# Page 7 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (498) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 151-175 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sean M. Property Professional Real Estate Used the software for: 1-2 years ### "Great for sales and marketing" August 14, 2019 5.0 Very happy. I’ve found the system very helpful. I have a better handle on my contacts and leads. HubSpot is very supportive and offer a great training environment which goes beyond just the scope of the system. It does start becoming a little pricey once you start taking on additional “hubs”. Pros It’s extremely flexible allowing you to set up your system to match your business processes. Not only that, the number of integrations in offer allows you to add whatever you need to manage your day-to-day operations. Cons There are some quirks that mean automation can be a little clunky. The most obvious of which is that tasks created by an automation can’t be assigned to a specific task queue related to the activity required. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source GA Gianluca A. sales development Marketing and Advertising Used the software for: 2+ years ### "Hubspot Sales is necessary for sales processes" April 30, 2021 5.0 i use HS sales every day and it is a necessary tool. it helped us to improve our sales performances Pros hubspot sales is an indispensable tool for any salesperson. it allows you to prioritize accounts, do lead generation, follow neat prospecting sequences Cons Not all hubspot features are easy to use, sometimes is necessary to set html, but every month the platform is updated and improved. Review Source LJ Lucy J. Head of Content Marketing and Advertising Used the software for: 2+ years ### "Great for Enterprise B2B " April 24, 2017 4.0 As agency partners, we use and recommend HubSpot, and have been using the whole growth stack for a around 3 years. With Hubspot we now have a fully integrated platform that it used by all members of the company across all teams - aligning sales and marketing. With HubSpot sales everyone in the business - not just sales -gains clarity on what's in the pipeline, what the priorities are, how qualified each lead is - and we can track all nurture actions and engagements back easily. If you're planning to do inbound marketing and sales effectively this software gives you all you need in one spot. In addition to the sales platform and CRM, we use huspot to manage out marketing - bear in mind that everything is hubspot is closed loop so we can align out sales efforts with our content management, social management, paid ads, marketing automation, reporting and more. Pros Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments. Cons Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot. Review Source DO Domi O. Corporate Sustainability Manager Information Technology and Services Used the software for: 1-2 years ### "Perfect software, amazing customer support!" January 18, 2022 5.0 Pros Hubspot is very easy to use. You have to take some time to deep into all the functionalities but once you find out how it works, it will make your life much more easier! It helps us on daily basis to organise our sales leads flow, manage followups notifications, sales related tasks. Love the email sequences and templates features! And yes... a GREAT customer support! Cons Really nothing that I do not like about this software. I only had one small issue once I set up sequences - it didnt track the answers so the results from the email sequence campaign wasnt correct. But their great customer support team helped me to solve this issue quite quickly. Review Source VR Verified Reviewer Sales operations analyst Information Technology and Services Used the software for: 6-12 months ### "Essential tool for sales teams " November 19, 2020 5.0 Deployment was very fast and easy. Sales reps liked this software and started to use it immediately Pros Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine. Cons If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source MS Melissa S. Philanthropy Used the software for: Less than 6 months ### "Non-Profit Excels with HubSpot " November 24, 2014 5.0 Pros I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff. Cons As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us. Review Source Sunaina K. Sales and Marketing Coordinator Human Resources Used the software for: 1-2 years ### "An excellent platform for tracking sales albeit a bit pricy" December 4, 2019 5.0 For our application, we liked Hubspot a lot. It made financial sense to us to pay for the product. Most of our sales were big ticket institutional sales and we needed to carefully manage leads which HUbspot allowed us to accomplish. Pros \- Excellent customer support - Excellent training/wiki support - Userfriendly interface - Intuitive menu and other flows - easily got the hang of it. - Excellent certification program and tests - got certified in about two months of daily use. Cons \- It is a bit on the expensive side for a small business. We were in the B2B side of business, so we did not have a large list of prospects. For B2C businesses, the pricing can be tricky. Review Source Dorcas A. Customer support agent Consumer Services Used the software for: 1-2 years ### "The Best CRM software for all types of society" February 11, 2023 5.0 With hubspot sales hub, I used to send email to clients about our new campaign. And I created a landing page for this specific campaign. Pros The free fontionnalities help small business to grow. Cons Really, I like all features of hubspot sales hub cause it cover the necessary to touch or sell a service or product to a client. Review Source Camille B. Head of Sales & Marketing E-Learning Used the software for: Less than 6 months ### "A great Sales CRM for companies of all sizes" March 5, 2022 5.0 Pros I really love Hubspot overall and also the Sales Hub is a great tool. I makes lead Management so easy. I love the automations made possible with it and the lead management from lead lifecycles to pipelines. A great thing is also the data gathered automatically for every contact by Hubspot's webcrawlers. I often dont even have to look up a