# HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubSpot Sales Hub the right Lead Management solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (501) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Integrated marketing management platform 100% positive reviews out of 54 Most reviewers describe marketing as streamlined, with unified tools for campaigns, analytics, and customer engagement. High and complex pricing structure 51% negative reviews out of 65 Some reviewers feel pricing is expensive, especially for growing teams, with additional costs for features and services. Himaanshu L Team Lead- Customer Success, 201 - 500 employees. "The cost is on higher side, and it takes time to understand functions." Collaborative sales and marketing workspace 100% positive reviews out of 24 Most users report team collaboration is seamless, supporting shared access, project tracking, and coordinated workflows. Mateja Z Talent Acquisition Manager, 501 - 1,000 employees. "The biggest advantage is the sequences and collaboration across the entire customer team." Frequent bugs and interface glitches 72% negative reviews out of 36 Most users comment bugs and issues cause workflow interruptions, delays, and occasional frustration with updates or integrations. Anushka S Content writer, 11 - 50 employees. "There are occasional bugs and glitches in the platform.2." Comprehensive prospect tracking tools 100% positive reviews out of 23 Most reviewers indicate prospect tracking enables detailed monitoring, engagement insights, and efficient sales pipeline management. Babatunde O SEO Marketer, 51 - 200 employees. "Hubspot sales hub's prospecting and lead generation features helps our business grow." ## Showing most helpful reviews Showing 1-25 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great product that needs small touches" March 25, 2026 4.0 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "HubSpot is one of the best CRMs for SMEs" December 21, 2024 5.0 HubSpot as a business is excellent. Helpful and friendly they are great to deal with. For day to day it is a great product. It will take a long time before you hit up against limitations with HubSpot. Pros It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business. Cons There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing HubSpot Sales Hub The automation and workflows were much more sophisticated as well as the option of adding in the other hubs like Marketing. There was much more on offer from HubSpot. Review Source KK Kayla K. Sales Enablement Information Services Used the software for: 1-2 years ### "Great for Sales Efficiency" February 6, 2025 3.0 Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner. Pros The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time. Cons Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The cost was the major driver of this product Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Hubspot has more capabilities to measure the reporting and sales activities Review Source VR Verified Reviewer Consultant Construction Used the software for: 2+ years ### "Easy to Use: Very Intuitive Layout" January 16, 2026 5.0 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Hubspot is worth the Hype!" February 26, 2026 5.0 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review Source Branko J. Sales Operations Associate Financial Services Used the software for: 6-12 months ### "Strong all-in-one sales hub, but pricing adds up" April 12, 2026 4.0 It is easy to use, helps keep the sales pipeline organized, and saves time through automation, email tracking, and reporting, although some advanced features can become expensive. Pros What I liked most about HubSpot Sales Hub was how easy it was to use while still giving our team powerful tools like pipeline tracking, email templates, sequences, automation, and clear reporting all in one place. Cons What I liked least was that the pricing can become expensive as you grow, especially when key features are only available in higher-tier plans. Review Source DG Daniela G. Founder Real Estate Used the software for: 6-12 months ### "Excellent contact management tool" March 23, 2025 4.0 Very good product that offers interesting features in the free version. Great opportunity to try it before investing in it. Gmail extension could be improved. Pros I have used the free version of HubSpot Sales Hub to create a client database. I am impressed by its quality and features. Even if the usage is quite basic, because I always want to try products before committing to a paid subscription, I was able to create a comprehensive database and to cusomise some fields. This is extremely helpful. Even if the number of customisations is limited in the free version, it is enough to allow you to tune the contact list according to your personal needs. I am sure the paid version is very impressive. I will compare it to other products but so far I am very satisfied. Cons One thing that was very disappointing was the extension for Gmail. Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database. You can also send emails directly from the platform. This is incredibly helpful instead of having to copy and paste all the emails to keep track of them for each client. I have my professional email with Google Workspace, so it would have been perfect. However, it does not work well. I had to reinstall the extension several times, it started to work and then it stopped. This has limited my possible usage of the database. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source Laurie M. BDR Computer Software Used the software for: Less than 6 months ### "Easier than Salesforce and as effective" September 4, 2025 5.0 Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building. Pros It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity. Cons I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types. Review Source TL Thomas L. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Extremely valuable all in one sales management tool" August 5, 2025 4.0 Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel Pros Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs. Cons Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license) Review Source WB Walter B. Director of Sales Information Technology and Services Used the software for: 2+ years ### "I personally think this is one of the best CRMs." August 29, 2023 5.0 I love it! Pros Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process. Cons The biggest drawback is cost. It could become expensive to add other features. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot Sales Hub We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us. Review Source DF David F. CSM Telecommunications Used the software for: 2+ years ### "More Flexible, Versatile and Cost Effective CRM" August 9, 2023 5.0 I think this is an awesome crm, especially for smb sales. Pros HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great. Cons The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot was more cost effective and flexible compared to the top alternative(s). Review Source ST Steve T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great For Certain People" September 9, 2021 5.0 Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere. Pros The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances. Cons For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices. Alternatives considered [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing HubSpot Sales Hub I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell. Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Hubspot is free and Zendesk Sell isnt. Pretty much that simple. Review Source TOD Thierno Ousmane D. Loans manager Banking Used the software for: Less than 6 months ### "HubSpot Sales Hub, an essential pillar to boost our sales. " September 8, 2022 5.0 This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump. Pros First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available. Cons Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I needed user-friendly software the least complex possible. Review Source MH Matt H. Sr. Director, Sales Engineering Legal Services Used the software for: 6-12 months ### "HubSpot Fits Most Organizations" April 12, 2023 5.0 From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent! Pros Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments. Cons Nothing. It's a great tool that has been an excellent investment for us. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price, features, ease of use, and integrations with other products. Review Source JA Jaret A. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Great Product" May 18, 2023 5.0 Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results. Pros I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress Cons One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool. Review Source Himaanshu L. Team Lead- Customer Success Information Technology and Services Used the software for: 1-2 years ### "It's a comprehensive Sales Tool" February 6, 2025 5.0 Overall, it has been a great experience using it as it has eased our manual task. Pros We really like all in one sales feature to manage our clients' details and automations. Cons The cost is on higher side, and it takes time to understand functions. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 6-12 months ### "Simple and effective CRM tool" April 29, 2025 5.0 The app is simple to use and integrates into other apps like Google contacts and Stripe to become a full fledged CRM software tht helps us manage our prospects. Apart from that we are able to add teamates which also makes smart collaboration possible. Pros Hubspot sales hub's prospecting and lead generation features helps our business grow. We also collect bills and automate our sales pipeline with this tool. Cons Everything is fine with hubspot except the mobile app is missing features like check ins and synchronization which could have made managing contacts on the o easier. Review Source NC Natalie C. Business Development Advisor Information Technology and Services Used the software for: Less than 6 months ### "HubSpot makes it simple for you and your clients to manage and oversee sales progress!" May 22, 2025 4.0 Overall, HubSpot was an intuitive platform that had many, many features which supported my work and sales management efforts. Pros HubSpot makes it easy to manage all deals and relevant information for each. My clients were able to follow along and assess the progress on their end with zero difficulty. Cons My company had many advisors using the same hub, making it sometimes difficult for me to filter during initial training. Review Source LB Lindsey B. Relationship Director Research Used the software for: 1-2 years ### "Gets the job done" February 10, 2025 4.0 Pretty good, although I feel like there could be some improvements. Pros We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful. Cons I thought it was tough to copy marketing collateral from one client campaign to another. Review Source Brittney B. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Simple sales tool" September 27, 2024 4.0 Simple and easy to navigate. There are support tools out there and there is so much you can do. Pros It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too. Cons I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features. Review Source EM Elza M. Customer Service Specialist Consumer Services Used the software for: 6-12 months ### "Positive impact on the business" October 7, 2024 5.0 Up to now, I may say that I'm super gratified with HubSpot Sales Hub. It has increased my productivity and facilitated my day-to-day. Pros I really enjoy its intuitive interface which makes my management job pretty easy. Cons I would say that it could be less expensive. Review Source SA Shrouq A. Performance Analysis Team Leader Marketing and Advertising Used the software for: 2+ years ### "The best applications for organizing business, managing offers and sales teams" January 30, 2022 5.0 When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future. Pros The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice. Cons Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it. Review Source Shaquib R. Head of Admissions E-Learning Used the software for: I used a free trial ### "Serious for tracking prospects? Look no more!" June 23, 2024 5.0 Was looking for a tool to understand cold emailing and I am glad I found Hubspot. The free version gave a lot of valuable options to begin your mastery over lead management. Pros Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on. Once you get it up and going, You would not need a different tool! Cons Takes time to get used to initially, Took a few tutorials here and there. Review Source JA Jimena A. Commercial executive Real Estate Used the software for: 6-12 months ### "Great software for sales" June 2, 2022 5.0 Analyzing what is the problem for those leads who don't complete the pipeline and creating new strategies to increase the closures Pros It requires to invest time and patient to understand each feature of the software but with a good training is like a magic key to increase sales Cons Some features are quite difficult to understand and use and there are too many fields for a lead to fill in Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.