# Page 3 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (498) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 51-75 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WB Walter B. Director of Sales Information Technology and Services Used the software for: 2+ years ### "I personally think this is one of the best CRMs." August 29, 2023 5.0 I love it! Pros Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process. Cons The biggest drawback is cost. It could become expensive to add other features. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot Sales Hub We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us. Review Source TH Trevor H. Logistics Sales Respresentative Logistics and Supply Chain Used the software for: 6-12 months ### "Good CRM, Good support team" June 6, 2023 4.0 Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice. Pros I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task. Cons It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We had set-up issues and the support team was non-existent at the time so we needed to get something up and running so we made the quick switch. Review Source DF David F. CSM Telecommunications Used the software for: 2+ years ### "More Flexible, Versatile and Cost Effective CRM" August 9, 2023 5.0 I think this is an awesome crm, especially for smb sales. Pros HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great. Cons The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot was more cost effective and flexible compared to the top alternative(s). Review Source MF Mahmoud F. Associate Payments Banking Used the software for: 2+ years ### "The perfect system for all needs that enables us to accomplish a lot in one place." December 14, 2022 5.0 Hubspot's tremendous capabilities helped us manage all functions in one place, and collaborate more effectively with colleagues as well as clients. Pros I love the fact how Hubspot automates our marketing and CRM processes, I really enjoy the way Hubspot functionality allows us, as it is easy to use and enables us in simple steps to create folders for all our customers, manage their data and orders, save all documents associated with them, and archive correspondence. I really appreciate how job automation with Hubspot gives us more high-quality capabilities that help us manage workflows, assign tasks, categorize and reach customers instantly, and Hubspot makes it easy to send links, images, and offers to consumers, take orders and inquiries, create tickets for them, and respond to them, plus Keeping records of all those operations. Hubspot also collects data and generates analytical reports, which helps us make smart decisions. Cons Hubspot is all-in-one in a nutshell, and with practice and practice, you'll find nothing to dislike. Review Source AL Alexis L. Chargé de markting Professional Training & Coaching Used the software for: I used a free trial ### "Avis Hubspot" June 26, 2024 3.0 Pros Facile d'utilisation dans sa globalité, ergonome. Cons Le cout de la licence est exorbitant et non adapté aux petites sociétés. Egalement la personnalisation des champs n'est pas illimité. Review Source MH Matt H. Sr. Director, Sales Engineering Legal Services Used the software for: 6-12 months ### "HubSpot Fits Most Organizations" April 12, 2023 5.0 From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent! Pros Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments. Cons Nothing. It's a great tool that has been an excellent investment for us. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price, features, ease of use, and integrations with other products. Review Source TOD Thierno Ousmane D. Loans manager Banking Used the software for: Less than 6 months ### "HubSpot Sales Hub, an essential pillar to boost our sales. " September 8, 2022 5.0 This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump. Pros First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available. Cons Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I needed user-friendly software the least complex possible. Review Source Pedro A. Marketing & Growth Ops Internet Used the software for: 2+ years ### "Best CRM for Startups" October 4, 2023 5.0 As a marketing person, this is the best CRM to use. Pros If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines. Cons It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Salesforce is too expensive and also it's not as customizable as hubspot Review Source EP Enrico P. Diretor fundador Marketing and Advertising Used the software for: 6-12 months ### "O Hubspot transformou o meu negócio por completo" April 6, 2023 5.0 O Hubspot transformou minha agência para sempre. Fiz mais e melhores vendas com o Hubspot Sales, com um jeito fácil e intuitivo de criar negócios, entrar em contato com o cliente, enviar orçamentos, etc. Não só gosto do software como sou fã número um e recomendo para todo mundo, mesmo que ainda não tenham um negócio. O software é perfeito e vem evoluindo cada dia mais. Sou impressionado com ele. Pros Facilidade, otimização, integração fácil com telefonia, software all-in-one, sem precisar ficar buscando