# HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubSpot Sales Hub the right Lead Management solution for you? Explore 502 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (502) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Integrated marketing management platform 100% positive reviews out of 54 Most reviewers describe marketing as streamlined, with unified tools for campaigns, analytics, and customer engagement. High and complex pricing structure 51% negative reviews out of 65 Some reviewers feel pricing is expensive, especially for growing teams, with additional costs for features and services. Himaanshu L. Team Lead- Customer Success, 201 - 500 employees. "The cost is on higher side, and it takes time to understand functions." Collaborative sales and marketing workspace 100% positive reviews out of 24 Most users report team collaboration is seamless, supporting shared access, project tracking, and coordinated workflows. Mateja P. Talent Acquisition Manager, 501 - 1,000 employees. "The biggest advantage is the sequences and collaboration across the entire customer team." Frequent bugs and interface glitches 72% negative reviews out of 36 Most users comment bugs and issues cause workflow interruptions, delays, and occasional frustration with updates or integrations. Anushka S. Content writer, 11 - 50 employees. "There are occasional bugs and glitches in the platform.2." Comprehensive prospect tracking tools 100% positive reviews out of 23 Most reviewers indicate prospect tracking enables detailed monitoring, engagement insights, and efficient sales pipeline management. Babatunde O. SEO Marketer, 51 - 200 employees. "Hubspot sales hub's prospecting and lead generation features helps our business grow." ## Showing most helpful reviews Showing 1-25 of 502 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great product that needs small touches" March 25, 2026 4.0 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review Source AG Ana G. Business development Information Technology and Services Used the software for: 1-2 years ### "Great tracking tool for deals" May 13, 2025 5.0 Overall it helped me track my deals and emails well. I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals. Pros I like how the free trial doesn't limit the process and the performance of my everyday task. I also like the function to connect to my emails and organize the contacts and deals. I can say it is smart enough to register the details without having so much to be input Cons They can improve the process of contact saving especially since most of the email credentials have their name, maybe they can save the names automatically. There are also times when i search a specific person and the search bar results do not match. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub It has the best free trial for a small for-profit like us Review Source KK Kayla K. Sales Enablement Information Services Used the software for: 1-2 years ### "Great for Sales Efficiency" February 6, 2025 3.0 Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner. Pros The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time. Cons Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The cost was the major driver of this product Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Hubspot has more capabilities to measure the reporting and sales activities Review Source VR Verified Reviewer Consultant Construction Used the software for: 2+ years ### "Easy to Use: Very Intuitive Layout" January 16, 2026 5.0 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Hubspot is worth the Hype!" February 26, 2026 5.0 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review Source Branko J. Sales Operations Associate Financial Services Used the software for: 6-12 months ### "Strong all-in-one sales hub, but pricing adds up" April 12, 2026 4.0 It is easy to use, helps keep the sales pipeline organized, and saves time through automation, email tracking, and reporting, although some advanced features can become expensive. Pros What I liked most about HubSpot Sales Hub was how easy it was to use while still giving our team powerful tools like pipeline tracking, email templates, sequences, automation, and clear reporting all in one place. Cons What I liked least was that the pricing can become expensive as you grow, especially when key features are only available in higher-tier plans. Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source DG Daniela G. Founder Real Estate Used the software for: 6-12 months ### "Excellent contact management tool" March 23, 2025 4.0 Very good product that offers interesting features in the free version. Great opportunity to try it before investing in it. Gmail extension could be improved. Pros I have used the free version of HubSpot Sales Hub to create a client database. I am impressed by its quality and features. Even if the usage is quite basic, because I always want to try products before committing to a paid subscription, I was able to create a comprehensive database and to cusomise some fields. This is extremely helpful. Even if the number of customisations is limited in the free version, it is enough to allow you to tune the contact list according to your personal needs. I am sure the paid version is very impressive. I will compare it to other products but so far I am very satisfied. Cons One thing that was very disappointing was the extension for Gmail. Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database. You can also send emails directly from the platform. This is incredibly helpful instead of having to copy and paste all the emails to keep track of them for each client. I have my professional email with Google Workspace, so it would have been perfect. However, it does not work well. I had to reinstall the extension several times, it started to work and then it stopped. This has limited my possible usage of the database. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source Laurie M. BDR Computer Software Used the software for: Less than 6 months ### "Easier than Salesforce and as effective" September 4, 2025 5.0 Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building. Pros It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity. Cons I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types. Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source KB Katie B. Co-owner Retail Used the software for: 2+ years ### "Reasonably-priced and dependable CRM solution for our clothing business" December 4, 2023 5.0 Hubspot has been a huge boon for our sales side. We usually only get two or three hundred contacts a month, and it works great and is reasonably priced for that scale. It gives you the ability to benefit from stuff like pipeline management, automated workflows, and sales sequences which add up to dozens of hours saved each month which has more than justified its costs for us. I'd definitely recommend Hubspot if you're looking to systematize your sales operations and manage everything all form one place. Pros 1\. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually. 