# HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubSpot Sales Hub the right Lead Management solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-Sales-Hub/reviews --- HubSpot Sales Hub 4.5 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations.“ November 17, 2025 JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Advanced forecasting and territory management may not meet needs of large, complex sales teams.“ November 17, 2025 Jerguz A Project ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company.“ March 25, 2026 Beth S ConsultantConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed.“ January 16, 2026 NW Nolan W Head of SalesReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Sales Hub replaced the Prospecting Hub on Hubspot, and I love the streamlined nature of keeping up with Tasks due, overdue and upcoming, but do find the Guided Actions to be my favorite part.“ April 7, 2025 AG Ana G Business developmentInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “There are also times when i search a specific person and the search bar results do not match.“ May 13, 2025 Sara Gabriela C Outdoor Living ConsultantEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “While it is very helpful to receive, track, and organize leads; you can also get live notifications, replies, or changes made.“ April 13, 2025 Laurie M BDRComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types.“ September 4, 2025 ## Showing most helpful reviews Showing 1-25 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laurie M. BDR Computer Software Used the software for: Less than 6 months ### "Easier than Salesforce and as effective" September 4, 2025 5.0 Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building. Pros It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity. Cons I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types. Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "HubSpot is one of the best CRMs for SMEs" December 21, 2024 5.0 HubSpot as a business is excellent. Helpful and friendly they are great to deal with. For day to day it is a great product. It will take a long time before you hit up against limitations with HubSpot. Pros It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business. Cons There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing HubSpot Sales Hub The automation and workflows were much more sophisticated as well as the option of adding in the other hubs like Marketing. There was much more on offer from HubSpot. Review Source KK Kayla K. Sales Enablement Information Services Used the software for: 1-2 years ### "Great for Sales Efficiency" February 6, 2025 3.0 Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner. Pros The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time. Cons Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The cost was the major driver of this product Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Hubspot has more capabilities to measure the reporting and sales activities Review Source AC Andy C. Digital Marketing Executive Primary/Secondary Education Used the software for: 6-12 months ### "Much easier to manage sales! " September 28, 2024 5.0 The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline. Pros The ability to manage deals clearly through the sales funnel in a relatively simple UI. Cons A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Best value for money when looking at features available. Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source JD Jenna D. Founding Partner Accounting Used the software for: 2+ years ### "Hubspot Sales is great for sales professionals (and companies with a large software budget)" July 10, 2025 4.0 Pros I like the way I can customize Hubspot to give me the exact information I want to see. I like how robust the product is. I like that Hubspot also offers customer service and marketing so a lot of my business functions can easily talk to one another and take place in the same software solution. Cons It only allows 2 deal types with a sales "seat" and at that price point, I feel the deal types should be unlimited. Hubspot is quite pricey especially if you want access to all the features. Review Source TL Thomas L. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Extremely valuable all in one sales management tool" August 5, 2025 4.0 Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel Pros Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs. Cons Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license) Review Source Himaanshu L. Team Lead- Customer Success Information Technology and Services Used the software for: 1-2 years ### "It's a comprehensive Sales Tool" February 6, 2025 5.0 Overall, it has been a great experience using it as it has eased our manual task. Pros We really like all in one sales feature to manage our clients' details and automations. Cons The cost is on higher side, and it takes time to understand functions. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 6-12 months ### "Simple and effective CRM tool" April 29, 2025 5.0 The app is simple to use and integrates into other apps like Google contacts and Stripe to become a full fledged CRM software tht helps us manage our prospects. Apart from that we are able to add teamates which also makes smart collaboration possible. Pros Hubspot sales hub's prospecting and lead generation features helps our business grow. We also collect bills and automate our sales pipeline with this tool. Cons Everything is fine with hubspot except the mobile app is missing features like check ins and synchronization which could have made managing contacts on the o easier. Review Source TW Thomas W. COO Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub has elevated our sales team to the next level!" October 4, 2024 5.0 Overall, HubSpot Sales Hub has been a game changer and helped elevate our follow ups and processes in the sales department to the next level Pros Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences Cons The cost, it's very expensive to add an extra Hub at the Pro level Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) HubSpot had more features that didn't require custom builds for our sales team. I was also referred by several trusted people to make the switch. Review Source TH Trevor H. Logistics Sales Respresentative Logistics and Supply Chain Used the software for: 6-12 months ### "Good CRM, Good support team" June 6, 2023 4.0 Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice. Pros I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task. Cons It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We had set-up issues and the support team was non-existent at the time so we needed to get something up and running so we made the quick switch. Review Source PW Paul W. pwooten@planview.com Information Technology and Services Used the software for: 1-2 years ### "HubSpot - If you're using another CRM, check this one out" May 7, 2021 5.0 While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers. Pros While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking. Cons Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed. Review Source EH Elizabeth H. Solutions Consultant Computer Software Used the software for: 2+ years ### "My Favorite CRM" February 28, 2022 5.0 I first used the Hubspot free version until my company decided to switch from Netsuite to Hubspot for our CRM. I didn't realize how much more Hubspot could do until I had the paid version. I have used 5+ CRMs and Hubspot is by far my favorite. Pros Easy to use. Very intuitive even for the non-technical savvy user. Ability to create custom scheduling links to send to prospects. Ability to integrate with numerous other programs to really streamline your workflow and save you time! Ability to create beautiful email templates. Ability to create links to documents, videos, images, and more to embed into emails. Get open rates, click rates, time viewed, etc. App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact. Easily track sales pipeline on an interactive dashboard. Automatically logs events and emails through linked calendars and email inboxes. Can launch calls from site and app, log type of call, and record the call! Cons I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Review Source JA Jaret A. