# HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubSpot Sales Hub the right Lead Management solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (498) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations.“ November 17, 2025 JG John G Business DevelopmentAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Advanced forecasting and territory management may not meet needs of large, complex sales teams.“ November 17, 2025 Jerguz A Project ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company.“ March 25, 2026 Beth S ConsultantConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed.“ January 16, 2026 Branko J Sales Operations AssociateFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “What I liked most about HubSpot Sales Hub was how easy it was to use while still giving our team powerful tools like pipeline tracking, email templates, sequences, automation, and clear reporting all in one place.“ April 12, 2026 AG Ana G Business developmentInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “There are also times when i search a specific person and the search bar results do not match.“ May 13, 2025 Eric T Managing MemberInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “We ended up moving the client to a third party provider that had a more feature rich application“ February 24, 2026 Laurie M BDRComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types.“ September 4, 2025 ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laurie M. BDR Computer Software Used the software for: Less than 6 months ### "Easier than Salesforce and as effective" September 4, 2025 5.0 Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building. Pros It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity. Cons I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types. Review Source AG Ana G. Business development Information Technology and Services Used the software for: 1-2 years ### "Great tracking tool for deals" May 13, 2025 5.0 Overall it helped me track my deals and emails well. I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals. Pros I like how the free trial doesn't limit the process and the performance of my everyday task. I also like the function to connect to my emails and organize the contacts and deals. I can say it is smart enough to register the details without having so much to be input Cons They can improve the process of contact saving especially since most of the email credentials have their name, maybe they can save the names automatically. There are also times when i search a specific person and the search bar results do not match. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub It has the best free trial for a small for-profit like us Review Source KK Kayla K. Sales Enablement Information Services Used the software for: 1-2 years ### "Great for Sales Efficiency" February 6, 2025 3.0 Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner. Pros The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time. Cons Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The cost was the major driver of this product Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Hubspot has more capabilities to measure the reporting and sales activities Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "HubSpot is one of the best CRMs for SMEs" December 21, 2024 5.0 HubSpot as a business is excellent. Helpful and friendly they are great to deal with. For day to day it is a great product. It will take a long time before you hit up against limitations with HubSpot. Pros It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business. Cons There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing HubSpot Sales Hub The automation and workflows were much more sophisticated as well as the option of adding in the other hubs like Marketing. There was much more on offer from HubSpot. Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source JD Jenna D. Founding Partner Accounting Used the software for: 2+ years ### "Hubspot Sales is great for sales professionals (and companies with a large software budget)" July 10, 2025 4.0 Pros I like the way I can customize Hubspot to give me the exact information I want to see. I like how robust the product is. I like that Hubspot also offers customer service and marketing so a lot of my business functions can easily talk to one another and take place in the same software solution. Cons It only allows 2 deal types with a sales "seat" and at that price point, I feel the deal types should be unlimited. Hubspot is quite pricey especially if you want access to all the features. Review Source TL Thomas L. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Extremely valuable all in one sales management tool" August 5, 2025 4.0 Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel Pros Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs. Cons Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license) Review Source Himaanshu L. Team Lead- Customer Success Information Technology and Services Used the software for: 1-2 years ### "It's a comprehensive Sales Tool" February 6, 2025 5.0 Overall, it has been a great experience using it as it has eased our manual task. Pros We really like all in one sales feature to manage our clients' details and automations. Cons The cost is on higher side, and it takes time to understand functions. Review Source TW Thomas W. COO Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub has elevated our sales team to the next level!" October 4, 2024 5.0 Overall, HubSpot Sales Hub has been a game changer and helped elevate our follow ups and processes in the sales department to the next level Pros Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences Cons The cost, it's very expensive to add an extra Hub at the Pro level Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) HubSpot had more features that didn't require custom builds for our sales team. I was also referred by several trusted people to make the switch. Review Source WB Walter B. Director of Sales Information Technology and Services Used the software for: 2+ years ### "I personally think this is one of the best CRMs." August 29, 2023 5.0 I love it! Pros Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process. Cons The biggest drawback is cost. It could become expensive to add other features. