--- title: "Page 2 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is HubSpot Sales Hub the right AI Sales Assistant solution for you? Explore 506 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- HubSpot Sales Hub 4.5 (506) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 26-50 of 506 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Samuel S. CoFounder Apparel & Fashion Used the software for: 1-2 years ### "Love Hubspot. It helped us grow" August 17, 2026 5.0 Overall, HubSpot Sales Hub has been a very useful CRM for structuring our sales operations. We use it to manage leads, track opportunities through the pipeline, organize follow-ups, and maintain visibility on sales performance. It becomes especially valuable when multiple people are involved in the sales process because responsibilities and next steps are much easier to track. The platform is powerful, although getting the most value from it requires investing some time in setting up the right workflows, automations, and reporting. Pros The biggest advantage is having the entire sales process centralized in one place. It gives our team clear visibility into leads, follow-ups, deal stages, and overall pipeline activity. The automation and reporting features are also very useful as the sales team grows. Cons The cost can increase pretty quickly as you add users and need more advanced features. There are also a lot of tools and customization options, so getting the platform configured properly for your specific sales process takes some time. Review Source VR Verified Reviewer CEO Financial Services Used the software for: 6-12 months ### "A Costly Mistake: Incompetent Support and Constant Platform Restrictions" August 6, 2026 1.0 Our experience with HubSpot Sales Hub was a nightmare. We started on an entry-level plan, but as we grew, we upgraded to a higher tier. Instead of a scalable solution, we were hit with skyrocketing costs, severe feature limitations, and a completely broken power dialer/softphone integration. To make matters worse, HubSpot's support staff is thoroughly incompetent and provided no help whatsoever. Things were so bad that we abandoned the platform just one month after signing our contract. We still have to pay out the remaining 11 months of the agreement, but it is still financially smarter for our business to eat that cost and leave immediately rather than lose more money trying to work around their limitations. Save your business the headache and stay far away. Pros The only positive was getting off the system. We switched to a competitor that gives us more features and better support, even while paying out HubSpot's contract. The migration went quite well. Cons Incompetent support and sales employees, buggy calling tools, constant feature gating, and predatory contracts that lock you into an overpriced, non-functional CRM. Alternatives considered [Close](https://www.capterra.com/p/132667/Close-io/) Reason for choosing HubSpot Sales Hub We got the tip to do so. But now we decided to go to Close Review Source Eric T. Managing Member Information Technology and Services Used the software for: 2+ years ### "Functional, Usable, Configurable (with some elbow grease)" February 24, 2026 4.0 We built out Hubspot Sales Hub for an insurance client. The intent was to use the built-in tool. We ended up moving the client to a third party provider that had a more feature rich application Pros Sales Hub is a feature rich tool that does a great job supporting the Sales process. The calling features, once configured, can be a powerful asset. Cons Configuration of telecommunications can be challenging, especially when other tools are in the mix. It can be done, but we have found that it can be challenging. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub HubSpot has come a long way and is a premium product. The price difference between Sales Hub and Sales Cloud was significant. Standing up Sales Hub took about half the time and was a fraction of the cost. Review Source PL Patti L. Inside Sales and Marketing Events Director Construction Used the software for: 1-2 years ### "One of the best" August 20, 2026 5.0 I would of continued using it if the owners did not have one built from scratch. I would highly recommend this for any company that is starting out or has an outdated system. You will not be disappointed. Pros Easy to use and train others. Customer support was easy to contact and available for any bugs and/or issues. The way the system was set up, workflow management was easy. We kept a credit card on file for payments and this was the best offer with the features we wanted for the price. Cons I loved it and enjoyed it very much. We all had a set routine that worked very well for our company. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Cheaper with more options than what they offered Review Source Willem G. Commercial manager Hospital & Health Care Used the software for: 1-2 years ### "Great product. But u pay" May 24, 2026 5.0 The product is very good.its super easy to use the support is awesome and the system has great integrations Pros It is very easy to use.it is quick to setup and does a lot nore tgan u normally get in other products Cons The product was really fine. The pricing became ridiculously expensive. It just went up and then we had to leave Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Reason for choosing HubSpot Sales Hub Support and features..the product litterly is the best Review Source VR Verified Reviewer Sales Developement Computer Software Used the software for: 1-2 years ### "Hubspot is a good CRM tool" August 5, 2026 4.0 Overall, Hubspot is a necessary tool for us as we use it as our record of truth when it comes to leads and customer management. The ability to track accounts over time in