--- title: "Xactimate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Xactimate the right Construction Estimating solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/214125/Xactimate/reviews/" page_type: "reviews" language: "en" --- Xactimate 4 (64) [View alternatives](https://www.capterra.com/p/214125/Xactimate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Xactimate Ease of use 3.6 Customer Service 4.0 ## Pros and Cons in Reviews JF Jordan F EstimatorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Fully functional estimating software that does great market research to ensure accurate pricing for construction work.“ April 23, 2026 JM James M General managerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Having to receive a code by email every time you want to sign in on a different device (home vs office) is tedious.“ April 24, 2026 DO Damian O PROJECT MANAGERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I love that xactimate give me the ability to have the insurance company pricing in any area I go for work.“ January 29, 2025 JT Jordan T InspectorInsurance, Self-employedUsed the software for: 1-2 years. “Constant freezing and photo captions and upload failures.“ November 18, 2025 ES Elissa S ARConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “Was very useful in helping project managers“ January 7, 2025 JK Jessica K Project Manager AssistantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “There is a learning curve for the software in regards to estimating line items, as the line item names do not always line up logically. “ March 15, 2023 ZM Zoe M Claims ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Now that I understand the system as a whole, it is much easier to navigate through.“ September 6, 2022 JK Jessica K Project Manager AssistantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally the sketch feature can be a little bit frustrating with more complicated building designs. “ March 15, 2023 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Johnathan H. Asset Manager Construction Used the software for: 2+ years ### "Xactimate Review" April 21, 2022 5.0 The time it takes us to generate an estimate for a project has been cut in half. And moving to the web based version allows our team to work directly from the jobsite in real time instead of having to take pictures and measure rooms with a tape measure and take all the data back to the office to sketch out. Overall we really appreciate having access to this software and how well it works within our industry. Pros We are now using Xactimate online and have recently learned that the newer iPhones with the Lidar would allow the estimator to draft an entire room in a fraction of the time that it used to take drawing it out by hand. This has become a real time savor for our business. Cons We have had some major issues when attempting system upgrades over the years. In theory everything seemed pretty straightforward, but then we would have features that no longer worked, or jobs that we could not access using the updated version. And then we would have to call customer support and then entire process has taken 2-4 days in the past. Review Source EH Erik H. Project manager Construction Used the software for: 2+ years ### "Good program, Simple yet sophisticated." April 4, 2017 4.0 Xactimate is great for producing cost estimates contractors. I used it as a project manager under two GC's. As this was my first job doing this sort of work it was the first time using the program, but I found it was fairly easy to pick up. The search tool and descriptions helped me to find line items I otherwise might have forgotten to charge for. The sketching tool is great to help with dimensions and calculations (I did always have trouble w. stair cases for some reason though). Prices updated regularly and the print out is easy to read and understand for customers as well. Very straight forward and not confusing. Overall I'd recommend this product to any mitigation and restoration team and to contractors. Pros Ease of use, learning curve. Sketches are extremely helpful in calculating linear footages and areas (des take a little more to get good at) Prices update every month Simple, easy to understand print out summary of line items. A number of insurance companies use Xactimate so it was easy to discuss/ negotiate items in the estimates. Cons Did have some trouble getting sketches "just right", maybe some ease of use tools would be helpful for those of us not familiar w. CAD Review Source TC Tonya C. Accounting & HR Manager Construction Used the software for: 2+ years ### "Administration" June 7, 2022 3.0 From the stand point as an administrator overall a confusing company to deal with, with many different names (i.e. Xactimate, Xactanalysis, Xactware, etc....) and services under this umbrella. Have to log in to different portals to do different things. Really seems like no thought was put into the administrators access which is strange because these are usually the decision makers within a small business. When contacting through chat you can at least get decent response however when you contact by phone you wait a long time and many times get the run around, if the rep does not understand how to help you they just pawn you off to another poor rep who is unprepared to help you. Pros It is required by the franchisor and insurance companies to submit claims. So we have to use it. Cons It is confusing as an administrator. Multiple log in options, complicated to set up employee id's, and access proper training for employees. They charge when you call by phone for tech support. Reason for choosing Xactimate No alternative choice, at the mercy of this disorganized complicated company. Review Source JK Jessica K. Project Manager Assistant Construction Used the software for: 2+ years ### "Estimating software with excellent functionality" March 15, 2023 4.0 Pros Xactimate is easy to use on a variety of devices, whether online or on a desktop. It allows for accurate estimating for