2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to. Cons It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot Sales Hub Hubspot had a lot more advanced features especially in terms of CRM-level stuff like a wider range of properties available and better pipeline customization options. And the pricing was also pretty reasonable compared to the other options. Review Source PW Paul W. pwooten@planview.com Information Technology and Services Used the software for: 1-2 years ### "HubSpot - If you're using another CRM, check this one out" May 7, 2021 5.0 While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers. Pros While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking. Cons Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed. Review Source EH Elizabeth H. Solutions Consultant Computer Software Used the software for: 2+ years ### "My Favorite CRM" February 28, 2022 5.0 I first used the Hubspot free version until my company decided to switch from Netsuite to Hubspot for our CRM. I didn't realize how much more Hubspot could do until I had the paid version. I have used 5+ CRMs and Hubspot is by far my favorite. Pros Easy to use. Very intuitive even for the non-technical savvy user. Ability to create custom scheduling links to send to prospects. Ability to integrate with numerous other programs to really streamline your workflow and save you time! Ability to create beautiful email templates. Ability to create links to documents, videos, images, and more to embed into emails. Get open rates, click rates, time viewed, etc. App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact. Easily track sales pipeline on an interactive dashboard. Automatically logs events and emails through linked calendars and email inboxes. Can launch calls from site and app, log type of call, and record the call! Cons I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Review Source AR Aaron R. CSMO Financial Services Used the software for: 2+ years ### "HubSpot is a Great Partner" October 31, 2023 5.0 I'm very pleased and am perpetually promoting the platform to other company owners. Pros Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything). Cons I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help. Reason for choosing HubSpot Sales Hub Value. 100% Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I didn't like the other product and wanted to host our website through the service to make the lead gen more seamless. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 6-12 months ### "Simple and effective CRM tool" April 29, 2025 5.0 The app is simple to use and integrates into other apps like Google contacts and Stripe to become a full fledged CRM software tht helps us manage our prospects. Apart from that we are able to add teamates which also makes smart collaboration possible. Pros Hubspot sales hub's prospecting and lead generation features helps our business grow. We also collect bills and automate our sales pipeline with this tool. Cons Everything is fine with hubspot except the mobile app is missing features like check ins and synchronization which could have made managing contacts on the o easier. Review Source NC Natalie C. Business Development Advisor Information Technology and Services Used the software for: Less than 6 months ### "HubSpot makes it simple for you and your clients to manage and oversee sales progress!" May 22, 2025 4.0 Overall, HubSpot was an intuitive platform that had many, many features which supported my work and sales management efforts. Pros HubSpot makes it easy to manage all deals and relevant information for each. My clients were able to follow along and assess the progress on their end with zero difficulty. Cons My company had many advisors using the same hub, making it sometimes difficult for me to filter during initial training. Review Source LB Lindsey B. Relationship Director Research Used the software for: 1-2 years ### "Gets the job done" February 10, 2025 4.0 Pretty good, although I feel like there could be some improvements. Pros We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful. Cons I thought it was tough to copy marketing collateral from one client campaign to another. Review Source MW Maxi W. Controller Information Technology and Services Used the software for: 1-2 years ### "Best tool for CRM" January 22, 2025 5.0 Pros Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline. Cons Basically every automation feature comes with high additional costs. Review Source Brittney B. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Simple sales tool" September 27, 2024 4.0 Simple and easy to navigate. There are support tools out there and there is so much you can do. Pros It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too. Cons I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features. Review Source GNS Grace Naneth S. Sales Development Representative Information Technology and Services Used the software for: 1-2 years ### "Hubspot - Your all-in-one CRM solution platform" August 25, 2023 5.0 Having a single platform in performing all my tasks from prospecting, sales pipeline, contact management, daily reports, analysis and all is just beyond what you can get from hubspot. It also has hubspot academy that you can learn so much from. What else can I ask for? Pros What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP. Cons I haven't had any issues with my use of Hubspot. Review Source OS Oliver S. Commercial Director Education Management Used the software for: 2+ years ### "An Absolute Game Changer for Sales Development" October 24, 2021 5.0 Using HubSpot Sales has been one of the best business decisions we have made as a business, the scalability, ease of use, support and overall eco-system are easy to use straight out of the box and can only grow with you as you get used to the software. The system is incredibly userfriendly and intuitive and delivered an impact for us very quickly after implementation. Pros The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months. Cons There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot. Reason for choosing HubSpot Sales Hub The interface was far easier to understand than Salesforce and the onboarding process and ease of use for all users as well as the support from HubSpot made it an easy decision Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 1-2 years ### "HubSpot Deals Center point Survey: Upsides and downsides of the Well known CRM Programming"" February 18, 2023 5.0 By and large, HubSpot Deals Center is a strong deals programming arrangement that offers a scope of highlights and advantages for organizations. In any case, its expense, expectation to learn and adapt, and restricted customization choices and reconciliations might be disadvantages for certain clients. Pros Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge. Cons Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes. Review Source BC Brian C. Founder E-Learning Used the software for: 2+ years ### "Inexpensive with a great ROI" September 23, 2022 5.0 Pros Overall Client management is superb but when you integrate with other Platforms, Landing pages, Blogs, White papers etc. it moves up a layer. The automation that goes on behind the platform really is exceptional and offers excellent data to enable smart swift sales. Cons Hubspot is so efficient you sometimes forget the traditional routes to a sale, this is a big part of the solution but dont become over reliant ;) Review Source JA Jimena A. Commercial executive Real Estate Used the software for: 6-12 months ### "Great software for sales" June 2, 2022 5.0 Analyzing what is the problem for those leads who don't complete the pipeline and creating new strategies to increase the closures Pros It requires to invest time and patient to understand each feature of the software but with a good training is like a magic key to increase sales Cons Some features are quite difficult to understand and use and there are too many fields for a lead to fill in Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.