# Xactimate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xactimate the right Construction Estimating solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214125/Xactimate/reviews --- Xactimate 4 (63) [View alternatives](https://www.capterra.com/p/214125/Xactimate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Xactimate Ease of use 3.6 Customer Service 4.0 ## Pros and Cons in Reviews JF Jordan F EstimatorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Fully functional estimating software that does great market research to ensure accurate pricing for construction work.“ April 23, 2026 JM James M General managerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Having to receive a code by email every time you want to sign in on a different device (home vs office) is tedious.“ April 24, 2026 DO Damian O PROJECT MANAGERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I love that xactimate give me the ability to have the insurance company pricing in any area I go for work.“ January 29, 2025 JT Jordan T InspectorInsurance, Self-employedUsed the software for: 1-2 years. “Constant freezing and photo captions and upload failures.“ November 18, 2025 ES Elissa S ARConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “Was very useful in helping project managers“ January 7, 2025 JK Jessica K Project Manager AssistantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “There is a learning curve for the software in regards to estimating line items, as the line item names do not always line up logically. “ March 15, 2023 ZM Zoe M Claims ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Now that I understand the system as a whole, it is much easier to navigate through.“ September 6, 2022 JK Jessica K Project Manager AssistantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally the sketch feature can be a little bit frustrating with more complicated building designs. “ March 15, 2023 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EH Erik H. Project manager Construction Used the software for: 2+ years ### "Good program, Simple yet sophisticated." April 4, 2017 4.0 Xactimate is great for producing cost estimates contractors. I used it as a project manager under two GC's. As this was my first job doing this sort of work it was the first time using the program, but I found it was fairly easy to pick up. The search tool and descriptions helped me to find line items I otherwise might have forgotten to charge for. The sketching tool is great to help with dimensions and calculations (I did always have trouble w. stair cases for some reason though). Prices updated regularly and the print out is easy to read and understand for customers as well. Very straight forward and not confusing. Overall I'd recommend this product to any mitigation and restoration team and to contractors. Pros Ease of use, learning curve. Sketches are extremely helpful in calculating linear footages and areas (des take a little more to get good at) Prices update every month Simple, easy to understand print out summary of line items. A number of insurance companies use Xactimate so it was easy to discuss/ negotiate items in the estimates. Cons Did have some trouble getting sketches "just right", maybe some ease of use tools would be helpful for those of us not familiar w. CAD Review Source JK Jessica K. Project Manager Assistant Construction Used the software for: 2+ years ### "Estimating software with excellent functionality" March 15, 2023 4.0 Pros Xactimate is easy to use on a variety of devices, whether online or on a desktop. It allows for accurate estimating for projects large and small. Cons There is a learning curve for the software in regards to estimating line items, as the line item names do not always line up logically. Additionally the sketch feature can be a little bit frustrating with more complicated building designs. However the use of a third party sketching program easily resolves this. Review Source TC Tonya C. Accounting & HR Manager Construction Used the software for: 2+ years ### "Administration" June 7, 2022 3.0 From the stand point as an administrator overall a confusing company to deal with, with many different names (i.e. Xactimate, Xactanalysis, Xactware, etc....) and services under this umbrella. Have to log in to different portals to do different things. Really seems like no thought was put into the administrators access which is strange because these are usually the decision makers within a small business. When contacting through chat you can at least get decent response however when you contact by phone you wait a long time and many times get the run around, if the rep does not understand how to help you they just pawn you off to another poor rep who is unprepared to help you. Pros It is required by the franchisor and insurance companies to submit claims. So we have to use it. Cons It is confusing as an administrator. Multiple log in options, complicated to set up employee id's, and access proper training for employees. They charge when you call by phone for tech support. Reason for choosing Xactimate No alternative choice, at the mercy of this disorganized complicated company. Review Source AR Antonio R. Operations Manager Construction Used the software for: 2+ years ### "Xactimate" July 23, 2019 4.0 I love Xactimate because it is the tool most used to make my living. Pros I like that it is widely accepted by insurance carriers. It is fairly simple to navigate. Cons There are a few categories that are not in line with market value. If you aren't aware of the deficiencies you could find yourself short on an estimate. Drywall is severely lacking compared to market value. Review Source DH Dale H. Owner Construction Used the software for: 1-2 years ### "Amazing product just takes some time" December 16, 2018 5.0 Xactware offers training