dados de um software para outro para fazer atendimento, vendas e marketing. Além disso, tem o CRM mais completo que já vi na minha vida, com propriedades infinitas para cada um dos contatos, o que permite que segmentemos nossos clientes melhor e nos faça atendê-los de uma forma mais humana e completa. Cons A única coisa ruim do Hubspot para alguém que tem empresa no Brasil são as cobranças feitas em dólar e não em reais. Apesar de ainda sim o software ser bem acessível mesmo pagando em dólar, com as flutuações da moeda as vezes acaba ficando bem caro. Espero que um dia eles possam cobrar em reais, mas essa seria a única crítica Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HubSpot Sales Hub O Hubspot é de longe o mais completo, pois não só entrega um software de vendas mas também toda uma suite de produtos por um preço muito acessível e justo. Além disso, a telefonia do Hubspot (algo muito importante pra gente) é completa e não tem atritos para integrar com nossos números. Review Source VR Verified Reviewer Directeur commercial et marketing Computer Software Used the software for: 2+ years ### "Assistant commercial indispensable" January 18, 2023 5.0 Hubspot Sales Hub me permet :- d'automatiser toutes les taches à faible valeur ajoutée comme les relances, les estimations de transformations, le nurtering des leads. - de cadrer avec mes collaborateurs leur travail en leur fournissant des guides conversationnel, et balisant tout leur parcours et en leur mettant à disposition toutes les informations et outils sur leur chemin de prospection. - Le closing reste très intuitif, avec soit de la signature numérique ou alors des intégrations vers des outils de signature numérique Pros suivi des leads, transformation des prospects en clients avec un suivi et une automatisation des taches de relance incroyable.C'est devenu le 2eme cerveau des chargés d'affaires et des commerciaux qui peuvent brasser beaucoup plus de leads qu'à la normale. Cons La mise en place des worflows peuvent paraitre assez complexe, mais dès que la logique est maitrisée, tout en découle. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Facilité d'onboarding et possibilités supérieures en tous points. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Brevo](https://www.capterra.com/p/132996/brevo/) Facilité d'onboarding et possibilités supérieures en tous points. Review Source Giovanni O. CTO Program Development Used the software for: 2+ years ### "Um CRM recomendado para equipes de vendas bem estruturadas." June 9, 2023 4.0 Pros Gosto muito da abrangência de customização proporcionada pela ferramenta, possui uma API de fácil manipulação e uma grande gama de integrações para potencializar suas automações e análises.A possibilidade de manter as áreas de marketing e vendas em uma só plataforma com performance satisfatória. Cons Embora a abrangência de customização e capacidade de automações sejam prós, também jogam contra a ferramenta. Recomendo que caso deseje ingressar e iniciar a utilização deste CRM, que tenha em seu time alguém experiente na sua manipulação e configuração e defina exatamente o papel de cada usuário dentro da ferramenta, evitando duplicidade de informações e automações, que podem gerar um custo extra bem grande no fim do mês.Embora venha melhorando nos últimos meses, muitos dos relatórios não são 100% precisos e, como o CRM trabalhar principalmente com os dados atuais, muitas vezes é necessário que o usuário recorra à outras ferramentas para gerar análises mais profunda relacionadas a dados como histórico de movimentações dos negócios ao longo do funil de vendas. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[RD Station](https://www.capterra.com/p/180098/RD-Station/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review Source ST Steve T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great For Certain People" September 9, 2021 5.0 Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere. Pros The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances. Cons For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices. Alternatives considered [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing HubSpot Sales Hub I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell. Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Hubspot is free and Zendesk Sell isnt. Pretty much that simple. Review Source SA Shrouq A. Performance Analysis Team Leader Marketing and Advertising Used the software for: 2+ years ### "The best applications for organizing business, managing offers and sales teams" January 30, 2022 5.0 When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future. Pros The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice. Cons Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it. Review Source AA Ahmad A. Project Engineer Construction Used the software for: 2+ years ### "A unique, low-cost tool for managing everything related to customers, their affairs, and their needs" February 2, 2022 5.0 In general, we are satisfied with the change brought about by the use of the HubSpot Sales Hub, whereby we were able to obtain a file for each of our clients, containing all correspondence, transactions, contracts and invoices between us. Using the HubSpot Sales Hub, we were able to send promotions to select listings. In addition, through its distinguished tools, we were able to track all potential customers, through the analytics of the data that is carried out through it. It's a productivity booster, as we can close more deals, keep track of sales and better workflow. Pros You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions. Cons There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style. Review Source AB Audrey B. Marketing strategy manager Computer Software Used the software for: 1-2 years ### "A powerful CRM" December 19, 2022 5.0 Overall I am very satisfied with the use of dirty hubspot. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople. Pros What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects. Cons Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot Sales Hub Overall I am very satisfied with the use of HubSpot Sales. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople. Review Source Juan M. Growth Marketer Marketing and Advertising Used the software for: 2+ years ### "The go-to-CRM for startups growing from small to medium fast" August 31, 2021 5.0 Hubspot is a robust CRM that can take SMB sales operations a long way. Keeps things simple and easy to use. For advance sales analytics and marketing automation you may have to look for additional tools. Pros Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly. It integrates smoothly with Gmail suite products, and mainstream business tools. Cons It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot was well known and cheaper Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM. Review Source JW James W. Revenue Ops Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot Admin Review" May 13, 2024 4.0 Very good system, is great for a start up company looking to build their sales and marketing processes and will serve you very well. Has everything you need to hit the ground running and I can’t fault it for what it does, it just isn’t scalable long term for sales in my opinion. Pros Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate. It provides all the necesssry tools to create a great CRM database for both sales and marketing activities. Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting. Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts Cons The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce. The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use Review Source PM Patrick M. Senior Enterprise Account Executive Staffing and Recruiting Used the software for: 1-2 years ### "Hubspot Sales Hub is great marketing CRM but lacks in comprehensive sales engagement." September 27, 2021 5.0 It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For example, we were taught by HubSpot to use the "Tasks" center for keeping track of activities or future actions. Well, if you schedule a follow-up, and the day comes that the follow-up needs to be completed, you are instructed to just change the date doesn't he follow up to keep that activity at the top of that prospects feed. Otherwise, it gets lost in the activity feed for that client. There is no pipeline that you can create for accounts you are working on. Their workaround is using the deals section, but the deals are then used by management to track forecasting and other numbers. Personally, I feel there should be a completely separate module that houses the different stages as opposed to this. Customer service is great and that's about it. Pros I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates. Cons There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message. Review Source Bart M. Founder/CEO Market Research Used the software for: 6-12 months ### "Wish we had started using Hubspot earlier" September 25, 2020 5.0 I wish I had moved from our previous tool (Streak) before. Hubspot is intuitive, just works and it generates good results. Pros 1) Grows with you Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases. 2) Easy sequences & follow-up The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me. 3) All-in-one The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus. 4) Community The fact they are big makes for a slew of Fiverr guys ready to help me out when in need. Cons 1) Only community Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product. 2) Constant changes in pricing & feature lists I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing. 3) The neverending upsell It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap. Alternatives considered [Customer.io](https://www.capterra.com/p/174023/Customer-io/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HubSpot Sales Hub We had a startup pricing benefit via our collaboration with an accelerator which lured us in. Knowing what I know, even the full pricing would have been well worth it. Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Streak was perfect as a Gmail add-on. But it missed some features such as sequences (repeat emails). Review Source Meredith B. Marketing Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Quickly Scale Up Your Sales Team" November 4, 2021 5.0 We are able to track what our sales team is doing and report on it in a way that is easy for leadership and the team to understand We are able to track goals, hit rate, forecast, and more Pros HubSpot has increased our close rate, sales volume, and contact database. It has been a huge value add to our organization and we have much more accurate and usable data. Cons It does require a dedicated person to implement but their support team is incredible Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot Sales Hub Price and overall offering. Best capabilities for our neds. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act was not able to handle our business needs and is not user-friendly or geared towards modern operations Review Source Fernando P. Head Of Customer Experience Computer Software Used the software for: 2+ years ### "SalesHub is the must tool for companies looking to centralise their customer journey and scale" August 25, 2023 4.0 We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company. Pros Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system Cons Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot is cheaper, more modern and easier to use Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Hubspot is capable of concentrating different datas from different features if you combine more modules so we replaced 3 ou 4 tools to Hubspot and our data was centralised there making it easier to understand and improve customer journey Review Source Eduardo G. Analista de Onboarding Computer Software Used the software for: Less than 6 months ### "Gestão de vendas eficaz facilitada." May 13, 2023 5.0 Se você deseja otimizar seus processos de vendas e impulsionar o crescimento da receita, o Hubspot Sales Hub é obrigatório. Seus recursos abrangentes e integração perfeita com o CRM o tornam uma ferramenta poderosa para o sucesso de vendas. Pros O Hubspot Sales Hub é um divisor de águas para as equipes de vendas. Seus recursos poderosos, interface amigável e integração com o Hubspot CRM o tornam uma solução de alto nível para gerenciar e acelerar processos de vendas. Cons Recursos aprimorados de rastreamento e agendamento de e-mail e recursos aprimorados de relatórios e previsões para insights e planejamento de vendas mais profundos. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Integração de outras equipes em um mesmo sistema (MARKETING, VENDAS, SUPORTE, CS..)Diminuição de custos de licenciamento. Review Source VR Verified Reviewer MARKETING Restaurants Used the software for: 1-2 years ### "Mi experiencia positiva con HubSpot Sales Hub" February 15, 2023 5.0 Pros HubSpot Sales Hub me ha parecido una herramienta muy completa que se integra de manera natural con los procesos de la empresa. Su capacidad de análisis, seguimiento y automatización, además de su facilidad de uso, hacen que resulte una solución muy efectiva para cualquier equipo de ventas. Sin duda, una excelente opción para mejorar la eficiencia y la productividad en el trabajo Cons En la dificultad de uso, puedo decir que, en general, la herramienta es muy fácil de utilizar, para aquellos que no tienen experiencia previa en el uso de programas similares. Sin embargo, en algunos casos puede resultar un poco complejo el proceso de configuración y personalización de ciertas funciones. En esos casos, es posible que sea necesario contar con un poco de ayuda o soporte técnico para poder completar ciertas tareas. Review Source BC Brian C. Founder E-Learning Used the software for: 2+ years ### "Inexpensive with a great ROI" September 23, 2022 5.0 Pros Overall Client management is superb but when you integrate with other Platforms, Landing pages, Blogs, White papers etc. it moves up a layer. The automation that goes on behind the platform really is exceptional and offers excellent data to enable smart swift sales. Cons Hubspot is so efficient you sometimes forget the traditional routes to a sale, this is a big part of the solution but dont become over reliant ;) Review Source MA Michele A. Security Consultant Information Technology and Services Used the software for: 2+ years ### "You get what you pay for" July 27, 2021 4.0 Pros Hubspot has a lot to offer for any scenario you can imagine. Allowing cross-functional team members access can help with communication gaps. You can also setup alerts for specific events within Hubspot to select users or groups. Our marketing team likes the campaigns, although I don't think they use them as much as they thought they would. Cons Hubspot is very complex because it has so much to offer. Without a professional team to build out your instance, it can easily become tangled which will break the workflows. I strongly suggest investing in help to design, implement, and maintain (at least for a little while) your instance. We made the mistake of letting our design team go before they finished troubleshooting and cleaning up the design flaws and 2 years later it still doesn't work properly. 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