user experience Cons The platform can sometimes feel overwhelming due to the high volume of content and occasional bots in the replies. The transition to the new verification system has made it harder at times to distinguish between authentic sources and paid accounts. Additionally, the algorithmic 'For You' feed can be hit-or-miss in terms of relevance compared to the chronological 'Following' feed Review Source GJ George J. Graphic designer Graphic Design Used the software for: 2+ years ### "X/twitter the great social media platform" February 13, 2026 5.0 X/twitter is a great social media platform where I connect with a lot of people around the world. I love the availability of hashtags and mentions as they make videos go viral. It serves as a place of learning for me,also a place of entertainment and inspiration for me. Pros I love as twitter has an easy learning curve. I love the availability of hashtags and mentions because they make posts go viral. I love as it makes family connections to themselves. It has a great value for money. Its user profile is so great. Cons One of the things I dislike about X/twitter is too much of ads. I also don’t like its customer support team because they always slow to respond. Review Source Earl T. Owner Voice Talent Broadcast Media Used the software for: 1-2 years ### "no support or cs on X" May 15, 2026 1.0 Frustrating no support available . There is so much inconsistency & no help offered been using at least 6 yrs Pros nothing now no cs why does it exist they don't care abourt users . used a long time & never had this problem Cons SUDDENLY X put in notifications my account is temporarily labelled limiting my reach. Earlier my account was suspended. put great effort to finding how to contact support & appears there is no support. Leaving the info on my account with no explanation or how to resolve it. it is the worst example of cs. i would give it a 0/5 but to get this reviewed have to put a 1. looks like confusing yet i can still get into twitter or X. confusing why i can get into my account. why is it temporay labelled & suspended no explanation given & nothing shows who to contact when i click more & system settings. Review Source KM Kim M. Financial Manager Construction Used the software for: 2+ years ### "Twitter/X is my long term friend" May 17, 2026 5.0 It has been an absolute pleasure using Twitter, if has many interesting and educative contents with many well educated people. I have been using Twitter/X for more than 10 years ago,and I'm still using it. Pros The blue-check mark feature on twitter is what I find most appealing. I can tell that an account is verified and the information posted from it is reliable when I see a blue-check mark on it. Cons DMs ought to be more closely watched for spam.Twitter's large amount of content can also be overwhelming. Twitter/X could also find addictive. Review Source MW Meegan W. Educator Education Management Used the software for: 2+ years ### "Great to Stay Informed" May 7, 2026 4.0 Overall, Twitter is a fun and fast‑paced place to share thoughts, keep up with trends, and see what everyone’s talking about. It’s super convenient for quick updates and casual browsing, even if it can get messy at times. Once you get used to the flow, it’s a solid spot to stay connected and entertained. Pros Twitter is great for staying in the loop without feeling like you’re digging through long posts. It’s fast, easy to scroll, and perfect for catching quick updates, jokes, news, or random thoughts from people you follow. The real‑time vibe makes it fun, and you can jump into conversations or trends without needing to write anything long or complicated. Cons Twitter can get chaotic pretty fast. The feed moves quickly, arguments pop up out of nowhere, and sometimes the algorithm shows you stuff you didn’t ask for. It’s also easy to miss tweets if you’re not checking often, and the platform can feel a bit overwhelming when drama or spam starts taking over your timeline. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 1-2 years ### "My top app " March 4, 2026 5.0 Overall experience is top tier social media I use it everyday I post all day long I love this app perfect Pros I love twitter/x its go to when im home bored user profiles are good i connect with family on there i love social media Cons The only con is the ads too many of them but everything is good to me never really had to use the customer support Review Source SE Sarah E. Microbiologist Hospital & Health Care Used the software for: 2+ years ### "Twitter/X is one of the best !" April 20, 2026 5.0 Overall, Twitter/X is a very interesting educative social platform . I like many things about it. I like its hashtags , tweet , retweets,mentions so much including the DM. I love using it to the fact that I use it on daily basis. Pros Twitter has a very fantastic community. It has a very helpful customer support team as they are eager to solve problems. It is very good for sharing updates and news. It is so entertaining. Cons DMs should be more monitored for spam . Also . Twitter can also be overwhelming due to high volume of contents. It can also be addictive. Review Source MMJ Medina- Maldonado J. Graphic designer Graphic Design Used the software for: 2+ years ### "My review for Twitter/X" April 