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Great Product" May 18, 2023 5.0 Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results. Pros I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress Cons One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool. Review Source NC Natalie C. Business Development Advisor Information Technology and Services Used the software for: Less than 6 months ### "HubSpot makes it simple for you and your clients to manage and oversee sales progress!" May 22, 2025 4.0 Overall, HubSpot was an intuitive platform that had many, many features which supported my work and sales management efforts. Pros HubSpot makes it easy to manage all deals and relevant information for each. My clients were able to follow along and assess the progress on their end with zero difficulty. Cons My company had many advisors using the same hub, making it sometimes difficult for me to filter during initial training. Review Source frR fka runo R. Manager Business Supplies and Equipment Used the software for: I used a free trial ### "Digital Transformation Expert" November 9, 2024 4.0 My experience with HubSpot Sales Hub has been mostly good. It helps us keep track of customers, follow up, and organize our work better. The CRM is easy to use, but some tools take time to learn. The reports give helpful info, so we can see what’s working. The only problem is the price – it can get expensive as the team grows. Even with this, it’s been useful for our sales team and has helped us work more efficiently. Pros HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow." Cons HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets. Review Source EM Elza M. Customer Service Specialist Consumer Services Used the software for: 6-12 months ### "Positive impact on the business" October 7, 2024 5.0 Up to now, I may say that I'm super gratified with HubSpot Sales Hub. It has increased my productivity and facilitated my day-to-day. Pros I really enjoy its intuitive interface which makes my management job pretty easy. Cons I would say that it could be less expensive. Review Source Josefina P. Business Development Marketing and Advertising Used the software for: 6-12 months ### "It is by far the best CRM and More app" May 29, 2024 5.0 It is the best app, love it and love the trainings Pros Nobody should get a CRM without trying out Hubspot first, it is by far the best one. Cons nothing to not like, they do everything OK Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 2+ years ### "An excellent all-inclusive sales tool" April 3, 2024 4.0 Streamlines the entire customer journey, from initial contact to ongoing loyalty. Mail tracking is another benefit. Instead of checking each factor individually, you can get a comprehensive report that looks at them collectively. You can do a lot of useful things, like close deals, customize email campaigns, and make direct phone calls from Hubspot. Pros It retrieves the information immediately after I enter the company's website, so I don't have to repeat myself. It takes care of everything after we set up the email broadcast sequence; All we have to do is finish the job. Not only does it allow us to monitor all of our potential clients, but it also makes our daily contact much less stressful. Cons In certain cases, Hubspot will mark the email as invalid, causing a bounce. Review Source MF Mahmoud F. Associate Payments Banking Used the software for: 2+ years ### "The perfect system for all needs that enables us to accomplish a lot in one place." December 14, 2022 5.0 Hubspot's tremendous capabilities helped us manage all functions in one place, and collaborate more effectively with colleagues as well as clients. Pros I love the fact how Hubspot automates our marketing and CRM processes, I really enjoy the way Hubspot functionality allows us, as it is easy to use and enables us in simple steps to create folders for all our customers, manage their data and orders, save all documents associated with them, and archive correspondence. I really appreciate how job automation with Hubspot gives us more high-quality capabilities that help us manage workflows, assign tasks, categorize and reach customers instantly, and Hubspot makes it easy to send links, images, and offers to consumers, take orders and inquiries, create tickets for them, and respond to them, plus Keeping records of all those operations. Hubspot also collects data and generates analytical reports, which helps us make smart decisions. Cons Hubspot is all-in-one in a nutshell, and with practice and practice, you'll find nothing to dislike. Review Source OS Oliver S. Commercial Director Education Management Used the software for: 2+ years ### "An Absolute Game Changer for Sales Development" October 24, 2021 5.0 Using HubSpot Sales has been one of the best business decisions we have made as a business, the scalability, ease of use, support and overall eco-system are easy to use straight out of the box and can only grow with you as you get used to the software. The system is incredibly userfriendly and intuitive and delivered an impact for us very quickly after implementation. Pros The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months. Cons There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot. Reason for choosing HubSpot Sales Hub The interface was far easier to understand than Salesforce and the onboarding process and ease of use for all users as well as the support from HubSpot made it an easy decision Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 1-2 years ### "HubSpot Deals Center point Survey: Upsides and downsides of the Well known CRM Programming"" February 18, 2023 5.0 By and large, HubSpot Deals Center is a strong deals programming arrangement that offers a scope of highlights and advantages for organizations. In any case, its expense, expectation to learn and adapt, and restricted customization choices and reconciliations might be disadvantages for certain clients. Pros Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge. Cons Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes. Review Source BA Bikas A. Assistant Marketing Manager Information Technology and Services Used the software for: I used a free trial ### "Probably the best CRM in overall value." December 15, 2022 5.0 Pros Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses. Cons Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers. Review Source JA Jimena A. Commercial executive Real Estate Used the software for: 6-12 months ### "Great software for sales" June 2, 2022 5.0 Analyzing what is the problem for those leads who don't complete the pipeline and creating new strategies to increase the closures Pros It requires to invest time and patient to understand each feature of the software but with a good training is like a magic key to increase sales Cons Some features are quite difficult to understand and use and there are too many fields for a lead to fill in Review Source Talk to a Capterra advisor for free and get results within 15 minutes.