# Page 9 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 499 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (499) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 9 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 201-225 of 499 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephan S. VP Sales Hospital & Health Care Used the software for: 6-12 months ### "Great Sales software automation system. " June 7, 2017 5.0 Overall pretty easy Sales process tool to manage selling systems. Pros Intuitive platform helps me develop Sales engineering processes for my company. Support has been key, and additional Help tools have been great to develop usability. Cons Does not sync with My Office 365 system for client calendaring. Have to double-entry all meetings in these systems to ensure tracking on one side and calendaring on the other. Calendars don't sync, and I have missed a few meetings because if it. Review Source AG Arlit G. Corporate Development Venture Capital & Private Equity Used the software for: 6-12 months ### "Sales Hub die jeder implementieren kann" December 11, 2022 5.0 Wir sind mit dem System sehr zufrieden und das Sales Team hat sich schnell eingearbeitet. Pros War sehr einfach zu implementieren mit Unterstützung von saleshub. Finde es super, dass wenig aktive Nutzer oder viewer kostenlos sind für Reporting etc. Cons Die Call Funktion könnte nooch ausgebaut werden, haben am Ende Schnittstelle zu anderer Software eingerichtet. Review Source BN Bonnie N. Principal Telecommunications Used the software for: 1-2 years ### "Track your leads through Sales Process" April 23, 2019 5.0 Very easy to get set up and going. By tracking the phases of the sale and moving between (can use drag and drop in table view) it easily allows a quick view of the sales funnel. It allows for quick interaction with HubSpot marketing to send targeted communication relevant to the stage of the deal. The export function is also a favorite as it facilitates quick reporting on fields managed in HubSpot into presentations or management reports. Pros The ease of tracking initial prospects through all the phases of sales we track to ultimate won or lost deal Cons Inability to go back and link communication with prospects not initially logged in the client record. Unless all emails are logged and tracked when the contact record is accessed some emails may not be present in Hubspot. Review Source PH Pia H. Marketing Coordinator Automotive Used the software for: 2+ years ### "There is no learning curve." October 31, 2022 4.0 Pros No learning curve required. There is no need for time to use the product, it adapts immediately. Cons Not affordable. These features can be achieved with more affordable products. Review Source VR Verified Reviewer Solutions Architect Internet Used the software for: I used a free trial ### "Not very useful for a one man shop" August 12, 2021 5.0 It was a nice test, but I can't say that I would use it for just 1 person. I was immediately turned off by some of the features. Probably works great if you have a multiperson sales team. Pros The integration with Office 365 was pretty easy and it was nice that the tool worked directly inside of outlook. Cons The price and helpfulness for a 1 man shop was pretty lacking. I would have liked a version of the software that was capable for a single user that doesn't have a sales team. Review Source NG Nathaniel G. Client Engagement and Sales Manager Computer Software Used the software for: 2+ years ### "Ease of functionality and reliability" February 17, 2020 5.0 The ability of sequences and setting up calls and other tasks to project the stream of to-dos in a given week/month. Pros Tasking system for reminders and follow-ups, then the ability to run reports from tasks and emails. Cons like any software, there are some hiccups in updates and bugs but that is to be expected! They do a great job in response and fixes. Review Source KH Klodian H. Production technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Task manager " February 15, 2023 5.0 As task manager software i like it Pros Easy to track all the tasks day by day with it Cons Mostly happy with this software. Liked it Review Source EV Ekaterina V. Customer Success Manager Information Technology and Services Used the software for: 6-12 months ### "Normal CRM" October 7, 2020 4.0 Our team is managing customer management in Hubspot. Overall its OK. You have to get used to the system in order to benefit from it, and not constantly working in data validation processes. Pros Mainly, as a user, I spend my time with Deals and Tasks. I do enjoy dashboard view, possibilities to link company, contacts, deals, easiness of re-assignment to other users. Cons There is nothing really to actively dislike. I find its good for standard workflows and processes. But the moment a situation is a bit different (and in reality this happens a lot), you need to switch to a complete manual handling of all of your actions. And basically you can do the same in your