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Work-Relay accelerates order fulfillment. Work-Relay is a comprehensive, Salesforce-native application (like CRM) to coordinate and accelerate complex business operations, such as Order Fulfillment. With Work-Relay organizations define the steps to reach objectives (manage orders), and ensure steps are coordinated in the right sequence, with the right resources, in the right amount of time.
Provider
Neostella
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)
Organizations that have time sensitive, complex business processes and repetitive projects on Salesforce that are too slow due to errors and wasted time between and during process steps.
Content Source: Work-Relay
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Work-Relay Reviews
"Great tool to achieve process adaption, compliance and improvement"
Overall: I have used this software for years and now it is at a state which makes it one of the most important tools for process compliance and adoption in our company.
Pros: It is very easy to setup basic functionality. It is great to have this system in Salesforce and it basically manage a large part of our team who all sit in different offices. We improve our processes monthly and it is in use daily.
Cons: It would be great if tasks were actually native tasks in Salesforce. Standard notifications could be more informative and nicer. More complex functionality is very difficult to setup.
"Great modular tool and great customer support"
Pros: - Very complete and flexible tool that allowed us to fill in gaps in Salesforce features that did not exist (process management, contextual and dynamic forms) - Great customer support from the team, very knowledgable, helping and fast to answer
Cons: We do not make use of some of the features such as the kanban or gantt chart and most of the planning or analytics.
"Review from a system admin"
Pros: Work-Relay as a system is dependable, consistent, and user-friendly. I can always count on the system to "work", which makes my administrator job easier. They also have an awesome team!
Cons: Being no-code, sometimes you find yourself having to go through a lot of complexities when you want to configure something out of the box or custom.
"WorkRelay Review"
Pros: The flexibility and integration with Salesforce
Cons: Honestly, I have no complaints about the solution.