22, 2026 5.0 Overall, I like Twitter as it makes me to connect to the world. It has many educative , entertaining contents which makes using it interesting for me. I like the availability of hashtags and mention . Pros I like the fact that it has mention and hashtags. Its customer support is very active and respond swiftly when reach out to them. Cons What I like least about Twitter is how algorithm determines the type of content to be seeing which could make me miss posts from my friends. Review Source ET Edward T. Accountant Accounting Used the software for: 1-2 years ### "X/ Twitter is so awesome " March 11, 2026 5.0 With every aspect considered, this is a great way to share news or your opinions while remaining anonymous and discovering the opinions of others based on their responses.and to keep up with happenings and current issues. Pros I adore Twitter mostly because it allows you to send an important message in a matter of seconds and be sure that others will see it. I also like as their customer support team is so helpful. Cons In addition to lacking team collaboration capabilities and preventing you from editing your posts after the brief time allotted, the algorithm occasionally displays the most bizarre posts. Review Source DD Denise D. Consultant Internet Used the software for: 2+ years ### "For quick communications and also social media marketing " April 13, 2026 4.0 I deliver content from my blog and connect with some of the greatest people on the planet, Twitter, if used correctly can also help you connect with new customers for your business. Pros I absolutely love Twitter for business and personal use. Twitter allows me to drive traffic to my blog, interact on a global level, and attract new clients through content marketing. Cons Some folks can be spammy, and the DM's should be monitored more closely for Spam. I simply decided not to respond to these DM's that are automated and impersonal. Review Source DT Darren T. Content Creator Broadcast Media Used the software for: 1-2 years ### "Probably the best social media platform, but not perfect." July 1, 2024 4.0 Overall there is very little to complain about with regards to X. However like with most social media platforms it is advisable to verify information coming from accounts you do not have a level of trust with already. Pros I find X to be a good source of news and information. Both the app and website are easy to use. Cons The search facility can be a little frustrating and you may not always find what you are looking for at first. It is usually best to find user accounts that regularly post the type of info you are looking for and follow them. Alternatives considered [Instagram](https://www.capterra.com/p/210721/Instagram/)[Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Reason for choosing Twitter/X I didn't, we use X along side other social networks. Review Source MA Moath A. Operations Manager Construction Used the software for: 2+ years ### "An easy commute to industry news and trends." July 14, 2025 5.0 It’s enabled me to find new suppliers, stay on top of project trends, and even network with others dealing with the same challenges. Certainly has its utility for keeping abreast of things without it taking hours. Pros Mostly for staying plugged into construction updates and what not to mention other things the industry is saying. It’s quick and easy to scroll through on a brief break. Cons Sometimes there’s too much noise, and public. I wish there was a better filter for professional content only. Also the direction in which the platform is headed is always changing, making it difficult to trust. Review Source HG Helder G. Owner Entertainment Used the software for: 2+ years ### "My favorite social media! " April 20, 2025 5.0 It’s been great, I’ve been on Twitter since 2007 and when it became X it got better. Pros I can build my community here and connect with my followers. Cons If you don’t take actions by blocking certain accounts and muting words it could become too politicized. Review Source ML Michaela L. HCA Hospital & Health Care Used the software for: 2+ years ### "Social media " May 8, 2025 5.0 I love this platform I love it for many reasons but sharing funny posts and talking to friends is my favourite Pros I love how engaging it is and how easy it is to make conversation and share funny things with friends Cons The only thing I can think of is the ads that are on there but other then that there’s nothing and the ads that do pop up are like 2 times a day so it’s not a big problem Review Source AJ Alan J. Servente Government Relations Used the software for: 2+ years ### "My honest review of the old Twitter (X)." February 27, 2025 5.0 The old Twitter (currently X) is excellent. I've been using it for many years and for me, it's far better than many Social Networks, even for first-hand information about the world of football. Pros Excellent app/website. Being able to post photos and videos freely like Instagram. I don't have much more to add. Cons The issue of having Twitter Premium to be able to download videos is a bit of a joke because I expected it to be possible to at least download for free like photos. But otherwise everything is fine and I even understand that the application needs some income to stay active. Review