# Page 10 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (498) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 10 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 226-250 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Maira S. Solutions Delivery consultant Real Estate Used the software for: Less than 6 months ### "Best across the board" February 9, 2023 5.0 Pros Extremely versatile, so many features that we haven't begun to utilize. I think the most important feature is that we can track when our emails are being opened. Cons The interface can be more user friendly, and designed a bit better. It took me time to get used to the layout and understand what is where. It wasn't intuitive. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The free trial and the features were excellent. Review Source NG Nic G. CEO Management Consulting Used the software for: 2+ years ### "Great SASS for large organizations" June 18, 2018 4.0 I love the platform and have used it personally in my business, and with multiple clients. It's a great tool and it's functionality is a huge plus - if you are at the level where you need this type of support. Pros The platform is really large and offers a lot of functionality. The ability to manage social, email, customers, and workflows is incredibly valuable - especially if you have a very large audience (5k ppl on your list or more). Cons While it's terrific for large companies, it's a bit large for smaller companies or startups. The price can also be prohibitive if you have a limited budget and small audience. Review Source Connor J. W. Director of Growth Internet Used the software for: 2+ years ### "Easy to use, useful, but higher tier plans (which are needed) get overly expensive" December 6, 2019 4.0 Works for us, but there's a lot that can be improved, and pricing is high. Pros \- customizable - plugs in easily to email client - good number of integrations to enrich the experience Cons \- no true inbox, unless you're using their service hub product, which we don't because we have intercom - terrible integration with intercom, sad because we use both. Review Source MB Mandy B. Director of Sales and Marketing Wine and Spirits Used the software for: Less than 6 months ### "New User" December 3, 2020 3.0 So far its been ok. Still just learning the ins and outs. Pros The online help has been wonderful. Lots of options to make your business organized once you learn it. Cons The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Reason for choosing HubSpot Sales Hub free to start for a small business, comparable prices to other companies. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Different company Review Source RE Rick E. Business Development Computer Software Used the software for: 1-2 years ### "Great SaaS that actually grows with your business" October 1, 2019 5.0 As long as your business pricing isn't super complicated, sales hub allows business to integration all customer information into one place. It's a great customer experience which is well worth the money if you can afford it. Pros Great thing about Hubspot is you can start with a CRM, and take that data to expand to other products in the suite Cons Sequence can be a bit tricky and limited in functions sometimes. I wish I had more triggers like their marketing automation tool. For example, it'd be great to have if/then function in the sales automation Reason for choosing HubSpot Sales Hub Price Review Source Jake H. CEO Marketing and Advertising Used the software for: 6-12 months ### "Best Free Sales Tracking for Small Businesses" February 9, 2020 4.0 Pros How easy it was to set it up the way I wanted it to track my sales. I had opened a new marketing agency and needed an easy way to track how many sales I had in the pipeline and what stages they were at. If you keep up on it, it tells you how much you've made versus lost with sales so you can assess how your close rate is. Cons I don't actually have a lot of negative things to say about this. It's pretty easy to keep track of sales leads as long as you put the effort into it to update them. Otherwise, they're easy to forget. You can even set dates to remind you via email when a sales task or follow up is due. Review Source Nicole J. Co-Founder Management Consulting Used the software for: Less than 6 months ### "Deals at a glance" September 26, 2021 5.0 Hubspot offers a great tool to track all the leads we currently have so that none fall through the cracks. It keeps all related documents, meetings, quotes, etc. all in the the deal card. The automatic contact log through Gmail integration can be overwhelming - it captures everything and adds a lot of noise to the system. Setting the default to "tracking off" and only logging what we want to keeps the contact list much cleaner. Pros It was very easy to set up and start using. There's something really pleasing about moving deal cards up the pipeline. Cons The meeting scheduler is lacking basic functionality like canceling and rescheduling. Hubspot has promised to roll out these functions soon. Also, the options for clients to accept a quote and pay are limited. They can only pay 100% of the full amount of the quote. There are no provisions for alternative arrangements like paying half up front and half later. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Hubspot is way more powerful for tracking all aspects of sales. And the services bundle works so much better for us than piecing different software together. Review Source KS Kissena S. President Financial Services Used the software for: 1-2 years ### "Hubspot is a great CRM" October 3, 2022 5.0 Pros Integration with other software, knowing when clients read my emails, functionality. Cons The costs for limited options like the sales pipeline. Reason for choosing HubSpot Sales Hub I was introduced by a friend who loves the CRM. She walked me through it and I was sold. Review Source MJ Megan J. Marketing Automation Manager Marketing and Advertising Used the software for: 2+ years ### "Great software!" October 10, 2020 4.0 My overall experience with the Hubspot Sales Hub has been awesome. Pros The Hubspot sales hub has a lot of great features. The templates, sequences and other sales automations make life so much easier, and job more efficient. Cons There is not much to not-like about the sales hub. But, I do wish we were able to see sales rep response time to leads! Review Source Jaco S. COO Marketing and Advertising Used the software for: 6-12 months ### "Know exactly what "they" are up to!" February 11, 2021 5.0 Tracking all sales activities from cold call/email/visits to lead management and tracking of sales. Pros The ability to know what your roaming sales team is up to has no price. Tracking Cold calls, e-mails, meetings follow-ups and the ability to set up dashboard to track all of these data keeps them on their toes and me up to date. Cons The only issue we found is with the mobile app not updating all of the activities resulting in the team having to do double entries Review Source MP Marco P. Hairstylist and salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Hubspot is cool" February 12, 2023 3.0 Helped us to store info but haven’t really gone further Pros We like the data entry. We like using it to store info on our biz contacts Cons A little confusing and we don’t always use it as a result Review Source DU Danny U. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "33 CBD Supply Hubspot Review " August 27, 2020 5.0 Pros Overall functionality and product options as well as the extensive educational platform Cons Different contracts for different modules Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot Sales Hub Overall functionality, cost structure options and education Review Source VR Verified Reviewer Internship Trainee Industrial Automation Used the software for: 6-12 months ### "Easier Sales Process" April 4, 2019 5.0 Our overall experience is never going to be regretted. We're enjoying HubSpot Pros Well defined structure for better sales. Various emails strategies to get more sales included on HubSpot. Cons I have used it for several months already without any major setbacks. Review Source SM Scott M. Salesman Renewables & Environment Used the software for: 6-12 months ### "Hubspot is great for remote salesperson" January 20, 2021 5.0 This is the first sales software I have used so I have nothing to compare it to. I like it though and find it very user friendly. Pros Ease of use, integration with setting up appoints, integration with my daily calendar, emailing sales prospects. Cons Sometimes leads transfer out of your name even when they shouldn't. For example, when you switch a lead to "set appointment" it should stay in your name. Sometimes the system hiccups and transfers leads that it shouldn't to other salespersons. Review Source OV Oscar V. Vice president Food & Beverages Used the software for: 1-2 years ### "Like it so much" September 29, 2018 5.0 Great product! Pros I like the benefits of knowing things advance than the others , It will help you to navigate your emails when the receiver received it properly , bounce , open or if he/she reply's on it. this is a great product for navigating all your emails . Cons I hate that when there is coming update they wouldn't inform you before it comes, there are statistics review are not that accurate versus the email response. Review Source SS Sara S. Inside Sales Veterinary Used the software for: Less than 6 months ### "Hubspot Sales review" November 12, 2022 5.0 I can manage many customers. Pros Hubspot Is a very detailed CRM with all the possible customization that you need. Cons At the beginnings, Hubspot Is a Little bit difficult to use but After you start, you can make everything you want. Review Source HK Harsha K. Senior Executive - Pre Sales Information Technology and Services Used the software for: 6-12 months ### "Best Email Tracker and Sales management Tool" April 7, 2022 5.0 Pros Google extension integration is the best feature in Hubspot and it definitely helps in tracking the clicks per email and also manage sales lead. Cons There is nothing to not like about this software because it definitely helps in Email and sales tracking. Review Source AM Anthony M. Payroll Administrator Human Resources Used the software for: Less than 6 months ### "HubSpot" June 7, 2022 5.0 Overall, it is a great software with amazing potential...it just takes