projects large and small. Cons There is a learning curve for the software in regards to estimating line items, as the line item names do not always line up logically. Additionally the sketch feature can be a little bit frustrating with more complicated building designs. However the use of a third party sketching program easily resolves this. Review Source AR Antonio R. Operations Manager Construction Used the software for: 2+ years ### "Xactimate" July 23, 2019 4.0 I love Xactimate because it is the tool most used to make my living. Pros I like that it is widely accepted by insurance carriers. It is fairly simple to navigate. Cons There are a few categories that are not in line with market value. If you aren't aware of the deficiencies you could find yourself short on an estimate. Drywall is severely lacking compared to market value. Review Source HM Hector M. Owner Insurance Used the software for: 2+ years ### "Too many crashes" January 18, 2022 2.0 A waste of my time. Pros I am level 3 certified. Very easy program to use. But it crashes every 5 to 10 minutes. I hope they scrap X1 and start all over. Cons I am 62 years old. I know several software. As far as reliability, it is the wort software ever. Xactimate 28 was one of the best software. All my friends complain about the crashes. Reason for choosing Xactimate Only because all the Insurance company I do business with are using it. Review Source MS Maclyn S. Owner Construction Used the software for: 2+ years ### "Xactimate Online - Still forced to use Internet Explorer" July 17, 2021 1.0 Their customer service is horrid. Since the insurance industry uses the application, contractors are stuck using it as well. Pros Nothing with the online version. The desktop version is adequate. Cons Xactimate is a high end, hi priced software for the construction and insurance industry. With the amount they charge for the online software subscription one would think they would have up to date software. It is July 2021 and the online version is supported by Internet Explorer. The engineers at Xactimate should have this software on the forefront of technology but instead the lag behind pretending Internet Explorer and Silver Light is still a good software. The \[SENSITIVE CONTENT\] of the company need to pull their heads out and get the software working. If you are an Apple user. nope not going to work for you. Review Source CD Christopher D. Adjuster Construction Used the software for: 2+ years ### "It's Necessary" April 19, 2017 3.0 Xactimate is necessary software for property adjusters. We have little choice but to pay the price they charge. It could be better. Finding proper line items is more difficult than need be. A tree menu would be helpful. Also, a little more flexibility in the amount of overhead and profit to be applied to specific line items (if the amount varies depending on the trade) would be nice. Pros Widely accepted by contractors and insurance companies for creating accurate repair estimates. Cons A little clunky at times. Hard to find needed line items unless you know exactly what you're looking for. Review Source JD Jay D. Project manager Construction Used the software for: 2+ years ### "Problem softwARE" December 7, 2020 3.0 probably shouldn't Pros Unfortunately, it is the standard in the storm damage remediation business. Cons It crashes daily, loosing valuable work and valuable time. very frustrating from a user standpoint. Many of the functions are not consistent with computer standard user functions... Review Source DH Dale H. Owner Construction Used the software for: 1-2 years ### "Amazing product just takes some time" December 16, 2018 5.0 Xactware offers training at a cost which I’m sure would help tremendously...I’m just too cheap so I took the longer slower route. The program was truly a Godsend for me. Pros The program is very detailed down to the number of screws a particular job will require. It gives the amount of time you will need and gives you the flexibility to change prices inside the program to customize you particular market if those prices differ from the program but I’ve found it to be spot on with my market. Cons The program is so detailed and full of options that it can be overwhelming...it’s definitely learnable it just takes time and commitment. Review Source MG Matt G. Claims manager Construction Used the software for: 2+ years ### "Good estimating software" April 14, 2017 5.0 Use it for work. Does what it should, overall has become industry standard. Pros Easy to use once you learn it. Cons Some finicky issues with sketch function and sketch variables in estimating. Review Source RA Rimi A. Freelance designer Architecture & Planning Used the software for: Less than 6 months ### "Easy setup and flexibility of use" December 17, 2018 5.0 Excellent and fresh package to use for our newest projects, and so far is making the initial stages much more efficient! Pros Ability to use it across different platforms all Whilst having cloud syncing offers good options for our staff to be able to coordinate project estimates easily and effectively. With the safer of knowing information is updated and can be synced later even if not online. Cons So far none, and no issues with setting up. And also mobile field work done has not been hampered by any connectivity issues, as sync is always available once devices are connected again. Review Source JB Jennifer B. Office Manager Construction Used the software for: 2+ years ### "Great software for estimating" February 28, 2019 5.0 Pros User friendly program that allows companies to estimate for repair work. Cons cost of the software is a little expensive for small businesses that don't use the program on a regular basis. Review Source SP Steve P. Owner Construction Used the software for: 2+ years ### "Why me?" January 21, 2018 5.0 Why did you send this to me? I haven't uses xactimate for years. Pros The fact that Task pricing is in the program, and yet they can be adjusted. So the prices are a good place to start. Cons The cost is too much