gmail. Review Source TM Tabeen M. Quality Assurance Auditor Information Technology and Services Used the software for: 1-2 years ### "Impactful & easy to use tool" August 3, 2022 5.0 Pros Lead management, Customer & contact management, reporting & analytics, and filters are the impactful features. The tool is extremely easy to use. Cons The integration with other apps is easy and smooth. Review Source LB Laura B. Owner Retail Used the software for: 1-2 years ### "Great experience overall!" July 23, 2021 5.0 Pros Comprehensive tool to manage our customers journey Cons LinkedIn integration for Sales Navigator needs some work. In fact, my frustrations tend to center around the workability of the integrations Review Source PR Philip R. Owner Chemicals Used the software for: I used a free trial ### "Happy CRMing" August 19, 2020 5.0 For the Free cost it excellent. When business picks up I will buy into the payable version. Not invoicing any one right now. It been over 4 months with NO INCOME!!! Pros Ease of use and great interface and how it integrates with other software i.e. Freshbooks Cons Text messaging is a huge part of our business and having to add texting is labor-intensive. When setting a new task. It doesn't create the next step in the sales process Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot Sales Hub Free and once I can afford the paid subscription this is the best CRM I have ever used Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) better interface Review Source MP Mal P. Sales Manager Internet Used the software for: 6-12 months ### "Great for a small startup" November 11, 2019 5.0 Overall, Hubspot streamlines the sales experience and gives you the nudges/prioritization you need to stay on top of tasks. It's definitely helped me - I don't know how much value it provides for the price point, but I'm not the admin/buyer. Pros I've been very impressed with Hubspot's capabilities (especially as someone who has used Salesforce before). Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself. I especially love the integration with gmail. Cons Some integrations are buggy/weak - the integration with Asana is especially poor, as the functionality once a task is pushed to Asana it is not useful. Also wish there was a way to filter the way attachments are automatically added - having a ton of email signatures saved is annoying when you're trying to find a contract. Review Source TP Tiago P. CEO E-Learning Used the software for: 2+ years ### "Best sales software, but expensive" June 29, 2020 5.0 All our sales pipelines are on Hubspot. It's really good because we can connect with Hubspot CRM and automate most of our process. Pros Hubspot is really complete and it has an amazing API which you can connect almost any app to it. All our sales pipelines are on Hubspot Sales, and it does an awesome job. Cons Hubspot does really have a lot of good features and is the best software out there, but the price is really expensive. Sometimes we consider moving away from it just to lower some of our costs. Review Source DB Dan B. Sr AE Public Relations and Communications Used the software for: 2+ years ### "HubSpot Sales Review" February 28, 2023 4.0 Pros Hubspot helps me stay organized with all the leads I'm prospecting and deals I'm working through. Cons Sometimes you have to go through a lot of clicks to get what you need. Review Source BL Brenan L. Operations Computer Software Used the software for: 2+ years ### "Sales Hub makes basic CRM functionality accessible to SMBs" November 6, 2019 3.0 Pros Sales Hub makes basic CRM functionality accessible to SMBs who often do not have the resources (time, money or people) or knowledge. It enables them to better manage deals and prospects. Cons The design of the CRM is heavily focused on an inbound sales model, so the platform lacks design functionality for other models such as outbound. Companies with moderate to complex requirements will not find the flexibility they are looking for. Review Source AE Adrienne E. Co-Owner Insurance Used the software for: 1-2 years ### "Great CRM" February 9, 2021 5.0 I highly recommend this system to small businesses looking for a way to keep track of their clients. Pros This system is easy to use and gathers all of the information you need to keep track of your clients. It has customizable forms and sends notifications directly to your phone or email. Cons It does take a little navigating to understand how it all works but once you get used to where to find functions, it works well. Review Source VC Victoria C. Digital Support Admin Telecommunications Used the software for: 1-2 years ### "HubSpot Sales Hub review" March 4, 2023 4.0 Pros The application makes it possible for you to records calls. You can also see who's calling and obtain all the neccessary context with the caller ID.Whenever a contact opens your email, you will be notified right away.You can access insights whenever you need them Cons When you don't use it as an all purpose tool, it isn't particularly