# Page 5 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/?page=5 --- HubSpot Sales Hub 4.5 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 5 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 101-125 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abhishek S. Associate Consultant Market Research Used the software for: 6-12 months ### "Best software for Sales tracking!!!" December 14, 2022 4.0 Overall, it's a great tool for keeping tabs on the sales department within your organization. It is very effective and helpful tool for both management as well as individual level. It's a must have tool for every organization!!! Suggestion - An introduction of a reminder or a follow-up notification can be an added advantage. Pros Its categorization is really impressive as it allows to classify every stage of the sales process in detail - from lead generation to closed deal/gone cold. It also helps to keep track of all the prospects, deals, and sales performance of the employees within an organization. Cons It doesn't have the duplicate entry removal feature. Its database for companies' list should be updated from time to time along with the company's logo. Review Source VR Verified Reviewer Customer Success Manager Retail Used the software for: 2+ years ### "Un indispensable" January 16, 2024 5.0 Pros Tout est inclus dedans pour gérer les ventes au quotidien ! Un indispensable ! Les automatisations de la pipeline sont bien faites et la compatibilité avec d'autres logiciels est top ! Le module est facile à prendre en main et intuitif, et le centre d'aide très fourni pour les points d'ombre. Cons Encore rien à signaler pour le moment ... Reason for choosing HubSpot Sales Hub Nous avions déjà la version gratuite du CRM, l'évolution s'est faite naturellement. Review Source VR Verified Reviewer Personalization Consultant Information Technology and Services Used the software for: 6-12 months ### "It does what it should - unfortunately Im just not a fan." December 22, 2020 5.0 Its great because everything is in one place but its also not the best user experience because everything is in one place. It gives the feeling of a puzzle where all the pieces sort of fit together but not quite. Pros It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like. Pretty much everything, which is super valuable. It creates a contact and company/account overview that is visible to colleagues which makes communication easier and ensures that everyone is on the same page. This is particularly great if an account is passed from one person to the other or a colleague is not available to give you the run-down. Cons \- There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not. And its sometimes hard to know which "hub" you are in and whether that communicates with other places. - Relevant to the previous point, the pricing structure that comes with it is also not seamless, definitely not a nice user experience. It's like buying fruit at the market but you get a pear and an apple but there's also a larger apple, but have you also considered taking a look at our melon offer? and so on... Review Source CS Courtney S. Office Manager Education Management Used the software for: 1-2 years ### "Useful lead management" December 1, 2023 3.0 Overall we are happy with HubSpot Sales Hub as it works much more efficiently than the system we used before. Pros HubSpot data automatically sends to our platform so we are notified of updates right away. Cons Searching for leads and finding notes on specific leads is difficult to find. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) The switch was made Nationwide and this System best fit our requirements. Review Source BB Brandon B. Consultant Medical Devices Used the software for: 6-12 months ### "HubSpot Sales Hub is One of the Best Values in Sales Management Software" November 14, 2022 5.0 Very easy to get up and get going quickly. Very easy to manage the vast majority of small and medium-sized companies sales needs. Pros HubSpot has made simple what Salesforce has complicated. For companies such as ours, Salesforce is overkill. HubSpot gives you everything you need to keep track of sales. Cons I think there could be some improvements in the business intelligence arena. I am not expecting Tableau or Domo, but there could be some work done here. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot Sales Hub HubSpot has the better reputation, and it seemed more professional. Review Source DB David B. Growth Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Great for SMBs! startups can't afford it but still great!" September 16, 2022 5.0 Great tool overall for Sales teams. A little more expensive that the traditional startup CRMs like pipedrive but still amazing Pros It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities. Cons The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot Sales Hub Zoho CRM looked good but I thought it was too basic Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) It was just more powerful than those at the time I was using it Review Source MM Morganne M. Account Relationship Specialist Renewables & Environment Used the software for: 1-2 years ### "Simple and Robust CRM " February 18, 2021 4.0 We use Hubspot for multiple things. However, for a CRM system, it's much easier to use and teach than most other CRM systems. I think for sales reps, it's simple enough to use and it's helpful to have the marketing tools partnered with it that are simple. Pros I personally prefer Hubspot for Sales over marketing any day. For a CRM it's much more user-friendly than that of Salesforce or Sugar. It's easy to connect to your emails to track progress of leads and if you really dive into it, then there's a lot of features to make your overall sales process easier like workflows, segmented lists, etc. Cons Uploading documents can get lost in deals, contact, or company. If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot. Review Source VR Verified Reviewer Senior Business Development Executive Information Technology and Services Used the software for: 2+ years ### "Best CRM software came across" December 10, 2022 5.0 I would highly recommend it for any business as it has many automations as well which ease down our work Pros Everything about HubSpot for sales as it allows me to manage my team, can create customised reports for each of my team members, tracking the leads, task scheduler, etc Cons there is nothing as such as I have not explored the all of its features Review Source DC Dayra C. Sales & Marketing Wholesale Used the software for: 2+ years ### "HubSpot Sales te ayuda con tus ventas y tus clientes" June 1, 2023 5.0 Pros HubSpot es una muy buena herramienta para realizar un seguimiento de las posibles ventas, automatizar los procesos de ventas y mantenerse al día de todas las ventas que se llevan a cabo. Cons HubSpot es una herramienta que al principio cuesta coger la dinámica, pero una vez sabes manejar la herramienta te ayuda en el día a día tanto con el seguimiento de las ventas como con los clientes. Review Source BN Bolortuya N. Business Operations Manager Computer Software Used the software for: 1-2 years ### "HubSpot review" December 6, 2023 5.0 Pros HubSpot Sales is truly a hub for all sales from leads to closing a deal. It can house thousands of leads and customers allowing us to have all of our customer lists on one place which allows easy tracking and pulling relevant data. Also, we can create various sales reports to track KPI's. Cons HubSpot can be expensive if you buy all the different accesses and if you have a large team, seats can get more and more expensive. Review Source GL Garlasco L. Digital Marketer Health, Wellness and Fitness Used the software for: 1-2 years ### "Creative Approach for Sales Support " March 20, 2024 5.0 The experience with HubSpot Sales remains helpful, and we increase our sales volume due to the assistance offered by the software. Pros The software issues an excellent CRM, which is interconnected with a sustainable sales intelligence platform. Cons The competent lead managing approach helps companies manage all the relationships in a company. Review Source LM Laura M. Quality Analyst Telecommunications Used the software for: 2+ years ### "HubSpot Sales Hub" November 17, 2022 4.0 The overall experience has been great. We can manage calendar booking and the sales, all in one place. It is very easy for us to provide training to our new hires because of its user-friendly UI. You don't necessarily need to get the whole package, and still be able to work with HubSpot Sales Hub. Pros If you need all of its options and features, it has a great price. It is also very user-friendly and it helps me and our team to keep track of everything we do. Its also very effective when it comes to managing our contacts and it works as a great replacement for other marketing tools we've used in the past. Cons In all the time I have using the software we have encounter different errors e.g. spammed numbers blocked due to spam. When we got the whole package, we realized that could've used different software and the total would be the same or cheaper. Review Source MH Matthew H. Owner Information Technology and Services Used the software for: 6-12 months ### "HubSpot" June 14, 2022 5.0 I use this daily with two of my clients for Account-Based Marketing Campaigns. Great for Lead-to-Account tracking as well as ongoing account management. Ties into HubSpot's CRM solutions well, so it's very convenient for the whole client management lifecycle. Also love that it's free to start out with, so I can test it with a client so they can see if they like it or not before committing to the paid version (which also isn't really necessary until it has demonstrated value in the free model. This platform can act as the central operations center of any sales and marketing strategy. Pros HubSpot is a great solution for managing most sales and marketing campaigns, and the Sales Hub is no exception. The ease of setting up pipelines, tracking contacts, logging notes, and especially scheduling follow-ups for each contact makes this an ideal platform for lead generation and account closing processes. One killer feature is that when you're setting up a Company in the system, you simply enter their website and it auto-populates all the essential contact data - making it so easy to quickly get your cold-calling lists setup so you can get to work reaching out to individuals within the Companies. Cons I feel there are some redundancies in the way 'Deals' and 'Lead Status' pipelines are managed, but easy enough to work around them and set them up as you see fit. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/) Reason for choosing HubSpot Sales Hub I prefer HubSpot because it integrates so easily with other 3rd party systems (specifically Mailchimp and LinkedIn) Review Source JW Julian W. Founder Information Technology and Services Used the software for: 1-2 years ### "Hubspot enablet inbound sales 100%" December 11, 2022 5.0 Pros HubSpot überzeugt uns in puncto Sales besonders dadurch, dass man viele nützliche Automations und workflows einbauen kann, die uns bei unserem alten CRM (pipedrive) fehlten. Trivial aber für uns entscheidend: eine gute Lead Rotation. Heißt bei uns werden Sales Reps automatisch den Deals zugeordnet nach einer Logik die wir aufsetzen können. Cons Absolute Kleinigkeit, aber mega mega nervig bei HubSpot ist die Zuweisung von Ereignissen zu Kontakten Deals Unternehmen etc. HubSpot lernt nicht dazu. Heißt: macht man in einem Deal einen Call aus dem Tool heraus, muss man danach selbsständig anwählen, dass der Call sowohl für Deal, als auch Unternehmen, als auch Kontakt gespeichert wird. Von alleine speichert es Hubspot nur z.B. im Deal und wenn man über den Kontakt navigiert, wäre der Call von selbst nicht sichtbar. Review Source VR Verified Reviewer Freelancer in B2B Growth & Operations Information Services Used the software for: 1-2 years ### "The go-to startup CRM" June 30, 2020 5.0 The Sales Hub is fantastic for early teams and startups. It is easy to use, even for non-sales people and is highly customizable. Easy import and export, a wird range of possible integrations and numerous further features definitely justify its price. Great value for money, especially if you get startup discount via your accelerator or VC. Pros Very helpful bulk import function - lets you edit your columns and properties between file upload and final transition into the system. High degree of customization (properties) Cons Things like quick and good customer service, as well as help with getting started, do not come for free. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing HubSpot Sales Hub Pricing. Degree of possible customization. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price Review Source VR Verified Reviewer Partner Financial Services Used the software for: 2+ years ### "Love hubspot" April 8, 2020 5.0 Pros We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month Cons It is expensive and more value could be given for the money but at the same time it works and is easy to use. Reason for choosing HubSpot Sales Hub Bascially we have tried making in house software, using hacked together google sheets with scripts to make things work as well as other mortgage and generic crms. Hubspot is the best. Expensive but the best. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) We just wanted more options Review Source Anissa B. Responsable Marketing Computer Software Used the software for: I used a free trial ### "Suivi des leads et portefeuille de contact CRM pour PME" January 22, 2024 4.0 Très bonne expérience générale de l'outil qui est tout de même leader dans ce type de solutions Pros J'ai apprécié surtout le fait de pouvoir suivre le pipeline commercial Cons La mise en place est assez lourde surtout pour changer de CRM Review Source FB Frank B. EVP Computer & Network Security Used the software for: 2+ years ### "HubSpot Sales Hub" September 14, 2020 4.0 Great product, I highly recommend it. This will help any organization who needs to keep there team on point with contacts, for both existing and new potential clients. Pros This a great product for individuals in a sales environment, or if tracking emails are a concern for a one-person shop all the way up to an SMB/SME's organization. This will give you a centralized page to review all emails and follow-up with activities to clients as well as new prospects. This is a product that once you start to use it, it will be part of your toolbox for a long time. Cons I'm currently running this solution on a Windows 10 desktop and laptop, the only issue I have run into is when Windows does a major update to the OS. It usually breaks my connection on both Outlook clients, it does require me to go into the Registry to make the necessary changes. Along with the re-install of the Outlook client as well as Chrome extension. This will take 5 