# Page 4 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (498) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 76-100 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Aaron R. CSMO Financial Services Used the software for: 2+ years ### "HubSpot is a Great Partner" October 31, 2023 5.0 I'm very pleased and am perpetually promoting the platform to other company owners. Pros Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything). Cons I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help. Reason for choosing HubSpot Sales Hub Value. 100% Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I didn't like the other product and wanted to host our website through the service to make the lead gen more seamless. Review Source Brent W P. President Computer Software Used the software for: 2+ years ### "Sales Hub helped us grow our sales team while keeping track of details" May 19, 2022 5.0 We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.) There is a rich amount of integration that makes it easy to use across multiple platforms. Pros Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage. Cons It is a little expensive and not good for a small sales team. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing HubSpot Sales Hub Price, features and scalablility Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was REALLY complicated and really expensive. They sub-par support. Review Source VR Verified Reviewer Senior Vice President Information Technology and Services Used the software for: 6-12 months ### "Great CRM for a small business" July 30, 2021 4.0 We’ve had a great experience, with no complaints. I’ve contacted support only once and got a quick response. Pros The software is very intuitive to use and really doesn’t require much training for those who have used a CRM before. In general the reporting and functions meet all of our needs as a small company. Cons At points it seems like we haven’t grown into all the available features. We’d like to use every bit of it but are still working towards that goal. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Price and a good demo. Review Source JA Jimena A. Commercial executive Real Estate Used the software for: 6-12 months ### "Great software for sales" June 2, 2022 5.0 Analyzing what is the problem for those leads who don't complete the pipeline and creating new strategies to increase the closures Pros It requires to invest time and patient to understand each feature of the software but with a good training is like a magic key to increase sales Cons Some features are quite difficult to understand and use and there are too many fields for a lead to fill in Review Source Kyle M. Account-Based Marketing Manager Financial Services Used the software for: 2+ years ### "Essential for Our Business" May 23, 2022 5.0 Overall, Hubspot Sales Hub is a key player in many of our core business functions. Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub. Pros Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results. Cons Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform. Review Source CE Cristiano E. Account Manager Construction Used the software for: 2+ years ### "The best option for CRM SOFTWARE " August 21, 2023 5.0 In my case, it is like this when you don’t have any ability with CRM you can learn very very fast and how to develop a system for your company. Pros It is great because you have a clear vision about. What are you gonna do and it is easy-going to handle! Cons It is like a one stop shop place!When you don’t have any background with CRM they have a good options for you to develop at whatever you want. Reason for choosing HubSpot Sales Hub A friend of mine recommended to me and told me how to handle! Review Source Josefina P. Business Development Marketing and Advertising Used the software for: 6-12 months ### "It is by far the best CRM and More app" May 29, 2024 5.0 It is the best app, love it and love the trainings Pros Nobody should get a CRM without trying out Hubspot first, it is by far the best one. Cons nothing to not like, they do everything OK Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 2+ years ### "An excellent all-inclusive sales tool" April 3, 2024 4.0 Streamlines the entire customer journey, from initial contact to ongoing loyalty. Mail tracking is another benefit. Instead of checking each factor individually, you can get a comprehensive report that looks at them collectively. You can do a lot of useful things, like close deals, customize email campaigns, and make direct phone calls from Hubspot. Pros It retrieves the information immediately after I enter the company's website, so I don't have to repeat myself. It takes care of everything after we set up the email broadcast sequence; All we have to do is finish the job. Not only does it allow us to monitor all of our potential clients, but it also makes our daily contact much less stressful. Cons In certain cases, Hubspot will mark the email as invalid, causing a bounce. Review Source CR Craig R. Chief Marketing Officer and Chief Administrative Officer Financial Services Used the software for: 2+ years ### "Hubspot is your only choice" June 23, 2023 5.0 It is the easiest to use and most robust product in the marketplace. Porting to it from Salesforce was like having a weight removed from my chest. No more consultants or programmers required to effectively run my business. If i need something done, I can 99% of the time make it happen myself. If not, Hubspot support is super helpful and responsive. Pros Hubspot outperforms everyone else in the marketplace based in ease-of-use and ability to customize. Cons Honestly, I don't think there is anything to complain about. Reason for choosing HubSpot Sales Hub n/a Switched from [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce's UI is horrible and it is difficult to do anything without the assistance of a consultant or developer. When you add the license cost to the development/maintenance cost Salesforce is very expensive and ineeficient. Review Source VR Verified Reviewer Inbound Technologist Information Technology and Services Used the software for: 2+ years ### "Why HubSpot Sales Hub is a MUST" March 1, 2023 5.0 I have had a wonderful experience with Sales Hub. Its