at a cost which I’m sure would help tremendously...I’m just too cheap so I took the longer slower route. The program was truly a Godsend for me. Pros The program is very detailed down to the number of screws a particular job will require. It gives the amount of time you will need and gives you the flexibility to change prices inside the program to customize you particular market if those prices differ from the program but I’ve found it to be spot on with my market. Cons The program is so detailed and full of options that it can be overwhelming...it’s definitely learnable it just takes time and commitment. Review Source HM Hector M. Owner Insurance Used the software for: 2+ years ### "Too many crashes" January 18, 2022 2.0 A waste of my time. Pros I am level 3 certified. Very easy program to use. But it crashes every 5 to 10 minutes. I hope they scrap X1 and start all over. Cons I am 62 years old. I know several software. As far as reliability, it is the wort software ever. Xactimate 28 was one of the best software. All my friends complain about the crashes. Reason for choosing Xactimate Only because all the Insurance company I do business with are using it. Review Source MS Maclyn S. Owner Construction Used the software for: 2+ years ### "Xactimate Online - Still forced to use Internet Explorer" July 17, 2021 1.0 Their customer service is horrid. Since the insurance industry uses the application, contractors are stuck using it as well. Pros Nothing with the online version. The desktop version is adequate. Cons Xactimate is a high end, hi priced software for the construction and insurance industry. With the amount they charge for the online software subscription one would think they would have up to date software. It is July 2021 and the online version is supported by Internet Explorer. The engineers at Xactimate should have this software on the forefront of technology but instead the lag behind pretending Internet Explorer and Silver Light is still a good software. The \[SENSITIVE CONTENT\] of the company need to pull their heads out and get the software working. If you are an Apple user. nope not going to work for you. Review Source CD Christopher D. Adjuster Construction Used the software for: 2+ years ### "It's Necessary" April 19, 2017 3.0 Xactimate is necessary software for property adjusters. We have little choice but to pay the price they charge. It could be better. Finding proper line items is more difficult than need be. A tree menu would be helpful. Also, a little more flexibility in the amount of overhead and profit to be applied to specific line items (if the amount varies depending on the trade) would be nice. Pros Widely accepted by contractors and insurance companies for creating accurate repair estimates. Cons A little clunky at times. Hard to find needed line items unless you know exactly what you're looking for. Review Source JD Jay D. Project manager Construction Used the software for: 2+ years ### "Problem softwARE" December 7, 2020 3.0 probably shouldn't Pros Unfortunately, it is the standard in the storm damage remediation business. Cons It crashes daily, loosing valuable work and valuable time. very frustrating from a user standpoint. Many of the functions are not consistent with computer standard user functions... Review Source BH Brendan H. Manager Construction Used the software for: 2+ years ### "Worst company ever" November 9, 2017 1.0 Worst paid application I have ever used. I will inform everyone to use their competitors instead of this piece of garbage. Pros Probably won't kill you, makes you feel like you are burning your hard earned money, crashes all the time! Cons Everything and anything about this application is a con, they make you pay for the application and then make you pay more for it with every job you get. Application is unusable and has more bugs than a hotel. Review Source JV Jaime V. President Construction Used the software for: 1-2 years ### "It's being a relieve to use this software in my work " August 8, 2017 4.0 Pros It's easy to use. and very complex I really like how you can work with this program, and be available for my employees to have access. Cons I don't like that xactimate online because it can only have access through internet explorer . I would recommend trying to use it in chrome. Review Source MR Mike R. Project manager Construction Used the software for: I used a free trial ### "I mainly worked with \[SENSITIVE CONTENT\] an exemplified saleswoman. She was never too busy to answer or help me " February 10, 2022 5.0 There is a unique learning curve for gc who have only bid one way Also the program requires proactive input that doesn’t appear to be something most clients use such as adding sku numbers to update price at local shop Pros The sales team are always willing to help they always answer especially \[SENSITIVE CONTENT\] who I primarily dealt with daily Cons Requires reading and full understanding of each section and it takes time to make sense of it all Reason for choosing Xactimate Customer service and code Review Source RS Ryan S. Owner Construction Used the software for: 6-12 months ### "NOT COMPATIBLE WITH MAC" October 5, 2018 1.0 Make a Mac version!!!!!!! Pros The product worked fine before no one supports it anymore. It is useful when it could be used after you learn it. Cons Does not work with my MacBook Pro. Way behind in technology if can not even have a Mac version. I lost lots of money paying others to run my X8 invoices. Review Source JC Jane C. Admin. Assist Construction Used the software for: 2+ years ### "Very easy to use" April 19, 2017 4.0 Pros easy to use - contains lots of choices for line items. Prices for the most part are fair market value for the zip codes used. Cons search mode - if you do not know words used in Xactimate description it could be difficult to