minutes in total, to be back up and running. Review Source VR Verified Reviewer Owner Photography Used the software for: 2+ years ### "Hubspot is an industry standard solution that grows with your business" April 3, 2024 4.0 Pros Hubspot provides all the core tools and functionality right out of the gate to ensure sales teams have what they need to get started. If they want to expand Hubspot's capabilities, they can subscribe to additional features such as their marketing tools. This gives businesses the ability to pick and choose what features they need to help control cost. Cons Hubspot gets more expensive with the more features that you need. It ends up costing more than comparable sales tools once you've started to add on features. Review Source AM Amber M. Finance Coordinator Environmental Services Used the software for: 6-12 months ### "Amazing!" October 16, 2023 5.0 We have been using it for just over 6 months now and like it so much better than other CRMs we've tried. Worth it for the price! Pros Hubspot keeps all of our customers and leads organized in a way the whole company can understand. Super easy to go in and see who still needs an appointment, who isn't interested anymore, who has signed a contract, etc Cons It is pricier than most other CRMs, but it is capable of handling much more! Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Capability Review Source CI Christine I. Business Intelligence Analyst Information Technology and Services Used the software for: 1-2 years ### "Revolutionize your sales strategies with intuitive pipelines and smart automation " December 21, 2023 5.0 Hubspot sales hub has been a great cornerstone that has enabled us to accelerate sales and effectively track leads. The analytics it provides us with, have been valuable in helping us to make data driven sales strategies. Pros The robust deal pipeline feature enables us to get a holistic view of our sales processes. It has extensive lead scoring capabilities that help us to identify and focus on promising leads. The indepth sales analytics are key to planning and refining our sales strategies. Cons More advanced email template designs for specific sales scenarios would be a welcome addition to this tool. Review Source KL Kathryn L. solar sales rep Renewables & Environment Used the software for: 6-12 months ### "Hubspot gives me what I need" December 14, 2022 5.0 Has been very beneficial to organize everything, give me reminders and communicate with other team members. It creates efficiencies. Pros Things no longer fall through the cracks. I have access to information to stay connected to past contacts as well as new ones Cons Only admin can customize. I would like to be able to customize my contacts to fit my sales style but iverall I do like this software Review Source KP Kathleen P. COO Real Estate Used the software for: 6-12 months ### "Powerful tool, but takes a lot of time and money to get there" October 23, 2022 4.0 Neutral Pros The product has a great deal of capability if you know how to tap into it Cons Very difficult to implement, very little support of integrated apps Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Ability to handle contacts Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Integration abilities Review Source Courtney K. President & Founder Marketing and Advertising Used the software for: 2+ years ### "Great Product, Ease of Use and Control " February 7, 2021 5.0 it is good as companies are starting out and salespeople are getting comfortable Pros This is a good starter CRM. Sales folks will need to get a foundation and utilize more than a spreadsheet. This has stronger accountability but less reporting or workflows as something such as SFDC. Cons The UI is a touch childish - perhaps it's just me and maybe not important but seems less business and just not quite as professional as what I am used to in the Enterprise world. Review Source AM Allie M. Digital Analyst Computer Software Used the software for: 2+ years ### "Simplifies Everything, Streamlines processes" September 22, 2020 5.0 I have saved substantial time, money & resources by using HubSpot Sales Hub. It works seamlessly with marketing hub and automation. I would purchase the full HubSpot suite if I were looking for a new software. Pros \-As a lead generation manager with a marketing background, sales hub is a breeze and intuitive! -Easily identify new leads, sort leads and assign leads manually or via workflow! This saves time, money, energy and alleviates any concerns of one rep receiving more leads than another. - So many tools for sales to leverage! Sequences to customize, notes in CRM and robust contact profiles. Cons \-Pipeline tracking could be a little more intuitive. It would be excellent to add features including probability of closing during time periods and a cleaner view of who is working the lead. -Setting up sales pipelines and workflows is time consuming BUT WORTH IT. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.