hubspot is important to our business. Pros Hubspot is the does it all tool that is a decent alternative to other giants like Salesforce in the CRM/Data Management space. Using Hubspot for lead and workflow management is a decent experience overall. Cons Because so much data and information is housed within hubspot sometimes it can be slow to implement changes to workflows, lists and other automations. Review Source VR Verified Reviewer Business Development Accounting Used the software for: 2+ years ### "From Prospecting to Closing: How HubSpot makes sales simple" November 17, 2025 5.0 All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations. Pros We would highlight its intuitive interface, drag-and-drop deal pipelines, and fast onboarding— Dare I compare it to Salesforce Cons Advanced forecasting and territory management may not meet needs of large, complex sales teams. Ideal for SMB Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) it made it easier to track our opportunities as we grew Review Source MP Mateja P. Talent Acquisition Manager Pharmaceuticals Used the software for: 2+ years ### "State-of-the-art functionalities in perfect harmony with other platforms." June 9, 2025 5.0 Coverage of the entire sales and customer success process. The biggest advantage is the sequences and collaboration across the entire customer team. Pros The fact that all contacts are stored in a database and activities like form submission, websites visited are automatically recorded. It is our centralized management core for all communication threads that makes it a valuable tool. Cons It seems impossible to structure an account in such a way that the elements, data and content of different regions can be viewed separately. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[CentralStationCRM](https://www.capterra.com/p/148510/CentralStationCRM/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) I was looking for adaptability as well as security and flexibility. Hubspot Sales Hub offers all this under one roof. Review Source NR Nicole R. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Hubspot Sales Hub Pros and Cons" May 27, 2026 3.0 This could work for certain teams but ours had issues with it. Still currently using but may eventually switch. Pros Integrated with existing HubSpot products other teams at our company already use for operations and client management. Can build reports to track sales activities pretty easily. Cons Sales team disliked and did not utilize all features thus leading to incomplete information and not full adoption. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot Sales Hub Already using some of HubSpot's other modules. Switched from [Podio](https://www.capterra.com/p/128631/Podio/) Not really a CRM. Needed more sales specific functions. Review Source AL Alexandra L. Customer success manager and product developer Marketing and Advertising Used the software for: 1-2 years ### "Great as an internal communication tool" May 2, 2025 4.0 We have been using hubspot sales for 2 years, and also promoted to other clients. Overall is a good experience with a lot of flexibility but it also takes time to built the system to work correctly for your business operations. Pros All information you need in one platform, good for internal tasks, internal management and communication between the sales department. Cons Although it comes with an onboarding, you need to really become used to the system to understand it. And if the onboarding is not done with the companies working flow in mind, it can be a mess for months. It’s not the softwares fault but it can be difficult to use at the beginning. Alternatives considered [Teamwork CRM](https://www.capterra.com/p/195320/Teamwork-CRM/) Reason for choosing HubSpot Sales Hub Teamwork CRM will soon be decripted and we were not able to test it correctly. Also we do use a lot Of automations from hubspot so we do need a more capable software for automations and emails. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign was becoming too messing for a CRM, it was great as a lead capture (lead magnet strategy) but when it came to CRM we needed something more robust. Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source JD Jenna D. Founding Partner Accounting Used the software for: 2+ years ### "Hubspot Sales is great for sales professionals (and companies with a large software budget)" July 10, 2025 4.0 Pros I like the way I can customize Hubspot to give me the exact information I want to see. I like how robust the product is. I like that Hubspot also offers customer service and marketing so a lot of my business functions can easily talk to one another and take place in the same software solution. Cons It only allows 2 deal types with a sales "seat" and at that price point, I feel the deal types should be unlimited. Hubspot is quite pricey especially if you want access to all the features. Review Source KS Katharina S. Account Executive Computer Software Used the software for: 1-2 years ### "Absolut empfehlenswert " October 11, 2025 5.0 Pros Sehr übersichtlich gehalten, einfache und intuitive Handhabung, Anknüpfung an andere Tools wie z. B. Google Workspace Cons Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden Review Source AG Ana G. Business development Information Technology and Services Used the software for: 1-2 years ### "Great tracking tool for deals" May 13, 2025 5.0 Overall it helped me track my deals and emails well. I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals. Pros I like how the free trial doesn't limit the process and the performance of my everyday task. I also like the function to connect to my emails and organize the contacts and deals. I can say it is smart enough to register the details without having so much to be input Cons They can improve the process of contact saving especially since most of the email credentials have their name, maybe they can save the names automatically. There are also times when i search a specific person and the search bar results do not match. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub It has the best free trial for a small for-profit like us Review Source DG Daniela G. Founder Real Estate Used the software for: 6-12 months ### "Excellent contact management tool" March 23, 2025 4.0 Very good product that offers interesting features in the free version. Great opportunity to try it before investing in it. Gmail extension could be improved. Pros I have used the free version of HubSpot Sales Hub to create a client database. I am impressed by its quality and features. Even if the usage is quite basic, because I always want to try products before committing to a paid subscription, I was able to create a comprehensive database and to cusomise some fields. This is extremely helpful. Even if the number of customisations is limited in the free version, it is enough to allow you to tune the contact list according to your personal needs. I am sure the paid version is very impressive. I will compare it to other products but so far I am very satisfied. Cons One thing that was very disappointing was the extension for Gmail. Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database. You can also send emails directly from the platform. This is incredibly helpful instead of having to copy and paste all the emails to keep track of them for each client. I have my professional email with Google Workspace, so it would have been perfect. However, it does not work well. I had to reinstall the extension several times, it started to work and then it stopped. This has limited my possible usage of the database. Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best tool to do a efficient and structured sales" April 24, 2025 5.0 I Love it and work with the tool since 8 years. It makes my life as Sales Person much more easier Pros Best are the functions Sequences, Snippets and Task Management Cons The Duplicate detection sometimes insufficient, what results in duplicates that could cause a lot of double work and stress Review Source LM Lindsey M. Director of Marketing Operations Insurance Used the software for: 2+ years ### "Good to help monitor sales efforts" June 9, 2025 4.0 Pros The HubSpot Sales Hub has been a good way for us to monitor sales efforts with both employees and contractors Cons The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways. Review Source KK Kayla K. Sales Enablement Information Services Used the software for: 1-2 years ### "Great for Sales Efficiency" February 6, 2025 3.0 Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner. Pros The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time. Cons Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The cost was the major driver of this product Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Hubspot has more capabilities to measure the reporting and sales activities Review Source SP Steve P. Head of BD Commercial Real Estate Used the software for: Less than 6 months ### "Hubspot Sales Hub" July 4, 2025 5.0 Overall very satisfied and will undoubtedly be a useful tool. Support is good and excellent trraining rtesources available. Pros Easy to set up and packed with useful features. Able in import data from other sources very easily. Great start! Cons Can be costly and very feature rich so learning curve could be steep. Very expensive if you want to unlock everything . Review Source Himaanshu L. Team Lead- Customer Success Information Technology and Services Used the software for: 1-2 years ### "It's a comprehensive Sales Tool" February 6, 2025 5.0 Overall, it has been a great experience using it as it has eased our manual task. Pros We really like all in one sales feature to manage our clients' details and automations. Cons The cost is on higher side, and it takes time to understand functions. Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "HubSpot is one of the best CRMs for SMEs" December 21, 2024 5.0 HubSpot as a business is excellent. Helpful and friendly they are great to deal with. For day to day it is a great product. It will take a long time before you hit up against limitations with HubSpot. Pros It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business. Cons There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing HubSpot Sales Hub The automation and workflows were much more sophisticated as well as the option of adding in the other hubs like Marketing. There was much more on offer from HubSpot. Review Source WO William O. BDR Accounting Used the software for: 2+ years ### "Great tool for sales teams" December 16, 2024 5.0 Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool. Pros It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others. Cons New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS. Review Source LB Lindsey B. Relationship Director Research Used the software for: 1-2 years ### "Gets the job done" February 10, 2025 4.0 Pretty good, although I feel like there could be some improvements. Pros We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful. Cons I thought it was tough to copy marketing collateral from one client campaign to another. Review Source AG Annie G. Marketing Manager Alternative Medicine Used the software for: 2+ years ### "Good for what we use it for" December 23, 2024 3.0 It can be a difficult platform to work with. I wish some things were more streamlined Pros It has a lot of features and opportunities for both sales and marketing teams Cons the platform is always changing, there are limitations to marketing Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.