Source Emily O. Verification and Quality Assurance Officer Information Technology and Services Used the software for: 2+ years ### "Twitter/X is a great platform for building personal brand and growing your audience " February 2, 2025 5.0 In all, Twitter is a great platform to be. Pros I like that Twitter/X helps build my personal brand through its post feature. Cons I don't like that Twitter/X is hard when it comes to building audience as a beginner Review Source SA Sarah A. Researcher Information Technology and Services Used the software for: 1-2 years ### "Excellent Platform for communication." December 2, 2024 4.0 It is one of the best social media platform that offers real-time information both official and unofficial. It is very easy to use and has many functionalities. Pros Sometimes real-time news is beneficial. Another thing I like about X is you can engage with content creators and representatives on this user friendly social networking platform. Another popular thing about it is that you can combine it other social media platforms. It has different essential specifications; for instance we can interact with trustworthy people via communities and spaces. The important aspect is that X-space encourages us to give out our views, opinions and feeling freely which aids to better outcome for official purposes. Cons It uses a lot of data compared to related alternatives. The premium versions are a bit expensive. Review Source DF Daniel F. Solutions Engineer Market Research Used the software for: 2+ years ### "Twitter/X review by a developer" September 1, 2025 5.0 Twitter/X is a great tool for social media. You can network by adding more accounts to follow. And, you can search for information on topics of interest. Pros The search feature on Twitter/X has been great to find comments and information on topics of interest. Cons There is a limit to the size of text posts you can make. I could see the upside and downside of that. Review Source TH Timothy H. Owner Farming Used the software for: 2+ years ### "X is on top!" January 23, 2025 4.0 Overall it’s a very useful tool to reach middle age fi older audiences as they will have an account. Pros I like how freely we are able to use it, there is little to none censorship. Cons The for you page isn’t up yo par with some other sites Review Source Royce C. Software Reviewer Computer Software Used the software for: 6-12 months ### "X'd out of Twitter" March 19, 2025 3.0 It was okay didnt last very long though! Pros Able to cross over to other social media sites Cons Very difficult to promote business on Twitter Review Source Patricia G. photographer Fine Art Used the software for: 6-12 months ### "twitter review" March 28, 2025 3.0 it's ok. I don't use it often. changes a lot Pros it's ok. not my favorite. its not very informative Cons it's too confusing and repetitive and boring Review Source LG Leah G. Business Owner Retail Used the software for: 2+ years ### "Honest about Twitter" October 28, 2024 4.0 My overall experience is pretty good. I can find alot of things on twitter and its not hard to stay busy. Pros I like the conversation. No matter where you look on twitter, you can find any topic of conversation you'd like to join. Its very opinionated. Cons Personally its a little complicated. I feel like there's so much all over the place and you'd had to have had twitter for years to really know how to use it. Review Source MD Mike D. Owner Food & Beverages Used the software for: 2+ years ### "Don't Bother with X" December 20, 2024 2.0 Pros You can get live, up to the minute news from all over the globe Cons Unfortunately, the sources of the news are bias Review Source AB Ashlee B. Senior Customer Support Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Networking Tool For Short Snippets Instead of Long Posts." July 27, 2024 4.0 X is extremely popular and has many users. This brings a lot of diversity to the app, so you can find people to connect with who have similar interests or opinions. I feel it's less about dumping on people and more about strategic, concise, and catchy one-liners, which leave more to the imagination. It also makes it easier to digest in a short amount of time. Pros I really liked how easy it was to set my preferences and interests so that they could recommend relevant content and accounts. It made it easier for me to network and make personal and professional connections. Cons I would have liked the ability to add a little more detail to my bio. I didn't feel I had sufficient space to give a proper description of myself. I think a few more characters would have been nice. Review Source MB Mohit B. studying Farming Used the software for: 6-12 months ### "Twitter/X Review" July 1, 2024 5.0 A great tool for Twitter users who want to manage their social media more efficiently. It helps handle multiple accounts, monitor in real-time, and schedule tweets, making it really useful. Pros One of the most important things about Twitter is that you can easily share others' messages by retweeting them. Retweets are when you repost someone else's tweet exactly as they wrote it, without making any changes. Cons Twitter has been criticized for problems with online bullying, cyberbullying, and trolling. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.