# Work-Relay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Work-Relay Software - reviews, pricing plans, popular comparisons to other Project Management products and more. Source: https://www.capterra.com/p/214162/Work-Relay/reviews --- # Work-Relay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Work-Relay ## What is Work-Relay? Work-Relay accelerates order fulfillment. Work-Relay is a comprehensive, Salesforce-native application (like CRM) to coordinate and accelerate complex business operations, such as Order Fulfillment. With Work-Relay organizations define the steps to reach objectives (manage orders), and ensure steps are coordinated in the right sequence, with the right resources, in the right amount of time. ## What is Work-Relay used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $80 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Work-Relay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.neostella.com/&name=Work-Relay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Work-Relay 4.5 (4) VS. [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $80 Other, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.5 (5,671) Value For Money 4.7 (3) Value For Money 4.3 (4,311) Customer Service 5.0 (4) Customer Service 4.4 (4,113) ## Work-Relay alternatives [4.4 (15,309)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month [4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Configurable Workflow 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs Process Modeling & Designing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Real-Time Data 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Task Progress Tracking 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the status and progress of tasks Workflow Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Work-Relay 66 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Create, design and modify the flow and processes of tasks in a project Track and manage inventory levels to maintain proper supply Visualization tool to organize and optimize tasks and track their status at every stage of workflow Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Ability to handle several projects simultaneously Drag and drop/visual interfaces that allow non-tech users to build without writing code Manage the process of receiving, preparing, and delivering orders for goods/products Level of completion within a task Arrange tasks based on the level of priority or urgency Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Reporting on how each user, task or process has advanced since its initiation Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.7 (3) Admin User $80.00 Other,Per Month Standard User $35.00 Other,Per Month Day Pass User $5.00 Other, Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ES Eirik S. CEO Defense & Space ### "Great tool to achieve process adaption, compliance and improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2024 I have used this software for years and now it is at a state which makes it one of the most important tools for process compliance and adoption in our company. Pros It is very easy to setup basic functionality. It is great to have this system in Salesforce and it basically manage a large part of our team who all sit in different offices. We improve our processes monthly and it is in use daily. Cons It would be great if tasks were actually native tasks in Salesforce. Standard notifications could be more informative and nicer. More complex functionality is very difficult to setup. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reasons for choosing Work-Relay It forces compliance and is easy to use for admin and users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Natasha S. Workflow Automation Specialist Computer & Network Security ### "Review from a system admin" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 5, 2024 Pros Work-Relay as a system is dependable, consistent, and user-friendly. I can always count on the system to "work", which makes my administrator job easier. They also have an awesome team! Cons Being no-code, sometimes you find yourself having to go through a lot of complexities when you want to configure something out of the box or custom. Switched from [onPhase](https://www.capterra.com/p/125393/DocuPhase/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FA Felipe A. Salesforce Admin Packaging and Containers ### "WorkRelay Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2023 Pros The flexibility and integration with Salesforce Cons Honestly, I have no complaints about the solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Julien D. CRM Team Lead Packaging and Containers ### "Great modular tool and great customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2023 Pros \- Very complete and flexible tool that allowed us to fill in gaps in Salesforce features that did not exist (process management, contextual and dynamic forms) - Great customer support from the team, very knowledgable, helping and fast to answer Cons We do not make use of some of the features such as the kanban or gantt chart and most of the planning or analytics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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