functionality across all hubs is the biggest draw for me. I work mostly between Sales Hub and Marketing Hub and therefore did not want separate tools to manage everything. The pricing is less than other tools with far more ease of use, functionality, and seamlessness across hubs. Great for both startups and enterprise Pros I love that HubSpot Sales Hub allows for a more efficient sales process. Having contact information available across all its hubs is so important to clearly see the full development of a contact. Cons Have more fleshed-out integrations. Though it may not necessarily be due to HubSpot itself, the few additional integrations I do need could use more functionality. Review Source Ambar Y. SEO Team Lead Outsourcing/Offshoring Used the software for: 1-2 years ### "Excellent And All In One Sales Management Tool" February 23, 2023 5.0 Overall experience with Hubspot is really Awesome. It helped us a lot with sales management. Great tool! Pros \- Simple to use- member contact information- and email scheduling Cons There is no negative feedback or cons, but I want to give one piece of feedback, sometimes lagging in Building emails from HTML. please look into this on priority. Review Source Miodrag C. Enterprise Account Executive Computer Software Used the software for: 2+ years ### "It is very easy to use!" February 23, 2024 5.0 Overal very positive experience! The support and articles you can find online for guidance are limitless! Pros It is user friendly, has its flow and very low learning curve for those who are using it for the first time Cons Sometimes it is not that easy to catch if it fails to associate an owner for example, sometimes you simply have to dig through the data Review Source VR Verified Reviewer Senior Manager Internet Used the software for: 1-2 years ### "Managing work becomes easier for sales employee" June 13, 2023 4.0 Great and I have been using the same from past 2 years and so far have been able to track my activities along with keeping a track of all the sales lead. I would highly recommend this CRM Tool. Pros It is useful CRM Tool which helps employee in tracking the sales lead and also gives visibility to higher management without reaching out to the POC for details. Complete tracking on when an email is sent last to the client along with potential business and call details. Cons Customer service are sometimes difficulty to reach as mostly chat option is available Review Source Elizabeth W. Senior Director Of Digital Marketing Retail Used the software for: 2+ years ### "Hibspot Sales Hub - A CRM with good integration" February 8, 2023 4.0 In addition to saving sellers time, the system notifies them if any of their contacts' emails are invalid or have opted out. I really appreciate the ability to use a template when composing an email. Overall, the features included in the Basic plan are sufficient for any business development or account management role in a small business. Pros I have used several HubSpot software, and the sales version is productive what I like is that it is a great customer relationship management tool for both experienced and new salespeople. You have a lot of scope to adapt your CRM to the needs of different departments and teams. I appreciate how simple it is to add new business and contacts and find the email tracking feature invaluable for monitoring lead nurturing and the history of your interactions with them. If you subscribe to the paid version of Sales Hub, you will also have access to a set of features to create automated email sequences that will facilitate mass communication. Cons It is an expensive CRM, more suitable for small and medium-sized companies, it is a platform that takes time to get used to, another thing that I do not like is when some parts of the menu are updated and that causes confusion. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) hubspot has better integration Review Source Brus B. Head of Marketing Business Development Real Estate Used the software for: 2+ years ### "Hubspot sales, sales process automation" February 12, 2023 4.0 One of the best tools in HubSpot Sales is the insights we get about customer behavior. This has allowed us to adjust our strategies and tactics to ensure that we are offering the right value to each potential customer. Pros As a user of HubSpot Sales, and of other HubSpot products for many years now, I can say that it has a variety of tools. First of all, automating repetitive sales activities has been helpful to me and my team. We no longer have to worry about performing tedious, manual tasks, allowing us to focus on more important and valuable tasks.Plus, tracking and managing leads, contacts, opportunities, and activities is much easier with the HubSpot Sales platform. We no longer have to deal with a large amount of information and scattered data, everything is centralized and easy to access. Cons The learning curve if you are not from the Hubspot ecosystem is somewhat long, the adaptation process for new users could be tedious in my experience. Another point that I don't like is that the emails sent to the clients don't look the same as they do in the templates. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Outreach](https://www.capterra.com/p/159318/Outreach/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Tableau](https://www.capterra.com/p/208764/Tableau/) The hubSpot ecosystem has more tools Review Source VR Verified Reviewer Director of Marketing Operations Information Technology and Services Used the software for: 2+ years ### "Best All Round CRM" October 31, 2023 5.0 Pros \-Very easy to setup - Very easy to implement and train users - Modern Intuitive Interface - Very customizable to fit your needs - Support is 10/10 Cons \- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM. Review Source VR Verified Reviewer PSICOLOGA Individual & Family Services Used the software for: 2+ years ### "HubSpot Sales Hub me permite automatizar crm que no son tan populares " January 25, 2023 4.0 es positiva porque ya he dejado los exels , trabajo de una forma mas rapida, puedo centralizar pero creo que podria mejorar un poco Pros permite integraciones ymejorar mis ventas tegración con otras herramientas: se integra con otras herramientas de marketing, integración