--- title: "HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HubSpot Sales Hub the right CRM solution for you? Explore 506 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-23" --- HubSpot Sales Hub 4.5 (506) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 23rd, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SS Stacy S Sales Marketing CoordinatorMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “The seamless integration with marketing tools and automation features helps streamline the entire sales pipeline, making it easier to nurture leads and close deals faster.“ July 6, 2026 JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Advanced forecasting and territory management may not meet needs of large, complex sales teams.“ November 17, 2025 SS Stacy S Sales Marketing CoordinatorMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “It centralizes all sales activities—contact management, deal tracking, email communication, and reporting—into one platform, which significantly improves visibility and efficiency.“ July 6, 2026 Beth S ConsultantConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed.“ January 16, 2026 JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations.“ November 17, 2025 Benjamin F CEOFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “To make matters worse, HubSpot's support staff is thoroughly incompetent and provided no help whatsoever.“ August 6, 2026 Jerguz A Project ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company.“ March 25, 2026 AG Ana G Business developmentInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “There are also times when i search a specific person and the search bar results do not match.“ May 13, 2025 ## Showing most helpful reviews Showing 1-25 of 506 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great product that needs small touches" March 25, 2026 4.0 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review Source SS Samuel S. CoFounder Apparel & Fashion Used the software for: 1-2 years ### "Love Hubspot. It helped us grow" August 17, 2026 5.0 Overall, HubSpot Sales Hub has been a very useful CRM for structuring our sales operations. We use it to manage leads, track opportunities through the pipeline, organize follow-ups, and maintain visibility on sales performance. It becomes especially valuable when multiple people are involved in the sales process because responsibilities and next steps are much easier to track. The platform is powerful, although getting the most value from it requires investing some time in setting up the right workflows, automations, and reporting. Pros The biggest advantage is having the entire sales process centralized in one place. It gives our team clear visibility into leads, follow-ups, deal stages, and overall pipeline activity. The automation and reporting features are also very useful as the sales team grows. Cons The cost can increase pretty quickly as you add users and need more advanced features. There are also a lot of tools and customization options, so getting the platform configured properly for your specific sales process takes some time. Review Source Sara Gabriela C. Outdoor Living Consultant Environmental Services Used the software for: 1-2 years ### "Expensive but not the best one out there " April 13, 2025 3.0 I think it is the most expensive CRM, but there are some issues, some delays, and some problems that take a while to get solved on the support side. Pros While it is very helpful to receive, track, and organize leads; you can also get live notifications, replies, or changes made. Cons The Workflows does not always work; there are delays, and almost every week, there's an issue with something. Alternatives considered [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub I didn't choose it, I just had to work with it. The upper management did. Review Source SS Stacy S. Sales Marketing Coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Positive overall experience with HubSpot Sales Hub" July 6, 2026 5.0 Our overall experience with HubSpot Sales Hub has been very positive. It has become the central platform for managing our sales pipeline, customer interactions, and reporting, giving our team greater visibility into every stage of the sales process. The integration with our marketing efforts and Genius ERP has improved communication between departments, reduced manual data entry, and helped create a more seamless workflow from lead generation through project execution. The platform is intuitive, reliable, and continually adds new features that help our team work more efficiently and make better data-driven decisions. Pros The ease of use and intuitive interface stand out immediately. It centralizes all sales activities—contact management, deal tracking, email communication, and reporting—into one platform, which significantly improves visibility and efficiency. The seamless integration with marketing tools and automation features helps streamline the entire sales pipeline, making it easier to nurture leads and close deals faster. Cons While powerful, some of the more advanced features (like custom reporting and automation workflows) can have a learning curve and may require additional setup time. Additionally, costs can increase quickly as you scale or add premium features, which may be a consideration for growing teams. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Ease of use and integration with Genius. Review Source VR Verified Reviewer Consultant Construction Used the software for: 2+ years ### "Easy to Use: Very Intuitive Layout" January 16, 2026 5.0 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Hubspot is worth the Hype!" February 26, 2026 5.0 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review Source Branko J. Sales Operations Associate Financial Services Used the software for: 6-12 months ### "Strong all-in-one sales hub, but pricing adds up" April 12, 2026 4.0 It is easy to use, helps keep the sales pipeline organized, and saves time through automation, email tracking, and reporting, although some advanced features can become expensive. Pros What I liked most about HubSpot Sales Hub was how easy it was to use while still giving our team powerful tools like pipeline tracking, email templates, sequences, automation, and clear reporting all in one place. Cons What I liked least was that the pricing can become expensive as you grow, especially when key features are only available in higher-tier plans. Review Source Preeti M. AVP- Marketing Information Technology and Services Used the software for: Less than 6 months ### "Wonderful tool for Medium & Enterprise Businesses" May 25, 2026 4.0 Great tool that simplifies workflows and makes day-to-day marketing activities much easier. Makes it easy to supervise distributed sales teams Pros Its a wonderful tool where I can track my entire team's activities, efforts taken for lead nurturing and also te staus of leads. Cons Automation and workflow capabilities should also be included in the Starter plan with basic functionality. Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source AG Ana G. Business development Information Technology and Services Used the software for: 1-2 years ### "Great tracking tool for deals" May 13, 2025 5.0 Overall it helped me track my deals and emails well. I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals. Pros I like how the free trial doesn't limit the process and the performance of my everyday task. I also like the function to connect to my emails and organize the contacts and deals. I can say it is smart enough to register the details without having so much to be input Cons They can improve the process of contact saving especially since most of the email credentials have their name, maybe they can save the names automatically. There are also times when i search a specific person and the search bar results do not match. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub It has the best free trial for a small for-profit like us Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source WB Walter B. Director of Sales Information Technology and Services Used the software for: 2+ years ### "I personally think this is one of the best CRMs." August 29, 2023 5.0 I love it! Pros Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process. Cons The biggest drawback is cost. It could become expensive to add other features. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot Sales Hub We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us. Review Source DF David F. CSM Telecommunications Used the software for: 2+ years ### "More Flexible, Versatile and Cost Effective CRM" August 9, 2023 5.0 I think this is an awesome crm, especially for smb sales. Pros HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great. Cons The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot was more cost effective and flexible compared to the top alternative(s). Review Source ST Steve T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great For Certain People" September 9, 2021 5.0 Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere. Pros The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances. Cons For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices. Reason for choosing HubSpot Sales Hub I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell. Review Source TOD Thierno Ousmane D. Loans manager Banking Used the software for: Less than 6 months ### "HubSpot Sales Hub, an essential pillar to boost our sales. " September 8, 2022 5.0 This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump. Pros First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available. Cons Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I needed user-friendly software the least complex possible. Review Source MH Matt H. Sr. Director, Sales Engineering Legal Services Used the software for: 6-12 months ### "HubSpot Fits Most Organizations" April 12, 2023 5.0 From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent! Pros Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments. Cons Nothing. It's a great tool that has been an excellent investment for us. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price, features, ease of use, and integrations with other products. Review Source AR Aaron R. CSMO Financial Services Used the software for: 2+ years ### "HubSpot is a Great Partner" October 31, 2023 5.0 I'm very pleased and am perpetually promoting the platform to other company owners. Pros Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything). Cons I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help. Reason for choosing HubSpot Sales Hub Value. 100% Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I didn't like the other product and wanted to host our website through the service to make the lead gen more seamless. Review Source LM Lindsey M. Director of Marketing Operations Insurance Used the software for: 2+ years ### "Good to help monitor sales efforts" June 9, 2025 4.0 Pros The HubSpot Sales Hub has been a good way for us to monitor sales efforts with both employees and contractors Cons The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways. Review Source Himaanshu L. Team Lead- Customer Success Information Technology and Services Used the software for: 1-2 years ### "It's a comprehensive Sales Tool" February 6, 2025 5.0 Overall, it has been a great experience using it as it has eased our manual task. Pros We really like all in one sales feature to manage our clients' details and automations. Cons The cost is on higher side, and it takes time to understand functions. Review Source DC Dawn-Marie C. Tradeshow Sales Management Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Pro's and Con's" January 17, 2025 5.0 I use HubSpot daily but find that my activities are limited by the chosen plan. Pros HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive. Cons Pricing for additional services can be prohibitive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision to try HubSpot. Review Source MW Maxi W. Controller Information Technology and Services Used the software for: 1-2 years ### "Best tool for CRM" January 22, 2025 5.0 Pros Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline. Cons Basically every automation feature comes with high additional costs. Review Source SA Shrouq A. Performance Analysis Team Leader Marketing and Advertising Used the software for: 2+ years ### "The best applications for organizing business, managing offers and sales teams" January 30, 2022 5.0 When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future. Pros The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice. Cons Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it. Review Source BC Brian C. Founder E-Learning Used the software for: 2+ years ### "Inexpensive with a great ROI" September 23, 2022 5.0 Pros Overall Client management is superb but when you integrate with other Platforms, Landing pages, Blogs, White papers etc. it moves up a layer. The automation that goes on behind the platform really is exceptional and offers excellent data to enable smart swift sales. Cons Hubspot is so efficient you sometimes forget the traditional routes to a sale, this is a big part of the solution but dont become over reliant ;) Review Source JA Jimena A. Commercial executive Real Estate Used the software for: 6-12 months ### "Great software for sales" June 2, 2022 5.0 Analyzing what is the problem for those leads who don't complete the pipeline and creating new strategies to increase the closures Pros It requires to invest time and patient to understand each feature of the software but with a good training is like a magic key to increase sales Cons Some features are quite difficult to understand and use and there are too many fields for a lead to fill in Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.