# Page 2 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/?page=2 --- HubSpot Sales Hub 4.5 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 26-50 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Consultant Construction Used the software for: 2+ years ### "Easy to Use: Very Intuitive Layout" January 16, 2026 5.0 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review Source Eric T. Managing Member Information Technology and Services Used the software for: 2+ years ### "Functional, Usable, Configurable (with some elbow grease)" February 24, 2026 4.0 We built out Hubspot Sales Hub for an insurance client. The intent was to use the built-in tool. We ended up moving the client to a third party provider that had a more feature rich application Pros Sales Hub is a feature rich tool that does a great job supporting the Sales process. The calling features, once configured, can be a powerful asset. Cons Configuration of telecommunications can be challenging, especially when other tools are in the mix. It can be done, but we have found that it can be challenging. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub HubSpot has come a long way and is a premium product. The price difference between Sales Hub and Sales Cloud was significant. Standing up Sales Hub took about half the time and was a fraction of the cost. Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Hubspot is worth the Hype!" February 26, 2026 5.0 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review Source Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great product that needs small touches" March 25, 2026 4.0 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review Source VR Verified Reviewer Business Development Accounting Used the software for: 2+ years ### "From Prospecting to Closing: How HubSpot makes sales simple" November 17, 2025 5.0 All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations. Pros We would highlight its intuitive interface, drag-and-drop deal pipelines, and fast onboarding— Dare I compare it to Salesforce Cons Advanced forecasting and territory management may not meet needs of large, complex sales teams. Ideal for SMB Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) it made it easier to track our opportunities as we grew Review Source MP Mateja P. Talent Acquisition Manager Pharmaceuticals Used the software for: 2+ years ### "State-of-the-art functionalities in perfect harmony with other platforms." June 9, 2025 5.0 Coverage of the entire sales and customer success process. The biggest advantage is the sequences and collaboration across the entire customer team. Pros The fact that all contacts are stored in a database and activities like form submission, websites visited are automatically recorded. It is our centralized management core for all communication threads that makes it a valuable tool. Cons It seems impossible to structure an account in such a way that the elements, data and content of different regions can be viewed separately. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[CentralStationCRM](https://www.capterra.com/p/148510/CentralStationCRM/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) I was looking for adaptability as well as security and flexibility. Hubspot Sales Hub offers all this under one roof. Review Source AL Alexandra L. Customer success manager and product developer Marketing and Advertising Used the software for: 1-2 years ### "Great as an internal communication tool" May 2, 2025 4.0 We have been using hubspot sales for 2 years, and also promoted to other clients. Overall is a good experience with a lot of flexibility but it also takes time to built the system to work correctly for your business operations. Pros All information you need in one platform, good for internal tasks, internal management and communication between the sales department. Cons Although it comes with an onboarding, you need to really become used to the system to understand it. And if the onboarding is not done with the companies working flow in mind, it can be a mess for months. It’s not the softwares fault but it can be difficult to use at the beginning. Alternatives considered [Teamwork CRM](https://www.capterra.com/p/195320/Teamwork-CRM/) Reason for choosing HubSpot Sales Hub Teamwork CRM will soon be decripted and we were not able to test it correctly. Also we do use a lot Of automations from hubspot so we do need a more capable software for automations and emails. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign was becoming too messing for a CRM, it was great as a lead capture (lead magnet strategy) but when it came to CRM we needed something more robust. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 2+ years ### "Hubspot Embraces Sales Hub and becomes Sales Focused" April 7, 2025 4.0 Overall, it's a great improvement to Hubspot, where my prior critiques have been based on it not being a sales persons CRM. It's definitely made an impact in organizational outreach for us, and has allowed us to reduce CTA and time to convert because we don't miss on Follow-Ups. Pros Sales Hub replaced the Prospecting Hub on Hubspot, and I love the streamlined nature of keeping up with Tasks due, overdue and upcoming, but do find the Guided Actions to be my favorite part. Hubspot helps sort recommended actions based on Deals and Prospecting, allowing myself and team to stay prepared for meetings. Cons The layout took some getting used to. I had actually preferred the Prospecting Hub Layout before that was replaced. It doesn't flow as well when opening specific leads in Hubspot Sales Hub. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Cost and customization were key for us to choose Hubspot. While not cheap, the cost and value was preferable. Review Source DG Daniela G. Founder Real Estate Used the software for: 6-12 months ### "Excellent contact management tool" March 23, 2025 4.0 Very good product that offers interesting features in the free version. Great opportunity to try it before investing in it. Gmail extension could be improved. Pros I have used the free version of HubSpot Sales Hub to create a client database. I am impressed by its quality and features. Even if the usage is quite basic, because I always want to try products before committing to a paid subscription, I was able to create a comprehensive database and to cusomise some fields. This is extremely helpful. Even if the number of customisations is limited in the free version, it is enough to allow you to tune the contact list according to your personal needs. I am sure the paid version is very impressive. I will compare it to other products but so far I am very satisfied. Cons One thing that was very disappointing was the extension for Gmail. Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database. You can also send emails directly from the platform. This is incredibly helpful instead of having to copy and paste all the emails to keep track of them for each client. I have my professional email with Google Workspace, so it would have been perfect. However, it does not work well. I had to reinstall the extension several times, it started to work and then it stopped. This has limited my possible usage of the database. Review Source Sara Gabriela C. Outdoor Living Consultant Environmental Services Used the software for: 1-2 years ### "Expensive but not the best one out there " April 13, 2025 3.0 I think it is the most expensive CRM, but there are some issues, some delays, and some problems that take a while to get solved on the support side. Pros While it is very helpful to receive, track, and organize leads; you can also get live notifications, replies, or changes made. Cons The Workflows does not always work; there are delays, and almost every week, there's an issue with something. Alternatives considered [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub I didn't choose it, I just had to work with it. The upper management did. Review Source AG Ana G. Business development Information Technology and Services Used the software for: 1-2 years ### "Great tracking tool for deals" May 13, 2025 5.0 Overall it helped me track my deals and emails well. I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals. Pros I like how the free trial doesn't limit the process and the performance of my everyday task. I also like the function to connect to my emails and organize the contacts and deals. I can say it is smart enough to register the details without having so much to be input Cons They can improve the process of contact saving especially since most of the email credentials have their name, maybe they can save the names automatically. There are also times when i search a specific person and the search bar results do not match. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub It has the best free trial for a small for-profit like us Review Source KS Katharina S. Account Executive Computer Software Used the software for: 1-2 years ### "Absolut empfehlenswert " October 11, 2025 5.0 Pros Sehr übersichtlich gehalten, einfache und intuitive Handhabung, Anknüpfung an andere Tools wie z. B. Google Workspace Cons Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden Review Source TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best tool to do a efficient and structured sales" April 24, 2025 5.0 I Love it and work with the tool since 8 years. It makes my life as Sales Person much more easier Pros Best are the functions Sequences, Snippets and Task Management Cons The Duplicate detection sometimes insufficient, what results in duplicates that could cause a lot of double work and stress Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source WO William O. BDR Accounting Used the software for: 2+ years ### "Great tool for sales teams" December 16, 2024 5.0 Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool. Pros It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others. Cons New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS. Review Source LM Lindsey M. Director of Marketing Operations Insurance Used the software for: 2+ years ### "Good to help monitor sales efforts" June 9, 2025 4.0 Pros The HubSpot Sales Hub has been a good way for us to monitor sales efforts with both employees and contractors Cons The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways. Review Source DC Dawn-Marie C. Tradeshow Sales Management Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Pro's and Con's" January 17, 2025 5.0 I use HubSpot daily but find that my activities are limited by the chosen plan. Pros HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive. Cons Pricing for additional services can be prohibitive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision to try HubSpot. Review Source SP Steve P. Head of BD Commercial Real Estate Used the software for: Less than 6 months ### "Hubspot Sales Hub" July 4, 2025 5.0 Overall very satisfied and will undoubtedly be a useful tool. Support is good and excellent trraining rtesources available. Pros Easy to set up and packed with useful features. Able in import data from other sources very easily. Great start! Cons Can be costly and very feature rich so learning curve could be steep. Very expensive if you want to unlock everything . Review Source Brittney B. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Simple sales tool" September 27, 2024 4.0 Simple and easy to navigate. There are support tools out there and there is so much you can do. Pros It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too. Cons I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features. Review Source AG Annie G. Marketing Manager Alternative Medicine Used the software for: 2+ years ### "Good for what we use it for" December 23, 2024 3.0 It can be a difficult platform to work with. I wish some things were more streamlined Pros It has a lot of features and opportunities for both sales and marketing teams Cons the platform is always changing, there are limitations to marketing Review Source DH Daniel H. Community Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub - The only thing to consider" February 14, 2025 5.0 We've created automated workflows with the sales team in order to reduce friction in operations. Pros Sales Hub integrates effortlessly with our outbound enablement tech. Cons Not a whole lot to dislike about this product. Review Source LB Lindsey B. Relationship Director Research Used the software for: 1-2 years ### "Gets the job done" February 10, 2025 4.0 Pretty good, although I feel like there could be some improvements. Pros We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful. Cons I thought it was tough to copy marketing collateral from one client campaign to another. Review Source TR Tomi R. Marketing and Sales Advisor Information Technology and Services Used the software for: 2+ years ### "Happy User" August 5, 2024 5.0 I've used HubSpot for years and I'm still very happy with it! With the other Hubs among Sales Hub, HubSpot is the best available tool. Pros The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel. The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products. Cons Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM. Review Source MW Maxi W. Controller Information Technology and Services Used the software for: 1-2 years ### "Best tool for CRM" January 22, 2025 5.0 Pros Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline. Cons Basically every automation feature comes with high additional costs. Review Source Shaquib R. Head of Admissions E-Learning Used the software for: I used a free trial ### "Serious for tracking prospects? Look no more!" June 23, 2024 5.0 Was looking for a tool to understand cold emailing and I am glad I found Hubspot. The free version gave a lot of valuable options to begin your mastery over lead management. Pros Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on. Once you get it up and going, You would not need a different tool! Cons Takes time to get used to initially, Took a few tutorials here and there. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.