a little getting used to navigating and figuring out everything you can do with it. Pros We mainly use Hubspot for the ticketing system, which is a great way to track daily work and tasks. The integration with Outlook is very nice as well where is tracks your emails to and from clients and automatically sorts and organizes them. Cons The cons I have noticed is that there is so much to do with the software, that getting around is a bit overwhelming and the interface is a little too much. Review Source Glenn B. Trainer / Consultant Management Consulting Used the software for: 6-12 months ### "Watch out Salesforce!" December 12, 2017 5.0 Pros This is the way of the future for Sales and Marketing, from product features, to customer service, these guys are a class act. Don't know what I would do without them! Review Source AP Abhisek P. Associate Director Information Technology and Services Used the software for: 1-2 years ### "One-stop shop for my sales need from an email management perspective" December 24, 2022 5.0 Great experience and I love Hubspot as we have been using multiple suites from this tool. Pros Ability to automate emails to be sent to nurture my prospects and ability to understand my sales strategy based on engagement Cons More features should be there from deal health, sales velocity analytics perspective Review Source BJ Bryce J. Account Manager Fund-Raising Used the software for: 1-2 years ### "Helps us track ROI and close more deals. " May 24, 2017 5.0 Our sales and marketing departments use HubSpot Sales to help measure the success of both our marketing team (to help funnel leads to our sales department) and the success of our sales team (to see to ROI and close rate). HubSpot Sales helps keep our team organized as we can track who has reached out to a specific lead and where that lead is at in the sales funnel. Pros Below are the 3 biggest benefits to us in using Hubspot sales: - Sequences - Templates - It gives you the ability to track the sales process/funnel Cons \- It would be nice if you could limit user uses based on landing pages or how they came in. - HubSpot's company information can be incorrect at times. Review Source CS Chaunce S. Management Consulting Used the software for: Less than 6 months ### "Hubspot is a journey, not a destination for Inbound Marketing Leads" January 8, 2015 4.5 Pros Overall, HubSpot is a robust platform for professional marketers looking to boost inbound leads. Here are the HubSpot features most importance to me: 1. Visitor domain tracking: The "Prospects" view shows you the latest traffic from known domains, which is a great asset for us as B2B marketers. 2. Referring domain tracking: With all that great content we're generating, it's important for us to know where cross-links get nested and where are next wave of leads may be emanating from. 3. Social media scheduling/campaign assignment across channels. HubSpot essentially has a Hootsuite built right into it - but no link shortener. I still meander over to bit.ly for that. Cons My primary gripe is the inability to do simple HTML template imports and editing for emails. There are CSS sheets (which is beyond my skill-set and interest level to futz with) and templates for purchase, but sometimes I find it easier to slide over to MailChimp for some campaigns to use my HTML existing templates. Then there are the little nit-picky items that could use their attention: column sortability, for example, or being able to clear through from a report to view a visiting domain summary - not just the known contacts summary. Also, the dashboard claims to be customizable, but there are limits to what a person can set as dashboard elements. There's no internal link shortener for social media blasts. Those are pretty drill-down user requirements, though not deal-breakers. Review Source KO Kayode O. Associate Consultant Education Management Used the software for: 1-2 years ### "HubSpot Sales" September 11, 2019 4.0 My experience with HubSpot Sales has been exciting. It is a great tool to document activities with clients/company Pros It has made my reporting well ok. Documenting my daily task for my team to track work done so far on leads. It also serve as reminder on what to do. This product is Fantastic! Cons It is not easy to grab once though, also the mobile version (app) does not really function as if you are using web version Review Source KM Katerina M. Consultant Internet Used the software for: 6-12 months ### "Hubspot SalesHubb" September 30, 2019 5.0 Pros The simplicity for the end-user and great integration with the marketing data. Cons The reporting, which is lacking flexibility comparing to Salesforce. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price Review Source RB Rick B. Managing Partner Marketing and Advertising Used the software for: 2+ years ### "Great CRM, especially if you need one that will grow with you" July 2, 2019 4.0 I'm tracking our relatively short but somewhat complex sales stages with ease. Pros The ability to integrate or eliminate modules depending on your needs. Cons I would like for it to integrate with Quickbooks, so information could be passed more seamlessly Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.