for the amount of times that I would use it. When I was doing insurance repair it was ok. But now I don't use it enough. Review Source KS Kyle S. This does not matter Construction Used the software for: Less than 6 months ### "Horribly ridiculous " November 9, 2017 2.0 I absolutely will never use this system again and i suggest that you dont waste your time with it. Pros Not much after 60 days of attempting this product. The people are very knowledgeable about the product. Cons The price is ridiculous. They want to charge you to be able to learn the system. They want to charge you to call in for help when you cant correct any issues online. The most non user friendly system that I have ever used in any category. Everything is compartmentalized to make everything very difficult. Review Source CO Christina O. Estimator Construction Used the software for: Less than 6 months ### "Xactimate Review" December 13, 2016 5.0 I have worked with Xactimate for 11 Years now doing water & fire restoration estimates and now roofing. Pros For the most part, pricing is Fare in the state of NM. It's easy to work with. When there is an issue, the online support team is very helpful. It has many different trades to write an estimate on. Can be used for simple ad complex projects. It's compatible with QuickBooks. Cons It doesn't allow you to snap lines for Metal roofing take off. The areal sketch is more expensive than Eagle view. Review Source eQ edson Q. Vice President Construction Used the software for: 2+ years ### "Senior estimator" July 19, 2016 4.0 Pros complexity of the system and what it can estimate is very impressive. Cons Sometimes errors that unexpectedly happens in the middle of the estimate. Review Source LM Louie M. Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Tough but once learned it gets easier" May 9, 2017 4.0 Once you get the hang of it then it becomes a valuable tool for your business. Pros It gives you dollar amounts for all material and labor nationwide. It updates itself whenever vendors change their quotes or pricing. Cons It's tough to learn How to use, had to get shown how to use it. Very technical and it can be pricey. Review Source JB Jamie B. HR Recruiter Construction Used the software for: Less than 6 months ### "Xactimate Review" June 30, 2023 4.0 Pros They do a good job of keeping the pricing lists updated. Cons When you get disconnected, there is no auto-save your work. Review Source AB Annette B. Virtual CFO Construction Used the software for: 6-12 months ### "Xactimate - Must have for Water & Restoration " September 21, 2017 4.0 Must have for jobs related to insurance reimbursement. Pros Provides up-to-date pricing for your region and almost forces you to consider all the detailed costs (great for capturing every cost associated with the job, especially those items/processes most forget, but add up). Cons Cumbersome to learn and seems to require more extensive training than other programs, but well worth it as aligns exactly with amounts/values major insurance companies use. Review Source MZ Mazen Z. Procurement Manager Construction Used the software for: 1-2 years ### "Any where any Place, do your work" May 12, 2018 5.0 Pros Estimate are been easier than ever, form any device you can access and do needed job within a glance Cons Cover all needs, but could be great if some general features and add on are implemented to this software to provide more accuracy. Review Source JF Jordan F. Estimator Construction Used the software for: 2+ years ### "Excellent Cloud-based Estimating Software!" April 23, 2026 5.0 I use Xactimate web-based software to write estimate for construction projects. I'm able to access the software from anywhere, with all my projects stored in the cloud securely. Pros I need accurate estimating software to write repair scopes and Xactimate makes it easy. Fully functional estimating software that does great market research to ensure accurate pricing for construction work. The sketch tool for drawing floor plans, roofs, etc makes measuring super simple. Cons I would like to see additional line items available for certain projects. Overall I enjoy working with this software and see very few downsides. Review Source JH J H. Owner Insurance Used the software for: 2+ years ### "Good estimating platform for insurance professionals. " August 3, 2026 4.0 My experience has been positive overall; the support is prompt and good. Billing can be confusing at times. Pros Ease of navigation; with basic training you can become proficient in a short period of time. Multiple areas of training are offered directly. Cons Cost. The software itself as well as add-ons can be cost prohibitive to sole proprietors and small businesses. Large vendors take advantage of discounts. Alternatives considered [DreamStudio](https://www.capterra.com/p/10016413/DreamStudio/) Reason for choosing Xactimate Industry standard for estimating is overwhelmingly done by this software. Review Source JM James M. General manager Construction Used the software for: 2+ years ### "Long time Xactimate user" April 24, 2026 4.0 Good overall. it does what we need it to do, it's the method that we are expected to present our estimates to insurance companies. Pros Clean and easy to use. Very easy to organize the display of the finished reports so that the information we are trying to convey is obvious and simple to read. Cons It doesn't have some critical line items that would be useful as they're things that we frequently do. It would be good if there was some kind of discount for multiple licenses. Having to receive a code by email every time you want to sign in on a different device (home vs office) is tedious. Review Source JT Jordan T. Inspector Insurance Used the software for: 1-2 years ### "Xactimate review" November 18, 2025 4.0 Pros Easy to add to mobile devices without very much guidance or effort. Cons Constant freezing and photo captions and upload failures. Lack of notifications of new updates or added jobs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.