# Work-Relay Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Work-Relay Software - reviews, pricing plans, popular comparisons to other Project Management products and more.

Source: https://www.capterra.com/p/214162/Work-Relay/pricing

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# 

 Work-Relay Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Work-Relay

## What is Work-Relay?

Work-Relay accelerates order fulfillment. Work-Relay is a comprehensive, Salesforce-native application (like CRM) to coordinate and accelerate complex business operations, such as Order Fulfillment. With Work-Relay organizations define the steps to reach objectives (manage orders), and ensure steps are coordinated in the right sequence, with the right resources, in the right amount of time.

## What is Work-Relay used for?

[Workflow Management](https://www.capterra.com/workflow-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$80

Other, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Work-Relay

4.5 (4)

VS.

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$80

Other, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (4)

Ease Of Use

4.5 (5,671)

Value For Money

4.7 (3)

Value For Money

4.3 (4,311)

Customer Service

5.0 (4)

Customer Service

4.4 (4,113)

## Work-Relay alternatives

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting price

$7.91

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Task Management

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Configurable Workflow

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Configure existing workflows to meet your organization's needs

Process Modeling & Designing

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Visually identify, define, and map all details and relationships surrounding business process models and elements

Real-Time Data

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Receive data and information in real time

Task Progress Tracking

3.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track the status and progress of tasks

Workflow Management

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Work-Relay 66 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Define and maintain business rules that determine workflow capabilities and criteria

Track and manage schedules and meetings via an integrated calendar

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Public or private sharing of digital files such as documents, audio/video, images, and more

Automate repetitive tasks such as filling out information or creating certain types of forms

Store, manage and track all forms in a centralized location

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Create, design and modify the flow and processes of tasks in a project

Track and manage inventory levels to maintain proper supply

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Monitor task progress and planned accomplishments to better manage project status

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Ability to handle several projects simultaneously

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Manage the process of receiving, preparing, and delivering orders for goods/products

Level of completion within a task

Arrange tasks based on the level of priority or urgency

Document any changes or proposed changes made to business processes or workflows

Visually identify, define, and map all details and relationships surrounding business process models and elements

Reporting on how each user, task or process has advanced since its initiation

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

Receive data and information in real time

Active reporting of data and metrics

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

Track task progress, milestones, delays, or other key information and generate reports on them for evaluation

Assign available resources (human and/or non-human) to various projects and tasks

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Allow users to access multiple services after entering their login credentials once

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Log and record hours worked and costs spent to assist in billing and invoicing

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

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Features

4.3 (4)

4.3

Based on 4 reviews

## Pricing

Value for money

4.7 (3)

Admin User

$80.00

Other,Per Month

Standard User

$35.00

Other,Per Month

Day Pass User

$5.00

Other,

Value for money

4.7 (3)

4.7

Based on 3 reviews

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## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

4.5

Based on 4 reviews

Filter by rating

5(2)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

ES

Eirik S.

CEO

Defense & Space

### "Great tool to achieve process adaption, compliance and improvement"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 6, 2024

I have used this software for years and now it is at a state which makes it one of the most important tools for process compliance and adoption in our company.

Pros

It is very easy to setup basic functionality. It is great to have this system in Salesforce and it basically manage a large part of our team who all sit in different offices. We improve our processes monthly and it is in use daily.

Cons

It would be great if tasks were actually native tasks in Salesforce. Standard notifications could be more informative and nicer. More complex functionality is very difficult to setup.

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reasons for choosing Work-Relay

It forces compliance and is easy to use for admin and users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NS

Natasha S.

Workflow Automation Specialist

Computer & Network Security

### "Review from a system admin"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 5, 2024

Pros

Work-Relay as a system is dependable, consistent, and user-friendly. I can always count on the system to "work", which makes my administrator job easier. They also have an awesome team!

Cons

Being no-code, sometimes you find yourself having to go through a lot of complexities when you want to configure something out of the box or custom.

Switched from

[onPhase](https://www.capterra.com/p/125393/DocuPhase/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FA

Felipe A.

Salesforce Admin

Packaging and Containers

### "WorkRelay Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 8, 2023

Pros

The flexibility and integration with Salesforce

Cons

Honestly, I have no complaints about the solution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Julien D.

CRM Team Lead

Packaging and Containers

### "Great modular tool and great customer support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 5, 2023

Pros

\- Very complete and flexible tool that allowed us to fill in gaps in Salesforce features that did not exist (process management, contextual and dynamic forms) - Great customer support from the team, very knowledgable, helping and fast to answer

Cons

We do not make use of some of the features such as the kanban or gantt chart and most of the planning or analytics.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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