prospects phone number because Hubspot allready checked that and supplies me with it. I genuinely am happy to have chosen the software. The most important thing is that it incooperates so well with the whole Hubspot Product Family. It just a overall great user experience that helped us grow our business tremendously. Cons There is just one thing I am not 100% happy about which are the forecasting possibilites provided. Review Source LC Louis C. Lead Purchase / Sales Computer Software Used the software for: 6-12 months ### "Hubspot Sales Software has helped our sales team organize leads and to qualify new customers with speed and accuracy" August 15, 2018 4.0 In our final analysis, our company has greatly benefited from Hubspot Sales software's keenly constructed systems for contact, habit behavior as well as for predicting future customer activity regarding our product. Demonstration and free evaluation of Hubspots feature rich software is available and we highly recommend their product. Pros Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages. We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior.. Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting. Cons The cost of operation for current feature set is higher than some competitive rival solutions. That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow for in depth grouping of customer behavior. Review Source WA Waqas A. Campaign Marketing Pharmaceuticals Used the software for: 1-2 years ### "HubSpot Sales Hub - Review" January 13, 2023 4.0 It is simply one of the best sales platforms that are very useful for the sales team to help them manage the sales pipeline and act on the leads based on their stages. It has surely doubled our sales since we started using it. Pros 1- Great UX/UI2- Has great resources to help one train3- Easy to manage leads, sales pipeline and forecast Cons 1- The worse thing about the platform is the price and customer support Review Source VR Verified Reviewer SDR Manager Computer Software Used the software for: Less than 6 months ### "Solid platform, but not the best for integrations" June 20, 2022 3.0 Overall I like using Hubspot to manage our deals, however, we can't continue using it because it doesn't integrate with Outreach. Hubspot's own sales outreach system doesn't work as well as something like Outreach and Salesloft. But the CRM works just fine. Pros I like how easy it is to use. The UI is fairly easy to understand and keeping things organized isn't a big challenge. Cons I don't like that Hubspot doesn't have a great integration with Outreach. I'd like to be able to use Outreach for sales outreach, and then have that data sync directly into Hubspot where I create the deals. The limitations on this integration is a big reason why we plan to move to Salesforce in the near future. Review Source VR Verified Reviewer Enterprise Account executive Marketing and Advertising Used the software for: 1-2 years ### "Excellent tool for sales productivity and email tracking" August 8, 2019 4.0 Pros The email tracking is fantastic. You can quickly see when and where your emails and getting open. The CRM integration with Salesforce is also great as it can automatically log emails you are sending into salesforce. It is also great to have templates within hubspot sales that allow you to quickly grab templated emails for fast prospecting. Cons Nothing in particular. I did notice they are getting rid of the location function of the email tracking. I personally like that feature to see what location emails are being open so I am sad to see that go. Review Source MP Marc P. Manager of Operations Cosmetics Used the software for: I used a free trial ### "Good Platform to work on your e-commerce orders and keep track of the needs of your customers" May 26, 2023 5.0 I wished I could have tested it more thoroughly, but it's very time-consuming Pros It integrates in multiple forms with our current tools, like our ecommere websites. Cons HubSpot Sales Hub gets expensive quite fast and I was not willing to pay that not understanding all its functions Alternatives considered [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Reason for choosing HubSpot Sales Hub I did not. Switched from [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) more specific to what I was looking for for CRM Review Source Serge Jerome L. CEO, Expert Seo Marketing and Advertising Used the software for: Less than 6 months ### "Excellent CRM tool for small business" December 15, 2022 5.0 I am very satisfied and it is a solid tool for marketing and marketing. Pros I use Hubspot and it helps me a lot to optimize my marketing and the acquisition of new customers. I highly recommend it. I am amazed by the quality of the services and the multiple features offered. Thanks to the team Cons I appreciate the chatbox, the functionalities integrated into the heart of my Wordpress sites thanks to the plugin. Review Source VR Verified Reviewer Consultant Financial Services Used the software for: 6-12 months ### "HubSpot Sales Hub review" August 20, 2021 5.0 HubSpot Sales Hub help our sales team to easily track our progress, statistics and really impacted our proffesionality. Pros I liked the most is that whole interface and outlook of this program is very simple and logical. All dashboards are customizable and I really feel that this software helps me to adjust it to the needs of my company. Also setting tasks, reminders, notes, ect. is very simple and practical. Cons Although calling directly from HubSpot is a great feature, it was not possible to call to some specific countries at all which affected our sales process a bit. Review Source ZH Zakary H. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Great tool that keeps us organized (can get expensive)" February 4, 2021 4.0 It has been good. Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools. Pros I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction. Cons The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes. Review Source NKM Nana Kwame M. Teaching Assistant Education Management Used the software for: 2+ years ### "What HubSpot Sales Hub can do for you" February 28, 2023 4.0 We've have used if for a couple months now and I can boldly say our clients have the best customer support. Pros It is pretty seamless to use if you have used a similar CRM or Sales management platform before. Cons HubSpot is okay, just that compared to other CRM platforms, their email capabilities fall a little bit short. Review Source JL Joni L. Owner Entertainment Used the software for: 6-12 months ### "Love it, but there are a few issues" February 4, 2020 4.0 Hubspot customer service has been very good. Despite the small issues, for what I'm paying they're the best thing I've found and I've found it to be a very important tool. Pros Having email sequencing working with the contacts in my Hubspot CRM has been a VERY valuable tool. I've found that my open rates soar at the third email in the sequences. Having unlimited sales templates is a huge time saver. The Activity Feed helps me know when emails have been opened and when links have been clicked. Cons There are a few glitches. For instance, when I send and receive email from clients via Outlook the activity is supposed to be logged into the contact's record in Hubspot CRM. I've found this doesn't always work. I use both my business and personal email accounts in Outlook. The Outlook Hubspot plugin connects with both and there's no way to stop it from working with my personal account. The result is that I have to manually tell it not to enter a personal email into the CRM, which is a pain. Reason for choosing HubSpot Sales Hub Hubspot typically charges $49.99 a month for the Sales Starter. I negotiated and got it down to $37.50. Review Source VR Verified Reviewer Founder & CEO Financial Services Used the software for: 2+ years ### "The ultimate CRM when you don't know how to CRm" May 5, 2022 5.0 Pros I'm not the most tech friendly person but hubspot made it easy to have a top tier CRM. Cons Well its the freemium model for sure. The free version is great but the costs will add up QUICKLY. Review Source MB Michael B. Director Financial Services Used the software for: 1-2 years ### "Hubspot User Review" January 31, 2023 5.0 I experience has been pretty positive I have used it a number of times when working with other companies and have found it pretty easy and intuitive to use. Pros I would rate Hubspot for its CRM its user-friendly interface, integrations, customizable features, strong support and community, robust contact and company management, free accessibility, automation capabilities, and performance tracking and analysis. Cons I would say the negative aspects of Hubspot CRM are, the need for paid plugins, and complicated pricing structure. Review Source LT Lee T. MD Information Services Used the software for: 2+ years ### "Intuitive and cost effective CRM" January 16, 2020 5.0 We love this solution for monitoring our client engagement! Pros The system is easy to use, and input data, which is great for any small business looking for a CRM that is free. Cons There has been some reduction in functionality in the free version, however it far exceeds any other free CRM. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/) Reason for choosing HubSpot Sales Hub Same functionality for a better cost. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Insightly](https://www.capterra.com/p/130671/Insightly/) Looking for a more cost effective option. Review Source ZC Zach C. CTO Real Estate Used the software for: Less than 6 months ### "Powerful Sales Automation with Major Discounts for Startups" July 27, 2021 5.0 Access to extremely powerful tools that are completely reshaping our company. This is a game changer for our company, allowing us to streamline so many processes and understand our performance much better through the reporting. Pros The enterprise level tools and automations that come with the Hubspot Sales Hub are impressive. They are extremely powerful to be able to automate a lot of our processes, and create a workflow that is better for our customers as well. As we roll out more automated workflows, our company will be more efficient and more productive all the while creating a better user experience for our customers and allowing us to close more deals with our leads. It's an all-around win. Cons This can be prohibitively expensive for small companies to scale up unless you are able to access the Startup discount which is extremely helpful in the first years to be able to implement these enterprise-level tools into our small company. However, there is a lot of pressure to grow our revenues quickly in order to justify the rising costs of Hubspot as the discount becomes less and less each year. We hope that we will be able to increase our sales enough as a direct result of our increased efficiency in order to justify keeping it though. Review Source JL Justin L. Marketing Operations Manager Medical Practice Used the software for: 2+ years ### "Great, Low-Cost Solution for Straight-Forward Sales Engagement" February 15, 2018 4.0 Pros The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid. Cons Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think. Review Source MG Matt G. Head of Marketing/Sales Operations Information Technology and Services Used the software for: 1-2 years ### "Great way to introduce automation to your sales team" January 26, 2018 5.0 Pros The basic end of the software is relatively easy to use, allowing new users to be up and running in an afternoon. Integrations are quick and easy with other systems from gmail to Salesforce. Once templates and sequences are up and running, sales staff can easily and confidently manage their own marketing. The ability to create offline tasks is a great way to formalise your sales processes, and get either your outbound or inbound sales teams closing more business! Cons It would be nice if the sales version allowed you to send on behalf of another user. Whilst you can see stats, set up templates and add contacts, when it comes to the crunch the person signing off the emails has to send them. Also, some of the limitations are far from clear, because upgraded functionality is always visible, if you have a mix of paid and free users this can lead to a lot of confusion. Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.