con otras herramientas de CRM, generar informes y analizar datos de las venta Cons me cuesta un poco entender como se usa, pierdo muchas horas para entender como usar aunque me gusta usar pero al principio es un poco complicado en mi opinión Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing HubSpot Sales Hub porque es el que me recomendo el Facebook y el CRM que utlizo para mi empresa Review Source JD Jeremy D. Senior Integrated Marketing Manager Consumer Goods Used the software for: 2+ years ### "I have to say, this Sales CRM is fantastic for multiple purposes." June 21, 2023 5.0 I'm absolutely thrilled with HubSpot Sales Hub because it truly enhances the efficiency of my sales process. One of the features I adore is how it seamlessly integrates contact information across all its hubs. It's incredibly valuable to have a clear and comprehensive view of the entire contact development journey. Pros HubSpot is a game-changer when it comes to tracking deals and sales opportunities. The flexibility it offers in managing and monitoring sales is remarkable. Not only do I use HubSpot Sales Hub for my professional job, but I've also embraced it for my personal business. It has proven to be an invaluable tool in both aspects of my professional life. Cons I have noticed that the cost of operating the current feature set is relatively higher compared to some of the rival solutions in the market. Review Source Pankaj Singh S. Manager Marketing Operations Information Technology and Services Used the software for: 2+ years ### "Easy and effective sales tool" July 22, 2021 4.0 Overall experience is superb, so many tools are there to support the sales team. Pros Task automation is the best feature that helps the sales team a lot. Also, email automation is very helpful. Cons Automated deal creation is not available by default. Though, we can do this with the help of workflows. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### ""End to End Sales CRM tool HubSpot, Many Integrations & Workflows"" February 25, 2022 5.0 Pros One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy. Cons There are a few flaws in CRM automation module. Need to address which definitely adds to this great product. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Reason for choosing HubSpot Sales Hub Seamless Integrations Review Source JT Josiah T. Director Non-Profit Organization Management Used the software for: 2+ years ### "Great product for sales and contact development " April 26, 2023 4.0 We enjoy HubSpot. I like how it integerstes easily with many other apps and platforms. Pros HubSpot is easy to implement and very easy to manage on a day to day basis. This product offers very helpful insights into my contacts and how they interact with our content and communications. Cons I feel like HubSpot is a little stingy on the features they offer at lower price points. They hold on to better features that are too expensive for smaller companies to afford. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub HubSpot was easier to use and implement. Review Source VR Verified Reviewer Head of International Division Information Technology and Services Used the software for: 2+ years ### "Great way to accelerate your sales" August 26, 2023 5.0 Pros It is a fantastic product that helps our sales team to keep all the opportunities tracked, review the pipeline and improve our chances to convert sales. It also connects fantastically with the other HubSpot products which helps the whole company. Cons It is a complex tool (it has to be!) with lots of functionality, but HubSpot's account managers are really helpful and they have a great online directory for help Review Source KM Kristen M. Hubspot Admin Education Management Used the software for: 1-2 years ### "Good Software But Lacks Basic (and important) Functionality & Expensive" November 2, 2021 4.0 Honestly, being a Hubspot customer is a very frustrating experience. Some things are great but there are major drawbacks that Hubspot is unwilling to address Pros Central source of truth for salesforce and management team. Good reporting options Cons There are some key things that are missing that Hubspot seems completely uninterested in fixing. EG. If a deal is closed there is no way to automatically close tasks related to the deal or contact. When you're dealing with thousands of tasks, having incomplete tasks on closed records is a reporting NIGHTMARE. Almost 200 customers have flagged this in the user community and two years on Hubspot are still refusing to address. Also YOU CAN'T CREATE A CUSTOMISED MEETING BOOKING CONFIRMATION - what...???!!! Seriously, you can't event include the meeting time in a customised email to your customer. The standard template contains weird wording that doesn't work in many settings and can't be changed. There are lots of great aspects to Hubspot but these are absolute shockers. Review Source Cecilia H. CEO Information Technology and Services Used the software for: 2+ years ### "Easy to use, shortest deployment and powerful results" July 21, 2020 5.0 Highly recommended for organizations of any size. Each company will find a great combination of Hubspot modules and versions. The product is easy to deploy, understand and use. Pros It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick. Cons The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing HubSpot Sales Hub Pricing, features, easy to use, scalability Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Price Review Source VR Verified Reviewer VP of Sales and Marketing Information Technology and Services Used the software for: 2+ years ### "Integral Tool for Successful Sales Pipeline Management" February 9, 2023 5.0 Pros The basic structure out of the box was good for initial setup, yet it allowed for customization for some particulars we needed for our process. Integrations with other platforms was a critical need and these existed and have been improved over time. Allows for highly effectively pipeline management, task management, prospect communication, and knowledge repository. Cons There are some nuances that make the solution clunky like the email template builder and the custom analytics dashboard designs. 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