effective. Review Source LG Luisa G. BDR Information Technology and Services Used the software for: 1-2 years ### "Good CRM" February 28, 2023 5.0 Pros The fact that we have many videos that support our training.The operation on hubspot is easy of use, since we can customize it to our operation.It's an easy way to have a clear vision of our pipeline, allowing us to forecast and giving us tools to support our strategic planning. Cons I wish hubspot could integrate with LinkedIn, so we can track the approaches we do via that channel. Review Source VR Verified Reviewer Tech CEO Computer Software Used the software for: 6-12 months ### "Industry Standard, but alternatives might be better for your needs" October 3, 2020 4.0 Pros \-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better Cons \- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/) Reason for choosing HubSpot Sales Hub I tried using Streak since it was right in Gmail, but Gmail loads slow for me. Streak's UI for their CRM also isn't as intuitive as Hubspots Review Source RP Roshinee P. Europe Regional Head Events Services Used the software for: 6-12 months ### "Valuable tool for sales" April 10, 2021 5.0 Overall experience has been good, was hard to adopt Hubspot- but we start seeing the value in a quarter. Pros Ability to log all emails, calls and activities is very valuable. All teams of the office can view status of any deals. Cons Mobile compatibility should be there. Ability to cc or bcc users on all emails, adding other default team members in all sales meetings are some features that would help Review Source Ulf J. Key Account Manager Computer Software Used the software for: 6-12 months ### "What a nice email reading spy" April 23, 2016 4.0 At first, I set to track each email that I sent out. That was not a clever idea because then I got notified almost all the time. Now I only mark the emails that would make sence for me to call as someone is reading my email. Amazing free tool, so easy to use. Pros I get instant notification when someone is opening my email - that is a good time to call. Sometimes it could be months later that this happens, giving me the signal that now your topic is hot. Also information about the opposite could be benefitual, i.e. that the recipient is not reading your email (however this could also be technical, by not allowing pictures) Cons When sending out email to multiple recipients, Sidekick does not separate the recipients so you can only guess who's reading by location info. Review Source DG D'Ana G. Founder Marketing and Advertising Used the software for: 1-2 years ### "Best way to merge Sales & Marketing" May 30, 2017 5.0 Direct integration with sales and marketing systems for an overall powerful platform that makes everyone's lives easier. Pros Love that the sales system is directly integrated into the same platform as the marketing system. It creates a perfect combination for a one-two punch that helps get things done. Cons There are some features that you would miss having used larger sales systems, however the direct integration with the marketing side of the house far outweighs those small features. Plus they are always adding things so it is likely it will be added in the future anyway. Review Source ML Mark L. VP, Sales Information Services Used the software for: 6-12 months ### "Glad I switched " November 29, 2022 5.0 I was with another CRM for years which took me forever to learn. When I started using HubSpot it took me only about a day to get the hang of it. Pros Easier to use than previous CRM for a lot less. Does everything we need and integrates with slack which is important. Cons Too many sales and marketing emails until I turned that off in my preference center. Other than that the CRM is great. Review Source aH atindehou H. directeur Aviation & Aerospace Used the software for: 6-12 months ### "un outil indispensable pour générer plus de vente " February 17, 2023 5.0 j'ai aimé ce logiciel et le bien que ça m'apporte , tout mon personnel l'utilise et ça permet a mon eentreprise d'évoluer et de faire plus de vente Pros ça m'a aider à générer plus de clients ainsi mes vente ont augmentés , Cons j'ai tout apprécié sauf qu'il faudrait revoir la qualité du service clients Review Source HL Henry L. Fulfillment Coordinator Construction Used the software for: 1-2 years ### "No complaints for Freemium Software." December 29, 2018 5.0 I like the business model. There are lots of features for free and you can choose to upgrade as your job function or company grows. Pros In my sales role, my favorite function of HubSpot is the ability to track your prospects in the sales funnel, but also the ability to see when emails are opened. This way I can see that the customer is actually "alive" and now I can follow up to better close the sale. Cons No real complaints on my end. I suggest maybe pricing some of the features at a lower price? But I understand HutSpot is also a business and need to make money too. Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.