find your line item. Some pricing seems very low and does not meet market standards. Review Source SJ Stephen J. President Construction Used the software for: 2+ years ### "SDJR's review of Xm " September 9, 2016 5.0 Pros The software provides ease of scoping and pricing. The data bases are well suited to complete just about any scope of work. Cons While the data bases are sufficient for most any claim scoping, it does not cover all bases. Review Source AA Amanda A. Office Assistant Construction Used the software for: 6-12 months ### "Its A great tool, and we can continue our business competitively " May 7, 2018 4.0 Pros It's Great and accurate. It's updated every month, and very efficient. A lot of the adjuster's we work with use the same program,, so i definitely feel like we are on the same page. Cons I wouldn't say the price is a " con" even though it's pretty expensive. It's worth the investment. One difficulty we experience is, when adding to line items.. it will place what i'm typing to the bottom of the page no matter where I would like it to be placed on the page. Review Source MC Mike C. Owner Construction Used the software for: Less than 6 months ### "Xactimate has help me close more deals" August 25, 2017 5.0 I think the program is a total Pros The support online is incredible. The support staff is extremely knowledgeable and willing to help. This program has helped me become a better estimator Cons Its a big program with lots of different things to learn. Without lots of hours working with the program you can feel overwhelmed. Review Source CG Chris G. Owner Construction Used the software for: Less than 6 months ### "Good but choppy functionality and expensive" August 11, 2017 4.0 Pros Exact prices takes out the headache of guessing what you should charge. Professional appearance on the final product. Cons Expensive for just one user, should have a package deal of just a slight upcharge for more than one user. Review Source MB Mark B. Project Manager Construction Used the software for: 6-12 months ### "Used for roofing specs and works well" June 7, 2017 4.0 Pros Quick return of report when requested. I had my response and full report within the hour. Very pleased. Cons Can be a little price prohibitive as the cost varies as opposed to one fixed price. Review Source CC Casey C. Office Administrator Construction Used the software for: 6-12 months ### "Xactimate is not very user friendly." May 15, 2018 1.0 Pros Xactimates customer service to sign us up was very friendly and helpful, the class was upbeat and fast paced. Cons We paid for the course and the yearly fee but cannot seam to use this estimation software correctly. Review Source JF Jordan F. Estimator Construction Used the software for: 2+ years ### "Excellent Cloud-based Estimating Software!" April 23, 2026 5.0 I use Xactimate web-based software to write estimate for construction projects. I'm able to access the software from anywhere, with all my projects stored in the cloud securely. Pros I need accurate estimating software to write repair scopes and Xactimate makes it easy. Fully functional estimating software that does great market research to ensure accurate pricing for construction work. The sketch tool for drawing floor plans, roofs, etc makes measuring super simple. Cons I would like to see additional line items available for certain projects. Overall I enjoy working with this software and see very few downsides. Review Source JM James M. General manager Construction Used the software for: 2+ years ### "Long time Xactimate user" April 24, 2026 4.0 Good overall. it does what we need it to do, it's the method that we are expected to present our estimates to insurance companies. Pros Clean and easy to use. Very easy to organize the display of the finished reports so that the information we are trying to convey is obvious and simple to read. Cons It doesn't have some critical line items that would be useful as they're things that we frequently do. It would be good if there was some kind of discount for multiple licenses. Having to receive a code by email every time you want to sign in on a different device (home vs office) is tedious. Review Source JT Jordan T. Inspector Insurance Used the software for: 1-2 years ### "Xactimate review" November 18, 2025 4.0 Pros Easy to add to mobile devices without very much guidance or effort. Cons Constant freezing and photo captions and upload failures. Lack of notifications of new updates or added jobs. Review Source DO Damian O. PROJECT MANAGER Construction Used the software for: 2+ years ### "Xactimate Overall Review" January 29, 2025 5.0 Overall A+ experience with Xactimate. I wouldn't use anything else for writing my estimates. Professional, itemized, and works perfectly with the insurance world of estimating! Pros I love that xactimate give me the ability to have the insurance company pricing in any area I go for work. Cons Sometimes finding things in Xactimate can be tricky until you learn the system and the codes you will be using. Still sometimes there is an off the wall item you don't use and you may have a hard time finding it if you don't know exactly what it is called in xactimate Review Source KP Kayla P. Operations Manager Construction Used the software for: 2+ years ### "Great program" March 7, 2025 5.0 Xactimate has been a great software to use and easy to navigate Pros Easy to write estimates and do floor plans and speak the same language with insurance companies Cons Nothing to complain about and very easy to use Review Source Similar Products Featured ## Related categories [Construction Estimating](https://www.capterra.com/construction-estimating-software/)[Subcontractor](https://www.capterra.com/subcontractor-software/)[Job Costing](https://www.capterra.com/job-costing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.