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot Sales Hub We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us. Review Source DF David F. CSM Telecommunications Used the software for: 2+ years ### "More Flexible, Versatile and Cost Effective CRM" August 9, 2023 5.0 I think this is an awesome crm, especially for smb sales. Pros HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great. Cons The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot was more cost effective and flexible compared to the top alternative(s). Review Source ST Steve T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great For Certain People" September 9, 2021 5.0 Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere. Pros The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances. Cons For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices. Alternatives considered [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing HubSpot Sales Hub I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell. Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Hubspot is free and Zendesk Sell isnt. Pretty much that simple. Review Source TOD Thierno Ousmane D. Loans manager Banking Used the software for: Less than 6 months ### "HubSpot Sales Hub, an essential pillar to boost our sales. " September 8, 2022 5.0 This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump. Pros First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available. Cons Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I needed user-friendly software the least complex possible. Review Source MH Matt H. Sr. Director, Sales Engineering Legal Services Used the software for: 6-12 months ### "HubSpot Fits Most Organizations" April 12, 2023 5.0 From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent! Pros Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments. Cons Nothing. It's a great tool that has been an excellent investment for us. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price, features, ease of use, and integrations with other products. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 6-12 months ### "Simple and effective CRM tool" April 29, 2025 5.0 The app is simple to use and integrates into other apps like Google contacts and Stripe to become a full fledged CRM software tht helps us manage our prospects. Apart from that we are able to add teamates which also makes smart collaboration possible. Pros Hubspot sales hub's prospecting and lead generation features helps our business grow. We also collect bills and automate our sales pipeline with this tool. Cons Everything is fine with hubspot except the mobile app is missing features like check ins and synchronization which could have made managing contacts on the o easier. Review Source DC Dawn-Marie C. Tradeshow Sales Management Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Pro's and Con's" January 17, 2025 5.0 I use HubSpot daily but find that my activities are limited by the chosen plan. Pros HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive. Cons Pricing for additional services can be prohibitive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision to try HubSpot. Review Source LB Lindsey B. Relationship Director Research Used the software for: 1-2 years ### "Gets the job done" February 10, 2025 4.0 Pretty good, although I feel like there could be some improvements. Pros We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful. Cons I thought it was tough to copy marketing collateral from one client campaign to another. Review Source TR Tomi R. Marketing and Sales Advisor Information Technology and Services Used the software for: 2+ years ### "Happy User" August 5, 2024 5.0 I've used HubSpot for years and I'm still very happy with it! With the other Hubs among Sales Hub, HubSpot is the best available tool. Pros The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel. The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products. Cons Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM. Review Source JW James W. Revenue Ops Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot Admin Review" May 13, 2024 4.0 Very good system, is great for a start up company looking to build their sales and marketing processes and will serve you very well. Has everything you need to hit the ground running and I can’t fault it for what it does, it just isn’t scalable long term for sales in my opinion. Pros Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate. It provides all the necesssry tools to create a great CRM database for both sales and marketing activities. Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting. Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts Cons The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce. The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use Review Source SA Shrouq A. Performance Analysis Team Leader Marketing and Advertising Used the software for: 2+ years ### "The best applications for organizing business, managing offers and sales teams" January 30, 2022 5.0 When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future. Pros The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice. Cons Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it. Review Source MA Michele A. Security Consultant Information Technology and Services Used the software for: 2+ years ### "You get what you pay for" July 27, 2021 4.0 Pros Hubspot has a lot to offer for any scenario you can imagine. Allowing cross-functional team members access can help with communication gaps. You can also setup alerts for specific events within Hubspot to select users or groups. Our marketing team likes the campaigns, although I don't think they use them as much as they thought they would. Cons Hubspot is very complex because it has so much to offer. Without a professional team to build out your instance, it can easily become tangled which will break the workflows. I strongly suggest investing in help to design, implement, and maintain (at least for a little while) your instance. We made the mistake of letting our design team go before they finished troubleshooting and cleaning up the design flaws and 2 years later it still doesn't work properly. Review Source VR Verified Reviewer Senior Vice President Information Technology and Services Used the software for: 6-12 months ### "Great CRM for a small business" July 30, 2021 4.0 We’ve had a great experience, with no complaints. I’ve contacted support only once and got a quick response. Pros The software is very intuitive to use and really doesn’t require much training for those who have used a CRM before. In general the reporting and functions meet all of our needs as a small company. Cons At points it seems like we haven’t grown into all the available features. We’d like to use every bit of it but are still working towards that goal. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Price and a good demo. Review Source Kyle M. Account-Based Marketing Manager Financial Services Used the software for: 2+ years ### "Essential for Our Business" May 23, 2022 5.0 Overall, Hubspot Sales Hub is a key player in many of our core business functions. Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub. Pros Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results. Cons Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.