# Page 2 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (498) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 26-50 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. Managing Member Information Technology and Services Used the software for: 2+ years ### "Functional, Usable, Configurable (with some elbow grease)" February 24, 2026 4.0 We built out Hubspot Sales Hub for an insurance client. The intent was to use the built-in tool. We ended up moving the client to a third party provider that had a more feature rich application Pros Sales Hub is a feature rich tool that does a great job supporting the Sales process. The calling features, once configured, can be a powerful asset. Cons Configuration of telecommunications can be challenging, especially when other tools are in the mix. It can be done, but we have found that it can be challenging. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub HubSpot has come a long way and is a premium product. The price difference between Sales Hub and Sales Cloud was significant. Standing up Sales Hub took about half the time and was a fraction of the cost. Review Source Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great product that needs small touches" March 25, 2026 4.0 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review Source VR Verified Reviewer Business Development Accounting Used the software for: 2+ years ### "From Prospecting to Closing: How HubSpot makes sales simple" November 17, 2025 5.0 All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations. Pros We would highlight its intuitive interface, drag-and-drop deal pipelines, and fast onboarding— Dare I compare it to Salesforce Cons Advanced forecasting and territory management may not meet needs of large, complex sales teams. Ideal for SMB Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) it made it easier to track our opportunities as we grew Review Source MP Mateja P. Talent Acquisition Manager Pharmaceuticals Used the software for: 2+ years ### "State-of-the-art functionalities in perfect harmony with other platforms." June 9, 2025 5.0 Coverage of the entire sales and customer success process. The biggest advantage is the sequences and collaboration across the entire customer team. Pros The fact that all contacts are stored in a database and activities like form submission, websites visited are automatically recorded. It is our centralized management core for all communication threads that makes it a valuable tool. Cons It seems impossible to structure an account in such a way that the elements, data and content of different regions can be viewed separately. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[CentralStationCRM](https://www.capterra.com/p/148510/CentralStationCRM/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) I was looking for adaptability as well as security and flexibility. Hubspot Sales Hub offers all this under one roof. Review Source AL Alexandra L. Customer success manager and product developer Marketing and Advertising Used the software for: 1-2 years ### "Great as an internal communication tool" May 2, 2025 4.0 We have been using hubspot sales for 2 years, and also promoted to other clients. Overall is a good experience with a lot of flexibility but it also takes time to built the system to work correctly for your business operations. Pros All information you need in one platform, good for internal tasks, internal management and communication between the sales department. Cons Although it comes with an onboarding, you need to really become used to the system to understand it. And if the onboarding is not done with the companies working flow in mind, it can be a mess for months. It’s not the softwares fault but it can be difficult to use at the beginning. Alternatives considered [Teamwork CRM](https://www.capterra.com/p/195320/Teamwork-CRM/) Reason for choosing HubSpot Sales Hub Teamwork CRM will soon be decripted and we were not able to test it correctly. Also we do use a lot Of automations from hubspot so we do need a more capable software for automations and emails. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign was becoming too messing for a CRM, it was great as a lead capture (lead magnet strategy) but when it came to CRM we needed something more robust. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 2+ years ### "Hubspot Embraces Sales Hub and becomes Sales Focused" April 7, 2025 4.0 Overall, it's a great improvement to Hubspot, where my prior critiques have been based on it not being a sales persons CRM. It's definitely made an impact in organizational outreach for us, and has allowed us to reduce CTA and time to convert because we don't miss on Follow-Ups. Pros Sales Hub replaced the Prospecting Hub on Hubspot, and I love the streamlined nature of keeping up with Tasks due, overdue and upcoming, but do find the Guided Actions to be my favorite part. Hubspot helps sort recommended actions based on Deals and Prospecting, allowing myself and team to stay prepared for meetings. Cons The layout took some getting used to. I had actually preferred the Prospecting Hub Layout before that was replaced. It doesn't flow as well when opening specific leads in Hubspot Sales Hub. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Cost and customization were key for us to choose Hubspot. While not cheap, the cost and value was preferable. Review Source Branko J. Sales Operations Associate Financial Services Used the software for: 6-12 months ### "Strong all-in-one sales hub, but pricing adds up" April 12, 2026 4.0 It is easy to use, helps keep the sales pipeline organized, and saves time through automation, email tracking, and reporting, although some advanced features can become expensive. Pros What I liked most about HubSpot Sales Hub was how easy it was to use while still giving our team powerful tools like pipeline tracking, email templates, sequences, automation, and clear reporting all in one place. Cons What I liked least was that the pricing can become expensive as you grow, especially when key features are only available in higher-tier plans. Review Source Sara Gabriela C. Outdoor Living Consultant Environmental Services Used the software for: 1-2 years ### "Expensive but not the best one out there " April 13, 2025 3.0 I think it is the most expensive CRM, but there are some issues, some delays, and some problems that take a while to get solved on the support side. Pros While it is very helpful to receive, track, and organize leads; you can also get live notifications, replies, or changes made. Cons The Workflows does not always work; there are delays, and almost every week, there's an issue with something. Alternatives considered [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub I didn't choose it, I just had to work with it. The upper management did. Review Source AG Ana G. Business development Information Technology and Services Used the software for: 1-2 years ### "Great tracking tool for deals" May 13, 2025 5.0 Overall it helped me track my deals and emails well. I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals. Pros I like how the free trial doesn't limit the process and the performance of my everyday task. I also like the function to connect to my emails and organize the contacts and deals. I can say it is smart enough to register the details without having so much to be input Cons They can improve the process of contact saving especially since most of the email credentials have their name, maybe they can save the names automatically. There are also times when i search a specific person and the search bar results do not match. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub It has the best free trial for a small for-profit like us Review Source KS Katharina S. Account Executive Computer Software Used the software for: 1-2 years ### "Absolut empfehlenswert " October 11, 2025 5.0 Pros Sehr übersichtlich gehalten, einfache und intuitive Handhabung, Anknüpfung an andere Tools wie z. B. Google Workspace Cons Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "HubSpot is one of the best CRMs for SMEs" December 21, 2024 5.0 HubSpot as a business is excellent. Helpful and friendly they are great to deal with. For day to day it is a great product. It will take a long time before you hit up against limitations with HubSpot. Pros It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business. Cons There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing HubSpot Sales Hub The automation and workflows were much more sophisticated as well as the option of adding in the other hubs like Marketing. There was much more on offer from HubSpot. Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best tool to do a efficient and structured sales" April 24, 2025 5.0 I Love it and work with the tool since 8 years. It makes my life as Sales Person much more easier Pros Best are the functions Sequences, Snippets and Task Management Cons The Duplicate detection sometimes insufficient, what results in duplicates that could cause a lot of double work and stress Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 6-12 months ### "Simple and effective CRM tool" April 29, 2025 5.0 The app is simple to use and integrates into other apps like Google contacts and Stripe to become a full fledged CRM software tht helps us manage our prospects. Apart from that we are able to add teamates which also makes smart collaboration possible. Pros Hubspot sales hub's prospecting and lead generation features helps our business grow. We also collect bills and automate our sales pipeline with this tool. Cons Everything is fine with hubspot except the mobile app is missing features like check ins and synchronization which could have made managing contacts on the o easier. Review Source NC Natalie C. Business Development Advisor Information Technology and Services Used the software for: Less than 6 months ### "HubSpot makes it simple for you and your clients to manage and oversee sales progress!" May 22, 2025 4.0 Overall, HubSpot was an intuitive platform that had many, many features which supported my work and sales management efforts. Pros HubSpot makes it easy to manage all deals and relevant information for each. My clients were able to follow along and assess the progress on their end with zero difficulty. Cons My company had many advisors using the same hub, making it sometimes difficult for me to filter during initial training. Review Source DC Dawn-Marie C. Tradeshow Sales Management Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Pro's and Con's" January 17, 2025 5.0 I use HubSpot daily but find that my activities are limited by the chosen plan. Pros HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive. Cons