--- title: "HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HubSpot Sales Hub the right AI Sales Assistant solution for you? Explore 506 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/" page_type: "reviews" language: "en" --- HubSpot Sales Hub 4.5 (506) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SS Stacy S Sales Marketing CoordinatorMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “The seamless integration with marketing tools and automation features helps streamline the entire sales pipeline, making it easier to nurture leads and close deals faster.“ July 6, 2026 JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Advanced forecasting and territory management may not meet needs of large, complex sales teams.“ November 17, 2025 SS Stacy S Sales Marketing CoordinatorMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “It centralizes all sales activities—contact management, deal tracking, email communication, and reporting—into one platform, which significantly improves visibility and efficiency.“ July 6, 2026 Beth S ConsultantConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed.“ January 16, 2026 Jerguz A Project ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company.“ March 25, 2026 AG Ana G Business developmentInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “There are also times when i search a specific person and the search bar results do not match.“ May 13, 2025 JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations.“ November 17, 2025 Laurie M BDRComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types.“ September 4, 2025 ## Showing most helpful reviews Showing 1-25 of 506 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great product that needs small touches" March 25, 2026 4.0 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review Source AL Alexandra L. Customer success manager and product developer Marketing and Advertising Used the software for: 1-2 years ### "Great as an internal communication tool" May 2, 2025 4.0 We have been using hubspot sales for 2 years, and also promoted to other clients. Overall is a good experience with a lot of flexibility but it also takes time to built the system to work correctly for your business operations. Pros All information you need in one platform, good for internal tasks, internal management and communication between the sales department. Cons Although it comes with an onboarding, you need to really become used to the system to understand it. And if the onboarding is not done with the companies working flow in mind, it can be a mess for months. It’s not the softwares fault but it can be difficult to use at the beginning. Alternatives considered [Teamwork CRM](https://www.capterra.com/p/195320/Teamwork-CRM/) Reason for choosing HubSpot Sales Hub Teamwork CRM will soon be decripted and we were not able to test it correctly. Also we do use a lot Of automations from hubspot so we do need a more capable software for automations and emails. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign was becoming too messing for a CRM, it was great as a lead capture (lead magnet strategy) but when it came to CRM we needed something more robust. Review Source Sara Gabriela C. Outdoor Living Consultant Environmental Services Used the software for: 1-2 years ### "Expensive but not the best one out there " April 13, 2025 3.0 I think it is the most expensive CRM, but there are some issues, some delays, and some problems that take a while to get solved on the support side. Pros While it is very helpful to receive, track, and organize leads; you can also get live notifications, replies, or changes made. Cons The Workflows does not always work; there are delays, and almost every week, there's an issue with something. Alternatives considered [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub I didn't choose it, I just had to work with it. The upper management did. Review Source Preeti M. AVP- Marketing Information Technology and Services Used the software for: Less than 6 months ### "Wonderful tool for Medium & Enterprise Businesses" May 25, 2026 4.0 Great tool that simplifies workflows and makes day-to-day marketing activities much easier. Makes it easy to supervise distributed sales teams Pros Its a wonderful tool where I can track my entire team's activities, efforts taken for lead nurturing and also te staus of leads. Cons Automation and workflow capabilities should also be included in the Starter plan with basic functionality. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 2+ years ### "Hubspot Embraces Sales Hub and becomes Sales Focused" April 7, 2025 4.0 Overall, it's a great improvement to Hubspot, where my prior critiques have been based on it not being a sales persons CRM. It's definitely made an impact in organizational outreach for us, and has allowed us to reduce CTA and time to convert because we don't miss on Follow-Ups. Pros Sales Hub replaced the Prospecting Hub on Hubspot, and I love the streamlined nature of keeping up with Tasks due, overdue and upcoming, but do find the Guided Actions to be my favorite part. Hubspot helps sort recommended actions based on Deals and Prospecting, allowing myself and team to stay prepared for meetings. Cons The layout took some getting used to. I had actually preferred the Prospecting Hub Layout before that was replaced. It doesn't flow as well when opening specific leads in Hubspot Sales Hub. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Cost and customization were key for us to choose Hubspot. While not cheap, the cost and value was preferable. Review Source VR Verified Reviewer Consultant Construction Used the software for: 2+ years ### "Easy to Use: Very Intuitive Layout" January 16, 2026 5.0 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Hubspot is worth the Hype!" February 26, 2026 5.0 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review Source Branko J. Sales Operations Associate Financial Services Used the software for: 6-12 months ### "Strong all-in-one sales hub, but pricing adds up" April 12, 2026 4.0 It is easy to use, helps keep the sales pipeline organized, and saves time through automation, email tracking, and reporting, although some advanced features can become expensive. Pros What I liked most about HubSpot Sales Hub was how easy it was to use while still giving our team powerful tools like pipeline tracking, email templates, sequences, automation, and clear reporting all in one place. Cons What I liked least was that the pricing can become expensive as you grow, especially when key features are only available in higher-tier plans. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source Laurie M. BDR Computer Software Used the software for: Less than 6 months ### "Easier than Salesforce and as effective" September 4, 2025 5.0 Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building. Pros It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity. Cons I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types. Review Source AC Andy C. Digital Marketing Executive Primary/Secondary Education Used the software for: 6-12 months ### "Much easier to manage sales! " September 28, 2024 5.0 The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline. Pros The ability to manage deals clearly through the sales funnel in a relatively simple UI. Cons A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Best value for money when looking at features available. Review Source TH Trevor H. Logistics Sales Respresentative Logistics and Supply Chain Used the software for: 6-12 months ### "Good CRM, Good support team" June 6, 2023 4.0 Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice. Pros I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task. Cons It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We had set-up issues and the support team was non-existent at the time so we needed to get something up and running so we made the quick switch. Review Source ST Steve T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great For Certain People" September 9, 2021 5.0 Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere. Pros The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances. Cons For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices. Alternatives considered [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing HubSpot Sales Hub I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell. Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Hubspot is free and Zendesk Sell isnt. Pretty much that simple. Review Source TOD Thierno Ousmane D. Loans manager Banking Used the software for: Less than 6 months ### "HubSpot Sales Hub, an essential pillar to boost our sales. " September 8, 2022 5.0 This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump. Pros First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available. Cons Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I needed user-friendly software the least complex possible. Review Source MH Matt H. Sr. Director, Sales Engineering Legal Services Used the software for: 6-12 months ### "HubSpot Fits Most Organizations" April 12, 2023 5.0 From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent! Pros Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments. Cons Nothing. It's a great tool that has been an excellent investment for us. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price, features, ease of use, and integrations with other products. Review Source JA Jaret A. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Great Product" May 18, 2023 5.0 Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results. Pros I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress Cons One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool. Review Source TL Thomas L. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Extremely valuable all in one sales management tool" August 5, 2025 4.0 Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel Pros Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs. Cons Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license) Review Source Himaanshu L. Team Lead- Customer Success Information Technology and Services Used the software for: 1-2 years ### "It's a comprehensive Sales Tool" February 6, 2025 5.0 Overall, it has been a great experience using it as it has eased our manual task. Pros We really like all in one sales feature to manage our clients' details and automations. Cons The cost is on higher side, and it takes time to understand functions. Review Source NC Natalie C. Business Development Advisor Information Technology and Services Used the software for: Less than 6 months ### "HubSpot makes it simple for you and your clients to manage and oversee sales progress!" May 22, 2025 4.0 Overall, HubSpot was an intuitive platform that had many, many features which supported my work and sales management efforts. Pros HubSpot makes it easy to manage all deals and relevant information for each. My clients were able to follow along and assess the progress on their end with zero difficulty. Cons My company had many advisors using the same hub, making it sometimes difficult for me to filter during initial training. Review Source DC Dawn-Marie C. Tradeshow Sales Management Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Pro's and Con's" January 17, 2025 5.0 I use HubSpot daily but find that my activities are limited by the chosen plan. Pros HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive. Cons Pricing for additional services can be prohibitive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision to try HubSpot. Review Source DH Daniel H. Community Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub - The only thing to consider" February 14, 2025 5.0 We've created automated workflows with the sales team in order to reduce friction in operations. Pros Sales Hub integrates effortlessly with our outbound enablement tech. Cons Not a whole lot to dislike about this product. Review Source Brittney B. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Simple sales tool" September 27, 2024 4.0 Simple and easy to navigate. There are support tools out there and there is so much you can do. Pros It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too. Cons I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features. Review Source MF Mahmoud F. Associate Payments Banking Used the software for: 2+ years ### "The perfect system for all needs that enables us to accomplish a lot in one place." December 14, 2022 5.0 Hubspot's tremendous capabilities helped us manage all functions in one place, and collaborate more effectively with colleagues as well as clients. Pros I love the fact how Hubspot automates our marketing and CRM processes, I really enjoy the way Hubspot functionality allows us, as it is easy to use and enables us in simple steps to create folders for all our customers, manage their data and orders, save all documents associated with them, and archive correspondence. I really appreciate how job automation with Hubspot gives us more high-quality capabilities that help us manage workflows, assign tasks, categorize and reach customers instantly, and Hubspot makes it easy to send links, images, and offers to consumers, take orders and inquiries, create tickets for them, and respond to them, plus Keeping records of all those operations. Hubspot also collects data and generates analytical reports, which helps us make smart decisions. Cons Hubspot is all-in-one in a nutshell, and with practice and practice, you'll find nothing to dislike. Review Source SA Shrouq A. Performance Analysis Team Leader Marketing and Advertising Used the software for: 2+ years ### "The best applications for organizing business, managing offers and sales teams" January 30, 2022 5.0 When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future. Pros The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice. Cons Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it. Review Source BA Bikas A. Assistant Marketing Manager Information Technology and Services Used the software for: I used a free trial ### "Probably the best CRM in overall value." December 15, 2022 5.0 Pros Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses. Cons Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers. 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