# Cisco Business Edition 6000 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cisco Business Edition 6000 Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/214149/Cisco-Business-Edition-6000/reviews --- # Cisco Business Edition 6000 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cisco Business Edition 6000 ## What is Cisco Business Edition 6000? VOIP system that offers unified communications functionalities such as voicemails, video calls, on-premise call control, and more. ## What is Cisco Business Edition 6000 used for? [VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cisco Business Edition 6000?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cisco.com&name=Cisco Business Edition 6000) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cisco Business Edition 6000 4.7 (9) VS. [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (9) Ease Of Use 4.1 (697) Value For Money 4.0 (2) Value For Money 4.2 (677) Customer Service 4.3 (4) Customer Service 4.0 (647) ## Cisco Business Edition 6000 alternatives [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (1,055)](https://www.capterra.com/p/179015/OnBoard-Board-Portal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (127)](https://www.capterra.com/p/151082/BoardEffect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/214149/Cisco-Business-Edition-6000/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Screening View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Scheduling Plan availability and assign specific time slots for tasks and resources Cisco Business Edition 6000 9 features Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Computer-telephony integration is the use of computers to manage telephone calls Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage the process of planning and scheduling meetings, including agenda creation Plan availability and assign specific time slots for tasks and resources Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.0 (2) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.7 Based on 9 reviews Filter by rating 5(7) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CB Chelsie B. Payroll Coordinator Hospital & Health Care ### "Payroll Coordinator Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 30, 2019 Pros There are many functions of this service that are useful and helpful such as the jabber function and voicemail through email. Cons Often times the updates take a long time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Amod J. Network engineer Computer Networking ### "Cisco Business Edition 6000" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 12, 2019 Overall system is good. I highly recommend for medium size business looking for cisco PBX. Pros 1)All in one Bundled device. 2)Pre installed software for ready to use. 3)Enough hardware resources Cons 1) fans makes some weird sound. 2) Preconfigured RAID Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Maria Lenin L. Marketing and business development Outsourcing/Offshoring ### "Large contact centers should use Cisco Business Edition" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 8, 2018 Pros Ideal for large contact center having 50 and above representatives logged in to take calls. With its setup having a telephone hardware on each workstation, a clearer and better connection regardless of your location. It has a stable connection thus providing a higher call quality on each customer interaction. You can easily log in and log-out. You can also choose other agent status with the hardware and expect accuracy on agent productivity and working hours on the reports. You can easily learn the different features and functionality and customer support is always fast and helpful. Cons Though there are cheaper softwares, Cisco’s subscription package can be costly. Expect higher pricing for using Cisco but definitely it is worth it because it provides the best quality for all your call center needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Michele P. Development And Volunteer Manager Philanthropy ### "Cisco Business Edition 6000 Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 20, 2018 Pros I used Cisco Business Edition 6000 while I was employed as a telemarketer and this product helped streamline my job! Another team member gave a simple step tutorial on the system and I was on my own in no time. Cons Once you have learned the short cuts of this system it will make your job a lot easier, with anything it take a little time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BE Brittany E. Assistant Manager Hospital & Health Care ### "5 years of use in a very large hospital/physician practice network" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 10, 2018 Pros Never experienced any issues with this system. There were probably tens of thousands of phones and users in our network. Gave a lot of options to transfer to internal extensions or outside lines, to park the call for someone else to pick up, place on hold, etc. Conference calling was even simple and that is something I have never been able to achieve in other phone systems without hanging up on someone. Cons There really were not any cons in my experience with this system over the 5 years I used it. I have nothing bad to say. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Dennis A. VP for Networking Transportation/Trucking/Railroad ### "Great tools to improve communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 4, 2018 Pros As a starting business, we need a communication tool that will lessen our communication expenses. By using this solution, it save us from our communication bill. Almost everything is done vi a IP network therefore, everything is free except the connectivity subscription. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Denver A. Senior Engineer for Communication Management Consulting ### "Simultaneous way of communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 4, 2018 Pros The Cisco Business Edition 6000 enables our employee communicatee at the same time without disruption of call. We have large number of employee doing calls, messaging and presence in same manner and none of them have an issue. Cons Management part require us to have understand on IP network. We have been supported by our partner understanding the concept of the technology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mark G. Engineer Management Consulting ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2018 Very good and easy to use. And support is great. Pros They are very easy to use and the features are great. Soft phone and IP phones product are top of the line and overwhelming. Cons Interfacing with another brand becomes always a problem with Cisco products. It is kinda hard to establish multi vendor set up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Adonis S. Presales Engineer ### "Tools to boost productivity for small and midsize business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 10, 2018 Pros The Cisco Business Edition 6000 offers a full range of collaboration tools like premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing and many more. You can select tools according to what your company need and this will boost your productivity and strengthen relationships with customers. Cons The tools is not cheap but it will guaranteed a productive and efficient work experience among employees. It's worth investing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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