Pricing for additional services can be prohibitive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision to try HubSpot. Review Source AC Andy C. Digital Marketing Executive Primary/Secondary Education Used the software for: 6-12 months ### "Much easier to manage sales! " September 28, 2024 5.0 The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline. Pros The ability to manage deals clearly through the sales funnel in a relatively simple UI. Cons A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Best value for money when looking at features available. Review Source AG Annie G. Marketing Manager Alternative Medicine Used the software for: 2+ years ### "Good for what we use it for" December 23, 2024 3.0 It can be a difficult platform to work with. I wish some things were more streamlined Pros It has a lot of features and opportunities for both sales and marketing teams Cons the platform is always changing, there are limitations to marketing Review Source TW Thomas W. COO Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub has elevated our sales team to the next level!" October 4, 2024 5.0 Overall, HubSpot Sales Hub has been a game changer and helped elevate our follow ups and processes in the sales department to the next level Pros Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences Cons The cost, it's very expensive to add an extra Hub at the Pro level Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) HubSpot had more features that didn't require custom builds for our sales team. I was also referred by several trusted people to make the switch. Review Source LB Lindsey B. Relationship Director Research Used the software for: 1-2 years ### "Gets the job done" February 10, 2025 4.0 Pretty good, although I feel like there could be some improvements. Pros We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful. Cons I thought it was tough to copy marketing collateral from one client campaign to another. Review Source Brittney B. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Simple sales tool" September 27, 2024 4.0 Simple and easy to navigate. There are support tools out there and there is so much you can do. Pros It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too. Cons I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features. Review Source frR fka runo R. Manager Business Supplies and Equipment Used the software for: I used a free trial ### "Digital Transformation Expert" November 9, 2024 4.0 My experience with HubSpot Sales Hub has been mostly good. It helps us keep track of customers, follow up, and organize our work better. The CRM is easy to use, but some tools take time to learn. The reports give helpful info, so we can see what’s working. The only problem is the price – it can get expensive as the team grows. Even with this, it’s been useful for our sales team and has helped us work more efficiently. Pros HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow." Cons HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets. Review Source EM Elza M. Customer Service Specialist Consumer Services Used the software for: 6-12 months ### "Positive impact on the business" October 7, 2024 5.0 Up to now, I may say that I'm super gratified with HubSpot Sales Hub. It has increased my productivity and facilitated my day-to-day. Pros I really enjoy its intuitive interface which makes my management job pretty easy. Cons I would say that it could be less expensive. Review Source TR Tomi R. Marketing and Sales Advisor Information Technology and Services Used the software for: 2+ years ### "Happy User" August 5, 2024 5.0 I've used HubSpot for years and I'm still very happy with it! With the other Hubs among Sales Hub, HubSpot is the best available tool. Pros The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel. The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products. Cons Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM. Review Source Jonathan G. Co-Founder, CEO Marketing and Advertising Used the software for: 2+ years ### "Growth Toolkit For Sales" March 12, 2024 5.0 We're happy customers of Hubspot Sales, using them over 5+ years for the business, and over a decade personally through different organizations. There's a lot of training resources even for small business owners looking to streamline their sales team. Pros We've been using Hubspot Sales since it was just a Chrome extension for Google Workspace, and they've done a great job of expanding features. Other companies have tried to enter the space but have either shutdown or killed of sales enablement features. Sales team love HubSpot over SalesForce, and new hires are always happy to learn it's part of our sales tech. Great user interface! Cons Before they had any of the extra features Gmail was the only way to integrate, but that was years ago during their startup phase. Now, it's a powerhouse that lets our team record how we are communicating with our leads. Just wish we had some customization on that front, not everyone uses WhatsApp, but activity happens all over for online businesses. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Overall Hubspot provided more value across all parts of our business operations apart from Sales, and it's done a great job integrating AI lately on the Content Marketing side. 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